-# BEGIN LICENSE BLOCK
+# BEGIN BPS TAGGED BLOCK {{{
#
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# COPYRIGHT:
+#
+# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
+# <jesse@bestpractical.com>
#
-# (Except where explictly superceded by other copyright notices)
+# (Except where explicitly superseded by other copyright notices)
+#
+#
+# LICENSE:
#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
#
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
+#
+#
+# CONTRIBUTION SUBMISSION POLICY:
#
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
#
-# END LICENSE BLOCK
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+#
+# END BPS TAGGED BLOCK }}}
package RT::Interface::Email;
use strict;
use Mail::Address;
use MIME::Entity;
use RT::EmailParser;
-
+use File::Temp;
BEGIN {
use Exporter ();
use vars qw ($VERSION @ISA @EXPORT @EXPORT_OK %EXPORT_TAGS);
# set the version for version checking
- $VERSION = do { my @r = (q$Revision: 1.1.1.1 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
+ $VERSION = do { my @r = (q$Revision: 1.1.1.5 $ =~ /\d+/g); sprintf "%d."."%02d" x $#r, @r }; # must be all one line, for MakeMaker
@ISA = qw(Exporter);
# as well as any optionally exported functions
@EXPORT_OK = qw(
&CreateUser
- &GetMessageContent
- &CheckForLoops
- &CheckForSuspiciousSender
- &CheckForAutoGenerated
- &MailError
- &ParseCcAddressesFromHead
- &ParseSenderAddressFromHead
- &ParseErrorsToAddressFromHead
- &ParseAddressFromHeader
+ &GetMessageContent
+ &CheckForLoops
+ &CheckForSuspiciousSender
+ &CheckForAutoGenerated
+ &MailError
+ &ParseCcAddressesFromHead
+ &ParseSenderAddressFromHead
+ &ParseErrorsToAddressFromHead
+ &ParseAddressFromHeader
&Gateway);
}
=head1 NAME
- RT::Interface::CLI - helper functions for creating a commandline RT interface
+ RT::Interface::Email - helper functions for parsing email sent to RT
=head1 SYNOPSIS
my ($From, $junk) = ParseSenderAddressFromHead($head);
- if (($From =~ /^mailer-daemon/i) or
- ($From =~ /^postmaster/i)){
+ if (($From =~ /^mailer-daemon\@/i) or
+ ($From =~ /^postmaster\@/i)){
return (1);
}
if ($Precedence =~ /^(bulk|junk)/i) {
return (1);
}
- else {
- return (0);
+
+ # First Class mailer uses this as a clue.
+ my $FCJunk = $head->get("X-FC-Machinegenerated") || "";
+ if ($FCJunk =~ /^true/i) {
+ return (1);
}
+
+ return (0);
}
# }}}
+# {{{ IsRTAddress
+
+=head2 IsRTAddress ADDRESS
+
+Takes a single parameter, an email address.
+Returns true if that address matches the $RTAddressRegexp.
+Returns false, otherwise.
+
+=cut
+
+sub IsRTAddress {
+ my $address = shift || '';
+
+ # Example: the following rule would tell RT not to Cc
+ # "tickets@noc.example.com"
+ if ( defined($RT::RTAddressRegexp) &&
+ $address =~ /$RT::RTAddressRegexp/ ) {
+ return(1);
+ } else {
+ return (undef);
+ }
+}
+
+# }}}
+
+# {{{ CullRTAddresses
+
+=head2 CullRTAddresses ARRAY
+
+Takes a single argument, an array of email addresses.
+Returns the same array with any IsRTAddress()es weeded out.
