--- /dev/null
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2014 Best Practical Solutions, LLC
+%# <sales@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /Elements/Header,
+ Title => $title,
+ onload => "function () { hide('Ticket-Create-details') }" &>
+<& /Elements/Tabs &>
+
+<& /Elements/ListActions, actions => \@results &>
+
+<form action="<% RT->Config->Get('WebPath') %>/Ticket/Create.html" method="post" enctype="multipart/form-data" name="TicketCreate">
+ <input type="hidden" class="hidden" name="id" value="new" />
+
+% $m->callback( CallbackName => 'FormStart', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+
+% if ($gnupg_widget) {
+ <& /Elements/GnuPG/SignEncryptWidget:ShowIssues, self => $gnupg_widget &>
+% }
+
+<div id="Ticket-Create-basics">
+<a name="basics"></a>
+
+<div id="ticket-create-metadata">
+ <&| /Widgets/TitleBox, title => loc("Basics"), class=>'ticket-info-basics' &>
+ <table width="100%" border="0">
+ <& /Ticket/Elements/EditBasics,
+ InTable => 1,
+ fields => [
+ { name => 'Queue',
+ comp => '/Elements/SelectQueue',
+ args => {
+ Name => 'Queue',
+ Default => $QueueObj->Name,
+ QueueObj => $QueueObj,
+ ShowNullOption => 0,
+ ShowAllQueues => 0,
+ OnChange => "document.getElementsByName('id')[0].value = 'refresh'; form.submit()",
+ },
+ },
+ { name => 'Status',
+ comp => '/Elements/SelectStatus',
+ args => {
+ Name => "Status",
+ Default => $ARGS{Status} || $QueueObj->Lifecycle->DefaultOnCreate,
+ DefaultValue => 0,
+ SkipDeleted => 1,
+ QueueObj => $QueueObj,
+ },
+ },
+ { name => 'Owner',
+ comp => '/Elements/SelectOwner',
+ args => {
+ Name => "Owner",
+ Default => $ARGS{Owner} || RT->Nobody->Id,
+ DefaultValue => 0,
+ QueueObj => $QueueObj,
+ },
+ }
+ ]
+ &>
+
+% $m->callback( CallbackName => 'AfterOwner', ARGSRef => \%ARGS );
+
+ <& /Ticket/Elements/EditCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &>
+ <& /Ticket/Elements/EditTransactionCustomFields, %ARGS, QueueObj => $QueueObj, InTable => 1 &>
+ </table>
+ </&>
+% $m->callback( CallbackName => 'AfterBasics', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+</div>
+
+<div id="ticket-create-message">
+ <&| /Widgets/TitleBox, title => $title, class => 'messagedetails' &>
+<table border="0" cellpadding="0" cellspacing="0">
+<tr>
+<td class="label">
+<&|/l&>Requestors</&>:
+</td>
+<td class="value" colspan="5">
+<& /Elements/EmailInput, Name => 'Requestors', Size => undef, Default => exists($ARGS{Requestors}) ? $ARGS{Requestors} : $session{CurrentUser}->EmailAddress &>
+% $m->callback( CallbackName => 'AfterRequestors', QueueObj => $QueueObj, ARGSRef => \%ARGS );
+</td>
+</tr>
+<tr>
+<td class="label">
+<&|/l&>Cc</&>:
+</td>
+<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'Cc', Size => undef, Default => $ARGS{Cc} &></td>
+</tr>
+
+<tr>
+ <td class="label"> </td>
+ <td class="comment" colspan="5">
+ <i><font size="-2">
+ <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of email addresses. These people <strong>will</strong> receive future updates.)</&>
+ </font></i>
+ </td>
+</tr>
+
+<tr>
+<td class="label">
+<&|/l&>Admin Cc</&>:
+</td>
+<td class="value" colspan="5"><& /Elements/EmailInput, Name => 'AdminCc', Size => undef, Default => $ARGS{AdminCc} &></td>
+</tr>
+
+<tr>
+ <td class="label"> </td>
+ <td class="comment" colspan="5">
+ <i><font size="-2">
+ <&|/l&>(Sends a carbon-copy of this update to a comma-delimited list of administrative email addresses. These people <strong>will</strong> receive future updates.)</&>
