ticketing escalation, part 1, RT#8254

[freeside.git] / rt / lib / RT / Action / EscalatePriority.pm

diff --git a/rt/lib/RT/Action/EscalatePriority.pm b/rt/lib/RT/Action/EscalatePriority.pm
index e24e054..3704ee7 100644 (file)
--- a/rt/lib/RT/Action/EscalatePriority.pm
+++ b/rt/lib/RT/Action/EscalatePriority.pm
@@ -1,8 +1,14 @@
-# BEGIN LICENSE BLOCK
+# BEGIN BPS TAGGED BLOCK {{{
 # 
-# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+# COPYRIGHT:
 # 
-# (Except where explictly superceded by other copyright notices)
+# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
+#                                          <jesse@bestpractical.com>
+# 
+# (Except where explicitly superseded by other copyright notices)
+# 
+# 
+# LICENSE:
 # 
 # This work is made available to you under the terms of Version 2 of
 # the GNU General Public License. A copy of that license should have
@@ -14,13 +20,32 @@
 # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
 # General Public License for more details.
 # 
-# Unless otherwise specified, all modifications, corrections or
-# extensions to this work which alter its source code become the
-# property of Best Practical Solutions, LLC when submitted for
-# inclusion in the work.
+# You should have received a copy of the GNU General Public License
+# along with this program; if not, write to the Free Software
+# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+# 02110-1301 or visit their web page on the internet at
+# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+# 
 # 
+# CONTRIBUTION SUBMISSION POLICY:
 # 
-# END LICENSE BLOCK
+# (The following paragraph is not intended to limit the rights granted
+# to you to modify and distribute this software under the terms of
+# the GNU General Public License and is only of importance to you if
+# you choose to contribute your changes and enhancements to the
+# community by submitting them to Best Practical Solutions, LLC.)
+# 
+# By intentionally submitting any modifications, corrections or
+# derivatives to this work, or any other work intended for use with
+# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+# you are the copyright holder for those contributions and you grant
+# Best Practical Solutions,  LLC a nonexclusive, worldwide, irrevocable,
+# royalty-free, perpetual, license to use, copy, create derivative
+# works based on those contributions, and sublicense and distribute
+# those contributions and any derivatives thereof.
+# 
+# END BPS TAGGED BLOCK }}}
+
 =head1 NAME
 
   RT::Action::EscalatePriority
@@ -47,11 +72,9 @@ as the ticket heads toward its due date.
 
 
 package RT::Action::EscalatePriority;
-require RT::Action::Generic;
+use base 'RT::Action';
 
 use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
 
 #Do what we need to do and send it out.
 
@@ -98,7 +121,12 @@ sub Prepare  {
 
     # we've got a due date. now there are other things we should do
     else { 
-       my $diff_in_seconds = $due->Diff(time());    
+        my $arg = $self->Argument || '';
+        my $now = time();
+        if ( $arg =~ /CurrentTime:\s*(\d+)/i ) {
+            $now = $1;
+        } 
+       my $diff_in_seconds = $due->Diff($now);    
        my $diff_in_days = int( $diff_in_seconds / 86400);    
        
        #if we haven't hit the due date yet
@@ -131,7 +159,7 @@ sub Commit {
    my ($val, $msg) = $self->TicketObj->SetPriority($self->{'prio'});
 
    unless ($val) {
-       $RT::Logger->debug($self . " $msg\n"); 
+       $RT::Logger->debug($self . " $msg"); 
    }
 }