# BEGIN BPS TAGGED BLOCK {{{
-#
+#
# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
+#
+# This software is Copyright (c) 1996-2015 Best Practical Solutions, LLC
+# <sales@bestpractical.com>
+#
# (Except where explicitly superseded by other copyright notices)
-#
-#
+#
+#
# LICENSE:
-#
+#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
-#
+#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-#
-#
+#
+#
# CONTRIBUTION SUBMISSION POLICY:
-#
+#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
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# community by submitting them to Best Practical Solutions, LLC.)
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+#
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# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
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# END BPS TAGGED BLOCK }}}
package RT::EmailParser;
use strict;
use warnings;
+
use Email::Address;
use MIME::Entity;
use MIME::Head;
# accommodate this by pausing and retrying.
last
if ( $fh, $temp_file ) =
- eval { File::Temp::tempfile( undef, UNLINK => 0 ) };
+ eval { File::Temp::tempfile( UNLINK => 0 ) };
sleep 1;
}
if ($fh) {
require MIME::Decoder;
my $encoding = $entity->head->mime_encoding;
- my $decoder = new MIME::Decoder $encoding;
+ my $decoder = MIME::Decoder->new($encoding);
unless ( $decoder ) {
$RT::Logger->error("Couldn't find decoder for '$encoding', switching to binary");
$old->is_encoded(0);
require MIME::Body;
# XXX: use InCore for now, but later must switch to files
- my $new = new MIME::Body::InCore;
+ my $new = MIME::Body::InCore->new();
$new->binmode(1);
$new->is_encoded(0);
Takes a hashref object containing QueueObj, Head and CurrentUser objects.
Returns a list of all email addresses in the To and Cc
-headers b<except> the current Queue\'s email addresses, the CurrentUser\'s
+headers b<except> the current Queue's email addresses, the CurrentUser's
email address and anything that the RT->Config->Get('RTAddressRegexp') matches.
=cut
sub ParseCcAddressesFromHead {
-
my $self = shift;
-
my %args = (
QueueObj => undef,
CurrentUser => undef,
my (@Addresses);
- my @ToObjs = Email::Address->parse( $self->Head->get('To') );
- my @CcObjs = Email::Address->parse( $self->Head->get('Cc') );
+ my @ToObjs = Email::Address->parse( Encode::decode( "UTF-8", $self->Head->get('To') ) );
+ my @CcObjs = Email::Address->parse( Encode::decode( "UTF-8", $self->Head->get('Cc') ) );
foreach my $AddrObj ( @ToObjs, @CcObjs ) {
my $Address = $AddrObj->address;
- my $user = RT::User->new($RT::SystemUser);
+ my $user = RT::User->new(RT->SystemUser);
$Address = $user->CanonicalizeEmailAddress($Address);
- next if ( lc $args{'CurrentUser'}->EmailAddress eq lc $Address );
- next if ( lc $args{'QueueObj'}->CorrespondAddress eq lc $Address );
- next if ( lc $args{'QueueObj'}->CommentAddress eq lc $Address );
- next if ( $self->IsRTAddress($Address) );
+ next if lc $args{'CurrentUser'}->EmailAddress eq lc $Address;
+ next if $self->IsRTAddress($Address);
push ( @Addresses, $Address );
}
}
-
-
=head2 IsRTaddress ADDRESS
Takes a single parameter, an email address.
my $self = shift;
my $address = shift;
- # Example: the following rule would tell RT not to Cc
- # "tickets@noc.example.com"
- my $address_re = RT->Config->Get('RTAddressRegexp');
- if ( defined $address_re && $address =~ /$address_re/i ) {
- return 1;
+ return undef unless defined($address) and $address =~ /\S/;
+
+ if ( my $address_re = RT->Config->Get('RTAddressRegexp') ) {
+ return $address =~ /$address_re/i ? 1 : undef;
}
- return undef;
-}
+ # we don't warn here, but do in config check
+ if ( my $correspond_address = RT->Config->Get('CorrespondAddress') ) {
+ return 1 if lc $correspond_address eq lc $address;
+ }
+ if ( my $comment_address = RT->Config->Get('CommentAddress') ) {
+ return 1 if lc $comment_address eq lc $address;
+ }
+
+ my $queue = RT::Queue->new( RT->SystemUser );
+ $queue->LoadByCols( CorrespondAddress => $address );
+ return 1 if $queue->id;
+
+ $queue->LoadByCols( CommentAddress => $address );
+ return 1 if $queue->id;
+ return undef;
+}
=head2 CullRTAddresses ARRAY
sub CullRTAddresses {
my $self = shift;
- my @addresses= (@_);
- my @addrlist;
-
- foreach my $addr( @addresses ) {
- # We use the class instead of the instance
- # because sloppy code calls this method
- # without a $self
- push (@addrlist, $addr) unless RT::EmailParser->IsRTAddress($addr);
- }
- return (@addrlist);
+ my @addresses = (@_);
+
+ return grep { !$self->IsRTAddress($_) } @addresses;
}
$params{'EmailAddress'} = $EmailAddress;
$params{'RealName'} = $RealName;
- # See RT's contributed code for examples.
