#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
# <jesse@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
-# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
-# 02110-1301 or visit their web page on the internet at
-# http://www.gnu.org/copyleft/gpl.html.
+# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
#
#
# CONTRIBUTION SUBMISSION POLICY:
Started =>
Resolved =>
Owner => Username or id of an RT user who can and should own
- this ticket; forces the owner if necessary
+ this ticket
+ Requestor => Email address
+ Cc => Email address
+ AdminCc => Email address
within a template after a Content: header is treated
as content until we hit a line containing only
ENDOFCONTENT
- ContentType => the content-type of the Content field. Defaults to
- 'text/plain'
- UpdateType => 'correspond' or 'comment'; used in conjunction with
- 'content' if this is an update. Defaults to
- 'correspond'
-
+ ContentType => the content-type of the Content field
CustomField-<id#> => custom field value
- CF-name => custom field value
- CustomField-name => custom field value
Fields marked with an * are required.
}
- $self->Parse(
- Content => $self->TemplateObj->Content,
- _ActiveContent => 1
- );
+ $self->Parse( Content => $self->TemplateObj->Content, _ActiveContent => 1);
return 1;
}
use bytes;
local %T::Tickets = %T::Tickets;
- local $T::TOP = $T::TOP;
- local $T::ID = $T::ID;
+ local $T::TOP = $T::TOP;
+ local $T::ID = $T::ID;
$T::Tickets{'TOP'} = $T::TOP = $top if $top;
my $ticketargs;
my ( @links, @postponed );
foreach my $template_id ( @{ $self->{'create_tickets'} } ) {
$RT::Logger->debug("Workflow: processing $template_id of $T::TOP")
- if $T::TOP;
+ if $T::TOP;
$T::ID = $template_id;
@T::AllID = @{ $self->{'create_tickets'} };
- ( $T::Tickets{$template_id}, $ticketargs )
- = $self->ParseLines( $template_id, \@links, \@postponed );
+ ( $T::Tickets{$template_id}, $ticketargs ) =
+ $self->ParseLines( $template_id, \@links, \@postponed );
# Now we have a %args to work with.
# Make sure we have at least the minimum set of
# reasonable data and do our thang
- my ( $id, $transid, $msg )
- = $T::Tickets{$template_id}->Create(%$ticketargs);
+ my ( $id, $transid, $msg ) =
+ $T::Tickets{$template_id}->Create(%$ticketargs);
foreach my $res ( split( '\n', $msg ) ) {
push @results,
- $T::Tickets{$template_id}
- ->loc( "Ticket [_1]", $T::Tickets{$template_id}->Id ) . ': '
- . $res;
+ $T::Tickets{$template_id}
+ ->loc( "Ticket [_1]", $T::Tickets{$template_id}->Id ) . ': '
+ . $res;
}
if ( !$id ) {
if ( $self->TicketObj ) {
- $msg = "Couldn't create related ticket $template_id for "
- . $self->TicketObj->Id . " "
- . $msg;
- } else {
+ $msg =
+ "Couldn't create related ticket $template_id for "
+ . $self->TicketObj->Id . " "
+ . $msg;
+ }
+ else {
$msg = "Couldn't create ticket $template_id " . $msg;
}
$RT::Logger->debug("Assigned $template_id with $id");
$T::Tickets{$template_id}->SetOriginObj( $self->TicketObj )
- if $self->TicketObj
- && $T::Tickets{$template_id}->can('SetOriginObj');
+ if $self->TicketObj
+ && $T::Tickets{$template_id}->can('SetOriginObj');
}
my @results;
local %T::Tickets = %T::Tickets;
- local $T::ID = $T::ID;
+ local $T::ID = $T::ID;
my $ticketargs;
my ( @links, @postponed );
$T::ID = $template_id;
@T::AllID = @{ $self->{'update_tickets'} };
- ( $T::Tickets{$template_id}, $ticketargs )
- = $self->ParseLines( $template_id, \@links, \@postponed );
+ ( $T::Tickets{$template_id}, $ticketargs ) =
+ $self->ParseLines( $template_id, \@links, \@postponed );
