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+
package RT::Action::CreateTickets;
-require RT::Action::Generic;
+use base 'RT::Action';
use strict;
use warnings;
-use vars qw/@ISA/;
-@ISA = qw(RT::Action::Generic);
use MIME::Entity;
+use RT::Link;
=head1 NAME
- RT::Action::CreateTickets
-
-Create one or more tickets according to an externally supplied template.
-
+RT::Action::CreateTickets - Create one or more tickets according to an externally supplied template
=head1 SYNOPSIS
- ===Create-Ticket codereview
+ ===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Content: Someone has created a ticket. you should review and approve it,
=head1 DESCRIPTION
+The CreateTickets ScripAction allows you to create automated workflows in RT,
+creating new tickets in response to actions and conditions from other
+tickets.
-Using the "CreateTickets" ScripAction and mandatory dependencies, RT now has
-the ability to model complex workflow. When a ticket is created in a queue
-that has a "CreateTickets" scripaction, that ScripAction parses its "Template"
-
-
-
-=head2 FORMAT
-
-CreateTickets uses the template as a template for an ordered set of tickets
-to create. The basic format is as follows:
+=head2 Format
+CreateTickets uses the RT template configured in the scrip as a template
+for an ordered set of tickets to create. The basic format is as follows:
===Create-Ticket: identifier
Param: Value
Content: Blah
ENDOFCONTENT
-
-Each ===Create-Ticket: section is evaluated as its own
-Text::Template object, which means that you can embed snippets
-of perl inside the Text::Template using {} delimiters, but that
-such sections absolutely can not span a ===Create-Ticket boundary.
-
-After each ticket is created, it's stuffed into a hash called %Tickets
-so as to be available during the creation of other tickets during the same
-ScripAction. The hash is prepopulated with the ticket which triggered the
-ScripAction as $Tickets{'TOP'}; you can also access that ticket using the
-shorthand TOP.
+As shown, you can put one or more C<===Create-Ticket:> sections in
+a template. Each C<===Create-Ticket:> section is evaluated as its own
+L<Text::Template> object, which means that you can embed snippets
+of Perl inside the L<Text::Template> using C<{}> delimiters, but that
+such sections absolutely can not span a C<===Create-Ticket:> boundary.
+
+Note that each C<Value> must come right after the C<Param> on the same
+line. The C<Content:> param can extend over multiple lines, but the text
+of the first line must start right after C<Content:>. Don't try to start
+your C<Content:> section with a newline.
+
+After each ticket is created, it's stuffed into a hash called C<%Tickets>
+making it available during the creation of other tickets during the
+same ScripAction. The hash key for each ticket is C<create-[identifier]>,
+where C<[identifier]> is the value you put after C<===Create-Ticket:>. The hash
+is prepopulated with the ticket which triggered the ScripAction as
+C<$Tickets{'TOP'}>. You can also access that ticket using the shorthand
+C<TOP>.
A simple example:
so they can finish their work
ENDOFCONTENT
-
-
-A convoluted example
+A convoluted example:
===Create-Ticket: approval
{ # Find out who the administrators of the group called "HR"
# of which the creator of this ticket is a member
my $name = "HR";
-
- my $groups = RT::Groups->new($RT::SystemUser);
+
+ my $groups = RT::Groups->new(RT->SystemUser);
$groups->LimitToUserDefinedGroups();
- $groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => "$name");
+ $groups->Limit(FIELD => "Name", OPERATOR => "=", VALUE => $name, CASESENSITIVE => 0);
$groups->WithMember($TransactionObj->CreatorObj->Id);
-
+
my $groupid = $groups->First->Id;
-
- my $adminccs = RT::Users->new($RT::SystemUser);
+
+ my $adminccs = RT::Users->new(RT->SystemUser);
$adminccs->WhoHaveRight(
- Right => "AdminGroup",
- Object =>$groups->First,
- IncludeSystemRights => undef,
- IncludeSuperusers => 0,
- IncludeSubgroupMembers => 0,
+ Right => "AdminGroup",
+ Object =>$groups->First,
+ IncludeSystemRights => undef,
+ IncludeSuperusers => 0,
+ IncludeSubgroupMembers => 0,
);
-
- my @admins;
+
+ our @admins;
while (my $admin = $adminccs->Next) {
- push (@admins, $admin->EmailAddress);
+ push (@admins, $admin->EmailAddress);
}
}
Queue: ___Approvals
ENDOFCONTENT
===Create-Ticket: two
Subject: Manager approval
+ Type: approval
Depended-On-By: TOP
- Refers-On: {$Tickets{"approval"}->Id}
+ Refers-To: {$Tickets{"create-approval"}->Id}
Queue: ___Approvals
Content-Type: text/plain
- Content:
- Your approval is requred for this ticket, too.