+ </font></i>
+ </td>
+</tr>
+
+<tr>
+<td class="label">
+<&|/l&>Subject</&>:
+</td>
+<td class="value" colspan="5">
+<input type="text" name="Subject" maxsize="200" value="<%$ARGS{Subject} || ''%>" />
+% $m->callback( %ARGS, CallbackName => 'AfterSubject' );
+</td>
+</tr>
+
+% if ( $gnupg_widget ) {
+<tr><td> </td><td colspan="5">
+<& /Elements/GnuPG/SignEncryptWidget, self => $gnupg_widget, QueueObj => $QueueObj &>
+</td></tr>
+% }
+
+<tr>
+<td colspan="6">
+<&|/l&>Describe the issue below</&>:<br />
+% if ( RT->Config->Get('ArticleOnTicketCreate')) {
+<& /Articles/Elements/BeforeMessageBox, %ARGS, QueueObj => $QueueObj &>
+% }
+% $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'BeforeMessageBox' );
+% if (exists $ARGS{Content}) {
+<& /Elements/MessageBox, Default => $ARGS{Content}, IncludeSignature => 0 &>
+% } else {
+<& /Elements/MessageBox, QuoteTransaction => $QuoteTransaction &>
+%}
+% $m->callback( %ARGS, QueueObj => $QueueObj, CallbackName => 'AfterMessageBox' );
+
+<br />
+</td>
+</tr>
+
+ <& /Ticket/Elements/AddAttachments, %ARGS, QueueObj => $QueueObj &>
+ </table>
+ </&>
+ <& /Elements/Submit, Label => loc("Create"), id => 'SubmitTicket' &>
+ </div>
+</div>
+
+<div id="Ticket-Create-details">
+<a name="details"></a>
+<table width="100%" border="0">
+<tr>
+<td width="50%" valign="top" class="boxcontainer">
+ <div class="ticket-info-basics">
+ <&| /Widgets/TitleBox, title => loc('The Basics'),
+ title_class=> 'inverse',
+ color => "#993333" &>
+<table border="0">
+<tr><td class="label"><&|/l&>Priority</&>:</td>
+<td><& /Elements/SelectPriority,
+ Name => "InitialPriority",
+ Default => $ARGS{InitialPriority} ? $ARGS{InitialPriority} : $QueueObj->InitialPriority,
+&></td></tr>
+<tr><td class="label"><&|/l&>Final Priority</&>:</td>
+<td><& /Elements/SelectPriority,
+ Name => "FinalPriority",
+ Default => $ARGS{FinalPriority} ? $ARGS{FinalPriority} : $QueueObj->FinalPriority,
+&></td></tr>
+<tr><td class="label"><&|/l&>Time Estimated</&>:</td>
+<td>
+<& /Elements/EditTimeValue, Name => 'TimeEstimated', Default => $ARGS{TimeEstimated} || '', InUnits => $ARGS{'TimeEstimated-TimeUnits'} &>
+
+</td></tr>
+<tr><td class="label"><&|/l&>Time Worked</&>:</td>
+<td>
+<& /Elements/EditTimeValue, Name => 'TimeWorked', Default => $ARGS{TimeWorked} || '', InUnits => $ARGS{'TimeWorked-TimeUnits'} &>
+</td></tr>
+<tr>
+<td class="label"><&|/l&>Time Left</&>:</td>
+<td>
+<& /Elements/EditTimeValue, Name => 'TimeLeft', Default => $ARGS{TimeLeft} || '', InUnits => $ARGS{'TimeLeft-TimeUnits'} &>
+</td></tr>
+</table>
+</&>
+<br />
+<div class="ticket-info-dates">
+<&|/Widgets/TitleBox, title => loc("Dates"),
+ title_class=> 'inverse',
+ color => "#663366" &>
+
+<table>
+<tr><td class="label"><&|/l&>Starts</&>:</td><td><& /Elements/SelectDate, Name => "Starts", Default => $ARGS{Starts} || '' &></td></tr>
+<tr><td class="label"><&|/l&>Due</&>:</td><td><& /Elements/SelectDate, Name => "Due", Default => $ARGS{Due} || '' &></td></tr>
+</table>
+</&>
+</div>
+</div>
+<br />
+</td>
+
+<td valign="top" class="boxcontainer">
+<div class="ticket-info-links">
+<&| /Widgets/TitleBox, title => loc('Links'), title_class=> 'inverse' &>
+
+<em><&|/l&>(Enter ticket ids or URLs, separated with spaces)</&></em>
+<table border="0">
+<tr><td class="label"><&|/l&>Depends on</&></td><td><input size="10" name="new-DependsOn" value="<% $ARGS{'new-DependsOn'} || '' %>" /></td></tr>
