%# BEGIN BPS TAGGED BLOCK {{{
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%# COPYRIGHT:
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-%# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-%# <jesse@bestpractical.com>
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+%#
+%# This software is Copyright (c) 1996-2019 Best Practical Solutions, LLC
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+%#
%# LICENSE:
-%#
+%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
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+%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
-%#
+%#
%# You should have received a copy of the GNU General Public License
%# along with this program; if not, write to the Free Software
%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
%# 02110-1301 or visit their web page on the internet at
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%# END BPS TAGGED BLOCK }}}
%# REST/1.0/Forms/ticket/default
%#
my @comments;
my ($c, $o, $k, $e) = ("", [], {}, 0);
my %data = %$changes;
-my $ticket = new RT::Ticket $session{CurrentUser};
+my $ticket = RT::Ticket->new($session{CurrentUser});
my @dates = qw(Created Starts Started Due Resolved Told LastUpdated);
my @people = qw(Requestors Cc AdminCc);
my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
InitialPriority FinalPriority TimeEstimated TimeWorked
- TimeLeft Starts Started Due Resolved);
+ TimeLeft Starts Started Due Resolved Content-Type);
my @simple = qw(Subject Status Priority Disabled TimeEstimated TimeWorked
TimeLeft InitialPriority FinalPriority);
my %dates = map {lc $_ => $_} @dates;
if (!$ticket->Id) {
return [ "# Ticket $id does not exist.", [], {}, 1 ];
}
- elsif (!$ticket->CurrentUserHasRight('ShowTicket') ||
- (%data && !$ticket->CurrentUserHasRight('ModifyTicket')))
- {
- my $act = %data ? "modify" : "display";
- return [ "# You are not allowed to $act ticket $id.", [], {}, 1 ];
+ elsif ( %data ) {
+ if ( $data{status} && lc $data{status} eq 'deleted' && ! grep { $_ ne 'id' && $_ ne 'status' } keys %data ) {
+ if ( !$ticket->CurrentUserHasRight('DeleteTicket') ) {
+ return [ "# You are not allowed to delete ticket $id.", [], {}, 1 ];
+ }
+ }
+ elsif ( !$ticket->CurrentUserHasRight('ModifyTicket') ) {
+ return [ "# You are not allowed to modify ticket $id.", [], {}, 1 ];
+ }
+ }
+ elsif (!$ticket->CurrentUserHasRight('ShowTicket')) {
+ return [ "# You are not allowed to display ticket $id.", [], {}, 1 ];
}
}
else {
if (!keys(%data)) {
# GET ticket/new: Return a suitable default form.
# We get defaults from queue/1 (XXX: What if it isn't there?).
- my $due = new RT::Date $session{CurrentUser};
- my $queue = new RT::Queue $session{CurrentUser};
- my $starts = new RT::Date $session{CurrentUser};
+ my $queue = RT::Queue->new($session{CurrentUser});
$queue->Load(1);
- $due->SetToNow;
- $due->AddDays($queue->DefaultDueIn) if $queue->DefaultDueIn;
+
+ my $due;
+ if ($queue->DefaultDueIn) {
+ $due = RT::Date->new($session{CurrentUser});
+ $due->SetToNow;
+ $due->AddDays($queue->DefaultDueIn);
+ }
+ my $starts = RT::Date->new($session{CurrentUser});
$starts->SetToNow;
