#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
use warnings;
use MIME::Entity;
+use RT::Link;
=head1 NAME
- RT::Action::CreateTickets
-
-Create one or more tickets according to an externally supplied template.
-
+RT::Action::CreateTickets - Create one or more tickets according to an externally supplied template
=head1 SYNOPSIS
- ===Create-Ticket codereview
+ ===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Content: Someone has created a ticket. you should review and approve it,
=head1 DESCRIPTION
+The CreateTickets ScripAction allows you to create automated workflows in RT,
+creating new tickets in response to actions and conditions from other
+tickets.
-Using the "CreateTickets" ScripAction and mandatory dependencies, RT now has
-the ability to model complex workflow. When a ticket is created in a queue
-that has a "CreateTickets" scripaction, that ScripAction parses its "Template"
-
-
-
-=head2 FORMAT
-
-CreateTickets uses the template as a template for an ordered set of tickets
-to create. The basic format is as follows:
+=head2 Format
+CreateTickets uses the RT template configured in the scrip as a template
+for an ordered set of tickets to create. The basic format is as follows:
===Create-Ticket: identifier
Param: Value
Content: Blah
ENDOFCONTENT
-
-Each ===Create-Ticket: section is evaluated as its own
-Text::Template object, which means that you can embed snippets
-of perl inside the Text::Template using {} delimiters, but that
-such sections absolutely can not span a ===Create-Ticket boundary.
-
-After each ticket is created, it's stuffed into a hash called %Tickets
-so as to be available during the creation of other tickets during the
-same ScripAction, using the key 'create-identifier', where
-C<identifier> is the id you put after C<===Create-Ticket:>. The hash
+As shown, you can put one or more C<===Create-Ticket:> sections in
+a template. Each C<===Create-Ticket:> section is evaluated as its own
+L<Text::Template> object, which means that you can embed snippets
+of Perl inside the L<Text::Template> using C<{}> delimiters, but that
+such sections absolutely can not span a C<===Create-Ticket:> boundary.
+
+Note that each C<Value> must come right after the C<Param> on the same
+line. The C<Content:> param can extend over multiple lines, but the text
+of the first line must start right after C<Content:>. Don't try to start
+your C<Content:> section with a newline.
+
+After each ticket is created, it's stuffed into a hash called C<%Tickets>
+making it available during the creation of other tickets during the
+same ScripAction. The hash key for each ticket is C<create-[identifier]>,
+where C<[identifier]> is the value you put after C<===Create-Ticket:>. The hash
is prepopulated with the ticket which triggered the ScripAction as
-$Tickets{'TOP'}; you can also access that ticket using the shorthand
-TOP.
+C<$Tickets{'TOP'}>. You can also access that ticket using the shorthand
+C<TOP>.
A simple example:
so they can finish their work
ENDOFCONTENT
-
-
-A convoluted example
+A convoluted example:
===Create-Ticket: approval
{ # Find out who the administrators of the group called "HR"
# of which the creator of this ticket is a member
my $name = "HR";
-
+
my $groups = RT::Groups->new(RT->SystemUser);
$groups->LimitToUserDefinedGroups();
- $groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => "$name");
+ $groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => $name, CASESENSITIVE => 0);
$groups->WithMember($TransactionObj->CreatorObj->Id);
-
+
my $groupid = $groups->First->Id;
-
+
my $adminccs = RT::Users->new(RT->SystemUser);
$adminccs->WhoHaveRight(
- Right => "AdminGroup",
- Object =>$groups->First,
- IncludeSystemRights => undef,
- IncludeSuperusers => 0,
- IncludeSubgroupMembers => 0,
+ Right => "AdminGroup",
+ Object =>$groups->First,
+ IncludeSystemRights => undef,
+ IncludeSuperusers => 0,
+ IncludeSubgroupMembers => 0,
);
-
- my @admins;
+
+ our @admins;
while (my $admin = $adminccs->Next) {
- push (@admins, $admin->EmailAddress);
+ push (@admins, $admin->EmailAddress);
}
}
Queue: ___Approvals
Refers-To: {$Tickets{"create-approval"}->Id}
Queue: ___Approvals
Content-Type: text/plain
- Content:
- Your approval is requred for this ticket, too.