+
+=cut
+
+sub CullRTAddresses {
+ return (grep { IsRTAddress($_) } @_);
+}
+
+# }}}
# {{{ sub MailError
sub MailError {
Subject => 'There has been an error',
Explanation => 'Unexplained error',
MIMEObj => undef,
+ Attach => undef,
LogLevel => 'crit',
@_);
Bcc => $args{'Bcc'},
To => $args{'To'},
Subject => $args{'Subject'},
+ Precedence => 'bulk',
'X-RT-Loop-Prevention' => $RT::rtname,
);
$mimeobj->sync_headers();
$entity->add_part($mimeobj);
}
-
+
+ if ($args{'Attach'}) {
+ $entity->attach(Data => $args{'Attach'}, Type => 'message/rfc822');
+
+ }
+
if ($RT::MailCommand eq 'sendmailpipe') {
open (MAIL, "|$RT::SendmailPath $RT::SendmailArguments") || return(0);
print MAIL $entity->as_string;
close(MAIL);
}
else {
- $entity->send($RT::MailCommand, $RT::MailParams);
+ $entity->send($RT::MailCommand, $RT::MailParams);
}
}
my ($Username, $Address, $Name, $ErrorsTo, $entity) = @_;
my $NewUser = RT::User->new($RT::SystemUser);
- # This data is tainted by some Very Broken mailers.
- # (Sometimes they send raw ISO 8859-1 data here. fear that.
- require Encode;
- $Username = Encode::encode(utf8 => $Username, Encode::FB_PERLQQ()) if defined $Username;
- $Name = Encode::encode(utf8 => $Name, Encode::FB_PERLQQ()) if defined $Name;
-
my ($Val, $Message) =
$NewUser->Create(Name => ($Username || $Address),
EmailAddress => $Address,
return $CurrentUser;
}
-# }}}
+# }}}
+
# {{{ ParseCcAddressesFromHead
=head2 ParseCcAddressesFromHead HASHREF
foreach my $AddrObj (@ToObjs, @CcObjs) {
my $Address = $AddrObj->address;
$Address = $args{'CurrentUser'}->UserObj->CanonicalizeEmailAddress($Address);
- next if ($args{'CurrentUser'}->EmailAddress =~ /^$Address$/i);
- next if ($args{'QueueObj'}->CorrespondAddress =~ /^$Address$/i);
- next if ($args{'QueueObj'}->CommentAddress =~ /^$Address$/i);
- next if (RT::EmailParser::IsRTAddress(undef, $Address));
+ next if ($args{'CurrentUser'}->EmailAddress =~ /^\Q$Address\E$/i);
+ next if ($args{'QueueObj'}->CorrespondAddress =~ /^\Q$Address\E$/i);
+ next if ($args{'QueueObj'}->CommentAddress =~ /^\Q$Address\E$/i);
+ next if (RT::EmailParser->IsRTAddress($Address));
push (@Addresses, $Address);
}
sub ParseAddressFromHeader{
my $Addr = shift;
+ # Perl 5.8.0 breaks when doing regex matches on utf8
+ Encode::_utf8_off($Addr) if $] == 5.008;
my @Addresses = Mail::Address->parse($Addr);
my $AddrObj = $Addresses[0];
}
# }}}
+# {{{ sub ParseTicketId
+
+
+sub ParseTicketId {
+ my $Subject = shift;
+ my $id;
+
+ my $test_name = $RT::EmailSubjectTagRegex || qr/\Q$RT::rtname\E/;
+
+ if ( $Subject =~ s/\[$test_name\s+\#(\d+)\s*\]//i ) {
+ my $id = $1;
+ $RT::Logger->debug("Found a ticket ID. It's $id");
+ return ($id);
+ }
+ else {
+ return (undef);
+ }
+}
+
+# }}}
+
+
+=head2 Gateway ARGSREF
-=head2 Gateway
+Takes parameters:
+
+ action
+ queue
+ message
+
This performs all the "guts" of the mail rt-mailgate program, and is
designed to be called from the web interface with a message, user
object, and so on.
+Can also take an optional 'ticket' parameter; this ticket id overrides
+any ticket id found in the subject.
+
+Returns:
+
+ An array of:
+
+ (status code, message, optional ticket object)
+
+ status code is a numeric value.
