# BEGIN BPS TAGGED BLOCK {{{
-#
+#
# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
+#
+# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+# <sales@bestpractical.com>
+#
# (Except where explicitly superseded by other copyright notices)
-#
-#
+#
+#
# LICENSE:
-#
+#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
-#
+#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-#
-#
+#
+#
# CONTRIBUTION SUBMISSION POLICY:
-#
+#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
-#
+#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
-#
+#
# END BPS TAGGED BLOCK }}}
# {{{ Front Material
the ticket id to be linked to as a value (or a URI when linking to other objects).
Multiple links of the same type can be created by passing an array ref. For example:
- Parent => 45,
+ Parents => 45,
DependsOn => [ 15, 22 ],
RefersTo => 'http://www.bestpractical.com',
# }}}
- # {{{ Deal with auto-customer association
-
- #unless we already have (a) customer(s)...
- unless ( $self->Customers->Count ) {
-
- #first find any requestors with emails but *without* customer targets
- my @NoCust_Requestors =
- grep { $_->EmailAddress && ! $_->Customers->Count }
- @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
-
- for my $Requestor (@NoCust_Requestors) {
-
- #perhaps the stuff in here should be in a User method??
- my @Customers =
- &RT::URI::freeside::email_search( email=>$Requestor->EmailAddress );
-
- foreach my $custnum ( map $_->{'custnum'}, @Customers ) {
-
- ## false laziness w/RT/Interface/Web_Vendor.pm
- my @link = ( 'Type' => 'MemberOf',
- 'Target' => "freeside://freeside/cust_main/$custnum",
- );
-
- my( $val, $msg ) = $Requestor->_AddLink(@link);
- #XXX should do something with $msg# push @non_fatal_errors, $msg;
-
- }
-
- }
-
- #find any requestors with customer targets
-
- my %cust_target = ();
-
- my @Requestors =
- grep { $_->Customers->Count }
- @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
-
- foreach my $Requestor ( @Requestors ) {
- foreach my $cust_link ( @{ $Requestor->Customers->ItemsArrayRef } ) {
- $cust_target{ $cust_link->Target } = 1;
- }
- }
-
- #and then auto-associate this ticket with those customers
-
- foreach my $cust_target ( keys %cust_target ) {
-
- my @link = ( 'Type' => 'MemberOf',
- #'Target' => "freeside://freeside/cust_main/$custnum",
- 'Target' => $cust_target,
- );
-
- my( $val, $msg ) = $self->_AddLink(@link);
- push @non_fatal_errors, $msg;
-
- }
-
- }
-
- # }}}
-
# {{{ Add all the custom fields
foreach my $arg ( keys %args ) {
next;
}
}
-
+
+ #don't show transactions for reminders
+ my $silent = ( !$args{'_RecordTransaction'}
+ || $self->Type eq 'reminder'
+ );
+
my ( $wval, $wmsg ) = $self->_AddLink(
Type => $LINKTYPEMAP{$type}->{'Type'},
$LINKTYPEMAP{$type}->{'Mode'} => $link,
- Silent => !$args{'_RecordTransaction'},
+ Silent => $silent,
'Silent'. ( $LINKTYPEMAP{$type}->{'Mode'} eq 'Base'? 'Target': 'Base' )
=> 1,
);
}
# }}}
+
+ # {{{ Deal with auto-customer association
+
+ #unless we already have (a) customer(s)...
+ unless ( $self->Customers->Count ) {
+
+ #first find any requestors with emails but *without* customer targets
+ my @NoCust_Requestors =
+ grep { $_->EmailAddress && ! $_->Customers->Count }
+ @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
+
+ for my $Requestor (@NoCust_Requestors) {
+
+ #perhaps the stuff in here should be in a User method??
+ my @Customers =
+ &RT::URI::freeside::email_search( email=>$Requestor->EmailAddress );
+
+ foreach my $custnum ( map $_->{'custnum'}, @Customers ) {
+
+ ## false laziness w/RT/Interface/Web_Vendor.pm
+ my @link = ( 'Type' => 'MemberOf',
+ 'Target' => "freeside://freeside/cust_main/$custnum",
+ );
+
+ my( $val, $msg ) = $Requestor->_AddLink(@link);
+ #XXX should do something with $msg# push @non_fatal_errors, $msg;
+
+ }
+
+ }
+
+ #find any requestors with customer targets
+
+ my %cust_target = ();
+
+ my @Requestors =
+ grep { $_->Customers->Count }
+ @{ $self->_Requestors->UserMembersObj->ItemsArrayRef };
+
+ foreach my $Requestor ( @Requestors ) {
+ foreach my $cust_link ( @{ $Requestor->Customers->ItemsArrayRef } ) {
+ $cust_target{ $cust_link->Target } = 1;
+ }
+ }
+
+ #and then auto-associate this ticket with those customers
+
+ foreach my $cust_target ( keys %cust_target ) {
+
+ my @link = ( 'Type' => 'MemberOf',
+ #'Target' => "freeside://freeside/cust_main/$custnum",
+ 'Target' => $cust_target,
+ );
+
+ my( $val, $msg ) = $self->_AddLink(@link);
+ push @non_fatal_errors, $msg;
+
+ }
+
+ }
+
+ # }}}
+
# Now that we've created the ticket and set up its metadata, we can actually go and check OwnTicket on the ticket itself.
# This might be different than before in cases where extensions like RTIR are doing clever things with RT's ACL system
if ( $DeferOwner ) {
);
}
- if ( $args{'_RecordTransaction'} ) {
+ #don't make a transaction or fire off any scrips for reminders either
+ if ( $args{'_RecordTransaction'} && $self->Type ne 'reminder' ) {
# {{{ Add a transaction for the create
my ( $Trans, $Msg, $TransObj ) = $self->_NewTransaction(
if ( $self->Id && $Trans ) {
- $TransObj->UpdateCustomFields(ARGSRef => \%args);
+ #$TransObj->UpdateCustomFields(ARGSRef => \%args);
+ $TransObj->UpdateCustomFields(%args);
$RT::Logger->info( "Ticket " . $self->Id . " created in queue '" . $QueueObj->Name . "' by " . $self->CurrentUser->Name );
$ErrStr = $self->loc( "Ticket [_1] created in queue '[_2]'", $self->Id, $QueueObj->Name );
NoteType => 'Correspond',
TimeTaken => 0,
CommitScrips => 1,
+ CustomFields => {},
@_
);
TimeTaken => $args{'TimeTaken'},
MIMEObj => $args{'MIMEObj'},
CommitScrips => $args{'CommitScrips'},
+ CustomFields => $args{'CustomFields'},
);
unless ($Trans) {
return $links;
}
+ # without this you will also get RT::User(s) instead of tickets!
+ if ($field == 'Base' and $type == 'MemberOf') {
+ my $rtname = RT->Config->Get('rtname');
+ $links->Limit(
+ FIELD => 'Base',
+ OPERATOR => 'STARTSWITH',
+ VALUE => "fsck.com-rt://$rtname/ticket/",
+ );
+ }
+
# Maybe this ticket is a merge ticket
my $limit_on = 'Local'. $field;
# at least to myself
projects / freeside.git / blobdiff