rt 4.2.14 (#13852)

[freeside.git] / rt / share / html / Elements / QueueSummaryByLifecycle

diff --git a/rt/share/html/Elements/QueueSummaryByLifecycle b/rt/share/html/Elements/QueueSummaryByLifecycle
index f21cb20..38b3f59 100644 (file)
--- a/rt/share/html/Elements/QueueSummaryByLifecycle
+++ b/rt/share/html/Elements/QueueSummaryByLifecycle
@@ -2,7 +2,7 @@
 %#
 %# COPYRIGHT:
 %#
-%# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+%# This software is Copyright (c) 1996-2017 Best Practical Solutions, LLC
 %#                                          <sales@bestpractical.com>
 %#
 %# (Except where explicitly superseded by other copyright notices)
@@ -66,8 +66,11 @@ for my $queue (@queues) {
     next if lc($queue->{Lifecycle} || '') ne lc $lifecycle->Name;
 
     $i++;
+
+    my $classes = $i%2 ? 'oddline' : 'evenline';
+    $classes .= ' unreplied-ticket' if $queue->{Unreplied} > 0;
 </%PERL>
-<tr class="<% $i%2 ? 'oddline' : 'evenline'%>" >
+<tr class="<% $classes %>">
 
 <td>
     <a href="<% $link_all->($queue, \@cur_statuses) %>" title="<% $queue->{Description} %>"><% $queue->{Name} %></a>
@@ -134,6 +137,21 @@ for my $queue (@queues) {
     $lifecycle{ lc $cycle->Name } = $cycle;
 }
 
+use RT::Search::UnrepliedTickets;
+my $Tickets = RT::Tickets->new( RT->SystemUser );
+my $Search = RT::Search::UnrepliedTickets->new( TicketsObj => $Tickets );
+$Search->Prepare;
+
+for my $queue (@queues) {
+    # show whether there are unreplied tickets
+    # somewhat inefficient but we only use the count query
+    my $tix = $Tickets->Clone;
+    $tix->Limit(FIELD => 'Queue',
+                OPERATOR => '=',
+                VALUE => $queue->{id});
+    $queue->{Unreplied} = $tix->Count;
+}
+
 unless (@statuses) {
     my %seen;
     foreach my $set ( 'initial', 'active' ) {