+
+ for temporary failures, the status code should be -75
+
+ for permanent failures which are handled by RT, the status code
+ should be 0
+
+ for succces, the status code should be 1
+
+
+
=cut
sub Gateway {
- my %args = ( message => undef,
- queue => 1,
- action => 'correspond',
- ticket => undef,
- @_ );
+ my $argsref = shift;
+
+ my %args = %$argsref;
+
+ # Set some reasonable defaults
+ $args{'action'} ||= 'correspond';
+ $args{'queue'} ||= '1';
# Validate the action
- unless ( $args{'action'} =~ /^(comment|correspond|action)$/ ) {
+ my ($status, @actions) = IsCorrectAction( $args{'action'} );
+ unless ( $status ) {
# Can't safely loc this. What object do we loc around?
- return ( 0, "Invalid 'action' parameter", undef );
+ $RT::Logger->crit("Mail gateway called with an invalid action paramenter '".$actions[0]."' for queue '".$args{'queue'}."'");
+
+ return ( -75, "Invalid 'action' parameter", undef );
}
my $parser = RT::EmailParser->new();
- $parser->ParseMIMEEntityFromScalar( $args{'message'} );
+
+ $parser->SmartParseMIMEEntityFromScalar( Message => $args{'message'});
+
+ if (!$parser->Entity()) {
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: Unparseable message",
+ Explanation => "RT couldn't process the message below",
+ Attach => $args{'message'}
+ );
+
+ return(0,"Failed to parse this message. Something is likely badly wrong with the message");
+ }
my $Message = $parser->Entity();
- my $head = $Message->head;
+ my $head = $Message->head;
+
+ my ( $CurrentUser, $AuthStat, $error );
- my ( $CurrentUser, $AuthStat, $status, $error );
+ # Initalize AuthStat so comparisons work correctly
+ $AuthStat = -9999999;
my $ErrorsTo = ParseErrorsToAddressFromHead($head);
- my $MessageId = $head->get('Message-Id')
+ my $MessageId = $head->get('Message-ID')
|| "<no-message-id-" . time . rand(2000) . "\@.$RT::Organization>";
#Pull apart the subject line
my $Subject = $head->get('Subject') || '';
chomp $Subject;
-
- $args{'ticket'} ||= $parser->ParseTicketId($Subject);
+ $args{'ticket'} ||= ParseTicketId($Subject);
my $SystemTicket;
- if ($args{'ticket'} ) {
+ my $Right = 'CreateTicket';
+ if ( $args{'ticket'} ) {
$SystemTicket = RT::Ticket->new($RT::SystemUser);
- $SystemTicket->Load($args{'ticket'});
+ $SystemTicket->Load( $args{'ticket'} );
+ # if there's an existing ticket, this must be a reply
+ $Right = 'ReplyToTicket';
}
#Set up a queue object
my $SystemQueueObj = RT::Queue->new($RT::SystemUser);
$SystemQueueObj->Load( $args{'queue'} );
-
# We can safely have no queue of we have a known-good ticket
unless ( $args{'ticket'} || $SystemQueueObj->id ) {
- MailError(
- To => $RT::OwnerEmail,
- Subject => "RT Bounce: $Subject",
- Explanation => "RT couldn't find the queue: " . $args{'queue'},
- MIMEObj => $Message );
- return ( 0, "RT couldn't find the queue: " . $args{'queue'}, undef );
+ return ( -75, "RT couldn't find the queue: " . $args{'queue'}, undef );
}
# Authentication Level
- # -1 - Get out. this user has been explicitly declined
+ # -1 - Get out. this user has been explicitly declined
# 0 - User may not do anything (Not used at the moment)
# 1 - Normal user
# 2 - User is allowed to specify status updates etc. a la enhanced-mailgate
- push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+ push @RT::MailPlugins, "Auth::MailFrom" unless @RT::MailPlugins;
+
# Since this needs loading, no matter what
- for (@RT::MailPlugins) {
+ foreach (@RT::MailPlugins) {