- # http://www.fsck.com/pub/rt/contrib/
return ($FoundInExternalDatabase, %params);
}
my @addresses;
# if it looks like a username / local only email
if ($address_string !~ /@/ && $address_string =~ /^\w+$/) {
- my $user = RT::User->new( $RT::SystemUser );
+ my $user = RT::User->new( RT->SystemUser );
my ($id, $msg) = $user->Load($address_string);
if ($id) {
push @addresses, Email::Address->new($user->Name,$user->EmailAddress);
@addresses = Email::Address->parse($address_string);
}
+ $self->CleanupAddresses(@addresses);
+
return @addresses;
}
+=head2 CleanupAddresses ARRAY
+
+Massages an array of L<Email::Address> objects to make their email addresses
+more palatable.
+
+Currently this strips off surrounding single quotes around C<< ->address >> and
+B<< modifies the L<Email::Address> objects in-place >>.
+
+Returns the list of objects for convienence in C<map>/C<grep> chains.
+
+=cut
+
+sub CleanupAddresses {
+ my $self = shift;
+
+ for my $addr (@_) {
+ next unless defined $addr;
+ # Outlook sometimes sends addresses surrounded by single quotes;
+ # clean them all up
+ if ((my $email = $addr->address) =~ s/^'(.+)'$/$1/) {
+ $addr->address($email);
+ }
+ }
+ return @_;
+}
+
+=head2 RescueOutlook
+
+Outlook 2007/2010 have a bug when you write an email with the html format.
+it will send a 'multipart/alternative' with both 'text/plain' and 'text/html'
+in it. it's cool to have a 'text/plain' part, but the problem is the part is
+not so right: all the "\n" in your main message will become "\n\n" :/
+
+this method will fix this bug, i.e. replaces "\n\n" to "\n".
+return 1 if it does find the problem in the entity and get it fixed.
+
+=cut
+
+
+sub RescueOutlook {
+ my $self = shift;
+ my $mime = $self->Entity();
+ return unless $mime && $self->LooksLikeMSEmail($mime);
+
+ my $text_part;
+ if ( $mime->head->get('Content-Type') =~ m{multipart/mixed} ) {
+ my $first = $mime->parts(0);
+ if ( $first && $first->head->get('Content-Type') =~ m{multipart/alternative} )
+ {
+ my $inner_first = $first->parts(0);
+ if ( $inner_first && $inner_first->head->get('Content-Type') =~ m{text/plain} )
+ {
+ $text_part = $inner_first;
+ }
+ }
+ }
+ elsif ( $mime->head->get('Content-Type') =~ m{multipart/alternative} ) {
+ my $first = $mime->parts(0);
+ if ( $first && $first->head->get('Content-Type') =~ m{text/plain} ) {
+ $text_part = $first;
+ }
+ }
+
+ # Add base64 since we've seen examples of double newlines with
+ # this type too. Need an example of a multi-part base64 to
+ # handle that permutation if it exists.
+ elsif ( ($mime->head->get('Content-Transfer-Encoding')||'') =~ m{base64} ) {
+ $text_part = $mime; # Assuming single part, already decoded.
+ }
+
+ if ($text_part) {
+
+ # use the unencoded string
+ my $content = $text_part->bodyhandle->as_string;
+ if ( $content =~ s/\n\n/\n/g ) {
+
+ # Outlook puts a space on extra newlines, remove it
+ $content =~ s/\ +$//mg;
+
+ # only write only if we did change the content
+ if ( my $io = $text_part->open("w") ) {
+ $io->print($content);
+ $io->close;
+ $RT::Logger->debug(
+ "Removed extra newlines from MS Outlook message.");
+ return 1;
+ }
+ else {
+ $RT::Logger->error("Can't write to body to fix newlines");
+ }
+ }
+ }
+
+ return;
+}
+
+=head1 LooksLikeMSEmail
+
+Try to determine if the current email may have
+come from MS Outlook or gone through Exchange, and therefore
+may have extra newlines added.
+
+=cut
+
+sub LooksLikeMSEmail {
+ my $self = shift;
+ my $mime = shift;
+
+ my $mailer = $mime->head->get('X-Mailer');
+
+ # 12.0 is outlook 2007, 14.0 is 2010
+ return 1 if ( $mailer && $mailer =~ /Microsoft(?:.*?)Outlook 1[2-4]\./ );
+
+ if ( RT->Config->Get('CheckMoreMSMailHeaders') ) {
+
+ # Check for additional headers that might
+ # indicate this came from Outlook or through Exchange.
+ # A sample we received had the headers X-MS-Has-Attach: and
+ # X-MS-Tnef-Correlator: and both had no value.
+
+ my @tags = $mime->head->tags();
+ return 1 if grep { /^X-MS-/ } @tags;
+ }
+
+ return 0; # Doesn't look like MS email.
+}
sub DESTROY {
my $self = shift;
-eval "require RT::EmailParser_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/EmailParser_Vendor.pm});
-eval "require RT::EmailParser_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/EmailParser_Local.pm});
+RT::Base->_ImportOverlays();
1;
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