# Now we have a %args to work with.
# Make sure we have at least the minimum set of
# reasonable data and do our thang
my @attribs = qw(
- Subject
- FinalPriority
- Priority
- TimeEstimated
- TimeWorked
- TimeLeft
- Status
- Queue
- Due
- Starts
- Started
- Resolved
+ Subject
+ FinalPriority
+ Priority
+ TimeEstimated
+ TimeWorked
+ TimeLeft
+ Status
+ Queue
+ Due
+ Starts
+ Started
+ Resolved
);
my $id = $template_id;
$id =~ s/update-(\d+).*/$1/;
- my ($loaded, $msg) = $T::Tickets{$template_id}->LoadById($id);
+ $T::Tickets{$template_id}->Load($id);
+
+ my $msg;
+ if ( !$T::Tickets{$template_id}->Id ) {
+ $msg = "Couldn't update ticket $template_id " . $msg;
- unless ( $loaded ) {
- $RT::Logger->error("Couldn't update ticket $template_id: " . $msg);
- push @results, $self->loc( "Couldn't load ticket '[_1]'", $id );
+ $RT::Logger->error($msg);
next;
}
my $base_id = "base-$1";
my $base = $self->{'templates'}->{$base_id};
if ($base) {
- $base =~ s/\r//g;
- $base =~ s/\n+$//;
- $current =~ s/\n+$//;
-
- # If we have no base template, set what we can.
- if ( $base ne $current ) {
- push @results,
- "Could not update ticket "
- . $T::Tickets{$template_id}->Id
- . ": Ticket has changed";
- next;
- }
+ $base =~ s/\r//g;
+ $base =~ s/\n+$//;
+ $current =~ s/\n+$//;
+
+ # If we have no base template, set what we can.
+ if ($base ne $current) {
+ push @results,
+ "Could not update ticket "
+ . $T::Tickets{$template_id}->Id
+ . ": Ticket has changed";
+ next;
+ }
}
push @results, $T::Tickets{$template_id}->Update(
AttributesRef => \@attribs,
ARGSRef => $ticketargs
);
- if ( $ticketargs->{'Owner'} ) {
- ($id, $msg) = $T::Tickets{$template_id}->SetOwner($ticketargs->{'Owner'}, "Force");
- push @results, $msg unless $msg eq $self->loc("That user already owns that ticket");
- }
-
push @results,
- $self->UpdateWatchers( $T::Tickets{$template_id}, $ticketargs );
+ $self->UpdateWatchers( $T::Tickets{$template_id}, $ticketargs );
- push @results,
- $self->UpdateCustomFields( $T::Tickets{$template_id}, $ticketargs );
-
- next unless $ticketargs->{'MIMEObj'};
- if ( $ticketargs->{'UpdateType'} =~ /^(private|comment)$/i ) {
- my ( $Transaction, $Description, $Object )
- = $T::Tickets{$template_id}->Comment(
+ next unless exists $ticketargs->{'UpdateType'};
+ if ( $ticketargs->{'UpdateType'} =~ /^(private|public)$/ ) {
+ my ( $Transaction, $Description, $Object ) =
+ $T::Tickets{$template_id}->Comment(
+ CcMessageTo => $ticketargs->{'Cc'},
BccMessageTo => $ticketargs->{'Bcc'},
MIMEObj => $ticketargs->{'MIMEObj'},
TimeTaken => $ticketargs->{'TimeWorked'}
- );
+ );
push( @results,
$T::Tickets{$template_id}
- ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id )
- . ': '
- . $Description );
- } elsif ( $ticketargs->{'UpdateType'} =~ /^(public|response|correspond)$/i ) {
- my ( $Transaction, $Description, $Object )
- = $T::Tickets{$template_id}->Correspond(
+ ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id ) . ': '
+ . $Description );
+ }
+ elsif ( $ticketargs->{'UpdateType'} eq 'response' ) {
+ my ( $Transaction, $Description, $Object ) =
+ $T::Tickets{$template_id}->Correspond(
+ CcMessageTo => $ticketargs->{'Cc'},
BccMessageTo => $ticketargs->{'Bcc'},
MIMEObj => $ticketargs->{'MIMEObj'},
TimeTaken => $ticketargs->{'TimeWorked'}
- );
+ );
push( @results,
$T::Tickets{$template_id}
- ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id )
- . ': '
- . $Description );
- } else {
- push(
- @results,
- $T::Tickets{$template_id}->loc(
- "Update type was neither correspondence nor comment.")