+ Content: Your approval is requred for this ticket, too.
ENDOFCONTENT
-
-=head2 Acceptable fields
-A complete list of acceptable fields for this beastie:
+As shown above, you can include a block with Perl code to set up some
+values for the new tickets. If you want to access a variable in the
+template section after the block, you must scope it with C<our> rather
+than C<my>. Just as with other RT templates, you can also include
+Perl code in the template sections using C<{}>.
+=head2 Acceptable Fields
+
+A complete list of acceptable fields:
* Queue => Name or id# of a queue
Subject => A text string
- ! Status => A valid status. defaults to 'new'
+ ! Status => A valid status. Defaults to 'new'
Due => Dates can be specified in seconds since the epoch
to be handled literally or in a semi-free textual
format which RT will attempt to parse.
-
-
-
- Starts =>
- Started =>
- Resolved =>
- Owner => Username or id of an RT user who can and should own
+ Starts =>
+ Started =>
+ Resolved =>
+ Owner => Username or id of an RT user who can and should own
this ticket; forces the owner if necessary
+ Requestor => Email address
- + Cc => Email address
- + AdminCc => Email address
- TimeWorked =>
- TimeEstimated =>
- TimeLeft =>
- InitialPriority =>
- FinalPriority =>
- Type =>
- +! DependsOn =>
+ + Cc => Email address
+ + AdminCc => Email address
+ + RequestorGroup => Group name
+ + CcGroup => Group name
+ + AdminCcGroup => Group name
+ TimeWorked =>
+ TimeEstimated =>
+ TimeLeft =>
+ InitialPriority =>
+ FinalPriority =>
+ Type =>
+ +! DependsOn =>
+! DependedOnBy =>
+! RefersTo =>
- +! ReferredToBy =>
+ +! ReferredToBy =>
+! Members =>
- +! MemberOf =>
- Content => content. Can extend to multiple lines. Everything
+ +! MemberOf =>
+ Content => Content. Can extend to multiple lines. Everything
within a template after a Content: header is treated
- as content until we hit a line containing only
+ as content until we hit a line containing only
ENDOFCONTENT
ContentType => the content-type of the Content field. Defaults to
'text/plain'
CF-name => custom field value
CustomField-name => custom field value
-Fields marked with an * are required.
+Fields marked with an C<*> are required.
-Fields marked with a + may have multiple values, simply
+Fields marked with a C<+> may have multiple values, simply
by repeating the fieldname on a new line with an additional value.
-Fields marked with a ! are postponed to be processed after all
-tickets in the same actions are created. Except for 'Status', those
-field can also take a ticket name within the same action (i.e.
-the identifiers after ==Create-Ticket), instead of raw Ticket ID
+Fields marked with a C<!> have processing postponed until after all
+tickets in the same actions are created. Except for C<Status>, those
+fields can also take a ticket name within the same action (i.e.
+the identifiers after C<===Create-Ticket:>), instead of raw ticket ID
numbers.
-When parsed, field names are converted to lowercase and have -s stripped.
-Refers-To, RefersTo, refersto, refers-to and r-e-f-er-s-tO will all
-be treated as the same thing.
