# BEGIN BPS TAGGED BLOCK {{{
-#
+#
# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
+#
+# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+# <sales@bestpractical.com>
+#
# (Except where explicitly superseded by other copyright notices)
-#
-#
+#
+#
# LICENSE:
-#
+#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
-#
+#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-#
-#
+#
+#
# CONTRIBUTION SUBMISSION POLICY:
-#
+#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
-#
+#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
-#
+#
# END BPS TAGGED BLOCK }}}
# Major Changes:
QueueAdminCc => [ 'WATCHERFIELD' => 'AdminCc' => 'Queue', ], #loc_left_pair
QueueWatcher => [ 'WATCHERFIELD' => undef => 'Queue', ], #loc_left_pair
CustomFieldValue => [ 'CUSTOMFIELD', ], #loc_left_pair
- DateCustomFieldValue => [ 'DATECUSTOMFIELD', ],
CustomField => [ 'CUSTOMFIELD', ], #loc_left_pair
CF => [ 'CUSTOMFIELD', ], #loc_left_pair
Updated => [ 'TRANSDATE', ], #loc_left_pair
WatcherGroup => [ 'MEMBERSHIPFIELD', ], #loc_left_pair
HasAttribute => [ 'HASATTRIBUTE', 1 ],
HasNoAttribute => [ 'HASATTRIBUTE', 0 ],
+ Agentnum => [ 'FREESIDEFIELD', ],
+ Classnum => [ 'FREESIDEFIELD', ],
+ Tagnum => [ 'FREESIDEFIELD', 'cust_tag' ],
);
# Mapping of Field Type to Function
WATCHERFIELD => \&_WatcherLimit,
MEMBERSHIPFIELD => \&_WatcherMembershipLimit,
CUSTOMFIELD => \&_CustomFieldLimit,
- DATECUSTOMFIELD => \&_DateCustomFieldLimit,
HASATTRIBUTE => \&_HasAttributeLimit,
+ FREESIDEFIELD => \&_FreesideFieldLimit,
);
our %can_bundle = ();# WATCHERFIELD => "yes", );
die "Incorrect Meta Data for $field"
unless ( defined $meta->[1] );
+ $sb->_DateFieldLimit( $meta->[1], $op, $value, @rest );
+}
+
+# Factor this out for use by custom fields
+
+sub _DateFieldLimit {
+ my ( $sb, $field, $op, $value, @rest ) = @_;
+
my $date = RT::Date->new( $sb->CurrentUser );
$date->Set( Format => 'unknown', Value => $value );
# if we're specifying =, that means we want everything on a
# particular single day. in the database, we need to check for >
# and < the edges of that day.
-
- $date->SetToMidnight( Timezone => 'server' );
- my $daystart = $date->ISO;
- $date->AddDay;
- my $dayend = $date->ISO;
+ #
+ # Except if the value is 'this month' or 'last month', check
+ # > and < the edges of the month.
+
+ my ($daystart, $dayend);
+ if ( lc($value) eq 'this month' ) {
+ $date->SetToNow;
+ $date->SetToStart('month', Timezone => 'server');
+ $daystart = $date->ISO;
+ $date->AddMonth;
+ $dayend = $date->ISO;
+ }
+ elsif ( lc($value) eq 'last month' ) {
+ $date->SetToNow;
+ $date->SetToStart('month', Timezone => 'server');
+ $dayend = $date->ISO;
+ $date->AddDays(-1);
+ $date->SetToStart('month', Timezone => 'server');
+ $daystart = $date->ISO;
+ }
+ else {
+ $date->SetToMidnight( Timezone => 'server' );
+ $daystart = $date->ISO;
+ $date->AddDay;
+ $dayend = $date->ISO;
+ }
$sb->_OpenParen;
$sb->_SQLLimit(
- FIELD => $meta->[1],
+ FIELD => $field,
OPERATOR => ">=",
VALUE => $daystart,
@rest,
);
$sb->_SQLLimit(
- FIELD => $meta->[1],
+ FIELD => $field,
OPERATOR => "<",
VALUE => $dayend,
@rest,
}
else {
$sb->_SQLLimit(
- FIELD => $meta->[1],
+ FIELD => $field,
OPERATOR => $op,
VALUE => $date->ISO,
@rest,
return ($TicketCFs, $CFs);
}
-=head2 _DateCustomFieldLimit
-
-Limit based on CustomFields of type Date
-
-Meta Data:
- none
-
-=cut
-
-sub _DateCustomFieldLimit {
- my ( $self, $_field, $op, $value, %rest ) = @_;
-
- my $field = $rest{'SUBKEY'} || die "No field specified";
-
- # For our sanity, we can only limit on one queue at a time
-
- my ($queue, $cfid, $column);
- ($queue, $field, $cfid, $column) = $self->_CustomFieldDecipher( $field );
-
-# If we're trying to find custom fields that don't match something, we
-# want tickets where the custom field has no value at all. Note that
-# we explicitly don't include the "IS NULL" case, since we would
-# otherwise end up with a redundant clause.