- . " "
- . $T::Tickets{$template_id}->loc("Update not recorded.")
- );
+ ->loc( "Ticket [_1]", $T::Tickets{$template_id}->id ) . ': '
+ . $Description );
+ }
+ else {
+ push( @results,
+ $T::Tickets{$template_id}
+ ->loc("Update type was neither correspondence nor comment.")
+ . " "
+ . $T::Tickets{$template_id}->loc("Update not recorded.") );
}
}
=cut
sub Parse {
- my $self = shift;
- my %args = (
- Content => undef,
- Queue => undef,
- Requestor => undef,
- _ActiveContent => undef,
- @_
- );
-
- if ( $args{'_ActiveContent'} ) {
- $self->{'UsePerlTextTemplate'} = 1;
+ my $self = shift;
+ my %args = ( Content => undef,
+ Queue => undef,
+ Requestor => undef,
+ _ActiveContent => undef,
+ @_);
+
+ if ($args{'_ActiveContent'}) {
+ $self->{'UsePerlTextTemplate'} =1;
} else {
$self->{'UsePerlTextTemplate'} = 0;
}
- if ( substr( $args{'Content'}, 0, 3 ) eq '===' ) {
- $self->_ParseMultilineTemplate(%args);
- } elsif ( $args{'Content'} =~ /(?:\t|,)/i ) {
- $self->_ParseXSVTemplate(%args);
-
- }
-}
-
-=head2 _ParseMultilineTemplate
-
-Parses mulitline templates. Things like:
-
- ===Create-Ticket ...
-
-Takes the same arguments as Parse
-
-=cut
-
-sub _ParseMultilineTemplate {
- my $self = shift;
- my %args = (@_);
-
+ my @template_order;
my $template_id;
my ( $queue, $requestor );
+ if ( substr( $args{'Content'}, 0, 3 ) eq '===' ) {
$RT::Logger->debug("Line: ===");
foreach my $line ( split( /\n/, $args{'Content'} ) ) {
$line =~ s/\r$//;
$RT::Logger->debug("Line: $line");
if ( $line =~ /^===/ ) {
if ( $template_id && !$queue && $args{'Queue'} ) {
- $self->{'templates'}->{$template_id}
- .= "Queue: $args{'Queue'}\n";
+ $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
}
if ( $template_id && !$requestor && $args{'Requestor'} ) {
- $self->{'templates'}->{$template_id}
- .= "Requestor: $args{'Requestor'}\n";
+ $self->{'templates'}->{$template_id} .=
+ "Requestor: $args{'Requestor'}\n";
}
$queue = 0;
$requestor = 0;
$template_id = "create-$1";
$RT::Logger->debug("**** Create ticket: $template_id");
push @{ $self->{'create_tickets'} }, $template_id;
- } elsif ( $line =~ /^===Update-Ticket: (.*)$/ ) {
+ }
+ elsif ( $line =~ /^===Update-Ticket: (.*)$/ ) {
$template_id = "update-$1";
$RT::Logger->debug("**** Update ticket: $template_id");
push @{ $self->{'update_tickets'} }, $template_id;
- } elsif ( $line =~ /^===Base-Ticket: (.*)$/ ) {
+ }
+ elsif ( $line =~ /^===Base-Ticket: (.*)$/ ) {
$template_id = "base-$1";
$RT::Logger->debug("**** Base ticket: $template_id");
push @{ $self->{'base_tickets'} }, $template_id;
- } elsif ( $line =~ /^===#.*$/ ) { # a comment
+ }
+ elsif ( $line =~ /^===#.*$/ ) { # a comment
next;
- } else {
+ }
+ else {
if ( $line =~ /^Queue:(.*)/i ) {
$queue = 1;
my $value = $1;
$value =~ s/^\s//;
$value =~ s/\s$//;
- if ( !$value && $args{'Queue'} ) {
+ if ( !$value && $args{'Queue'}) {