+ Content: Your approval is requred for this ticket, too.
ENDOFCONTENT
-
-=head2 Acceptable fields
-A complete list of acceptable fields for this beastie:
+As shown above, you can include a block with Perl code to set up some
+values for the new tickets. If you want to access a variable in the
+template section after the block, you must scope it with C<our> rather
+than C<my>. Just as with other RT templates, you can also include
+Perl code in the template sections using C<{}>.
+
+=head2 Acceptable Fields
+A complete list of acceptable fields:
* Queue => Name or id# of a queue
Subject => A text string
- ! Status => A valid status. defaults to 'new'
+ ! Status => A valid status. Defaults to 'new'
Due => Dates can be specified in seconds since the epoch
to be handled literally or in a semi-free textual
format which RT will attempt to parse.
-
-
-
- Starts =>
- Started =>
- Resolved =>
- Owner => Username or id of an RT user who can and should own
+ Starts =>
+ Started =>
+ Resolved =>
+ Owner => Username or id of an RT user who can and should own
this ticket; forces the owner if necessary
+ Requestor => Email address
- + Cc => Email address
- + AdminCc => Email address
+ + Cc => Email address
+ + AdminCc => Email address
+ RequestorGroup => Group name
+ CcGroup => Group name
+ AdminCcGroup => Group name
- TimeWorked =>
- TimeEstimated =>
- TimeLeft =>
- InitialPriority =>
- FinalPriority =>
- Type =>
- +! DependsOn =>
+ TimeWorked =>
+ TimeEstimated =>
+ TimeLeft =>
+ InitialPriority =>
+ FinalPriority =>
+ Type =>
+ +! DependsOn =>
+! DependedOnBy =>
+! RefersTo =>
- +! ReferredToBy =>
+ +! ReferredToBy =>
+! Members =>
- +! MemberOf =>
- Content => content. Can extend to multiple lines. Everything
+ +! MemberOf =>
+ Content => Content. Can extend to multiple lines. Everything
within a template after a Content: header is treated
- as content until we hit a line containing only
+ as content until we hit a line containing only
ENDOFCONTENT
ContentType => the content-type of the Content field. Defaults to
'text/plain'
CF-name => custom field value
CustomField-name => custom field value
-Fields marked with an * are required.
+Fields marked with an C<*> are required.
-Fields marked with a + may have multiple values, simply
+Fields marked with a C<+> may have multiple values, simply
by repeating the fieldname on a new line with an additional value.
-Fields marked with a ! are postponed to be processed after all
-tickets in the same actions are created. Except for 'Status', those
-field can also take a ticket name within the same action (i.e.
-the identifiers after ===Create-Ticket), instead of raw Ticket ID
+Fields marked with a C<!> have processing postponed until after all
+tickets in the same actions are created. Except for C<Status>, those
+fields can also take a ticket name within the same action (i.e.
+the identifiers after C<===Create-Ticket:>), instead of raw ticket ID
numbers.
-When parsed, field names are converted to lowercase and have -s stripped.
-Refers-To, RefersTo, refersto, refers-to and r-e-f-er-s-tO will all
-be treated as the same thing.
-
-
-
-
-=head1 AUTHOR
-
-Jesse Vincent <jesse@bestpractical.com>
+When parsed, field names are converted to lowercase and have hyphens stripped.
+C<Refers-To>, C<RefersTo>, C<refersto>, C<refers-to> and C<r-e-f-er-s-tO> will
+all be treated as the same thing.
-=head1 SEE ALSO
-
-perl(1).
