-# BEGIN LICENSE BLOCK
-#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
-#
-# (Except where explictly superceded by other copyright notices)
-#
+# BEGIN BPS TAGGED BLOCK {{{
+#
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+# <jesse@bestpractical.com>
+#
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
+#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
-#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
-#
-#
-# END LICENSE BLOCK
+#
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
+#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+#
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
package RT::Interface::Email;
use strict;
use Mail::Address;
use MIME::Entity;
use RT::EmailParser;
-
+use File::Temp;
+use UNIVERSAL::require;
BEGIN {
use Exporter ();
- use vars qw ($VERSION @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
-
+ use vars qw ( @ISA @EXPORT_OK);
+
# set the version for version checking
- $VERSION = do { my @r = (q$Revision: 1.1.1.1 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
-
- @ISA = qw(Exporter);
-
+ our $VERSION = 2.0;
+
+ @ISA = qw(Exporter);
+
# your exported package globals go here,
# as well as any optionally exported functions
- @EXPORT_OK = qw(
- &CreateUser
- &GetMessageContent
- &CheckForLoops
- &CheckForSuspiciousSender
- &CheckForAutoGenerated
- &MailError
- &ParseCcAddressesFromHead
- &ParseSenderAddressFromHead
- &ParseErrorsToAddressFromHead
- &ParseAddressFromHeader
- &Gateway);
+ @EXPORT_OK = qw(
+ &CreateUser
+ &GetMessageContent
+ &CheckForLoops
+ &CheckForSuspiciousSender
+ &CheckForAutoGenerated
+ &CheckForBounce
+ &MailError
+ &ParseCcAddressesFromHead
+ &ParseSenderAddressFromHead
+ &ParseErrorsToAddressFromHead
+ &ParseAddressFromHeader
+ &Gateway);
}
=head1 NAME
- RT::Interface::CLI - helper functions for creating a commandline RT interface
+ RT::Interface::Email - helper functions for parsing email sent to RT
=head1 SYNOPSIS
=cut
+# {{{ sub CheckForLoops
-# {{{ sub CheckForLoops
-
-sub CheckForLoops {
+sub CheckForLoops {
my $head = shift;
-
+
#If this instance of RT sent it our, we don't want to take it in
my $RTLoop = $head->get("X-RT-Loop-Prevention") || "";
- chomp ($RTLoop); #remove that newline
- if ($RTLoop eq "$RT::rtname") {
- return (1);
+ chomp($RTLoop); #remove that newline
+ if ( $RTLoop eq "$RT::rtname" ) {
+ return (1);
}
-
+
# TODO: We might not trap the case where RT instance A sends a mail
# to RT instance B which sends a mail to ...
return (undef);
my $head = shift;
#if it's from a postmaster or mailer daemon, it's likely a bounce.
-
+
#TODO: better algorithms needed here - there is no standards for
#bounces, so it's very difficult to separate them from anything
#else. At the other hand, the Return-To address is only ment to be
#used as an error channel, we might want to put up a separate
#Return-To address which is treated differently.
-
+
#TODO: search through the whole email and find the right Ticket ID.
- my ($From, $junk) = ParseSenderAddressFromHead($head);
-
- if (($From =~ /^mailer-daemon/i) or
- ($From =~ /^postmaster/i)){
- return (1);
-
+ my ( $From, $junk ) = ParseSenderAddressFromHead($head);
+
+ if ( ( $From =~ /^mailer-daemon\@/i )
+ or ( $From =~ /^postmaster\@/i ) )
+ {
+ return (1);
+
}
-
+
return (undef);
}
# {{{ sub CheckForAutoGenerated
sub CheckForAutoGenerated {
my $head = shift;
-
- my $Precedence = $head->get("Precedence") || "" ;
- if ($Precedence =~ /^(bulk|junk)/i) {
- return (1);
+
+ my $Precedence = $head->get("Precedence") || "";
+ if ( $Precedence =~ /^(bulk|junk)/i ) {
+ return (1);
}
- else {
- return (0);
+
+ # First Class mailer uses this as a clue.
+ my $FCJunk = $head->get("X-FC-Machinegenerated") || "";
+ if ( $FCJunk =~ /^true/i ) {
+ return (1);
+ }
+
+ return (0);
+}
+
+# }}}
+
+# {{{ sub CheckForBounce
+sub CheckForBounce {
+ my $head = shift;
+
+ my $ReturnPath = $head->get("Return-path") || "";
+ return ( $ReturnPath =~ /<>/ );
+}
+
+# }}}
+
+# {{{ IsRTAddress
+
+=head2 IsRTAddress ADDRESS
+
+Takes a single parameter, an email address.