-
- my $null_columns_ok;
- if ( ( $op =~ /^NOT LIKE$/i ) or ( $op eq '!=' ) ) {
- $null_columns_ok = 1;
- }
-
- my $cfkey = $cfid ? $cfid : "$queue.$field";
- my ($TicketCFs, $CFs) = $self->_CustomFieldJoin( $cfkey, $cfid, $field );
-
- $self->_OpenParen;
-
- if ( $CFs && !$cfid ) {
- $self->SUPER::Limit(
- ALIAS => $CFs,
- FIELD => 'Name',
- VALUE => $field,
- ENTRYAGGREGATOR => 'AND',
- );
- }
-
- $self->_OpenParen if $null_columns_ok;
-
- my $date = RT::Date->new( $self->CurrentUser );
- $date->Set( Format => 'unknown', Value => $value );
-
- if ( $op eq "=" ) {
-
- # if we're specifying =, that means we want everything on a
- # particular single day. in the database, we need to check for >
- # and < the edges of that day.
-
- $date->SetToMidnight( Timezone => 'server' );
- my $daystart = $date->ISO;
- $date->AddDay;
- my $dayend = $date->ISO;
-
- $self->_OpenParen;
-
- $self->_SQLLimit(
- ALIAS => $TicketCFs,
- FIELD => 'Content',
- OPERATOR => ">=",
- VALUE => $daystart,
- %rest,
- );
-
- $self->_SQLLimit(
- ALIAS => $TicketCFs,
- FIELD => 'Content',
- OPERATOR => "<=",
- VALUE => $dayend,
- %rest,
- ENTRYAGGREGATOR => 'AND',
- );
-
- $self->_CloseParen;
-
- }
- else {
- $self->_SQLLimit(
- ALIAS => $TicketCFs,
- FIELD => 'Content',
- OPERATOR => $op,
- VALUE => $date->ISO,
- %rest,
- );
- }
-
- $self->_CloseParen;
-
-}
-
=head2 _CustomFieldLimit
Limit based on CustomFields
%rest
);
}
+ elsif ( $cf->Type eq 'Date' ) {
+ $self->_DateFieldLimit(
+ 'Content',
+ $op,
+ $value,
+ ALIAS => $TicketCFs,
+ %rest
+ );
+ }
elsif ( $op eq '=' || $op eq '!=' || $op eq '<>' ) {
unless ( length( Encode::encode_utf8($value) ) > 255 ) {
$self->_SQLLimit(
);
}
-
# End Helper Functions
# End of SQL Stuff -------------------------------------------------
push @res, { %$row, FIELD => "Priority", ORDER => $order } ;
} elsif ( $field eq 'Customer' ) { #Freeside
-
- my $linkalias = $self->Join(
- TYPE => 'LEFT',
- ALIAS1 => 'main',
- FIELD1 => 'id',
- TABLE2 => 'Links',
- FIELD2 => 'LocalBase'
- );
-
- $self->SUPER::Limit(
- LEFTJOIN => $linkalias,
- FIELD => 'Type',
- OPERATOR => '=',
- VALUE => 'MemberOf',
- );
- $self->SUPER::Limit(
- LEFTJOIN => $linkalias,
- FIELD => 'Target',
- OPERATOR => 'STARTSWITH',
- VALUE => 'freeside://freeside/cust_main/',
- );
-
- #if there was a Links.RemoteTarget int, this bs wouldn't be necessary
- my $custnum_sql = "CAST(SUBSTR($linkalias.Target,31) AS ";
- if ( RT->Config->Get('DatabaseType') eq 'mysql' ) {
- $custnum_sql .= 'SIGNED INTEGER)';
- }
- else {
- $custnum_sql .= 'INTEGER)';
- }
-
if ( $subkey eq 'Number' ) {
-
+ my ($linkalias, $custnum_sql) = $self->JoinToCustLinks;
push @res, { %$row,
ALIAS => '',
FIELD => $custnum_sql,
- };
-
- } elsif ( $subkey eq 'Name' ) {
-
- my $custalias = $self->Join(
- TYPE => 'LEFT',
- EXPRESSION => $custnum_sql,
- TABLE2 => 'cust_main',
- FIELD2 => 'custnum',
-
- );
-
- my $field = "COALESCE( $custalias.company,
- $custalias.last || ', ' || $custalias.first
- )";
-
- push @res, { %$row, ALIAS => '', FIELD => $field };
-
+ };
+ }
+ else {
+ my $custalias = $self->JoinToCustomer;
+ my $field;
+ if ( $subkey eq 'Name' ) {
+ $field = "COALESCE( $custalias.company,
+ $custalias.last || ', ' || $custalias.first
+ )";
+ }
+ elsif ( $subkey eq 'Class' ) {
+ $field = "$custalias.classnum";
+ }
+ elsif ( $subkey eq 'Agent' ) {
+ $field = "$custalias.agentnum";
+ }
+ else {
+ # no other cases exist yet, but for obviousness:
+ $field = $subkey;
+ }
+ push @res, { %$row, ALIAS => '', FIELD => $field };
}
} #Freeside
return $self->SUPER::OrderByCols(@res);
}
+#Freeside
+
+sub JoinToCustLinks {
+ # Set up join to links (id = localbase),
+ # limit link type to 'MemberOf',
+ # and target value to any Freeside custnum URI.
