%#
%# COPYRIGHT:
%#
-%# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2016 Best Practical Solutions, LLC
%# <sales@bestpractical.com>
%#
%# (Except where explicitly superseded by other copyright notices)
% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
<& /Elements/ListActions, actions => \@results &>
+<& /Ticket/Elements/ShowUpdateStatus, Ticket => $Ticket &>
- <table width="100%" class="ticketsummary" >
+ <table width="100%" class="ticket-summary" >
<tr>
<td valign="top" width="50%" class="boxcontainer">
<&| /Widgets/TitleBox, title => loc('The Basics'),
+ class => 'ticket-info-basics',
($LinkBasicsTitle ? (title_href => $title_box_link) : ()),
title_class=> 'inverse',
color => "#993333" &>
- <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
- <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
+ <& /Ticket/Elements/ShowBasics, Ticket => $Ticket, UngroupedCFs => 1 &>
</&>
+
+ <& /Elements/ShowCustomFieldCustomGroupings,
+ Object => $Ticket,
+ title_href => ($LinkBasicsTitle ? RT->Config->Get('WebPath')."/SelfService/Update.html" : "" ),
+ Groupings => [ grep {$_ !~ /^(Basics|Dates)$/} RT::CustomField->Groupings( "RT::Ticket" ) ],
+ &>
</td>
<td valign="top" width="50%" class="boxcontainer">
<&| /Widgets/TitleBox, title => loc("Dates"),
- title_class=> 'inverse',
+ class => 'ticket-info-dates',
+ title_class=> 'inverse',
color => "#663366" &>
<& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
</&>
</tr>
</table>
+% $m->callback(CallbackName => 'BeforeShowHistory', ARGSRef=> \%ARGS, Ticket => $Ticket );
-
-%#!!pape: selfservice_find_attachments.patch {{
-<& /Ticket/Elements/ShowHistory,
- Ticket => $Ticket,
- URIFile => "Display.html",
+<& /Elements/ShowHistory,
+ Object => $Ticket,
ShowHeaders => $ARGS{'ShowHeaders'},
DownloadableHeaders => 0,
- AttachPath => "Attachment",
- Attachments => $attachments,
- UpdatePath => "Update.html"
&>
-%#!!pape: selfservice_find_attachments.patch }}
$m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
-# {{{ Load the ticket
+# Load the ticket
#If we get handed two ids, mason will make them an array. bleck.
# We want teh first one. Just because there's no other sensible way
# to deal
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
-my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
-
-# store the uploaded attachment in session
-if ( $ARGS{'Attach'} ) { # attachment?
- $session{'Attachments'} = {} unless defined $session{'Attachments'};
+my $Ticket = RT::Ticket->new( $session{'CurrentUser'} );
- my $attachment = MakeMIMEEntity(
- AttachmentFieldName => 'Attach'
- );
+if ( ($id[0]||'') eq 'new' ) {
- my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
- $session{'Attachments'} = {
- %{ $session{'Attachments'} || {} },
- $file_path => $attachment,
- };
-}
+ my $Queue = RT::Queue->new( $session{'CurrentUser'} );
+ Abort( loc('Queue not found') ) unless $Queue->Load( $ARGS{'Queue'} );
-if ( defined ($id[0]) && $id[0] eq 'new' ) {
+ Abort( loc('You have no permission to create tickets in that queue.') )
+ unless $Queue->CurrentUserHasRight('CreateTicket');
- # {{{ Create a new ticket
+ ( $Ticket, @results ) = CreateTicket( %ARGS );
- my $Queue = new RT::Queue( $session{'CurrentUser'} );
- unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
- $m->comp( 'Error.html', Why => loc('Queue not found') );
- $m->abort;
- }
+ Abort( join("\n", @results ) ) unless $Ticket->id;
- unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
- $m->comp( 'Error.html',
- Why =>
- loc('You have no permission to create tickets in that queue.') );
- $m->abort;
- }
-
-
- ( $Ticket, @results ) =
- CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
-
- unless ( $Ticket->id ) {
- $m->comp( 'Error.html', Why => join( "\n", @results ));
- $m->abort();
- }
-
- # }}}
-
- # delete temporary storage entry to make WebUI clean
- unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
- delete $session{'Attachments'};
- }
+}
+else {
+ $Ticket = LoadTicket($ARGS{'id'});
- # }}}
- }
- else {
- unless ( $Ticket->Load( $id[0] ) ) {
- $m->comp( 'Error.html',
- Why => loc( "Couldn't load ticket '[_1]'", $id ) );
- $m->abort();
- }
-
- my ( $code, $msg );
-
-
- if (
- $session{'Attachments'}
- || ( defined $ARGS{'UpdateContent'}
- && $ARGS{'UpdateContent'} ne ''
- && $ARGS{'UpdateContent'} ne "-- \n"
- . $session{'CurrentUser'}->UserObj->Signature )
- )
- {
- $ARGS{UpdateAttachments} = $session{'Attachments'};
- }
push @results, ProcessUpdateMessage(
ARGSRef => \%ARGS,
TicketObj => $Ticket
);
- delete $session{'Attachments'};
-
- # delete temporary storage entry to make WebUI clean
- unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
- delete $session{'Attachments'};
- }
my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
push (@results, @cfupdates);
- # }}}
-
#Update the status
if ( ( defined $ARGS{'Status'} )
and $ARGS{'Status'}
and ( $ARGS{'Status'} ne $Ticket->Status ) )
{
- ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
+ my ($code, $msg) = $Ticket->SetStatus( $ARGS{'Status'} );
push @results, "$msg";
}
- # }}}
-
-
- }
- # This code does automatic redirection if any updates happen.
-
- unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
- $m->comp( 'Error.html',
- Why => loc("No permission to display that ticket") );
- # XXX: Why abort? then we loose footer //ruz
- $m->abort();
- }
+}
- if (@results) {
- # We've done something, so we need to clear the decks to avoid
- # resubmission on refresh.
- # But we need to store Actions somewhere too, so we don't lose them.
- my $key = Digest::MD5::md5_hex(rand(1024));
- push @{ $session{"Actions"}->{$key} ||= [] }, @results;
- $session{'i'}++;
- RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
- }
+# This code does automatic redirection if any updates happen.
- my $Transactions = $Ticket->Transactions;
+unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
+ Abort( loc("No permission to display that ticket") );
+}
- my $attachments =
- $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
+if ( $ARGS{'MarkAsSeen'} ) {
+ $Ticket->SetAttribute(
+ Name => 'User-'. $Ticket->CurrentUser->id .'-SeenUpTo',
+ Content => $Ticket->LastUpdated,
+ );
+ push @results, loc('Marked all messages as seen');
+}
- my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
- || $Ticket->CurrentUserHasRight('ReplyToTicket');
- my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
- $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);
+MaybeRedirectForResults(
+ Actions => \@results,
+ Path => '/SelfService/Display.html',
+ Anchor => $ARGS{'Anchor'},
+ Arguments => { 'id' => $Ticket->id },
+);
+
+my $LinkBasicsTitle = $Ticket->CurrentUserHasRight('ModifyTicket')
+ || $Ticket->CurrentUserHasRight('ReplyToTicket');
+my $title_box_link = RT->Config->Get('WebPath')."/SelfService/Update.html?id=".$Ticket->Id;
+$m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS, title_box_link => \$title_box_link);
</%INIT>
projects / freeside.git / blobdiff