+Returns true if that address matches the $RTAddressRegexp.
+Returns false, otherwise.
+
+=cut
+
+sub IsRTAddress {
+ my $address = shift || '';
+
+ # Example: the following rule would tell RT not to Cc
+ # "tickets@noc.example.com"
+ if ( defined($RT::RTAddressRegexp)
+ && $address =~ /$RT::RTAddressRegexp/i )
+ {
+ return (1);
+ } else {
+ return (undef);
}
}
# }}}
+# {{{ CullRTAddresses
+
+=head2 CullRTAddresses ARRAY
+
+Takes a single argument, an array of email addresses.
+Returns the same array with any IsRTAddress()es weeded out.
+
+=cut
+
+sub CullRTAddresses {
+ return ( grep { IsRTAddress($_) } @_ );
+}
-# {{{ sub MailError
+# }}}
+
+# {{{ sub MailError
sub MailError {
- my %args = (To => $RT::OwnerEmail,
- Bcc => undef,
- From => $RT::CorrespondAddress,
- Subject => 'There has been an error',
- Explanation => 'Unexplained error',
- MIMEObj => undef,
- LogLevel => 'crit',
- @_);
-
-
- $RT::Logger->log(level => $args{'LogLevel'},
- message => $args{'Explanation'}
- );
- my $entity = MIME::Entity->build( Type =>"multipart/mixed",
- From => $args{'From'},
- Bcc => $args{'Bcc'},
- To => $args{'To'},
- Subject => $args{'Subject'},
- 'X-RT-Loop-Prevention' => $RT::rtname,
- );
-
- $entity->attach( Data => $args{'Explanation'}."\n");
-
+ my %args = (
+ To => $RT::OwnerEmail,
+ Bcc => undef,
+ From => $RT::CorrespondAddress,
+ Subject => 'There has been an error',
+ Explanation => 'Unexplained error',
+ MIMEObj => undef,
+ Attach => undef,
+ LogLevel => 'crit',
+ @_
+ );
+
+ $RT::Logger->log(
+ level => $args{'LogLevel'},
+ message => $args{'Explanation'}
+ );
+ my $entity = MIME::Entity->build(
+ Type => "multipart/mixed",
+ From => $args{'From'},
+ Bcc => $args{'Bcc'},
+ To => $args{'To'},
+ Subject => $args{'Subject'},
+ Precedence => 'bulk',
+ 'X-RT-Loop-Prevention' => $RT::rtname,
+ );
+
+ $entity->attach( Data => $args{'Explanation'} . "\n" );
+
my $mimeobj = $args{'MIMEObj'};
if ($mimeobj) {
$mimeobj->sync_headers();
$entity->add_part($mimeobj);
}
-
- if ($RT::MailCommand eq 'sendmailpipe') {
- open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
+
+ if ( $args{'Attach'} ) {
+ $entity->attach( Data => $args{'Attach'}, Type => 'message/rfc822' );
+
+ }
+
+ if ( $RT::MailCommand eq 'sendmailpipe' ) {
+ open( MAIL,
+ "|$RT::SendmailPath $RT::SendmailBounceArguments $RT::SendmailArguments"
+ )
+ || return (0);
print MAIL $entity->as_string;
close(MAIL);
- }
- else {
- $entity->send($RT::MailCommand, $RT::MailParams);
+ } else {
+ $entity->send( $RT::MailCommand, $RT::MailParams );
}
}
# {{{ Create User
sub CreateUser {
- my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
+ my ( $Username, $Address, $Name, $ErrorsTo, $entity ) = @_;
my $NewUser = RT::User->new($RT::SystemUser);
- # This data is tainted by some Very Broken mailers.
- # (Sometimes they send raw ISO 8859-1 data here. fear that.