-
-
-=begin testing
-
-ok (require RT::Action::CreateTickets);
-use_ok(RT::Scrip);
-use_ok(RT::Template);
-use_ok(RT::ScripAction);
-use_ok(RT::ScripCondition);
-use_ok(RT::Ticket);
-
-my $approvalsq = RT::Queue->new($RT::SystemUser);
-$approvalsq->Create(Name => 'Approvals');
-ok ($approvalsq->Id, "Created Approvals test queue");
-
-
-my $approvals =
-'===Create-Ticket: approval
-Queue: ___Approvals
-Type: approval
-AdminCc: {join ("\nAdminCc: ",@admins) }
-Depended-On-By: {$Tickets{"TOP"}->Id}
-Refers-To: TOP
-Subject: Approval for ticket: {$Tickets{"TOP"}->Id} - {$Tickets{"TOP"}->Subject}
-Due: {time + 86400}
-Content-Type: text/plain
-Content: Your approval is requested for the ticket {$Tickets{"TOP"}->Id}: {$Tickets{"TOP"}->Subject}
-Blah
-Blah
-ENDOFCONTENT
-===Create-Ticket: two
-Subject: Manager approval.
-Depended-On-By: approval
-Queue: ___Approvals
-Content-Type: text/plain
-Content:
-Your minion approved ticket {$Tickets{"TOP"}->Id}. you ok with that?
-ENDOFCONTENT
-';
-
-ok ($approvals =~ /Content/, "Read in the approvals template");
-
-my $apptemp = RT::Template->new($RT::SystemUser);
-$apptemp->Create( Content => $approvals, Name => "Approvals", Queue => "0");
-
-ok ($apptemp->Id);
-
-my $q = RT::Queue->new($RT::SystemUser);
-$q->Create(Name => 'WorkflowTest');
-ok ($q->Id, "Created workflow test queue");
-
-my $scrip = RT::Scrip->new($RT::SystemUser);
-my ($sval, $smsg) =$scrip->Create( ScripCondition => 'On Transaction',
- ScripAction => 'Create Tickets',
- Template => 'Approvals',
- Queue => $q->Id);
-ok ($sval, $smsg);
-ok ($scrip->Id, "Created the scrip");
-ok ($scrip->TemplateObj->Id, "Created the scrip template");
-ok ($scrip->ConditionObj->Id, "Created the scrip condition");
-ok ($scrip->ActionObj->Id, "Created the scrip action");
-
-my $t = RT::Ticket->new($RT::SystemUser);
-my($tid, $ttrans, $tmsg) = $t->Create(Subject => "Sample workflow test",
- Owner => "root",
- Queue => $q->Id);
-
-ok ($tid,$tmsg);
-
-my $deps = $t->DependsOn;
-is ($deps->Count, 1, "The ticket we created depends on one other ticket");
-my $dependson= $deps->First->TargetObj;
-ok ($dependson->Id, "It depends on a real ticket");
-unlike ($dependson->Subject, qr/{/, "The subject doesn't have braces in it. that means we're interpreting expressions");
-is ($t->ReferredToBy->Count,1, "It's only referred to by one other ticket");
-is ($t->ReferredToBy->First->BaseObj->Id,$t->DependsOn->First->TargetObj->Id, "The same ticket that depends on it refers to it.");
-use RT::Action::CreateTickets;
-my $action = RT::Action::CreateTickets->new( CurrentUser => $RT::SystemUser);;
-
-# comma-delimited templates
-my $commas = <<"EOF";
-id,Queue,Subject,Owner,Content
-ticket1,General,"foo, bar",root,blah
-ticket2,General,foo bar,root,blah
-ticket3,General,foo' bar,root,blah'boo
-ticket4,General,foo' bar,,blah'boo
-EOF
-
-
-# Comma delimited templates with missing data
-my $sparse_commas = <<"EOF";
-id,Queue,Subject,Owner,Requestor
-ticket14,General,,,bobby
-ticket15,General,,,tommy
-ticket16,General,,suzie,tommy
-ticket17,General,Foo "bar" baz,suzie,tommy
-ticket18,General,'Foo "bar" baz',suzie,tommy
-ticket19,General,'Foo bar' baz,suzie,tommy
