-
-
-=head2 _Parse822HeadersForAttributes Content
-
-Takes an RFC822 style message and parses its attributes into a hash.
-
-=cut
-
-sub _Parse822HeadersForAttributes {
- my $self = shift;
- my $content = shift;
- my %args;
-
- my @lines = ( split ( /\n/, $content ) );
- while ( defined( my $line = shift @lines ) ) {
- if ( $line =~ /^(.*?):(?:\s+(.*))?$/ ) {
- my $value = $2;
- my $tag = lc($1);
-
- $tag =~ s/-//g;
- if ( defined( $args{$tag} ) )
- { #if we're about to get a second value, make it an array
- $args{$tag} = [ $args{$tag} ];
- }
- if ( ref( $args{$tag} ) )
- { #If it's an array, we want to push the value
- push @{ $args{$tag} }, $value;
- }
- else { #if there's nothing there, just set the value
- $args{$tag} = $value;
- }
- } elsif ($line =~ /^$/) {
-
- #TODO: this won't work, since "" isn't of the form "foo:value"
-
- while ( defined( my $l = shift @lines ) ) {
- push @{ $args{'content'} }, $l;
- }
- }
-
- }
-
- foreach my $date (qw(due starts started resolved)) {
- my $dateobj = RT::Date->new(RT->SystemUser);
- if ( defined ($args{$date}) and $args{$date} =~ /^\d+$/ ) {
- $dateobj->Set( Format => 'unix', Value => $args{$date} );
- }
- else {
- $dateobj->Set( Format => 'unknown', Value => $args{$date} );
- }
- $args{$date} = $dateobj->ISO;
- }
- $args{'mimeobj'} = MIME::Entity->build(
- Type => ( $args{'contenttype'} || 'text/plain' ),
- Charset => "UTF-8",
- Data => Encode::encode("UTF-8", ($args{'content'} || ''))
- );
-
- return (%args);
-}
-
-
-
-=head2 Import PARAMHASH
-
-Import a ticket.
-Doesn't create a transaction.
-Doesn't supply queue defaults, etc.
-
-Returns: TICKETID
-
-=cut
-
-sub Import {
- my $self = shift;
- my ( $ErrStr, $QueueObj, $Owner );
-
- my %args = (
- id => undef,
- EffectiveId => undef,
- Queue => undef,
- Requestor => undef,
- Type => 'ticket',
- Owner => RT->Nobody->Id,
- Subject => '[no subject]',
- InitialPriority => undef,
- FinalPriority => undef,
- Status => 'new',
- TimeWorked => "0",
- Due => undef,
- Created => undef,
- Updated => undef,
- Resolved => undef,
- Told => undef,
- @_
- );
-
- if ( ( defined( $args{'Queue'} ) ) && ( !ref( $args{'Queue'} ) ) ) {
- $QueueObj = RT::Queue->new(RT->SystemUser);
- $QueueObj->Load( $args{'Queue'} );
-
- #TODO error check this and return 0 if it's not loading properly +++
- }
- elsif ( ref( $args{'Queue'} ) eq 'RT::Queue' ) {
- $QueueObj = RT::Queue->new(RT->SystemUser);
- $QueueObj->Load( $args{'Queue'}->Id );
- }
- else {
- $RT::Logger->debug(
- "$self " . $args{'Queue'} . " not a recognised queue object." );
- }
-
- #Can't create a ticket without a queue.
- unless ( defined($QueueObj) and $QueueObj->Id ) {
- $RT::Logger->debug("$self No queue given for ticket creation.");
- return ( 0, $self->loc('Could not create ticket. Queue not set') );
- }
-
- #Now that we have a queue, Check the ACLS
- unless (
- $self->CurrentUser->HasRight(
- Right => 'CreateTicket',
- Object => $QueueObj
- )
- )
- {
- return ( 0,
- $self->loc("No permission to create tickets in the queue '[_1]'"
- , $QueueObj->Name));
- }
-
- # Deal with setting the owner
-
- # Attempt to take user object, user name or user id.
- # Assign to nobody if lookup fails.
- if ( defined( $args{'Owner'} ) ) {
- if ( ref( $args{'Owner'} ) ) {
- $Owner = $args{'Owner'};
- }
- else {
- $Owner = RT::User->new( $self->CurrentUser );
- $Owner->Load( $args{'Owner'} );
- if ( !defined( $Owner->id ) ) {
- $Owner->Load( RT->Nobody->id );
- }
- }
- }
-
- #If we have a proposed owner and they don't have the right
- #to own a ticket, scream about it and make them not the owner
- if (
- ( defined($Owner) )
- and ( $Owner->Id != RT->Nobody->Id )
- and (
- !$Owner->HasRight(
- Object => $QueueObj,
- Right => 'OwnTicket'
- )
- )
- )
- {
-
- $RT::Logger->warning( "$self user "
- . $Owner->Name . "("
- . $Owner->id
- . ") was proposed "
- . "as a ticket owner but has no rights to own "
- . "tickets in '"
- . $QueueObj->Name . "'" );
-
- $Owner = undef;
- }
-
- #If we haven't been handed a valid owner, make it nobody.