- require Encode;
- $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username;
- $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name;
-
- my ($Val, $Message) =
- $NewUser->Create(Name => ($Username || $Address),
- EmailAddress => $Address,
- RealName => $Name,
- Password => undef,
- Privileged => 0,
- Comments => 'Autocreated on ticket submission'
- );
-
+ my ( $Val, $Message ) = $NewUser->Create(
+ Name => ( $Username || $Address ),
+ EmailAddress => $Address,
+ RealName => $Name,
+ Password => undef,
+ Privileged => 0,
+ Comments => 'Autocreated on ticket submission'
+ );
+
unless ($Val) {
-
+
# Deal with the race condition of two account creations at once
#
if ($Username) {
$NewUser->LoadByName($Username);
}
-
- unless ($NewUser->Id) {
+
+ unless ( $NewUser->Id ) {
$NewUser->LoadByEmail($Address);
}
-
- unless ($NewUser->Id) {
- MailError( To => $ErrorsTo,
- Subject => "User could not be created",
- Explanation => "User creation failed in mailgateway: $Message",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
+
+ unless ( $NewUser->Id ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "User could not be created",
+ Explanation =>
+ "User creation failed in mailgateway: $Message",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
}
my $CurrentUser = RT::CurrentUser->new();
$CurrentUser->LoadByEmail($Address);
- unless ($CurrentUser->id) {
- $RT::Logger->warning("Couldn't load user '$Address'.". "giving up");
- MailError( To => $ErrorsTo,
- Subject => "User could not be loaded",
- Explanation => "User '$Address' could not be loaded in the mail gateway",
- MIMEObj => $entity,
- LogLevel => 'crit'
- );
+ unless ( $CurrentUser->id ) {
+ $RT::Logger->warning(
+ "Couldn't load user '$Address'." . "giving up" );
+ MailError(
+ To => $ErrorsTo,
+ Subject => "User could not be loaded",
+ Explanation =>
+ "User '$Address' could not be loaded in the mail gateway",
+ MIMEObj => $entity,
+ LogLevel => 'crit'
+ );
}
return $CurrentUser;
}
-# }}}
-# {{{ ParseCcAddressesFromHead
+
+# }}}
+
+# {{{ ParseCcAddressesFromHead
=head2 ParseCcAddressesFromHead HASHREF
email address and anything that the configuration sub RT::IsRTAddress matches.
=cut
-
+
sub ParseCcAddressesFromHead {
- my %args = ( Head => undef,
- QueueObj => undef,
- CurrentUser => undef,
- @_ );
-
+ my %args = (
+ Head => undef,
+ QueueObj => undef,
+ CurrentUser => undef,
+ @_
+ );
+
my (@Addresses);
-
- my @ToObjs = Mail::Address->parse($args{'Head'}->get('To'));
- my @CcObjs = Mail::Address->parse($args{'Head'}->get('Cc'));
-
- foreach my $AddrObj (@ToObjs, @CcObjs) {
- my $Address = $AddrObj->address;
- $Address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress($Address);
- next if ($args{'CurrentUser'}->EmailAddress =~ /^$Address$/i);
- next if ($args{'QueueObj'}->CorrespondAddress =~ /^$Address$/i);
- next if ($args{'QueueObj'}->CommentAddress =~ /^$Address$/i);
- next if (RT::EmailParser::IsRTAddress(undef, $Address));
-
- push (@Addresses, $Address);
+
+ my @ToObjs = Mail::Address->parse( $args{'Head'}->get('To') );
+ my @CcObjs = Mail::Address->parse( $args{'Head'}->get('Cc') );
+
+ foreach my $AddrObj ( @ToObjs, @CcObjs ) {
+ my $Address = $AddrObj->address;
+ $Address = $args{'CurrentUser'}
+ ->UserObj->CanonicalizeEmailAddress($Address);
+ next if ( $args{'CurrentUser'}->EmailAddress =~ /^\Q$Address\E$/i );
+ next if ( $args{'QueueObj'}->CorrespondAddress =~ /^\Q$Address\E$/i );
+ next if ( $args{'QueueObj'}->CommentAddress =~ /^\Q$Address\E$/i );
+ next if ( RT::EmailParser->IsRTAddress($Address) );
+
+ push( @Addresses, $Address );
}
return (@Addresses);
}
-
# }}}
# {{{ ParseSenderAdddressFromHead
sub ParseSenderAddressFromHead {
my $head = shift;
+
#Figure out who's sending this message.
- my $From = $head->get('Reply-To') ||
- $head->get('From') ||
- $head->get('Sender');
- return (ParseAddressFromHeader($From));
+ my $From = $head->get('Reply-To')
+ || $head->get('From')
+ || $head->get('Sender');
+ return ( ParseAddressFromHeader($From) );
}
+
# }}}
# {{{ ParseErrorsToAdddressFromHead
=head2 ParseErrorsToAddressFromHead
Takes a MIME::Header object. Return a single value : user@host
-of the From (evaluated in order of Errors-To:,Reply-To:, From:, Sender)
+of the From (evaluated in order of Return-path:,Errors-To:,Reply-To:,
+From:, Sender)
=cut
sub ParseErrorsToAddressFromHead {
my $head = shift;
+
#Figure out who's sending this message.