my $Code;
my $NewAuthStat;
if ( ref($_) eq "CODE" ) {
$Code = $_;
}
else {
- $_ = "RT::Interface::Email::$_" unless /^RT::Interface::Email::/;
+ $_ = "RT::Interface::Email::".$_ unless $_ =~ /^RT::Interface::Email::/;
eval "require $_;";
if ($@) {
- die ("Couldn't load module $_: $@");
+ $RT::Logger->crit("Couldn't load module '$_': $@");
next;
}
no strict 'refs';
if ( !defined( $Code = *{ $_ . "::GetCurrentUser" }{CODE} ) ) {
- die ("No GetCurrentUser code found in $_ module");
+ $RT::Logger->crit("No GetCurrentUser code found in $_ module");
next;
}
}
- ( $CurrentUser, $NewAuthStat ) = $Code->( Message => $Message,
- CurrentUser => $CurrentUser,
- AuthLevel => $AuthStat,
- Action => $args{'action'},
- Ticket => $SystemTicket,
- Queue => $SystemQueueObj );
+ foreach my $action ( @actions ) {
+
+ ( $CurrentUser, $NewAuthStat ) = $Code->(
+ Message => $Message,
+ RawMessageRef => \$args{'message'},
+ CurrentUser => $CurrentUser,
+ AuthLevel => $AuthStat,
+ Action => $action,
+ Ticket => $SystemTicket,
+ Queue => $SystemQueueObj
+ );
+
+
+ # If a module returns a "-1" then we discard the ticket, so.
+ $AuthStat = -1 if $NewAuthStat == -1;
+
+ # You get the highest level of authentication you were assigned.
+ $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
+
+ last if $AuthStat == -1;
+ }
- # You get the highest level of authentication you were assigned.
last if $AuthStat == -1;
- $AuthStat = $NewAuthStat if $NewAuthStat > $AuthStat;
}
# {{{ If authentication fails and no new user was created, get out.
if ( !$CurrentUser or !$CurrentUser->Id or $AuthStat == -1 ) {
# If the plugins refused to create one, they lose.
- MailError(
- Subject => "Could not load a valid user",
- Explanation => <<EOT,
+ unless ( $AuthStat == -1 ) {
+
+ # Notify the RT Admin of the failure.
+ # XXX Should this be configurable?
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
RT could not load a valid user, and RT's configuration does not allow
-for the creation of a new user for your email.
+for the creation of a new user for this email ($ErrorsTo).
-Your RT administrator needs to grant 'Everyone' the right 'CreateTicket'
-for this queue.
+You might need to grant 'Everyone' the right '$Right' for the
+queue @{[$args{'queue'}]}.
EOT
- MIMEObj => $Message,
- LogLevel => 'error' )
- unless $AuthStat == -1;
+ MIMEObj => $Message,
+ LogLevel => 'error'
+ );
+
+ # Also notify the requestor that his request has been dropped.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Could not load a valid user",
+ Explanation => <<EOT,
+RT could not load a valid user, and RT's configuration does not allow
+for the creation of a new user for your email.
+
+EOT
+ MIMEObj => $Message,
+ LogLevel => 'error'
+ );
+ }
return ( 0, "Could not load a valid user", undef );
}
# {{{ Drop it if it's disallowed
if ( $AuthStat == 0 ) {
MailError(
- To => $ErrorsTo,
- Subject => "Permission Denied",
- Explanation => "You do not have permission to communicate with RT",
- MIMEObj => $Message );
+ To => $ErrorsTo,
+ Subject => "Permission Denied",
+ Explanation => "You do not have permission to communicate with RT",
+ MIMEObj => $Message
+ );
}
# }}}
#Should we mail it to RTOwner?
if ($RT::LoopsToRTOwner) {
- MailError( To => $RT::OwnerEmail,
- Subject => "RT Bounce: $Subject",
- Explanation => "RT thinks this message may be a bounce",
- MIMEObj => $Message );
-
- #Do we actually want to store it?