$value = $args{'Queue'};
$line = "Queue: $value";
}
}
- if ( $line =~ /^Requestors?:(.*)/i ) {
+ if ( $line =~ /^Requestor:(.*)/i ) {
$requestor = 1;
my $value = $1;
$value =~ s/^\s//;
$value =~ s/\s$//;
- if ( !$value && $args{'Requestor'} ) {
+ if ( !$value && $args{'Requestor'}) {
$value = $args{'Requestor'};
$line = "Requestor: $value";
}
$self->{'templates'}->{$template_id} .= $line . "\n";
}
}
- if ( $template_id && !$queue && $args{'Queue'} ) {
- $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
+ if ( $template_id && !$queue && $args{'Queue'} ) {
+ $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
+ }
+ }
+ elsif ( substr( $args{'Content'}, 0, 2 ) =~ /^id$/i ) {
+ $RT::Logger->debug("Line: id");
+ use Regexp::Common qw(delimited);
+ my $first = substr( $args{'Content'}, 0, index( $args{'Content'}, "\n" ) );
+ $first =~ s/\r$//;
+
+ my $delimiter;
+ if ( $first =~ /\t/ ) {
+ $delimiter = "\t";
+ }
+ else {
+ $delimiter = ',';
+ }
+ my @fields = split( /$delimiter/, $first );
+
+
+ my $delimiter_re = qr[$delimiter];
+
+ my $delimited = qr[[^$delimiter]+];
+ my $empty = qr[^[$delimiter](?=[$delimiter])];
+ my $justquoted = qr[$RE{quoted}];
+
+ $args{'Content'} = substr( $args{'Content'}, index( $args{'Content'}, "\n" ) + 1 );
+ $RT::Logger->debug("First: $first");
+
+ my $queue;
+ foreach my $line ( split( /\n/, $args{'Content'} ) ) {
+ next unless $line;
+ $RT::Logger->debug("Line: $line");
+
+ # first item is $template_id
+ my $i = 0;
+ my $template_id;
+ while ($line && $line =~ s/^($justquoted|.*?)(?:$delimiter_re|$)//ix) {
+ if ( $i == 0 ) {
+ $queue = 0;
+ $requestor = 0;
+ my $tid = $1;
+ $tid =~ s/^\s//;
+ $tid =~ s/\s$//;
+ next unless $tid;
+
+
+ if ($tid =~ /^\d+$/) {
+ $template_id = 'update-' . $tid;
+ push @{ $self->{'update_tickets'} }, $template_id;
+
+ } elsif ($tid =~ /^#base-(\d+)$/) {
+
+ $template_id = 'base-' . $1;
+ push @{ $self->{'base_tickets'} }, $template_id;
+
+ } else {
+ $template_id = 'create-' . $tid;
+ push @{ $self->{'create_tickets'} }, $template_id;
+ }
+ $RT::Logger->debug("template_id: $tid");
+ }
+ else {
+ my $value = $1;
+ $value = '' if ( $value =~ /^$delimiter$/ );
+ if ($value =~ /^$RE{delimited}{-delim=>qq{\'\"}}$/) {
+ substr($value,0,1) = "";
+ substr($value,-1,1) = "";
+ }
+ my $field = $fields[$i];
+ next unless $field;
+ $field =~ s/^\s//;
+ $field =~ s/\s$//;
+ if ( $field =~ /Body/i
+ || $field =~ /Data/i
+ || $field =~ /Message/i )
+ {
+ $field = 'Content';
+ }
+ if ( $field =~ /Summary/i ) {
+ $field = 'Subject';
+ }
+ if ( $field =~ /Queue/i ) {
+ $queue = 1;
+ if ( !$value && $args{'Queue'} ) {
+ $value = $args{'Queue'};
+ }
+ }
+ if ( $field =~ /Requestor/i ) {
+ $requestor = 1;
+ if ( !$value && $args{'Requestor'} ) {
+ $value = $args{'Requestor'};
+ }
+ }
+ $self->{'templates'}->{$template_id} .= $field . ": ";