- foreach my $header ('Errors-To' , 'Reply-To', 'From', 'Sender' ) {
- # If there's a header of that name
- my $headerobj = $head->get($header);
- if ($headerobj) {
- my ($addr, $name ) = ParseAddressFromHeader($headerobj);
- # If it's got actual useful content...
- return ($addr) if ($addr);
- }
+ foreach my $header ( 'Errors-To', 'Reply-To', 'From', 'Sender' ) {
+
+ # If there's a header of that name
+ my $headerobj = $head->get($header);
+ if ($headerobj) {
+ my ( $addr, $name ) = ParseAddressFromHeader($headerobj);
+
+ # If it's got actual useful content...
+ return ($addr) if ($addr);
+ }
}
}
+
# }}}
# {{{ ParseAddressFromHeader
=cut
-
-sub ParseAddressFromHeader{
+sub ParseAddressFromHeader {
my $Addr = shift;
-
+
my @Addresses = Mail::Address->parse($Addr);
-
+
my $AddrObj = $Addresses[0];
- unless (ref($AddrObj)) {
- return(undef,undef);
+ unless ( ref($AddrObj) ) {
+ return ( undef, undef );
}
-
- my $Name = ($AddrObj->phrase || $AddrObj->comment || $AddrObj->address);
-
+
+ my $Name = ( $AddrObj->phrase || $AddrObj->comment || $AddrObj->address );
+
#Lets take the from and load a user object.
my $Address = $AddrObj->address;
- return ($Address, $Name);
+ return ( $Address, $Name );
}
+
# }}}
+# {{{ sub ParseTicketId
+sub ParseTicketId {
+ my $Subject = shift;
+ my $id;
+
+ my $test_name = $RT::EmailSubjectTagRegex || qr/\Q$RT::rtname\E/i;
+
+ if ( $Subject =~ s/\[$test_name\s+\#(\d+)\s*\]//i ) {
+ my $id = $1;
+ $RT::Logger->debug("Found a ticket ID. It's $id");
+ return ($id);
+ } else {
+ return (undef);
+ }
+}
+
+# }}}
+
+=head2 Gateway ARGSREF
+
+
+Takes parameters:
+
+ action
+ queue
+ message
-=head2 Gateway
This performs all the "guts" of the mail rt-mailgate program, and is
designed to be called from the web interface with a message, user
object, and so on.
+Can also take an optional 'ticket' parameter; this ticket id overrides
+any ticket id found in the subject.
+
+Returns:
+
+ An array of:
+
+ (status code, message, optional ticket object)
+
+ status code is a numeric value.
+
+ for temporary failures, the status code should be -75
+
+ for permanent failures which are handled by RT, the status code
+ should be 0
+
+ for succces, the status code should be 1
+
+
+
=cut
sub Gateway {
- my %args = ( message => undef,
- queue => 1,
- action => 'correspond',
- ticket => undef,
- @_ );
+ my $argsref = shift;
+ my %args = (
+ action => 'correspond',
+ queue => '1',
+ ticket => undef,
+ message => undef,
+ %$argsref
+ );
- # Validate the action
- unless ( $args{'action'} =~ /^(comment|correspond|action)$/ ) {
+ my $SystemTicket;
+ my $Right;
- # Can't safely loc this. What object do we loc around?