- unless ( defined($Owner) ) {
- $Owner = RT::User->new( $self->CurrentUser );
- $Owner->Load( RT->Nobody->UserObj->Id );
- }
-
- # }}}
-
- unless ( $self->ValidateStatus( $args{'Status'} ) ) {
- return ( 0, $self->loc("'[_1]' is an invalid value for status", $args{'Status'}) );
- }
-
- $self->{'_AccessibleCache'}{Created} = { 'read' => 1, 'write' => 1 };
- $self->{'_AccessibleCache'}{Creator} = { 'read' => 1, 'auto' => 1 };
- $self->{'_AccessibleCache'}{LastUpdated} = { 'read' => 1, 'write' => 1 };
- $self->{'_AccessibleCache'}{LastUpdatedBy} = { 'read' => 1, 'auto' => 1 };
-
- # If we're coming in with an id, set that now.
- my $EffectiveId = undef;
- if ( $args{'id'} ) {
- $EffectiveId = $args{'id'};
-
- }
-
- my $id = $self->SUPER::Create(
- id => $args{'id'},
- EffectiveId => $EffectiveId,
- Queue => $QueueObj->Id,
- Owner => $Owner->Id,
- Subject => $args{'Subject'}, # loc
- InitialPriority => $args{'InitialPriority'}, # loc
- FinalPriority => $args{'FinalPriority'}, # loc
- Priority => $args{'InitialPriority'}, # loc
- Status => $args{'Status'}, # loc
- TimeWorked => $args{'TimeWorked'}, # loc
- Type => $args{'Type'}, # loc
- Created => $args{'Created'}, # loc
- Told => $args{'Told'}, # loc
- LastUpdated => $args{'Updated'}, # loc
- Resolved => $args{'Resolved'}, # loc
- Due => $args{'Due'}, # loc
- );
-
- # If the ticket didn't have an id
- # Set the ticket's effective ID now that we've created it.
- if ( $args{'id'} ) {
- $self->Load( $args{'id'} );
- }
- else {
- my ( $val, $msg ) =
- $self->__Set( Field => 'EffectiveId', Value => $id );
-
- unless ($val) {
- $RT::Logger->err(
- $self . "->Import couldn't set EffectiveId: $msg" );
- }
- }
-
- my $create_groups_ret = $self->_CreateTicketGroups();
- unless ($create_groups_ret) {
- $RT::Logger->crit(
- "Couldn't create ticket groups for ticket " . $self->Id );
- }
-
- $self->OwnerGroup->_AddMember( PrincipalId => $Owner->PrincipalId );
-
- foreach my $watcher ( @{ $args{'Cc'} } ) {
- $self->_AddWatcher( Type => 'Cc', Email => $watcher, Silent => 1 );
- }
- foreach my $watcher ( @{ $args{'AdminCc'} } ) {
- $self->_AddWatcher( Type => 'AdminCc', Email => $watcher,
- Silent => 1 );
- }
- foreach my $watcher ( @{ $args{'Requestor'} } ) {
- $self->_AddWatcher( Type => 'Requestor', Email => $watcher,
- Silent => 1 );
- }
-
- return ( $self->Id, $ErrStr );
-}
-
-
-
-
-=head2 _CreateTicketGroups
-
-Create the ticket groups and links for this ticket.
-This routine expects to be called from Ticket->Create _inside of a transaction_
-
-It will create four groups for this ticket: Requestor, Cc, AdminCc and Owner.
-
-It will return true on success and undef on failure.
-
-
-=cut
-
-
-sub _CreateTicketGroups {
- my $self = shift;
-
- my @types = (qw(Requestor Owner Cc AdminCc));
-
- foreach my $type (@types) {
- my $type_obj = RT::Group->new($self->CurrentUser);
- my ($id, $msg) = $type_obj->CreateRoleGroup(Domain => 'RT::Ticket-Role',
- Instance => $self->Id,
- Type => $type);
- unless ($id) {
- $RT::Logger->error("Couldn't create a ticket group of type '$type' for ticket ".
- $self->Id.": ".$msg);
- return(undef);
- }
- }
- return(1);
-
-}
-
-
-
projects / freeside.git / blobdiff