+ $self->{'templates'}->{$template_id} .= $value || "";
+ $self->{'templates'}->{$template_id} .= "\n";
+ $self->{'templates'}->{$template_id} .= "ENDOFCONTENT\n"
+ if $field =~ /content/i;
+ }
+ $i++;
+ }
+ if ( !$queue && $args{'Queue'} ) {
+ $self->{'templates'}->{$template_id} .= "Queue: $args{'Queue'}\n";
+ }
+ if ( !$requestor && $args{'Requestor'} ) {
+ $self->{'templates'}->{$template_id} .=
+ "Requestor: $args{'Requestor'}\n";
+ }
}
}
+}
sub ParseLines {
my $self = shift;
my $links = shift;
my $postponed = shift;
+
my $content = $self->{'templates'}->{$template_id};
if ( $self->{'UsePerlTextTemplate'} ) {
next;
}
}
-
- my $TicketObj ||= RT::Ticket->new( $self->CurrentUser );
+
+ my $TicketObj ||= RT::Ticket->new($self->CurrentUser);
my %args;
- my %original_tags;
my @lines = ( split( /\n/, $content ) );
while ( defined( my $line = shift @lines ) ) {
if ( $line =~ /^(.*?):(?:\s+)(.*?)(?:\s*)$/ ) {
my $value = $2;
- my $original_tag = $1;
- my $tag = lc($original_tag);
+ my $tag = lc($1);
$tag =~ s/-//g;
- $tag =~ s/^(requestor|cc|admincc)s?$/$1/i;
-
- $original_tags{$tag} = $original_tag;
if ( ref( $args{$tag} ) )
{ #If it's an array, we want to push the value
push @{ $args{$tag} }, $value;
- } elsif ( defined( $args{$tag} ) )
+ }
+ elsif ( defined( $args{$tag} ) )
{ #if we're about to get a second value, make it an array
$args{$tag} = [ $args{$tag}, $value ];
- } else { #if there's nothing there, just set the value
+ }
+ else { #if there's nothing there, just set the value
$args{$tag} = $value;
}
- if ( $tag =~ /^content$/i ) { #just build up the content
+ if ( $tag eq 'content' ) { #just build up the content
# convert it to an array
$args{$tag} = defined($value) ? [ $value . "\n" ] : [];
while ( defined( my $l = shift @lines ) ) {
last if ( $l =~ /^ENDOFCONTENT\s*$/ );
push @{ $args{'content'} }, $l . "\n";
}
- } else {
+ }
+ else {
+
# if it's not content, strip leading and trailing spaces
if ( $args{$tag} ) {
$args{$tag} =~ s/^\s+//g;
$args{$tag} =~ s/\s+$//g;
}
- if (($tag =~ /^(requestor|cc|admincc)$/i or grep {lc $_ eq $tag} keys %LINKTYPEMAP) and $args{$tag} =~ /,/) {
- $args{$tag} = [ split /,\s*/, $args{$tag} ];
- }
}
}
}
foreach my $date qw(due starts started resolved) {
- my $dateobj = RT::Date->new( $self->CurrentUser );
+ my $dateobj = RT::Date->new($self->CurrentUser);
next unless $args{$date};
if ( $args{$date} =~ /^\d+$/ ) {
$dateobj->Set( Format => 'unix', Value => $args{$date} );
- } else {
- eval {
- $dateobj->Set( Format => 'iso', Value => $args{$date} );
- };
- if ($@ or $dateobj->Unix <= 0) {
- $dateobj->Set( Format => 'unknown', Value => $args{$date} );
- }
+ }
+ else {
+ $dateobj->Set( Format => 'unknown', Value => $args{$date} );
}
$args{$date} = $dateobj->ISO;
}
$args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses
- if $self->TicketObj;
+ if $self->TicketObj;