-EOF
-
-
-# tab-delimited templates
-my $tabs = <<"EOF";
-id\tQueue\tSubject\tOwner\tContent
-ticket10\tGeneral\t"foo' bar"\troot\tblah'
-ticket11\tGeneral\tfoo, bar\troot\tblah
-ticket12\tGeneral\tfoo' bar\troot\tblah'boo
-ticket13\tGeneral\tfoo' bar\t\tblah'boo
-EOF
-
-my %expected;
-
-$expected{ticket1} = <<EOF;
-Queue: General
-Subject: foo, bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket2} = <<EOF;
-Queue: General
-Subject: foo bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket3} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket4} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner:
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket10} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'
-ENDOFCONTENT
-EOF
-
-$expected{ticket11} = <<EOF;
-Queue: General
-Subject: foo, bar
-Owner: root
-Content: blah
-ENDOFCONTENT
-EOF
-
-$expected{ticket12} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner: root
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-$expected{ticket13} = <<EOF;
-Queue: General
-Subject: foo' bar
-Owner:
-Content: blah'boo
-ENDOFCONTENT
-EOF
-
-
-$expected{'ticket14'} = <<EOF;
-Queue: General
-Subject:
-Owner:
-Requestor: bobby
-EOF
-$expected{'ticket15'} = <<EOF;
-Queue: General
-Subject:
-Owner:
-Requestor: tommy
-EOF
-$expected{'ticket16'} = <<EOF;
-Queue: General
-Subject:
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket17'} = <<EOF;
-Queue: General
-Subject: Foo "bar" baz
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket18'} = <<EOF;
-Queue: General
-Subject: Foo "bar" baz
-Owner: suzie
-Requestor: tommy
-EOF
-$expected{'ticket19'} = <<EOF;
-Queue: General
-Subject: 'Foo bar' baz
-Owner: suzie
-Requestor: tommy
-EOF
-
-
-
-
-$action->Parse(Content =>$commas);
-$action->Parse(Content =>$sparse_commas);
-$action->Parse(Content => $tabs);
-
-my %got;
-foreach (@{ $action->{'create_tickets'} }) {
- $got{$_} = $action->{'templates'}->{$_};
-}
-
-foreach my $id ( sort keys %expected ) {
- ok(exists($got{"create-$id"}), "template exists for $id");
- is($got{"create-$id"}, $expected{$id}, "template is correct for $id");
-}
-
-=end testing
-
-
-=head1 AUTHOR
-
-Jesse Vincent <jesse@bestpractical.com>
-
-=head1 SEE ALSO
+When parsed, field names are converted to lowercase and have hyphens stripped.
+C<Refers-To>, C<RefersTo>, C<refersto>, C<refers-to> and C<r-e-f-er-s-tO> will
+all be treated as the same thing.
-perl(1).
+=head1 METHODS
=cut
-my %LINKTYPEMAP = (
- MemberOf => {
- Type => 'MemberOf',
- Mode => 'Target',
- },
- Parents => {
- Type => 'MemberOf',
- Mode => 'Target',
- },
- Members => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- Children => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- HasMember => {
- Type => 'MemberOf',
- Mode => 'Base',
- },
- RefersTo => {
- Type => 'RefersTo',
- Mode => 'Target',
- },
- ReferredToBy => {
- Type => 'RefersTo',
- Mode => 'Base',
- },
- DependsOn => {
- Type => 'DependsOn',
- Mode => 'Target',
- },
- DependedOnBy => {
- Type => 'DependsOn',
- Mode => 'Base',
- },
-
-);
-
-# {{{ Scrip methods (Commit, Prepare)
-
-# {{{ sub Commit
#Do what we need to do and send it out.