- return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
+ MailError(
+ To => $RT::OwnerEmail,
+ Subject => "RT Bounce: $Subject",
+ Explanation => "RT thinks this message may be a bounce",
+ MIMEObj => $Message
+ );
}
+
+ #Do we actually want to store it?
+ return ( 0, "Message Bounced", undef ) unless ($RT::StoreLoops);
}
# }}}
# {{{ Squelch replies if necessary
# Don't let the user stuff the RT-Squelch-Replies-To header.
if ( $head->get('RT-Squelch-Replies-To') ) {
- $head->add( 'RT-Relocated-Squelch-Replies-To',
- $head->get('RT-Squelch-Replies-To') );
+ $head->add(
+ 'RT-Relocated-Squelch-Replies-To',
+ $head->get('RT-Squelch-Replies-To')
+ );
$head->delete('RT-Squelch-Replies-To');
}
if ($SquelchReplies) {
- ## TODO: This is a hack. It should be some other way to
- ## indicate that the transaction should be "silent".
+ # Squelch replies to the sender, and also leave a clue to
+ # allow us to squelch ALL outbound messages. This way we
+ # can punt the logic of "what to do when we get a bounce"
+ # to the scrip. We might want to notify nobody. Or just
+ # the RT Owner. Or maybe all Privileged watchers.
my ( $Sender, $junk ) = ParseSenderAddressFromHead($head);
$head->add( 'RT-Squelch-Replies-To', $Sender );
+ $head->add( 'RT-DetectedAutoGenerated', 'true' );
}
# }}}
my $Ticket = RT::Ticket->new($CurrentUser);
# {{{ If we don't have a ticket Id, we're creating a new ticket
- if ( !$args{'ticket'} ) {
+ if ( (!$SystemTicket || !$SystemTicket->Id) &&
+ grep /^(comment|correspond)$/, @actions ) {
# {{{ Create a new ticket
my @Requestors = ( $CurrentUser->id );
if ($RT::ParseNewMessageForTicketCcs) {
- @Cc = ParseCcAddressesFromHead( Head => $head,
- CurrentUser => $CurrentUser,
- QueueObj => $SystemQueueObj );
+ @Cc = ParseCcAddressesFromHead(
+ Head => $head,
+ CurrentUser => $CurrentUser,
+ QueueObj => $SystemQueueObj
+ );
}
my ( $id, $Transaction, $ErrStr ) = $Ticket->Create(
- Queue => $SystemQueueObj->Id,
- Subject => $Subject,
- Requestor => \@Requestors,
- Cc => \@Cc,
- MIMEObj => $Message );
+ Queue => $SystemQueueObj->Id,
+ Subject => $Subject,
+ Requestor => \@Requestors,
+ Cc => \@Cc,
+ MIMEObj => $Message
+ );
if ( $id == 0 ) {
- MailError( To => $ErrorsTo,
- Subject => "Ticket creation failed",
- Explanation => $ErrStr,
- MIMEObj => $Message );
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket creation failed",
+ Explanation => $ErrStr,
+ MIMEObj => $Message
+ );
$RT::Logger->error("Create failed: $id / $Transaction / $ErrStr ");
return ( 0, "Ticket creation failed", $Ticket );
}
+ # strip comments&corresponds from the actions we don't need record twice
+ @actions = grep !/^(comment|correspond)$/, @actions;
+ $args{'ticket'} = $id;
# }}}
}
- # }}}
+ $Ticket->Load( $args{'ticket'} );
+ unless ( $Ticket->Id ) {
+ my $message = "Could not find a ticket with id " . $args{'ticket'};
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $message,
+ MIMEObj => $Message
+ );
+
+ return ( 0, $message );
+ }
- # If the action is comment, add a comment.