return [
"# Required: id, Queue",
[ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
- InitialPriority FinalPriority TimeEstimated Starts Due Text) ],
+ InitialPriority FinalPriority TimeEstimated Starts Due Attachment Text) ],
{
id => "ticket/new",
Queue => $queue->Name,
InitialPriority => $queue->InitialPriority,
FinalPriority => $queue->FinalPriority,
TimeEstimated => 0,
- Starts => $starts->ISO,
- Due => $due->ISO,
+ Starts => $starts->ISO(Timezone => 'user'),
+ Due => $due ? $due->ISO(Timezone => 'user') : undef,
+ Attachment => '',
Text => "",
},
0
else {
# We'll create a new ticket, and fall through to set fields that
# can't be set in the call to Create().
- my (%v, $text);
+ my (%v, $text, @atts);
foreach my $k (keys %data) {
# flexibly parse any dates
if ($dates{lc $k}) {
- my $time = new RT::Date $session{CurrentUser};
+ my $time = RT::Date->new($session{CurrentUser});
$time->Set(Format => 'unknown', Value => $data{$k});
$data{$k} = $time->ISO;
}
}
# Set custom field
elsif ($k =~ /^$cf_spec/) {
- my $cf = RT::CustomField->new( $RT::SystemUser );
- my $cfk = $1 || $2;
- unless($cf->LoadByName( Name => $cfk )) {
- push @comments, "# Invalid custom field name ($cfk)";
+ my $key = $1 || $2;
+
+ my $cf = RT::CustomField->new( $session{CurrentUser} );
+ $cf->LoadByName(
+ Name => $key,
+ LookupType => RT::Ticket->CustomFieldLookupType,
+ ObjectId => $data{Queue} || $v{Queue},
+ IncludeGlobal => 1,
+ );
+
+ if (not $cf->id) {
+ push @comments, "# Invalid custom field name ($key)";
delete $data{$k};
next;
}
- $v{"CustomField-".$cf->Id()} = delete $data{$k};
+ my $val = delete $data{$k};
+ next unless defined $val && length $val;
+ $v{"CustomField-".$cf->Id()} = $cf->SingleValue ? $val : vsplit($val,1);
}
elsif (lc $k eq 'text') {
$text = delete $data{$k};
}
+ elsif (lc $k eq 'attachment') {
+ push @atts, @{ vsplit(delete $data{$k}) };
+ }
+ elsif ( $k !~ /^(?:id|requestors)$/i ) {
+ $e = 1;
+ push @$o, $k;
+ push(@comments, "# $k: Unknown field");
+ }
+ }
+
+ if ( $e ) {
+ unshift @comments, "# Could not create ticket.";
+ $k = \%data;
+ goto DONE;
}
# people fields allow multiple values
$v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people );
- if ($text) {
+ if ($text || @atts) {
$v{MIMEObj} =
MIME::Entity->build(
- From => $session{CurrentUser}->EmailAddress,
- Subject => $v{Subject},
- Data => $text
+ Type => "multipart/mixed",
+ From => Encode::encode( "UTF-8", $session{CurrentUser}->EmailAddress ),
+ Subject => Encode::encode( "UTF-8", $v{Subject}),
+ 'X-RT-Interface' => 'REST',
);
+ $v{MIMEObj}->attach(
+ Type => $v{'Content-Type'} || 'text/plain',
+ Charset => "UTF-8",
+ Data => Encode::encode( "UTF-8", $text ),
+ ) if $text;
+ my ($status, $msg) = process_attachments($v{'MIMEObj'}, @atts);
+ unless ($status) {
+ push(@comments, "# $msg");
+ goto DONE;
+ }
+ $v{MIMEObj}->make_singlepart;
}
my($tid,$trid,$terr) = $ticket->Create(%v);
my ($time, $key, $val, @data);
push @data, [ id => "ticket/".$ticket->Id ];
- push @data, [ Queue => $ticket->QueueObj->Name ]
- if (!%$fields || exists $fields->{lc 'Queue'});
+ push @data, [ Queue => $ticket->QueueObj->Name ]
+ if (!%$fields || exists $fields->{lc 'Queue'});
push @data, [ Owner => $ticket->OwnerObj->Name ]
- if (!%$fields || exists $fields->{lc 'Owner'});
+ if (!%$fields || exists $fields->{lc 'Owner'});
push @data, [ Creator => $ticket->CreatorObj->Name ]
- if (!%$fields || exists $fields->{lc 'Creator'});
+ if (!%$fields || exists $fields->{lc 'Creator'});
foreach (qw(Subject Status Priority InitialPriority FinalPriority)) {
- next unless (!%$fields || (exists $fields->{lc $_}));
+ next unless (!%$fields || (exists $fields->{lc $_}));
push @data, [$_ => $ticket->$_ ];
}
push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
}
- $time = new RT::Date ($session{CurrentUser});
+ $time = RT::Date->new ($session{CurrentUser});
foreach $key (@dates) {
- next unless (!%$fields || (exists $fields->{lc $key}));
+ next unless (!%$fields || (exists $fields->{lc $key}));
$time->Set(Format => 'sql', Value => $ticket->$key);
push @data, [ $key => $time->AsString ];
}
- $time = new RT::Date ($session{CurrentUser});
+ $time = RT::Date->new ($session{CurrentUser});
foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
- next unless (!%$fields || (exists $fields->{lc $key}));
+ next unless (!%$fields || (exists $fields->{lc $key}));
$val = $ticket->$key || 0;
$val = "$val minutes" if $val;
push @data, [ $key => $val ];
else {
while (my $v = $vals->Next()) {
my $content = $v->Content;
- $content =~ s/'/\\'/g;
if ( $v->Content =~ /,/ ) {
+ $content =~ s/([\\'])/\\$1/g;
push @out, q{'} . $content . q{'};
}
else {
}
else {
my ($get, $set, $key, $val, $n, $s);
+ my $updated;
foreach $key (keys %data) {
$val = $data{$key};
elsif (exists $simple{$key}) {
$key = $simple{$key};
$set = "Set$key";
+ my $current = $ticket->$key;
+ $current = '' unless defined $current;
- next if (($val eq $ticket->$key)|| ($ticket->$key =~ /^\d+$/ && $val == $ticket->$key));
+ next if ($val eq $current) or ($current =~ /^\d+$/ && $val =~ /^\d+$/ && $val == $current);
($n, $s) = $ticket->$set("$val");
}
elsif (exists $dates{$key}) {
$set = "Set$key";
- my $time = new RT::Date $session{CurrentUser};
+ my $time = RT::Date->new($session{CurrentUser});
$time->Set(Format => 'sql', Value => $ticket->$key);
next if ($val =~ /^not set$/i || $val eq $time->AsString);
}
}
foreach $p (keys %new) {
- # XXX: This is a stupid test.