$args{'type'} ||= 'ticket';
my %ticketargs = (
Queue => $args{'queue'},
Subject => $args{'subject'},
- Status => $args{'status'} || 'new',
+ Status => 'new',
Due => $args{'due'},
Starts => $args{'starts'},
Started => $args{'started'},
Type => $args{'type'},
);
- if ( $args{content} ) {
+ if ($args{content}) {
my $mimeobj = MIME::Entity->new();
$mimeobj->build(
- Type => $args{'contenttype'} || 'text/plain',
+ Type => $args{'contenttype'},
Data => $args{'content'}
);
$ticketargs{MIMEObj} = $mimeobj;
- $ticketargs{UpdateType} = $args{'updatetype'} || 'correspond';
+ $ticketargs{UpdateType} = $args{'updatetype'} if $args{'updatetype'};
}
- foreach my $tag ( keys(%args) ) {
- # if the tag was added later, skip it
- my $orig_tag = $original_tags{$tag} or next;
- if ( $orig_tag =~ /^customfield-?(\d+)$/i ) {
- $ticketargs{ "CustomField-" . $1 } = $args{$tag};
- } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.*)$/i ) {
- my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->LoadByName( Name => $1, Queue => $ticketargs{Queue} );
- $ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
- } elsif ($orig_tag) {
- my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->LoadByName( Name => $orig_tag, Queue => $ticketargs{Queue} );
- next unless ($cf->id) ;
- $ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
-
- }
+ foreach my $key ( keys(%args) ) {
+ $key =~ /^customfield(\d+)$/ or next;
+ $ticketargs{ "CustomField-" . $1 } = $args{$key};
}
$self->GetDeferred( \%args, $template_id, $links, $postponed );
return $TicketObj, \%ticketargs;
}
-
-=head2 _ParseXSVTemplate
-
-Parses a tab or comma delimited template. Should only ever be called by Parse
-
-=cut
-
-sub _ParseXSVTemplate {
- my $self = shift;
- my %args = (@_);
-
- use Regexp::Common qw(delimited);
- my($first, $content) = split(/\r?\n/, $args{'Content'}, 2);
-
- my $delimiter;
- if ( $first =~ /\t/ ) {
- $delimiter = "\t";
- } else {
- $delimiter = ',';
- }
- my @fields = split( /$delimiter/, $first );
-
- my $delimiter_re = qr[$delimiter];
- my $justquoted = qr[$RE{quoted}];
-
- # Used to generate automatic template ids
- my $autoid = 1;
-
- LINE:
- while ($content) {
- $content =~ s/^(\s*\r?\n)+//;
-
- # Keep track of Queue and Requestor, so we can provide defaults
- my $queue;
- my $requestor;
-
- # The template for this line
- my $template;
-
- # What column we're on
- my $i = 0;
-
- # If the last iteration was the end of the line
- my $EOL = 0;
-
- # The template id
- my $template_id;
-
- COLUMN:
- while (not $EOL and length $content and $content =~ s/^($justquoted|.*?)($delimiter_re|$)//smix) {
- $EOL = not $2;
-
- # Strip off quotes, if they exist
- my $value = $1;
- if ( $value =~ /^$RE{delimited}{-delim=>qq{\'\"}}$/ ) {
- substr( $value, 0, 1 ) = "";
- substr( $value, -1, 1 ) = "";
- }
-
- # What column is this?