+<tr><td class="label"><&|/l&>Depended on by</&></td><td><input size="10" name="DependsOn-new" value="<% $ARGS{'DependsOn-new'} || '' %>" /></td></tr>
+<tr><td class="label"><&|/l&>Parents</&></td><td><input size="10" name="new-MemberOf" value="<% $ARGS{'new-MemberOf'} || '' %>" /></td></tr>
+<tr><td class="label"><&|/l&>Children</&></td><td><input size="10" name="MemberOf-new" value="<% $ARGS{'MemberOf-new'} || '' %>" /></td></tr>
+<tr><td class="label"><&|/l&>Refers to</&></td><td><input size="10" name="new-RefersTo" value="<% $ARGS{'new-RefersTo'} || '' %>" /></td></tr>
+<tr><td class="label"><&|/l&>Referred to by</&></td><td><input size="10" name="RefersTo-new" value="<% $ARGS{'RefersTo-new'} || '' %>" /></td></tr>
+<tr><td class="label">Customer ID</td><td><input size="10" name="new-Customer" value="<% $ARGS{'new-Customer'} || '' %>" /></td></tr>
+
+</table>
+</&>
+</div>
+<br />
+
+</td>
+</tr>
+</table>
+<& /Elements/Submit, Label => loc("Create") &>
+</div>
+</form>
+
+<%INIT>
+$m->callback( CallbackName => "Init", ARGSRef => \%ARGS );
+my $Queue = $ARGS{Queue};
+$session{DefaultQueue} = $Queue;
+
+if ($CloneTicket) {
+ my $CloneTicketObj = RT::Ticket->new( $session{CurrentUser} );
+ $CloneTicketObj->Load($CloneTicket)
+ or Abort( loc("Ticket could not be loaded") );
+
+ my $clone = {
+ Requestors => join( ',', $CloneTicketObj->RequestorAddresses ),
+ Cc => join( ',', $CloneTicketObj->CcAddresses ),
+ AdminCc => join( ',', $CloneTicketObj->AdminCcAddresses ),
+ InitialPriority => $CloneTicketObj->Priority,
+ };
+
+ $clone->{$_} = $CloneTicketObj->$_()
+ for qw/Owner Subject FinalPriority Status/;
+ # not TimeWorked, TimeEstimated, or TimeLeft
+
+ $clone->{$_} = $CloneTicketObj->$_->AsString
+ for grep { $CloneTicketObj->$_->Unix }
+ map { $_ . "Obj" } qw/Starts Started Due Resolved/;
+
+ my $members = $CloneTicketObj->Members;
+ my ( @members, @members_of, @refers, @refers_by, @depends, @depends_by );
+ my $refers = $CloneTicketObj->RefersTo;
+ my $get_link_value = sub {
+ my ($link, $type) = @_;
+ my $uri_method = $type . 'URI';
+ my $local_method = 'Local' . $type;
+ my $uri = $link->$uri_method;
+ return if $uri->IsLocal and
+ $uri->Object and
+ $uri->Object->isa('RT::Ticket') and
+ $uri->Object->Type eq 'reminder';
+
+ return $link->$local_method || $uri->URI;
+ };
+ while ( my $refer = $refers->Next ) {
+ my $refer_value = $get_link_value->($refer, 'Target');
+ push @refers, $refer_value if defined $refer_value;
+ }
+ $clone->{'new-RefersTo'} = join ' ', @refers;
+
+ my $refers_by = $CloneTicketObj->ReferredToBy;
+ while ( my $refer_by = $refers_by->Next ) {
+ my $refer_by_value = $get_link_value->($refer_by, 'Base');
+ push @refers_by, $refer_by_value if defined $refer_by_value;
+ }
+ $clone->{'RefersTo-new'} = join ' ', @refers_by;
+
+ my $cfs = $CloneTicketObj->QueueObj->TicketCustomFields();
+ while ( my $cf = $cfs->Next ) {
+ next if $cf->FirstAttribute('NoClone');
+ my $cf_id = $cf->id;
+ my $cf_values = $CloneTicketObj->CustomFieldValues( $cf->id );
+ my @cf_values;
+ while ( my $cf_value = $cf_values->Next ) {
+ push @cf_values, $cf_value->Content;
+ }
+
+ if ( @cf_values > 1 && $cf->Type eq 'Select' ) {
+ $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = \@cf_values;
+ }
+ else {
+ $clone->{"Object-RT::Ticket--CustomField-$cf_id-Value"} = join "\n",
+ @cf_values;
+ }
+ }
+
+ # Pass customer links along (even though cloning of parent links
+ # in general is disabled).