- unless ($p =~ /^[\w.+-]+\@([\w.-]+\.)*\w+.?$/) {
- $s = 0;
- $n = "$p is not a valid email address.";
- push @msgs, [ $s, $n ];
- next;
- }
unless ($ticket->IsWatcher(Type => $type, Email => $p)) {
($s, $n) = $ticket->AddWatcher(Type => $type,
Email => $p);
}
# Set custom field
elsif ($key =~ /^$cf_spec/) {
- my $cf = RT::CustomField->new( $RT::SystemUser );
$key = $1 || $2;
- if (not $cf->LoadByName( Name => $key )) {
+
+ my $cf = RT::CustomField->new( $session{CurrentUser} );
+ $cf->ContextObject( $ticket );
+ $cf->LoadByName(
+ Name => $key,
+ LookupType => RT::Ticket->CustomFieldLookupType,
+ ObjectId => $ticket->Queue,
+ IncludeGlobal => 1,
+ );
+
+ if (not $cf->id) {
$n = 0;
$s = "Unknown custom field.";
}
else {
my $vals = $ticket->CustomFieldValues($cf->id);
- if ( $cf->SingleValue ) {
- my $old = $vals->Next;
- if ( $old ) {
- if ( $val ne $old->Content ) {
- $old->Delete;
- ($n, $s) = $ticket->AddCustomFieldValue(
- Field => $cf, Value => $val );
- $s =~ s/^# // if defined $s;
- }
- }
- else {
- ($n, $s) = $ticket->AddCustomFieldValue(
- Field => $cf, Value => $val );
+ if ( !defined $val || !length $val ) {
+ while ( my $val = $vals->Next ) {
+ ($n, $s) = $ticket->DeleteCustomFieldValue(
+ Field => $cf, ValueId => $val->id,
+ );
$s =~ s/^# // if defined $s;
}
}
+ elsif ( $cf->SingleValue ) {
+ ($n, $s) = $ticket->AddCustomFieldValue(
+ Field => $cf, Value => $val );
+ $s =~ s/^# // if defined $s;
+ }
else {
- my @new;
- my ( $a, $b ) = split /,/, $val, 2;
- while ($a) {
- no warnings 'uninitialized';
- if ( $a =~ /^'/ ) {
- my $s = $a;
- while ( $a !~ /'$/ || ( $a !~ /(\\\\)+'$/
- && $a =~ /(\\)+'$/ ) ) {
- ( $a, $b ) = split /,/, $b, 2;
- $s .= ',' . $a;
- }
- $s =~ s/^'//;
- $s =~ s/'$//;
- $s =~ s/\\'/'/g;
- push @new, $s;
- }
- elsif ( $a =~ /^q{/ ) {
- my $s = $a;
- while ( $a !~ /}$/ ) {
- ( $a, $b ) = split /,/, $b, 2;
- $s .= ',' . $a;
- }
- $s =~ s/^q{//;
- $s =~ s/}//;
- push @new, $s;
- }
- else {
- push @new, $a;
- }
- ( $a, $b ) = split /,/, $b, 2;
- }
+ my @new = @{vsplit($val, 1)};
my %new;
$new{$_}++ for @new;
$new{$c}--;
}
else {
- $v->Delete();
+ $ticket->DeleteCustomFieldValue( Field => $cf, ValueId => $v->id );
}
}
for ( @new ) {
}
}
}
- elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator') {
+ elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator' && $key ne 'content-type' ) {
$n = 0;
$s = "Unknown field.";
}
$k = $changes;
}
}
+ else {
+ $updated ||= 1;
+ }
}
- push(@comments, "# Ticket ".$ticket->id." updated.") unless $n == 0;
+ push(@comments, "# Ticket ".$ticket->id." updated.") if $updated;
}
DONE:
projects / freeside.git / blobdiff