my $oldstatus = $self->TicketObj->Status();
$self->TicketObj->__Set( Field => 'Status', Value => 'open' );
$self->TicketObj->_NewTransaction(
my $oldstatus = $self->TicketObj->Status();
$self->TicketObj->__Set( Field => 'Status', Value => 'open' );
$self->TicketObj->_NewTransaction(