- return ( 0, "Invalid 'action' parameter", undef );
+ # Validate the action
+ my ( $status, @actions ) = IsCorrectAction( $args{'action'} );
+ unless ($status) {
+ return (
+ -75,
+ "Invalid 'action' parameter "
+ . $actions[0]
+ . " for queue "
+ . $args{'queue'},
+ undef
+ );
}
my $parser = RT::EmailParser->new();
- $parser->ParseMIMEEntityFromScalar( $args{'message'} );
-
+ $parser->SmartParseMIMEEntityFromScalar( Message => $args{'message'} );
my $Message = $parser->Entity();
- my $head = $Message->head;
- my ( $CurrentUser, $AuthStat, $status, $error );
+ unless ($Message) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: Unparseable message",
+ Explanation => "RT couldn't process the message below",
+ Attach => $args{'message'}
+ );
+
+ return ( 0,
+ "Failed to parse this message. Something is likely badly wrong with the message"
+ );
+ }
+
+ my $head = $Message->head;
my $ErrorsTo = ParseErrorsToAddressFromHead($head);
- my $MessageId = $head->get('Message-Id')
- || "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
+ my $MessageId = $head->get('Message-ID')
+ || "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
#Pull apart the subject line
my $Subject = $head->get('Subject') || '';
chomp $Subject;
+ $args{'ticket'} ||= ParseTicketId($Subject);
- $args{'ticket'} ||= $parser->ParseTicketId($Subject);
-
- my $SystemTicket;
- if ($args{'ticket'} ) {
- $SystemTicket = RT::Ticket->new($RT::SystemUser);
- $SystemTicket->Load($args{'ticket'});
+ $SystemTicket = RT::Ticket->new($RT::SystemUser);
+ $SystemTicket->Load( $args{'ticket'} ) if ( $args{'ticket'} ) ;
+ if ( $SystemTicket->id ) {
+ $Right = 'ReplyToTicket';
+ } else {
+ $Right = 'CreateTicket';
}
#Set up a queue object
my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
$SystemQueueObj->Load( $args{'queue'} );
-
# We can safely have no queue of we have a known-good ticket
- unless ( $args{'ticket'} || $SystemQueueObj->id ) {
- MailError(
- To => $RT::OwnerEmail,
- Subject => "RT Bounce: $Subject",
- Explanation => "RT couldn't find the queue: " . $args{'queue'},
- MIMEObj => $Message );
- return ( 0, "RT couldn't find the queue: " . $args{'queue'}, undef );
+ unless ( $SystemTicket->id || $SystemQueueObj->id ) {
+ return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
}
- # Authentication Level
- # -1 - Get out. this user has been explicitly declined
+ # Authentication Level ($AuthStat)
+ # -1 - Get out. this user has been explicitly declined
# 0 - User may not do anything (Not used at the moment)
# 1 - Normal user
# 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
+ my ( $CurrentUser, $AuthStat, $error );
- push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
- # Since this needs loading, no matter what
+ # Initalize AuthStat so comparisons work correctly
+ $AuthStat = -9999999;
+
+ push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+
+ # if plugin returns AuthStat -2 we skip action
+ # NOTE: this is experimental API and it would be changed
+ my %skip_action = ();
- for (@RT::MailPlugins) {
- my $Code;
- my $NewAuthStat;
+ # Since this needs loading, no matter what
+ foreach (@RT::MailPlugins) {
+ my ($Code, $NewAuthStat);
if ( ref($_) eq "CODE" ) {
$Code = $_;
- }
- else {
- $_ = "RT::Interface::Email::$_" unless /^RT::Interface::Email::/;
- eval "require $_;";
- if ($@) {
- die ("Couldn't load module $_: $@");
- next;
- }
+ } else {
+ my $Class = $_;
+ $Class = "RT::Interface::Email::" . $Class
+ unless $Class =~ /^RT::Interface::Email::/;
+ $Class->require or
+ do { $RT::Logger->error("Couldn't load $Class: $@"); next };
+
no strict 'refs';
- if ( !defined( $Code = *{ $_ . "::GetCurrentUser" }{CODE} ) ) {
- die ("No GetCurrentUser code found in $_ module");
+ unless ( defined( $Code = *{ $Class . "::GetCurrentUser" }{CODE} ) ) {
+ $RT::Logger->crit( "No 'GetCurrentUser' function found in '$Class' module");
next;
}
}
- ( $CurrentUser, $NewAuthStat ) = $Code->( Message => $Message,
- CurrentUser => $CurrentUser,
- AuthLevel => $AuthStat,
- Action => $args{'action'},
- Ticket => $SystemTicket,
- Queue => $SystemQueueObj );
+ foreach my $action (@actions) {
+ ( $CurrentUser, $NewAuthStat ) = $Code->(
+ Message => $Message,
+ RawMessageRef => \$args{'message'},
+ CurrentUser => $CurrentUser,
+ AuthLevel => $AuthStat,
+ Action => $action,
+ Ticket => $SystemTicket,
+ Queue => $SystemQueueObj
+ );
+
+# You get the highest level of authentication you were assigned, unless you get the magic -1
+# If a module returns a "-1" then we discard the ticket, so.
+ $AuthStat = $NewAuthStat
+ if ( $NewAuthStat > $AuthStat or $NewAuthStat == -1 or $NewAuthStat == -2 );
+
+ last if $AuthStat == -1;
+ $skip_action{$action}++ if $AuthStat == -2;
+ }
- # You get the highest level of authentication you were assigned.
last if $AuthStat == -1;
- $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
}
-
# {{{ If authentication fails and no new user was created, get out.
- if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
+ if ( !$CurrentUser || !$CurrentUser->id || $AuthStat == -1 ) {
# If the plugins refused to create one, they lose.
- MailError(
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
-RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for your email.