- elsif ( $args{'action'} =~ /^(comment|correspond)$/i ) {
- $Ticket->Load($args{'ticket'});
- unless ( $Ticket->Id ) {
- my $message = "Could not find a ticket with id ".$args{'ticket'};
- MailError( To => $ErrorsTo,
- Subject => "Message not recorded",
- Explanation => $message,
- MIMEObj => $Message );
-
- return ( 0, $message);
+ # }}}
+ foreach my $action( @actions ) {
+ # If the action is comment, add a comment.
+ if ( $action =~ /^(comment|correspond)$/i ) {
+ my ( $status, $msg );
+ if ( $action =~ /^correspond$/i ) {
+ ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
+ }
+ else {
+ ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
+ }
+ unless ($status) {
+
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Message not recorded",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Message not recorded", $Ticket );
+ }
}
-
- my ( $status, $msg );
- if ( $args{'action'} =~ /^correspond$/ ) {
- ( $status, $msg ) = $Ticket->Correspond( MIMEObj => $Message );
+ elsif ($RT::UnsafeEmailCommands && $action =~ /^take$/i ) {
+ my ( $status, $msg ) = $Ticket->SetOwner( $CurrentUser->id );
+ unless ($status) {
+
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket not taken",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Ticket not taken", $Ticket );
+ }
}
- else {
- ( $status, $msg ) = $Ticket->Comment( MIMEObj => $Message );
+ elsif ( $RT::UnsafeEmailCommands && $action =~ /^resolve$/i ) {
+ my ( $status, $msg ) = $Ticket->SetStatus( 'resolved' );
+ unless ($status) {
+ #Warn the sender that we couldn't actually submit the comment.
+ MailError(
+ To => $ErrorsTo,
+ Subject => "Ticket not resolved",
+ Explanation => $msg,
+ MIMEObj => $Message
+ );
+ return ( 0, "Ticket not resolved", $Ticket );
+ }
}
- unless ($status) {
-
- #Warn the sender that we couldn't actually submit the comment.
- MailError( To => $ErrorsTo,
- Subject => "Message not recorded",
- Explanation => $msg,
- MIMEObj => $Message );
- return ( 0, "Message not recorded", $Ticket );
+
+ else {
+
+ #Return mail to the sender with an error
+ MailError(
+ To => $ErrorsTo,
+ Subject => "RT Configuration error",
+ Explanation => "'"
+ . $args{'action'}
+ . "' not a recognized action."
+ . " Your RT administrator has misconfigured "
+ . "the mail aliases which invoke RT",
+ MIMEObj => $Message
+ );
+ $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
+ return (
+ -75,
+ "Configuration error: "
+ . $args{'action'}
+ . " not a recognized action",
+ $Ticket
+ );
+
}
}
- else {
-
- #Return mail to the sender with an error
- MailError( To => $ErrorsTo,
- Subject => "RT Configuration error",
- Explanation => "'"
- . $args{'action'}
- . "' not a recognized action."
- . " Your RT administrator has misconfigured "
- . "the mail aliases which invoke RT",
- MIMEObj => $Message );
- $RT::Logger->crit( $args{'action'} . " type unknown for $MessageId" );
- return ( 0, "Configuration error: " . $args{'action'} . " not a recognized action", $Ticket );
-
- }
-
+ return ( 1, "Success", $Ticket );
+}
-return ( 1, "Success", $Ticket );
+sub IsCorrectAction
+{
+ my $action = shift;
+ my @actions = split /-/, $action;
+ foreach ( @actions ) {
+ return (0, $_) unless /^(?:comment|correspond|take|resolve)$/;
+ }
+ return (1, @actions);
}
+
eval "require RT::Interface::Email_Vendor";
die $@ if ($@ && $@ !~ qr{^Can't locate RT/Interface/Email_Vendor.pm});
eval "require RT::Interface::Email_Local";
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