sub Commit {
my $self = shift;
return (1);
}
-# }}}
-# {{{ sub Prepare
sub Prepare {
my $self = shift;
unless ( $self->TemplateObj ) {
- $RT::Logger->warning("No template object handed to $self\n");
+ $RT::Logger->warning("No template object handed to $self");
}
unless ( $self->TransactionObj ) {
- $RT::Logger->warning("No transaction object handed to $self\n");
+ $RT::Logger->warning("No transaction object handed to $self");
}
unless ( $self->TicketObj ) {
- $RT::Logger->warning("No ticket object handed to $self\n");
+ $RT::Logger->warning("No ticket object handed to $self");
}
+ my $active = 0;
+ if ( $self->TemplateObj->Type eq 'Perl' ) {
+ $active = 1;
+ } else {
+ RT->Logger->info(sprintf(
+ "Template #%d is type %s. You most likely want to use a Perl template instead.",
+ $self->TemplateObj->id, $self->TemplateObj->Type
+ ));
+ }
+
$self->Parse(
Content => $self->TemplateObj->Content,
- _ActiveContent => 1
+ _ActiveContent => $active,
);
return 1;
}
-# }}}
-# }}}
sub CreateByTemplate {
my $self = shift;
my @results;
# XXX: cargo cult programming that works. i'll be back.
- use bytes;
local %T::Tickets = %T::Tickets;
local $T::TOP = $T::TOP;
local $T::ID = $T::ID;
$T::Tickets{'TOP'} = $T::TOP = $top if $top;
+ local $T::TransactionObj = $self->TransactionObj;
my $ticketargs;
my ( @links, @postponed );
}
$RT::Logger->debug("Assigned $template_id with $id");
- $T::Tickets{$template_id}->SetOriginObj( $self->TicketObj )
- if $self->TicketObj
- && $T::Tickets{$template_id}->can('SetOriginObj');
-
}
$self->PostProcess( \@links, \@postponed );
my $top = shift;
# XXX: cargo cult programming that works. i'll be back.
- use bytes;
my @results;
local %T::Tickets = %T::Tickets;
return @results;
}
-=head2 Parse TEMPLATE_CONTENT, DEFAULT_QUEUE, DEFAULT_REQEUESTOR ACTIVE
+=head2 Parse
-Parse a template from TEMPLATE_CONTENT
+Takes (in order) template content, a default queue, a default requestor, and
+active (a boolean flag).
-If $active is set to true, then we'll use Text::Template to parse the templates,
-allowing you to embed active perl in your templates.
+Parses a template in the template content, defaulting queue and requestor if
+unspecified in the template to the values provided as arguments.
+
+If the active flag is true, then we'll use L<Text::Template> to parse the
+templates, allowing you to embed active Perl in your templates.
=cut
$self->_ParseMultilineTemplate(%args);
} elsif ( $args{'Content'} =~ /(?:\t|,)/i ) {
$self->_ParseXSVTemplate(%args);
-
+ } else {
+ RT->Logger->error("Invalid Template Content (Couldn't find ===, and is not a csv/tsv template) - unable to parse: $args{Content}");
}
}
Parses mulitline templates. Things like:
- ===Create-Ticket ...
+ ===Create-Ticket: ...
-Takes the same arguments as Parse
+Takes the same arguments as L</Parse>.
