# BEGIN BPS TAGGED BLOCK {{{
-#
+#
# COPYRIGHT:
-#
-# This software is Copyright (c) 1996-2005 Best Practical Solutions, LLC
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-#
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+# This software is Copyright (c) 1996-2018 Best Practical Solutions, LLC
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+#
# (Except where explicitly superseded by other copyright notices)
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+#
+#
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-#
+#
# This work is made available to you under the terms of Version 2 of
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# been provided with this software, but in any event can be snarfed
# from www.gnu.org.
-#
+#
# This work is distributed in the hope that it will be useful, but
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
# General Public License for more details.
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# along with this program; if not, write to the Free Software
-# Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
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+# 02110-1301 or visit their web page on the internet at
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# END BPS TAGGED BLOCK }}}
-# This Action will open the BASE if a dependent is resolved.
package RT::Action::AutoOpen;
-require RT::Action::Generic;
use strict;
-use vars qw/@ISA/;
-@ISA=qw(RT::Action::Generic);
+use warnings;
+use base qw(RT::Action);
-#Do what we need to do and send it out.
+=head1 DESCRIPTION
-#What does this type of Action does
+This action automatically moves a ticket to an active status.
-# {{{ sub Describe
-sub Describe {
- my $self = shift;
- return (ref $self );
-}
-# }}}
+Status is not changed if there is no active statuses in the lifecycle.
+
+Status is not changed if the current status is first active for ticket's status
+lifecycle. For example if ticket's status is 'processing' and active statuses are
+'processing', 'on hold' and 'waiting' then status is not changed, but for ticket
+with status 'on hold' other rules are checked.
+
+Status is not changed if it's in the list of C<initial> statuses for the
+current scheme and creator of the current transaction
+is one of the ticket's requestors.
+Status is not changed if message's head has field C<RT-Control> with C<no-autoopen>
+substring.
+
+Status is set to the first possible active status. If the ticket's
+status is C<Stalled> then RT finds all possible transitions from C<Stalled>
+status and selects first one that results in the ticket having an
+active status.
+
+=cut
-# {{{ sub Prepare
sub Prepare {
my $self = shift;
- # if the ticket is already open or the ticket is new and the message is more mail from the
- # requestor, don't reopen it.
+ my $ticket = $self->TicketObj;
+ my $next = $ticket->FirstActiveStatus;
+ return 1 unless defined $next;
- if ( ( $self->TicketObj->Status eq 'open' )
- || ( ( $self->TicketObj->Status eq 'new' )
- && $self->TransactionObj->IsInbound )
- || ( defined $self->TransactionObj->Message->First
- && $self->TransactionObj->Message->First->GetHeader('RT-Control') =~ /\bno-autoopen\b/i )
- ) {
+ # no change if the ticket is in initial status and the message is a mail
+ # from a requestor
+ return 1 if $ticket->LifecycleObj->IsInitial($ticket->Status)
+ && $self->TransactionObj->IsInbound;
- return undef;
- }
- else {
- return (1);
+ if ( my $msg = $self->TransactionObj->Message->First ) {
+ return 1 if ($msg->GetHeader('RT-Control') || '') =~ /\bno-autoopen\b/i;
}
+
+ $self->{'set_status_to'} = $next;
+
+ return 1;
}
-# }}}
sub Commit {
my $self = shift;
- my $oldstatus = $self->TicketObj->Status();
- $self->TicketObj->__Set( Field => 'Status', Value => 'open' );
- $self->TicketObj->_NewTransaction(
- Type => 'Status',
- Field => 'Status',
- OldValue => $oldstatus,
- NewValue => 'open',
- Data => 'Ticket auto-opened on incoming correspondence'
- );
-
-
- return(1);
+
+ return 1 unless my $new_status = $self->{'set_status_to'};
+
+ my ($val, $msg) = $self->TicketObj->SetStatus( $new_status );
+ unless ( $val ) {
+ $RT::Logger->error( "Couldn't auto-open ticket: ". $msg );
+ return 0;
+ }
+ return 1;
}
-eval "require RT::Action::AutoOpen_Vendor";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Vendor.pm});
-eval "require RT::Action::AutoOpen_Local";
-die $@ if ($@ && $@ !~ qr{^Can't locate RT/Action/AutoOpen_Local.pm});
+RT::Base->_ImportOverlays();
1;
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