+ unless ( $AuthStat == -1 ) {
+ _NoAuthorizedUserFound(
+ Right => $Right,
+ Message => $Message,
+ Requestor => $ErrorsTo,
+ Queue => $args{'queue'}
+ );
-Your RT administrator needs to grant 'Everyone' the right 'CreateTicket'
-for this queue.
-
-EOT
- MIMEObj => $Message,
- LogLevel => 'error' )
- unless $AuthStat == -1;
+ }
return ( 0, "Could not load a valid user", undef );
}
- # }}}
+ # If we got a user, but they don't have the right to say things
+ if ( $AuthStat == 0 ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Permission Denied",
+ Explanation =>
+ "You do not have permission to communicate with RT",
+ MIMEObj => $Message
+ );
+ return (
+ 0,
+ "$ErrorsTo tried to submit a message to "
+ . $args{'Queue'}
+ . " without permission.",
+ undef
+ );
+ }
# {{{ Lets check for mail loops of various sorts.
- my $IsAutoGenerated = CheckForAutoGenerated($head);
-
- my $IsSuspiciousSender = CheckForSuspiciousSender($head);
+ my ($continue, $result);
+ ( $continue, $ErrorsTo, $result ) = _HandleMachineGeneratedMail(
+ Message => $Message,
+ ErrorsTo => $ErrorsTo,
+ Subject => $Subject,
+ MessageId => $MessageId
+ );
+
+ unless ($continue) {
+ return ( 0, $result, undef );
+ }
+
+ # strip actions we should skip
+ @actions = grep !$skip_action{$_}, @actions;
- my $IsALoop = CheckForLoops($head);
+ # if plugin's updated SystemTicket then update arguments
+ $args{'ticket'} = $SystemTicket->Id if $SystemTicket && $SystemTicket->Id;
- my $SquelchReplies = 0;
+ my $Ticket = RT::Ticket->new($CurrentUser);
- #If the message is autogenerated, we need to know, so we can not
- # send mail to the sender
- if ( $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
- $SquelchReplies = 1;
- $ErrorsTo = $RT::OwnerEmail;
- }
+ if ( !$args{'ticket'} && grep /^(comment|correspond)$/, @actions )
+ {
- # }}}
+ my @Cc;
+ my @Requestors = ( $CurrentUser->id );
- # {{{ Drop it if it's disallowed
- if ( $AuthStat == 0 ) {
- MailError(
- To => $ErrorsTo,
- Subject => "Permission Denied",
- Explanation => "You do not have permission to communicate with RT",
- MIMEObj => $Message );
- }
+ if ($RT::ParseNewMessageForTicketCcs) {
+ @Cc = ParseCcAddressesFromHead(
+ Head => $head,
+ CurrentUser => $CurrentUser,
+ QueueObj => $SystemQueueObj
+ );
+ }
- # }}}
- # {{{ Warn someone if it's a loop
+ my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
+ Queue => $SystemQueueObj->Id,
+ Subject => $Subject,
+ Requestor => \@Requestors,
+ Cc => \@Cc,
+ MIMEObj => $Message
+ );
+ if ( $id == 0 ) {
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket creation failed",
+ Explanation => $ErrStr,
+ MIMEObj => $Message
+ );
+ return ( 0, "Ticket creation failed: $ErrStr", $Ticket );
+ }
- # Warn someone if it's a loop, before we drop it on the ground
- if ($IsALoop) {
- $RT::Logger->crit("RT Recieved mail ($MessageId) from itself.");
+ # strip comments&corresponds from the actions we don't need
+ # to record them if we've created the ticket just now
+ @actions = grep !/^(comment|correspond)$/, @actions;
+ $args{'ticket'} = $id;
- #Should we mail it to RTOwner?
- if ($RT::LoopsToRTOwner) {
- MailError( To => $RT::OwnerEmail,
- Subject => "RT Bounce: $Subject",
- Explanation => "RT thinks this message may be a bounce",
- MIMEObj => $Message );
+ } else {
- #Do we actually want to store it?
- return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
+ $Ticket->Load( $args{'ticket'} );
+ unless ( $Ticket->Id ) {
+ my $error = "Could not find a ticket with id " . $args{'ticket'};
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $error,
+ MIMEObj => $Message
+ );
+
+ return ( 0, $error );
}
}
# }}}
-
- # {{{ Squelch replies if necessary
- # Don't let the user stuff the RT-Squelch-Replies-To header.
