# BEGIN BPS TAGGED BLOCK {{{
-#
+#
# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2009 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
+#
+# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+# <sales@bestpractical.com>
+#
# (Except where explicitly superseded by other copyright notices)
-#
-#
+#
+#
# LICENSE:
-#
+#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
-#
+#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
-#
-#
+#
+#
# CONTRIBUTION SUBMISSION POLICY:
-#
+#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
-#
+#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
-#
+#
# END BPS TAGGED BLOCK }}}
package RT::Action::CreateTickets;
# of which the creator of this ticket is a member
my $name = "HR";
- my $groups = RT::Groups->new($RT::SystemUser);
+ my $groups = RT::Groups->new(RT->SystemUser);
$groups->LimitToUserDefinedGroups();
$groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => "$name");
$groups->WithMember($TransactionObj->CreatorObj->Id);
my $groupid = $groups->First->Id;
- my $adminccs = RT::Users->new($RT::SystemUser);
+ my $adminccs = RT::Users->new(RT->SystemUser);
$adminccs->WhoHaveRight(
Right => "AdminGroup",
Object =>$groups->First,
+ Requestor => Email address
+ Cc => Email address
+ AdminCc => Email address
+ + RequestorGroup => Group name
+ + CcGroup => Group name
+ + AdminCcGroup => Group name
TimeWorked =>
TimeEstimated =>
TimeLeft =>
Fields marked with a ! are postponed to be processed after all
tickets in the same actions are created. Except for 'Status', those
field can also take a ticket name within the same action (i.e.
-the identifiers after ==Create-Ticket), instead of raw Ticket ID
+the identifiers after ===Create-Ticket), instead of raw Ticket ID
numbers.
When parsed, field names are converted to lowercase and have -s stripped.
);
-# {{{ Scrip methods (Commit, Prepare)
-# {{{ sub Commit
#Do what we need to do and send it out.
sub Commit {
my $self = shift;
return (1);
}
-# }}}
-# {{{ sub Prepare
sub Prepare {
my $self = shift;
}
+ my $active = 0;
+ if ( $self->TemplateObj->Type eq 'Perl' ) {
+ $active = 1;
+ } else {
+ RT->Logger->info(sprintf(
+ "Template #%d is type %s. You most likely want to use a Perl template instead.",
+ $self->TemplateObj->id, $self->TemplateObj->Type
+ ));
+ }
+
$self->Parse(
Content => $self->TemplateObj->Content,
- _ActiveContent => 1
+ _ActiveContent => $active,
);
return 1;
}
-# }}}
-# }}}
sub CreateByTemplate {
my $self = shift;
local $T::TOP = $T::TOP;
local $T::ID = $T::ID;
$T::Tickets{'TOP'} = $T::TOP = $top if $top;
+ local $T::TransactionObj = $self->TransactionObj;
my $ticketargs;
my ( @links, @postponed );
$self->_ParseMultilineTemplate(%args);
} elsif ( $args{'Content'} =~ /(?:\t|,)/i ) {
$self->_ParseXSVTemplate(%args);
-
+ } else {
+ RT->Logger->error("Invalid Template Content (Couldn't find ===, and is not a csv/tsv template) - unable to parse: $args{Content}");
}
}
my %args = (@_);
my $template_id;
+ require Encode;
+ require utf8;
my ( $queue, $requestor );
$RT::Logger->debug("Line: ===");
foreach my $line ( split( /\n/, $args{'Content'} ) ) {
$line =~ s/\r$//;
- $RT::Logger->debug("Line: $line");
+ $RT::Logger->debug( "Line: " . utf8::is_utf8($line)
+ ? Encode::encode_utf8($line)
+ : $line );
if ( $line =~ /^===/ ) {
if ( $template_id && !$queue && $args{'Queue'} ) {
$self->{'templates'}->{$template_id}
$args{$tag} =~ s/^\s+//g;
$args{$tag} =~ s/\s+$//g;
}
- if (($tag =~ /^(requestor|cc|admincc)$/i or grep {lc $_ eq $tag} keys %LINKTYPEMAP) and $args{$tag} =~ /,/) {
+ if (
+ ($tag =~ /^(requestor|cc|admincc)(group)?$/i
+ or grep {lc $_ eq $tag} keys %LINKTYPEMAP)
+ and $args{$tag} =~ /,/
+ ) {
$args{$tag} = [ split /,\s*/, $args{$tag} ];
}
}
}
}
- foreach my $date qw(due starts started resolved) {
+ foreach my $date (qw(due starts started resolved)) {
my $dateobj = RT::Date->new( $self->CurrentUser );
next unless $args{$date};
if ( $args{$date} =~ /^\d+$/ ) {
$args{$date} = $dateobj->ISO;
}
+ foreach my $role (qw(requestor cc admincc)) {
+ next unless my $value = $args{ $role . 'group' };
+
+ my $group = RT::Group->new( $self->CurrentUser );
+ $group->LoadUserDefinedGroup( $value );
+ unless ( $group->id ) {
+ $RT::Logger->error("Couldn't load group '$value'");
+ next;
+ }
+
+ $args{ $role } = $args{ $role } ? [$args{ $role }] : []
+ unless ref $args{ $role };
+ push @{ $args{ $role } }, $group->PrincipalObj->id;
+ }
+
$args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses
if $self->TicketObj;
FinalPriority => $args{'finalpriority'} || 0,
SquelchMailTo => $args{'squelchmailto'},
Type => $args{'type'},
+ $self->Rules
);
if ( $args{content} ) {
my $orig_tag = $original_tags{$tag} or next;
if ( $orig_tag =~ /^customfield-?(\d+)$/i ) {
$ticketargs{ "CustomField-" . $1 } = $args{$tag};
- } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.*)$/i ) {
+ } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.+)$/i ) {
my $cf = RT::CustomField->new( $self->CurrentUser );
$cf->LoadByName( Name => $1, Queue => $ticketargs{Queue} );
+ $cf->LoadByName( Name => $1, Queue => 0 ) unless $cf->id;
+ next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
} elsif ($orig_tag) {
my $cf = RT::CustomField->new( $self->CurrentUser );
$cf->LoadByName( Name => $orig_tag, Queue => $ticketargs{Queue} );
- next unless ($cf->id) ;
+ $cf->LoadByName( Name => $orig_tag, Queue => 0 ) unless $cf->id;
+ next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
}
my @results;
- foreach my $type qw(Requestor Cc AdminCc) {
+ foreach my $type (qw(Requestor Cc AdminCc)) {
my $method = $type . 'Addresses';
my $oldaddr = $ticket->$method;
my $cf = $1;
my $CustomFieldObj = RT::CustomField->new($self->CurrentUser);
+ $CustomFieldObj->SetContextObject( $ticket );
$CustomFieldObj->LoadById($cf);
my @values;
}
-eval "require RT::Action::CreateTickets_Vendor";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Vendor.pm} );
-eval "require RT::Action::CreateTickets_Local";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Local.pm} );
+sub Options {
+ my $self = shift;
+ my $queues = RT::Queues->new($self->CurrentUser);
+ $queues->UnLimit;
+ my @names;
+ while (my $queue = $queues->Next) {
+ push @names, $queue->Id, $queue->Name;
+ }
+ return (
+ {
+ 'name' => 'Queue',
+ 'label' => 'In queue',
+ 'type' => 'select',
+ 'options' => \@names
+ }
+ )
+}
+
+RT::Base->_ImportOverlays();
1;
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