--- /dev/null
+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
+<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
+
+% $m->callback(CallbackName => 'BeforeActionList', %ARGS, Actions => \@results, ARGSRef => \%ARGS, Ticket => $Ticket );
+
+<& /Elements/ListActions, actions => \@results &>
+
+ <table width="100%" class="ticketsummary" >
+ <tr>
+ <td valign="top" width="50%" class="boxcontainer">
+ <&| /Widgets/TitleBox, title => loc('The Basics'),
+ title_class=> 'inverse',
+ color => "#993333" &>
+ <& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
+ <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
+ </&>
+</td>
+ <td valign="top" width="50%" class="boxcontainer">
+ <&| /Widgets/TitleBox, title => loc("Dates"),
+ title_class=> 'inverse',
+ color => "#663366" &>
+ <& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
+ </&>
+</td>
+</tr>
+</table>
+
+
+
+%#!!pape: selfservice_find_attachments.patch {{
+<& /Ticket/Elements/ShowHistory,
+ Ticket => $Ticket,
+ URIFile => "Display.html",
+ ShowHeaders => $ARGS{'ShowHeaders'},
+ DownloadableHeaders => 0,
+ AttachPath => "Attachment",
+ Attachments => $attachments,
+ UpdatePath => "Update.html"
+&>
+%#!!pape: selfservice_find_attachments.patch }}
+
+
+
+<%INIT>
+
+my ( $field, @results );
+
+$m->callback( ARGSRef => \%ARGS, CallbackName => 'Initial' );
+
+# {{{ Load the ticket
+#If we get handed two ids, mason will make them an array. bleck.
+# We want teh first one. Just because there's no other sensible way
+# to deal
+my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
+
+my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
+
+# store the uploaded attachment in session
+if ( $ARGS{'Attach'} ) { # attachment?
+ $session{'Attachments'} = {} unless defined $session{'Attachments'};
+
+ my $attachment = MakeMIMEEntity(
+ AttachmentFieldName => 'Attach'
+ );
+
+ my $file_path = Encode::decode_utf8("$ARGS{'Attach'}");
+ $session{'Attachments'} = {
+ %{ $session{'Attachments'} || {} },
+ $file_path => $attachment,
+ };
+}
+
+if ( defined ($id[0]) && $id[0] eq 'new' ) {
+
+ # {{{ Create a new ticket
+
+ my $Queue = new RT::Queue( $session{'CurrentUser'} );
+ unless ( $Queue->Load( $ARGS{'Queue'} ) ) {
+ $m->comp( 'Error.html', Why => loc('Queue not found') );
+ $m->abort;
+ }
+
+ unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
+ $m->comp( 'Error.html',
+ Why =>
+ loc('You have no permission to create tickets in that queue.') );
+ $m->abort;
+ }
+
+
+ ( $Ticket, @results ) =
+ CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
+
+ unless ( $Ticket->id ) {
+ $m->comp( 'Error.html', Why => join( "\n", @results ));
+ $m->abort();
+ }
+
+ # }}}
+
+ # delete temporary storage entry to make WebUI clean
+ unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
+ delete $session{'Attachments'};
+ }
+
+ # }}}
+ }
+ else {
+ unless ( $Ticket->Load( $id[0] ) ) {
+ $m->comp( 'Error.html',
+ Why => loc( "Couldn't load ticket '[_1]'", $id ) );
+ $m->abort();
+ }
+
+ my ( $code, $msg );
+
+
+ if (
+ $session{'Attachments'}
+ || ( defined $ARGS{'UpdateContent'}
+ && $ARGS{'UpdateContent'} ne ''
+ && $ARGS{'UpdateContent'} ne "-- \n"
+ . $session{'CurrentUser'}->UserObj->Signature )
+ )
+ {
+ $ARGS{UpdateAttachments} = $session{'Attachments'};
+ }
+ push @results, ProcessUpdateMessage(
+ ARGSRef => \%ARGS,
+ TicketObj => $Ticket
+ );
+ delete $session{'Attachments'};
+
+ # delete temporary storage entry to make WebUI clean
+ unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
+ delete $session{'Attachments'};
+ }
+
+ my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
+ push (@results, @cfupdates);
+
+ # }}}
+
+ #Update the status
+ if ( ( defined $ARGS{'Status'} )
+ and $ARGS{'Status'}
+ and ( $ARGS{'Status'} ne $Ticket->Status ) )
+ {
+ ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
+ push @results, "$msg";
+ }
+ # }}}
+
+
+ }
+
+ # This code does automatic redirection if any updates happen.
+
+ unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
+ $m->comp( 'Error.html',
+ Why => loc("No permission to display that ticket") );
+ # XXX: Why abort? then we loose footer //ruz
+ $m->abort();
+ }
+
+ if (@results) {
+ # We've done something, so we need to clear the decks to avoid
+ # resubmission on refresh.
+ # But we need to store Actions somewhere too, so we don't lose them.
+ my $key = Digest::MD5::md5_hex(rand(1024));
+ push @{ $session{"Actions"}->{$key} ||= [] }, @results;
+ $session{'i'}++;
+ RT::Interface::Web::Redirect( RT->Config->Get('WebURL') ."SelfService/Display.html?id=". $Ticket->id."&results=".$key);
+ }
+
+ my $Transactions = $Ticket->Transactions;
+
+ my $attachments =
+ $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
+
+ $m->callback(CallbackName => 'BeforeDisplay', Ticket => \$Ticket, ARGSRef => \%ARGS);
+</%INIT>
+
+
+<%ARGS>
+$id => undef
+</%ARGS>
projects / freeside.git / blobdiff