+=head1 METHODS
=cut
-my %LINKTYPEMAP = (
- MemberOf => {
- Type => 'MemberOf',
- Mode => 'Target',
- },
- Parents => {
- Type => 'MemberOf',
- Mode => 'Target',
- },
- Members => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- Children => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- HasMember => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- RefersTo => {
- Type => 'RefersTo',
- Mode => 'Target',
- },
- ReferredToBy => {
- Type => 'RefersTo',
- Mode => 'Base',
- },
- DependsOn => {
- Type => 'DependsOn',
- Mode => 'Target',
- },
- DependedOnBy => {
- Type => 'DependsOn',
- Mode => 'Base',
- },
-
-);
-
-
#Do what we need to do and send it out.
sub Commit {
my $self = shift;
}
$RT::Logger->debug("Assigned $template_id with $id");
- $T::Tickets{$template_id}->SetOriginObj( $self->TicketObj )
- if $self->TicketObj
- && $T::Tickets{$template_id}->can('SetOriginObj');
-
}
$self->PostProcess( \@links, \@postponed );
return @results;
}
-=head2 Parse TEMPLATE_CONTENT, DEFAULT_QUEUE, DEFAULT_REQEUESTOR ACTIVE
+=head2 Parse
+
+Takes (in order) template content, a default queue, a default requestor, and
+active (a boolean flag).
-Parse a template from TEMPLATE_CONTENT
+Parses a template in the template content, defaulting queue and requestor if
+unspecified in the template to the values provided as arguments.
-If $active is set to true, then we'll use Text::Template to parse the templates,
-allowing you to embed active perl in your templates.
+If the active flag is true, then we'll use L<Text::Template> to parse the
+templates, allowing you to embed active Perl in your templates.
=cut
Parses mulitline templates. Things like:
- ===Create-Ticket ...
+ ===Create-Ticket: ...
-Takes the same arguments as Parse
+Takes the same arguments as L</Parse>.
=cut
my %args = (@_);
my $template_id;
- require Encode;
- require utf8;
my ( $queue, $requestor );
$RT::Logger->debug("Line: ===");
foreach my $line ( split( /\n/, $args{'Content'} ) ) {
$line =~ s/\r$//;
- $RT::Logger->debug( "Line: " . utf8::is_utf8($line)
- ? Encode::encode_utf8($line)
- : $line );
+ $RT::Logger->debug( "Line: $line" );
if ( $line =~ /^===/ ) {
if ( $template_id && !$queue && $args{'Queue'} ) {
$self->{'templates'}->{$template_id}
if ($err) {
$RT::Logger->error( "Ticket creation failed: " . $err );
- while ( my ( $k, $v ) = each %T::X ) {
- $RT::Logger->debug(
- "Eliminating $template_id from ${k}'s parents.");
- delete $v->{$template_id};
- }
next;
}
}
}
if (
($tag =~ /^(requestor|cc|admincc)(group)?$/i
- or grep {lc $_ eq $tag} keys %LINKTYPEMAP)
+ or grep {lc $_ eq $tag} keys %RT::Link::TYPEMAP)
and $args{$tag} =~ /,/
) {
$args{$tag} = [ split /,\s*/, $args{$tag} ];
eval {
$dateobj->Set( Format => 'iso', Value => $args{$date} );
};
- if ($@ or $dateobj->Unix <= 0) {
+ if ($@ or not $dateobj->IsSet) {
$dateobj->Set( Format => 'unknown', Value => $args{$date} );
}
}
FinalPriority => $args{'finalpriority'} || 0,
SquelchMailTo => $args{'squelchmailto'},
Type => $args{'type'},
- $self->Rules
);
if ( $args{content} ) {
- my $mimeobj = MIME::Entity->new();
- $mimeobj->build(
- Type => $args{'contenttype'} || 'text/plain',
- Data => $args{'content'}
+ my $mimeobj = MIME::Entity->build(
+ Type => $args{'contenttype'} || 'text/plain',
+ Charset => 'UTF-8',
+ Data => [ map {Encode::encode( "UTF-8", $_ )} @{$args{'content'}} ],
);
$ticketargs{MIMEObj} = $mimeobj;
$ticketargs{UpdateType} = $args{'updatetype'} || 'correspond';
$ticketargs{ "CustomField-" . $1 } = $args{$tag};
} elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.+)$/i ) {
my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->LoadByName( Name => $1, Queue => $ticketargs{Queue} );
- $cf->LoadByName( Name => $1, Queue => 0 ) unless $cf->id;
+ $cf->LoadByName(
+ Name => $1,
+ LookupType => RT::Ticket->CustomFieldLookupType,
+ ObjectId => $ticketargs{Queue},
+ IncludeGlobal => 1,
+ );
next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
} elsif ($orig_tag) {
my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->LoadByName( Name => $orig_tag, Queue => $ticketargs{Queue} );
- $cf->LoadByName( Name => $orig_tag, Queue => 0 ) unless $cf->id;
+ $cf->LoadByName(
+ Name => $orig_tag,
+ LookupType => RT::Ticket->CustomFieldLookupType,
+ ObjectId => $ticketargs{Queue},
+ IncludeGlobal => 1,
+ );
next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
}
-=head2 _ParseXSVTemplate
+=head2 _ParseXSVTemplate
-Parses a tab or comma delimited template. Should only ever be called by Parse
+Parses a tab or comma delimited template. Should only ever be called by
+L</Parse>.