- if ( $head->get('RT-Squelch-Replies-To') ) {
- $head->add( 'RT-Relocated-Squelch-Replies-To',
- $head->get('RT-Squelch-Replies-To') );
- $head->delete('RT-Squelch-Replies-To');
+ foreach my $action (@actions) {
+
+ # If the action is comment, add a comment.
+ if ( $action =~ /^(?:comment|correspond)$/i ) {
+ my $method = ucfirst lc $action;
+ my ( $status, $msg ) = $Ticket->$method( MIMEObj => $Message );
+ unless ($status) {
+
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Message not recorded: $msg", $Ticket );
+ }
+ } elsif ($RT::UnsafeEmailCommands) {
+ my ( $status, $msg ) = _RunUnsafeAction(
+ Action => $action,
+ ErrorsTo => $ErrorsTo,
+ Message => $Message,
+ Ticket => $Ticket,
+ CurrentUser => $CurrentUser,
+ );
+ return ($status, $msg, $Ticket) unless $status == 1;
+ }
}
+ return ( 1, "Success", $Ticket );
+}
- if ($SquelchReplies) {
- ## TODO: This is a hack. It should be some other way to
- ## indicate that the transaction should be "silent".
+sub _RunUnsafeAction {
+ my %args = (
+ Action => undef,
+ ErrorsTo => undef,
+ Message => undef,
+ Ticket => undef,
+ CurrentUser => undef,
+ @_
+ );
+
+ if ( $args{'Action'} =~ /^take$/i ) {
+ my ( $status, $msg ) = $args{'Ticket'}->SetOwner( $args{'CurrentUser'}->id );
+ unless ($status) {
+ MailError(
+ To => $args{'ErrorsTo'},
+ Subject => "Ticket not taken",
+ Explanation => $msg,
+ MIMEObj => $args{'Message'}
+ );
+ return ( 0, "Ticket not taken" );
+ }
+ } elsif ( $args{'Action'} =~ /^resolve$/i ) {
+ my ( $status, $msg ) = $args{'Ticket'}->SetStatus('resolved');
+ unless ($status) {
- my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
- $head->add( 'RT-Squelch-Replies-To', $Sender );
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $args{'ErrorsTo'},
+ Subject => "Ticket not resolved",
+ Explanation => $msg,
+ MIMEObj => $args{'Message'}
+ );
+ return ( 0, "Ticket not resolved" );
+ }
+ } else {
+ return ( 0, "Not supported unsafe action $args{'Action'}", $args{'Ticket'} );
}
+ return ( 1, "Success" );
+}
- # }}}
+=head2 _NoAuthorizedUserFound
- my $Ticket = RT::Ticket->new($CurrentUser);
+Emails the RT Owner and the requestor when the auth plugins return "No auth user found"
- # {{{ If we don't have a ticket Id, we're creating a new ticket
- if ( !$args{'ticket'} ) {
+=cut
- # {{{ Create a new ticket
+sub _NoAuthorizedUserFound {
+ my %args = (
+ Right => undef,
+ Message => undef,
+ Requestor => undef,
+ Queue => undef,
+ @_
+ );
+
+ # Notify the RT Admin of the failure.
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for this email (@{[$args{Requestor}]}).
- my @Cc;
- my @Requestors = ( $CurrentUser->id );
+You might need to grant 'Everyone' the right '@{[$args{Right}]}' for the
+queue @{[$args{'Queue'}]}.
- if ($RT::ParseNewMessageForTicketCcs) {
- @Cc = ParseCcAddressesFromHead( Head => $head,
- CurrentUser => $CurrentUser,
- QueueObj => $SystemQueueObj );
- }
+EOT
+ MIMEObj => $args{'Message'},
+ LogLevel => 'error'
+ );
+
+ # Also notify the requestor that his request has been dropped.
+ MailError(
+ To => $args{'Requestor'},
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for your email.
- my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
- Queue => $SystemQueueObj->Id,
- Subject => $Subject,
- Requestor => \@Requestors,
- Cc => \@Cc,
- MIMEObj => $Message );
- if ( $id == 0 ) {
- MailError( To => $ErrorsTo,
- Subject => "Ticket creation failed",
- Explanation => $ErrStr,
- MIMEObj => $Message );
- $RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
- return ( 0, "Ticket creation failed", $Ticket );
- }
+EOT
+ MIMEObj => $args{'Message'},
+ LogLevel => 'error'
+ );
+}
- # }}}
- }
+=head2 _HandleMachineGeneratedMail
- # }}}
+Takes named params:
+ Message
+ ErrorsTo
+ Subject
- # If the action is comment, add a comment.