+ # Return the linkalias for further join/limit action,
+ # and an sql expression to retrieve the custnum.
+ my $self = shift;
+ my $linkalias = $self->Join(
+ TYPE => 'LEFT',
+ ALIAS1 => 'main',
+ FIELD1 => 'id',
+ TABLE2 => 'Links',
+ FIELD2 => 'LocalBase',
+ );
+
+ $self->SUPER::Limit(
+ LEFTJOIN => $linkalias,
+ FIELD => 'Type',
+ OPERATOR => '=',
+ VALUE => 'MemberOf',
+ );
+ $self->SUPER::Limit(
+ LEFTJOIN => $linkalias,
+ FIELD => 'Target',
+ OPERATOR => 'STARTSWITH',
+ VALUE => 'freeside://freeside/cust_main/',
+ );
+ my $custnum_sql = "CAST(SUBSTR($linkalias.Target,31) AS ";
+ if ( RT->Config->Get('DatabaseType') eq 'mysql' ) {
+ $custnum_sql .= 'SIGNED INTEGER)';
+ }
+ else {
+ $custnum_sql .= 'INTEGER)';
+ }
+ return ($linkalias, $custnum_sql);
+}
+
+sub JoinToCustomer {
+ my $self = shift;
+ my ($linkalias, $custnum_sql) = $self->JoinToCustLinks;
+
+ my $custalias = $self->Join(
+ TYPE => 'LEFT',
+ EXPRESSION => $custnum_sql,
+ TABLE2 => 'cust_main',
+ FIELD2 => 'custnum',
+ );
+ return $custalias;
+}
+
+sub _FreesideFieldLimit {
+ my ( $self, $field, $op, $value, %rest ) = @_;
+ my $alias = $self->JoinToCustomer;
+ my $is_negative = 0;
+ if ( $op eq '!=' || $op =~ /\bNOT\b/i ) {
+ # if the op is negative, do the join as though
+ # the op were positive, then accept only records
+ # where the right-side join key is null.
+ $is_negative = 1;
+ $op = '=' if $op eq '!=';
+ $op =~ s/\bNOT\b//;
+ }
+ my $meta = $FIELD_METADATA{$field};
+ if ( $meta->[1] ) {
+ $alias = $self->Join(
+ TYPE => 'LEFT',
+ ALIAS1 => $alias,
+ FIELD1 => 'custnum',
+ TABLE2 => $meta->[1],
+ FIELD2 => 'custnum',
+ );
+ }
+
+ $self->SUPER::Limit(
+ LEFTJOIN => $alias,
+ FIELD => lc($field),
+ OPERATOR => $op,
+ VALUE => $value,
+ ENTRYAGGREGATOR => 'AND',
+ );
+ $self->_SQLLimit(
+ %rest,
+ ALIAS => $alias,
+ FIELD => lc($field),
+ OPERATOR => $is_negative ? 'IS' : 'IS NOT',
+ VALUE => 'NULL',
+ QUOTEVALUE => 0,
+ );
+}
+
+#Freeside
+
# }}}
# {{{ Limit the result set based on content
$args{CUSTOMFIELD} = $CF->Id;
}
- # Handle special customfields types
- if ($CF->Type eq 'Date') {
- $args{FIELD} = 'DateCustomFieldValue';
- }
-
#If we are looking to compare with a null value.
if ( $args{'OPERATOR'} =~ /^is$/i ) {
$args{'DESCRIPTION'}
projects / freeside.git / blobdiff