# BEGIN BPS TAGGED BLOCK {{{
-#
+#
# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
-# <jesse@bestpractical.com>
-#
+#
+# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+# <sales@bestpractical.com>
+#
# (Except where explicitly superseded by other copyright notices)
-#
-#
+#
+#
# LICENSE:
-#
+#
# This work is made available to you under the terms of Version 2 of
# the GNU General Public License. A copy of that license should have
# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
# WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
-#
+#
# You should have received a copy of the GNU General Public License
# along with this program; if not, write to the Free Software
# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
# 02110-1301 or visit their web page on the internet at
-# http://www.gnu.org/copyleft/gpl.html.
-#
-#
+# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html.
+#
+#
# CONTRIBUTION SUBMISSION POLICY:
-#
+#
# (The following paragraph is not intended to limit the rights granted
# to you to modify and distribute this software under the terms of
# the GNU General Public License and is only of importance to you if
# you choose to contribute your changes and enhancements to the
# community by submitting them to Best Practical Solutions, LLC.)
-#
+#
# By intentionally submitting any modifications, corrections or
# derivatives to this work, or any other work intended for use with
# Request Tracker, to Best Practical Solutions, LLC, you confirm that
# royalty-free, perpetual, license to use, copy, create derivative
# works based on those contributions, and sublicense and distribute
# those contributions and any derivatives thereof.
-#
+#
# END BPS TAGGED BLOCK }}}
-# This Action will open the BASE if a dependent is resolved.
+# This Action will open the BASE if a dependent is resolved.
package RT::Action::AutoOpen;
-require RT::Action::Generic;
use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
+use warnings;
-#Do what we need to do and send it out.
+use base qw(RT::Action);
-#What does this type of Action does
+=head1 DESCRIPTION
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return (ref $self );
-}
-# }}}
+Opens a ticket unless it's allready open, but only unless transaction
+L<RT::Transaction/IsInbound is inbound>.
+
+Doesn't open a ticket if message's head has field C<RT-Control> with
+C<no-autoopen> substring.
+=cut
-# {{{ sub Prepare
sub Prepare {
my $self = shift;
return 1;
}
-# }}}
sub Commit {
my $self = shift;
- my $oldstatus = $self->TicketObj->Status();
- $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
- $self->TicketObj->_NewTransaction(
- Type => 'Status',
- Field => 'Status',
- OldValue => $oldstatus,
- NewValue => 'open',
- Data => 'Ticket auto-opened on incoming correspondence'
- );
-
-
- return(1);
+
+ my $oldstatus = $self->TicketObj->Status;
+ $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
+ $self->TicketObj->_NewTransaction(
+ Type => 'Status',
+ Field => 'Status',
+ OldValue => $oldstatus,
+ NewValue => 'open',
+ Data => 'Ticket auto-opened on incoming correspondence'
+ );
+
+ return 1;
}
-eval "require RT::Action::AutoOpen_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
-eval "require RT::Action::AutoOpen_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});
+RT::Base->_ImportOverlays();
1;