- elsif ( $args{'action'} =~ /^(comment|correspond)$/i ) {
- $Ticket->Load($args{'ticket'});
- unless ( $Ticket->Id ) {
- my $message = "Could not find a ticket with id ".$args{'ticket'};
- MailError( To => $ErrorsTo,
- Subject => "Message not recorded",
- Explanation => $message,
- MIMEObj => $Message );
+Checks the message to see if it's a bounce, if it looks like a loop, if it's autogenerated, etc.
+Returns a triple of ("Should we continue (boolean)", "New value for $ErrorsTo", "Status message");
- return ( 0, $message);
- }
+=cut
- my ( $status, $msg );
- if ( $args{'action'} =~ /^correspond$/ ) {
- ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
- }
- else {
- ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
- }
- unless ($status) {
+sub _HandleMachineGeneratedMail {
+ my %args = ( Message => undef, ErrorsTo => undef, Subject => undef, MessageId => undef, @_ );
+ my $head = $args{'Message'}->head;
+ my $ErrorsTo = $args{'ErrorsTo'};
- #Warn the sender that we couldn't actually submit the comment.
- MailError( To => $ErrorsTo,
- Subject => "Message not recorded",
- Explanation => $msg,
- MIMEObj => $Message );
- return ( 0, "Message not recorded", $Ticket );
+ my $IsBounce = CheckForBounce($head);
+
+ my $IsAutoGenerated = CheckForAutoGenerated($head);
+
+ my $IsSuspiciousSender = CheckForSuspiciousSender($head);
+
+ my $IsALoop = CheckForLoops($head);
+
+ my $SquelchReplies = 0;
+
+ #If the message is autogenerated, we need to know, so we can not
+ # send mail to the sender
+ if ( $IsBounce || $IsSuspiciousSender || $IsAutoGenerated || $IsALoop ) {
+ $SquelchReplies = 1;
+ $ErrorsTo = $RT::OwnerEmail;
+ }
+
+ # Warn someone if it's a loop, before we drop it on the ground
+ if ($IsALoop) {
+ $RT::Logger->crit("RT Recieved mail (".$args{MessageId}.") from itself.");
+
+ #Should we mail it to RTOwner?
+ if ($RT::LoopsToRTOwner) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: ".$args{'Subject'},
+ Explanation => "RT thinks this message may be a bounce",
+ MIMEObj => $args{Message}
+ );
}
+
+ #Do we actually want to store it?
+ return ( 0, $ErrorsTo, "Message Bounced" ) unless ($RT::StoreLoops);
}
- else {
+ # Squelch replies if necessary
+ # Don't let the user stuff the RT-Squelch-Replies-To header.
+ if ( $head->get('RT-Squelch-Replies-To') ) {
+ $head->add(
+ 'RT-Relocated-Squelch-Replies-To',
+ $head->get('RT-Squelch-Replies-To')
+ );
+ $head->delete('RT-Squelch-Replies-To');
+ }
- #Return mail to the sender with an error
- MailError( To => $ErrorsTo,
- Subject => "RT Configuration error",
- Explanation => "'"
- . $args{'action'}
- . "' not a recognized action."
- . " Your RT administrator has misconfigured "
- . "the mail aliases which invoke RT",
- MIMEObj => $Message );
- $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
- return ( 0, "Configuration error: " . $args{'action'} . " not a recognized action", $Ticket );
+ if ($SquelchReplies) {
+ # Squelch replies to the sender, and also leave a clue to
+ # allow us to squelch ALL outbound messages. This way we
+ # can punt the logic of "what to do when we get a bounce"
+ # to the scrip. We might want to notify nobody. Or just
+ # the RT Owner. Or maybe all Privileged watchers.
+ my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
+ $head->add( 'RT-Squelch-Replies-To', $Sender );
+ $head->add( 'RT-DetectedAutoGenerated', 'true' );
}
+ return ( 1, $ErrorsTo, "Handled machine detection" );
+}
+
+=head2 IsCorrectAction
+Returns a list of valid actions we've found for this message
-return ( 1, "Success", $Ticket );
+=cut
+
+sub IsCorrectAction {
+ my $action = shift;
+ my @actions = split /-/, $action;
+ foreach (@actions) {
+ return ( 0, $_ ) unless /^(?:comment|correspond|take|resolve)$/;
+ }
+ return ( 1, @actions );
}
eval "require RT::Interface::Email_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm});
+die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm} );
eval "require RT::Interface::Email_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm});
+die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Interface/Email_Local.pm} );
1;
projects / freeside.git / blobdiff