+ my $customers = $CloneTicketObj->Customers;
+ my @customers;
+ while ( my $customer = $customers->Next ) {
+ my ($custnum) = $customer->Target =~ /cust_main\/(\d+)$/;
+ push @customers, $custnum if $custnum;
+ }
+ $clone->{'new-Customer'} = join(' ', @customers);
+
+ for ( keys %$clone ) {
+ $ARGS{$_} = $clone->{$_} if not defined $ARGS{$_};
+ }
+
+}
+
+my @results;
+
+my $title = loc("Create a new ticket");
+
+my $QueueObj = RT::Queue->new($session{'CurrentUser'});
+$QueueObj->Load($Queue) || Abort(loc("Queue could not be loaded."));
+
+$m->callback( QueueObj => $QueueObj, title => \$title, results => \@results, ARGSRef => \%ARGS );
+
+$QueueObj->Disabled && Abort(loc("Cannot create tickets in a disabled queue."));
+
+my $CFs = $QueueObj->TicketCustomFields();
+
+my $ValidCFs = $m->comp(
+ '/Elements/ValidateCustomFields',
+ CustomFields => $CFs,
+ ARGSRef => \%ARGS
+);
+
+ProcessAttachments(ARGSRef => \%ARGS);
+
+my $checks_failure = 0;
+
+my $gnupg_widget = $m->comp('/Elements/GnuPG/SignEncryptWidget:new', Arguments => \%ARGS );
+$m->comp( '/Elements/GnuPG/SignEncryptWidget:Process',
+ self => $gnupg_widget,
+ QueueObj => $QueueObj,
+);
+
+
+if ( !exists $ARGS{'AddMoreAttach'} && ($ARGS{'id'}||'') eq 'new' ) {
+ my $status = $m->comp('/Elements/GnuPG/SignEncryptWidget:Check',
+ self => $gnupg_widget,
+ Operation => 'Create',
+ QueueObj => $QueueObj,
+ );
+ $checks_failure = 1 unless $status;
+}
+
+# check email addresses for RT's
+{
+ foreach my $field ( qw(Requestors Cc AdminCc) ) {
+ my $value = $ARGS{ $field };
+ next unless defined $value && length $value;
+
+ my @emails = Email::Address->parse( $value );
+ foreach my $email ( grep RT::EmailParser->IsRTAddress($_->address), @emails ) {
+ push @results, loc("[_1] is an address RT receives mail at. Adding it as a '[_2]' would create a mail loop", $email->format, loc($field =~ /^(.*?)s?$/) );
+ $checks_failure = 1;
+ $email = undef;
+ }
+ $ARGS{ $field } = join ', ', map $_->format, grep defined, @emails;
+ }
+}
+
+my $skip_create = 0;
+$m->callback( CallbackName => 'BeforeCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
+ checks_failure => $checks_failure, results => \@results );
+
+$m->comp( '/Articles/Elements/CheckSkipCreate', ARGSRef => \%ARGS, skip_create => \$skip_create,
+ checks_failure => $checks_failure, results => \@results );
+
+if ((!exists $ARGS{'AddMoreAttach'}) and (defined($ARGS{'id'}) and $ARGS{'id'} eq 'new')) { # new ticket?
+ if ( $ValidCFs && !$checks_failure && !$skip_create ) {
+# CREATE THE TICKET.
+# For some reason it's done by a Mason component named "Display.html"
+# and the call is buried in obscure error-handling stuff.
+# This comment exists to make it more visually obvious.
+# ************************************************************
+
+ $m->comp('Display.html', %ARGS);
+
+# ************************************************************
+# Execution should not continue here. Display.html calls
+# Redirect() which does an $m->abort. We only get here if the
+# code dies before then, hence "$@".
+ $RT::Logger->crit("After display call; error is $@");
+ $m->abort();
+ }
+ elsif ( !$ValidCFs ) {
+ # Invalid CFs
+ while (my $CF = $CFs->Next) {
+ my $msg = $m->notes('InvalidField-' . $CF->Id) or next;
+ push @results, $CF->Name . ': ' . $msg;
+ }
+ }
+}
+PageMenu->child( basics => raw_html => q[<a href="#basics" onclick="return switchVisibility('Ticket-Create-basics','Ticket-Create-details');">] . loc('Basics') . q[</a>]);
+PageMenu->child( details => raw_html => q[<a href="#details" onclick="return switchVisibility('Ticket-Create-details','Ticket-Create-basics');">] . loc('Details') . q[</a>]);
+</%INIT>
+
+<%ARGS>
+$DependsOn => undef
+$DependedOnBy => undef
+$MemberOf => undef
+$QuoteTransaction => undef
+$CloneTicket => undef
+</%ARGS>
projects / freeside.git / blobdiff