- my $field = $fields[$i++];
- next COLUMN unless $field =~ /\S/;
- $field =~ s/^\s//;
- $field =~ s/\s$//;
-
- if ( $field =~ /^id$/i ) {
- # Special case if this is the ID column
- if ( $value =~ /^\d+$/ ) {
- $template_id = 'update-' . $value;
- push @{ $self->{'update_tickets'} }, $template_id;
- } elsif ( $value =~ /^#base-(\d+)$/ ) {
- $template_id = 'base-' . $1;
- push @{ $self->{'base_tickets'} }, $template_id;
- } elsif ( $value =~ /\S/ ) {
- $template_id = 'create-' . $value;
- push @{ $self->{'create_tickets'} }, $template_id;
- }
- } else {
- # Some translations
- if ( $field =~ /^Body$/i
- || $field =~ /^Data$/i
- || $field =~ /^Message$/i )
- {
- $field = 'Content';
- } elsif ( $field =~ /^Summary$/i ) {
- $field = 'Subject';
- } elsif ( $field =~ /^Queue$/i ) {
- # Note that we found a queue
- $queue = 1;
- $value ||= $args{'Queue'};
- } elsif ( $field =~ /^Requestors?$/i ) {
- $field = 'Requestor'; # Remove plural
- # Note that we found a requestor
- $requestor = 1;
- $value ||= $args{'Requestor'};
- }
-
- # Tack onto the end of the template
- $template .= $field . ": ";
- $template .= (defined $value ? $value : "");
- $template .= "\n";
- $template .= "ENDOFCONTENT\n"
- if $field =~ /^Content$/i;
- }
- }
-
- # Ignore blank lines
- next unless $template;
-
- # If we didn't find a queue of requestor, tack on the defaults
- if ( !$queue && $args{'Queue'} ) {
- $template .= "Queue: $args{'Queue'}\n";
- }
- if ( !$requestor && $args{'Requestor'} ) {
- $template .= "Requestor: $args{'Requestor'}\n";
- }
-
- # If we never found an ID, come up with one
- unless ($template_id) {
- $autoid++ while exists $self->{'templates'}->{"create-auto-$autoid"};
- $template_id = "create-auto-$autoid";
- # Also, it's a ticket to create
- push @{ $self->{'create_tickets'} }, $template_id;
- }
-
- # Save the template we generated
- $self->{'templates'}->{$template_id} = $template;
-
- }
-}
-
sub GetDeferred {
my $self = shift;
my $args = shift;
# Deferred processing
push @$links,
- (
+ (
$id,
- { DependsOn => $args->{'dependson'},
+ {
+ DependsOn => $args->{'dependson'},
DependedOnBy => $args->{'dependedonby'},
RefersTo => $args->{'refersto'},
ReferredToBy => $args->{'referredtoby'},
Children => $args->{'children'},
Parents => $args->{'parents'},
}
- );
+ );
push @$postponed, (
$string .= "Queue: " . $t->QueueObj->Name . "\n";
$string .= "Subject: " . $t->Subject . "\n";
$string .= "Status: " . $t->Status . "\n";
- $string .= "UpdateType: correspond\n";
+ $string .= "UpdateType: response\n";
$string .= "Content: \n";
$string .= "ENDOFCONTENT\n";
$string .= "Due: " . $t->DueObj->AsString . "\n";
foreach my $type qw(Requestor Cc AdminCc) {
my $method = $type . 'Addresses';
my $oldaddr = $ticket->$method;
-
+
+
# Skip unless we have a defined field
next unless defined $args->{$type};
my $newaddr = $args->{$type};
- my @old = split( /,\s*/, $oldaddr );
- my @new;
- for (ref $newaddr ? @{$newaddr} : split( /,\s*/, $newaddr )) {
- # Sometimes these are email addresses, sometimes they're
- # users. Try to guess which is which, as we want to deal
- # with email addresses if at all possible.