=cut
my $links = shift;
my $postponed = shift;
+ # Unify the aliases for child/parent
+ $args->{$_} = [$args->{$_}]
+ for grep {$args->{$_} and not ref $args->{$_}} qw/members hasmember memberof/;
+ push @{$args->{'children'}}, @{delete $args->{'members'}} if $args->{'members'};
+ push @{$args->{'children'}}, @{delete $args->{'hasmember'}} if $args->{'hasmember'};
+ push @{$args->{'parents'}}, @{delete $args->{'memberof'}} if $args->{'memberof'};
+
# Deferred processing
push @$links,
(
$string .= "InitialPriority: " . $t->Priority . "\n";
$string .= "FinalPriority: " . $t->FinalPriority . "\n";
- foreach my $type ( sort keys %LINKTYPEMAP ) {
-
- # don't display duplicates
- if ( $type eq "HasMember"
- || $type eq "Members"
- || $type eq "MemberOf" )
- {
- next;
- }
+ foreach my $type ( RT::Link->DisplayTypes ) {
$string .= "$type: ";
- my $mode = $LINKTYPEMAP{$type}->{Mode};
- my $method = $LINKTYPEMAP{$type}->{Type};
+ my $mode = $RT::Link::TYPEMAP{$type}->{Mode};
+ my $method = $RT::Link::TYPEMAP{$type}->{Type};
my $links = '';
while ( my $link = $t->$method->Next ) {
$string .= "InitialPriority: \n";
$string .= "FinalPriority: \n";
- foreach my $type ( keys %LINKTYPEMAP ) {
-
- # don't display duplicates
- if ( $type eq "HasMember"
- || $type eq 'Members'
- || $type eq 'MemberOf' )
- {
- next;
- }
+ foreach my $type ( RT::Link->DisplayTypes ) {
$string .= "$type: \n";
}
return $string;
}
foreach my $value (@values) {
- next unless length($value);
+ next if $ticket->CustomFieldValueIsEmpty(
+ Field => $cf,
+ Value => $value,
+ );
my ( $val, $msg ) = $ticket->AddCustomFieldValue(
Field => $cf,
Value => $value
$RT::Logger->debug( "Handling links for " . $ticket->Id );
my %args = %{ shift(@$links) };
- foreach my $type ( keys %LINKTYPEMAP ) {
+ foreach my $type ( keys %RT::Link::TYPEMAP ) {
next unless ( defined $args{$type} );
foreach my $link (
ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) )
}
my ( $wval, $wmsg ) = $ticket->AddLink(
- Type => $LINKTYPEMAP{$type}->{'Type'},
- $LINKTYPEMAP{$type}->{'Mode'} => $link,
+ Type => $RT::Link::TYPEMAP{$type}->{'Type'},
+ $RT::Link::TYPEMAP{$type}->{'Mode'} => $link,
Silent => 1
);
}
-sub Options {
- my $self = shift;
- my $queues = RT::Queues->new($self->CurrentUser);
- $queues->UnLimit;
- my @names;
- while (my $queue = $queues->Next) {
- push @names, $queue->Id, $queue->Name;
- }
- return (
- {
- 'name' => 'Queue',
- 'label' => 'In queue',
- 'type' => 'select',
- 'options' => \@names
- }
- )
-}
-
RT::Base->_ImportOverlays();
1;
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