=cut
$RT::Logger->debug("Line: ===");
foreach my $line ( split( /\n/, $args{'Content'} ) ) {
$line =~ s/\r$//;
- $RT::Logger->debug("Line: $line");
+ $RT::Logger->debug( "Line: $line" );
if ( $line =~ /^===/ ) {
if ( $template_id && !$queue && $args{'Queue'} ) {
$self->{'templates'}->{$template_id}
}
);
- $RT::Logger->debug("Workflow: yielding\n$content");
+ $RT::Logger->debug("Workflow: yielding $content");
if ($err) {
$RT::Logger->error( "Ticket creation failed: " . $err );
- while ( my ( $k, $v ) = each %T::X ) {
- $RT::Logger->debug(
- "Eliminating $template_id from ${k}'s parents.");
- delete $v->{$template_id};
- }
next;
}
}
$args{$tag} =~ s/^\s+//g;
$args{$tag} =~ s/\s+$//g;
}
- if (($tag =~ /^(requestor|cc|admincc)$/i or grep {lc $_ eq $tag} keys %LINKTYPEMAP) and $args{$tag} =~ /,/) {
+ if (
+ ($tag =~ /^(requestor|cc|admincc)(group)?$/i
+ or grep {lc $_ eq $tag} keys %RT::Link::TYPEMAP)
+ and $args{$tag} =~ /,/
+ ) {
$args{$tag} = [ split /,\s*/, $args{$tag} ];
}
}
}
}
- foreach my $date qw(due starts started resolved) {
+ foreach my $date (qw(due starts started resolved)) {
my $dateobj = RT::Date->new( $self->CurrentUser );
next unless $args{$date};
if ( $args{$date} =~ /^\d+$/ ) {
eval {
$dateobj->Set( Format => 'iso', Value => $args{$date} );
};
- if ($@ or $dateobj->Unix <= 0) {
+ if ($@ or not $dateobj->IsSet) {
$dateobj->Set( Format => 'unknown', Value => $args{$date} );
}
}
$args{$date} = $dateobj->ISO;
}
+ foreach my $role (qw(requestor cc admincc)) {
+ next unless my $value = $args{ $role . 'group' };
+
+ my $group = RT::Group->new( $self->CurrentUser );
+ $group->LoadUserDefinedGroup( $value );
+ unless ( $group->id ) {
+ $RT::Logger->error("Couldn't load group '$value'");
+ next;
+ }
+
+ $args{ $role } = $args{ $role } ? [$args{ $role }] : []
+ unless ref $args{ $role };
+ push @{ $args{ $role } }, $group->PrincipalObj->id;
+ }
+
$args{'requestor'} ||= $self->TicketObj->Requestors->MemberEmailAddresses
if $self->TicketObj;
TimeLeft => $args{'timeleft'},
InitialPriority => $args{'initialpriority'} || 0,
FinalPriority => $args{'finalpriority'} || 0,
+ SquelchMailTo => $args{'squelchmailto'},
Type => $args{'type'},
);
if ( $args{content} ) {
- my $mimeobj = MIME::Entity->new();
- $mimeobj->build(
- Type => $args{'contenttype'} || 'text/plain',
- Data => $args{'content'}
+ my $mimeobj = MIME::Entity->build(
+ Type => $args{'contenttype'} || 'text/plain',
+ Charset => 'UTF-8',
+ Data => [ map {Encode::encode( "UTF-8", $_ )} @{$args{'content'}} ],
);
$ticketargs{MIMEObj} = $mimeobj;
$ticketargs{UpdateType} = $args{'updatetype'} || 'correspond';
my $orig_tag = $original_tags{$tag} or next;
if ( $orig_tag =~ /^customfield-?(\d+)$/i ) {
$ticketargs{ "CustomField-" . $1 } = $args{$tag};
- } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.*)$/i ) {
+ } elsif ( $orig_tag =~ /^(?:customfield|cf)-?(.+)$/i ) {
my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->LoadByName( Name => $1, Queue => $ticketargs{Queue} );
+ $cf->LoadByName(
+ Name => $1,
+ LookupType => RT::Ticket->CustomFieldLookupType,
+ ObjectId => $ticketargs{Queue},
+ IncludeGlobal => 1,
+ );
+ next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
} elsif ($orig_tag) {
my $cf = RT::CustomField->new( $self->CurrentUser );
- $cf->LoadByName( Name => $orig_tag, Queue => $ticketargs{Queue} );
- next unless ($cf->id) ;
+ $cf->LoadByName(
+ Name => $orig_tag,
+ LookupType => RT::Ticket->CustomFieldLookupType,
+ ObjectId => $ticketargs{Queue},
+ IncludeGlobal => 1,
+ );
+ next unless $cf->id;
$ticketargs{ "CustomField-" . $cf->id } = $args{$tag};
}
}
-=head2 _ParseXSVTemplate
+=head2 _ParseXSVTemplate
-Parses a tab or comma delimited template. Should only ever be called by Parse
+Parses a tab or comma delimited template. Should only ever be called by
+L</Parse>.