- if (/^\S+@\S+$/) {
- push @new, $_;
- } else {
- # It doesn't look like an email address. Try to load it.
- my $user = RT::User->new($self->CurrentUser);
- $user->Load($_);
- if ($user->Id) {
- push @new, $user->EmailAddress;
- } else {
- push @new, $_;
- }
- }
- }
-
+ my @old = split( ', ', $oldaddr );
+ my @new = split( ', ', $newaddr );
my %oldhash = map { $_ => 1 } @old;
my %newhash = map { $_ => 1 } @new;
);
push @results,
- $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
+ $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
}
foreach (@delete) {
Email => $_
);
push @results,
- $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
- }
- }
- return @results;
-}
-
-sub UpdateCustomFields {
- my $self = shift;
- my $ticket = shift;
- my $args = shift;
-
- my @results;
- foreach my $arg (keys %{$args}) {
- next unless $arg =~ /^CustomField-(\d+)$/;
- my $cf = $1;
-
- my $CustomFieldObj = RT::CustomField->new($self->CurrentUser);
- $CustomFieldObj->LoadById($cf);
-
- my @values;
- if ($CustomFieldObj->Type =~ /text/i) { # Both Text and Wikitext
- @values = ($args->{$arg});
- } else {
- @values = split /\n/, $args->{$arg};
- }
-
- if ( ($CustomFieldObj->Type eq 'Freeform'
- && ! $CustomFieldObj->SingleValue) ||
- $CustomFieldObj->Type =~ /text/i) {
- foreach my $val (@values) {
- $val =~ s/\r//g;
- }
- }
-
- foreach my $value (@values) {
- next unless length($value);
- my ( $val, $msg ) = $ticket->AddCustomFieldValue(
- Field => $cf,
- Value => $value
- );
- push ( @results, $msg );
+ $ticket->loc( "Ticket [_1]", $ticket->Id ) . ': ' . $msg;
}
}
return @results;
{
next unless $link;
- if ( $link =~ /^TOP$/i ) {
- $RT::Logger->debug( "Building $type link for $link: "
- . $T::Tickets{TOP}->Id );
+ if ($link =~ /^TOP$/i) {
+ $RT::Logger->debug( "Building $type link for $link: " . $T::Tickets{TOP}->Id );
$link = $T::Tickets{TOP}->Id;
- } elsif ( $link !~ m/^\d+$/ ) {
+ }
+ elsif ( $link !~ m/^\d+$/ ) {
my $key = "create-$link";
if ( !exists $T::Tickets{$key} ) {
- $RT::Logger->debug(
- "Skipping $type link for $key (non-existent)");
+ $RT::Logger->debug( "Skipping $type link for $key (non-existent)");
next;
}
- $RT::Logger->debug( "Building $type link for $link: "
- . $T::Tickets{$key}->Id );
+ $RT::Logger->debug( "Building $type link for $link: " . $T::Tickets{$key}->Id );
$link = $T::Tickets{$key}->Id;
- } else {
+ }
+ else {
$RT::Logger->debug("Building $type link for $link");
}
);
$RT::Logger->warning("AddLink thru $link failed: $wmsg")
- unless $wval;
+ unless $wval;
# push @non_fatal_errors, $wmsg unless ($wval);
}
# postponed actions -- Status only, currently
while ( my $template_id = shift(@$postponed) ) {
my $ticket = $T::Tickets{$template_id};
- $RT::Logger->debug( "Handling postponed actions for " . $ticket->id );
+ $RT::Logger->debug("Handling postponed actions for ".$ticket->id);
my %args = %{ shift(@$postponed) };
$ticket->SetStatus( $args{Status} ) if defined $args{Status};
}
projects / freeside.git / blobdiff