=cut
my $links = shift;
my $postponed = shift;
+ # Unify the aliases for child/parent
+ $args->{$_} = [$args->{$_}]
+ for grep {$args->{$_} and not ref $args->{$_}} qw/members hasmember memberof/;
+ push @{$args->{'children'}}, @{delete $args->{'members'}} if $args->{'members'};
+ push @{$args->{'children'}}, @{delete $args->{'hasmember'}} if $args->{'hasmember'};
+ push @{$args->{'parents'}}, @{delete $args->{'memberof'}} if $args->{'memberof'};
+
# Deferred processing
push @$links,
(
$string .= "InitialPriority: " . $t->Priority . "\n";
$string .= "FinalPriority: " . $t->FinalPriority . "\n";
- foreach my $type ( sort keys %LINKTYPEMAP ) {
-
- # don't display duplicates
- if ( $type eq "HasMember"
- || $type eq "Members"
- || $type eq "MemberOf" )
- {
- next;
- }
+ foreach my $type ( RT::Link->DisplayTypes ) {
$string .= "$type: ";
- my $mode = $LINKTYPEMAP{$type}->{Mode};
- my $method = $LINKTYPEMAP{$type}->{Type};
+ my $mode = $RT::Link::TYPEMAP{$type}->{Mode};
+ my $method = $RT::Link::TYPEMAP{$type}->{Type};
- my $links;
+ my $links = '';
while ( my $link = $t->$method->Next ) {
$links .= ", " if $links;
$string .= "InitialPriority: \n";
$string .= "FinalPriority: \n";
- foreach my $type ( keys %LINKTYPEMAP ) {
-
- # don't display duplicates
- if ( $type eq "HasMember"
- || $type eq 'Members'
- || $type eq 'MemberOf' )
- {
- next;
- }
+ foreach my $type ( RT::Link->DisplayTypes ) {
$string .= "$type: \n";
}
return $string;
my @results;
- foreach my $type qw(Requestor Cc AdminCc) {
+ foreach my $type (qw(Requestor Cc AdminCc)) {
my $method = $type . 'Addresses';
my $oldaddr = $ticket->$method;
my $cf = $1;
my $CustomFieldObj = RT::CustomField->new($self->CurrentUser);
+ $CustomFieldObj->SetContextObject( $ticket );
$CustomFieldObj->LoadById($cf);
my @values;
}
foreach my $value (@values) {
- next unless length($value);
+ next if $ticket->CustomFieldValueIsEmpty(
+ Field => $cf,
+ Value => $value,
+ );
my ( $val, $msg ) = $ticket->AddCustomFieldValue(
Field => $cf,
Value => $value
$RT::Logger->debug( "Handling links for " . $ticket->Id );
my %args = %{ shift(@$links) };
- foreach my $type ( keys %LINKTYPEMAP ) {
+ foreach my $type ( keys %RT::Link::TYPEMAP ) {
next unless ( defined $args{$type} );
foreach my $link (
ref( $args{$type} ) ? @{ $args{$type} } : ( $args{$type} ) )
}
my ( $wval, $wmsg ) = $ticket->AddLink(
- Type => $LINKTYPEMAP{$type}->{'Type'},
- $LINKTYPEMAP{$type}->{'Mode'} => $link,
+ Type => $RT::Link::TYPEMAP{$type}->{'Type'},
+ $RT::Link::TYPEMAP{$type}->{'Mode'} => $link,
Silent => 1
);
}
-eval "require RT::Action::CreateTickets_Vendor";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Vendor.pm} );
-eval "require RT::Action::CreateTickets_Local";
-die $@ if ( $@ && $@ !~ qr{^Can't locate RT/Action/CreateTickets_Local.pm} );
+RT::Base->_ImportOverlays();
1;
projects / freeside.git / blobdiff