-%# BEGIN LICENSE BLOCK
+%# BEGIN BPS TAGGED BLOCK {{{
%#
-%# Copyright (c) 1996-2003 Jesse Vincent <jesse@bestpractical.com>
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
%#
-%# (Except where explictly superceded by other copyright notices)
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
%# General Public License for more details.
%#
-%# Unless otherwise specified, all modifications, corrections or
-%# extensions to this work which alter its source code become the
-%# property of Best Practical Solutions, LLC when submitted for
-%# inclusion in the work.
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/copyleft/gpl.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
%#
-%# END LICENSE BLOCK
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
<& /SelfService/Elements/Header, Title => loc('#[_1]: [_2]', $Ticket->id, $Ticket->Subject) &>
<& /Elements/ListActions, actions => \@results &>
- <TABLE WIDTH="100%" class="ticketsummary" >
- <TR>
- <TD VALIGN=TOP WIDTH="50%">
- <& /Elements/TitleBoxStart, title => loc('The Basics'),
+ <table width="100%" class="ticketsummary" >
+ <tr>
+ <td valign="top" width="50%" class="boxcontainer">
+ <&| /Widgets/TitleBox, title => loc('The Basics'),
title_class=> 'inverse',
color => "#993333" &>
<& /Ticket/Elements/ShowBasics, Ticket => $Ticket &>
- <& /Elements/TitleBoxEnd &>
-</TD>
- <TD VALIGN=TOP WIDTH="50%">
- <& /Elements/TitleBoxStart, title => loc("Dates"),
+ <& /Ticket/Elements/ShowCustomFields, Ticket => $Ticket &>
+ </&>
+</td>
+ <td valign="top" width="50%" class="boxcontainer">
+ <&| /Widgets/TitleBox, title => loc("Dates"),
title_class=> 'inverse',
color => "#663366" &>
<& /Ticket/Elements/ShowDates, Ticket => $Ticket, UpdatedLink => 0 &>
- <& /Elements/TitleBoxEnd &>
-</TD>
-</TR>
-</TABLE>
+ </&>
+</td>
+</tr>
+</table>
%#!!pape: selfservice_find_attachments.patch {{
-<& /Ticket/Elements/ShowHistory, Ticket => $Ticket, AttachPath => "Attachment", Attachments => $attachments, UpdatePath => "Update.html" &>
+<& /Ticket/Elements/ShowHistory,
+ Ticket => $Ticket,
+ URIFile => "Display.html",
+ ShowHeaders => $ARGS{'ShowHeaders'},
+ AttachPath => "Attachment",
+ Attachments => $attachments,
+ UpdatePath => "Update.html"
+&>
%#!!pape: selfservice_find_attachments.patch }}
my @id = ( ref $id eq 'ARRAY' ) ? @{$id} : ($id);
my $Ticket = new RT::Ticket( $session{'CurrentUser'} );
+
+# store the uploaded attachment in session
+if ( $ARGS{'Attach'} ) { # attachment?
+ $session{'Attachments'} = {} unless defined $session{'Attachments'};
+
+ my $subject = "$ARGS{'Attach'}";
+
+ # since CGI.pm deutf8izes the magic field, we need to add it back.
+ Encode::_utf8_on($subject);
+
+ # strip leading directories
+ $subject =~ s#^.*[\\/]##;
+
+ my $attachment = MakeMIMEEntity(
+ Subject => $subject,
+ Body => "",
+ AttachmentFieldName => 'Attach'
+ );
+
+ $session{'Attachments'} =
+ { %{ $session{'Attachments'} || {} },
+ $ARGS{'Attach'} => $attachment };
+}
+
if ( $id[0] eq 'new' ) {
# {{{ Create a new ticket
unless ( $Queue->CurrentUserHasRight('CreateTicket') ) {
$m->comp( 'Error.html',
- Why =>
- loc('You have no permission to create tickets in that queue.') );
+ Why =>
+ loc('You have no permission to create tickets in that queue.') );
$m->abort;
}
- my @Requestors = split ( /\s*,\s*/, $ARGS{'Requestors'} );
- my @Cc = split ( /\s*,\s*/, $ARGS{'Cc'} );
-
- my $MIMEObj = MakeMIMEEntity( Subject => $ARGS{'Subject'},
- From => $ARGS{'From'},
- Cc => $ARGS{'Cc'},
- Body => $ARGS{'Content'},
- AttachmentFieldName => 'Attach' );
-
- #TODO in Create_Details.html: priorities and due-date
- my ( $id, $Trans, $ErrMsg ) = $Ticket->Create( Queue => $ARGS{Queue},
- Requestor => \@Requestors,
- Cc => \@Cc,
- Subject => $ARGS{Subject},
- MIMEObj => $MIMEObj );
- unless ( $id && $Trans ) {
- $m->comp( 'Error.html', Why => $ErrMsg );
- $m->abort();
- }
- push ( @results, $ErrMsg );
+ ( $Ticket, @results ) =
+ CreateTicket( Attachments => $session{'Attachments'}, %ARGS, Status => 'new' );
- # }}}
+ unless ( $Ticket->id ) {
+ $m->comp( 'Error.html', Why => join( "\n", @results ));
+ $m->abort();
+ }
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
- delete $session{'Attachments'};
-}
-# }}}
-}
-else {
- unless ( $Ticket->Load( $id[0] ) ) {
- $m->comp( 'Error.html',
- Why => loc( "Couldn't load ticket '[_1]'", $id ) );
- $m->abort();
- }
-}
+ # }}}
-# }}}
+ # delete temporary storage entry to make WebUI clean
+ unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
+ delete $session{'Attachments'};
+ }
-unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
- $m->comp( 'Error.html',
- Why => loc("No permission to display that ticket") );
- $m->abort();
-}
+ # }}}
+ }
+ else {
+ unless ( $Ticket->Load( $id[0] ) ) {
+ $m->comp( 'Error.html',
+ Why => loc( "Couldn't load ticket '[_1]'", $id ) );
+ $m->abort();
+ }
+
+ my ( $code, $msg );
+
+ #Update the status
+ if ( ( defined $ARGS{'Status'} )
+ and $ARGS{'Status'}
+ and ( $ARGS{'Status'} ne $Ticket->Status ) )
+ {
+ ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
+ push @results, "$msg";
+ }
-my ( $code, $msg );
+ # }}}
-#Update the status
-if ( ( defined $ARGS{'Status'} )
- and ( $ARGS{'Status'} ne $Ticket->Status ) ) {
- ( $code, $msg ) = $Ticket->SetStatus( $ARGS{'Status'} );
- push @results, "$msg";
-}
+ if (
+ $session{'Attachments'}
+ || ( defined $ARGS{'UpdateContent'}
+ && $ARGS{'UpdateContent'} ne ''
+ && $ARGS{'UpdateContent'} ne "-- \n"
+ . $session{'CurrentUser'}->UserObj->Signature )
+ )
+ {
+ $ARGS{UpdateAttachments} = $session{'Attachments'};
+ }
+ ProcessUpdateMessage(
+ ARGSRef => \%ARGS,
+ Actions => \@results,
+ TicketObj => $Ticket
+ );
+ delete $session{'Attachments'};
-# {{{ store the uploaded attachment in session
-if ($ARGS{'Attach'}) { # attachment?
- $session{'Attachments'} = {} unless defined $session{'Attachments'};
+ # delete temporary storage entry to make WebUI clean
+ unless ( keys %{ $session{'Attachments'} } and $ARGS{'UpdateAttach'} ) {
+ delete $session{'Attachments'};
+ }
- my $subject = "$ARGS{'Attach'}";
- # since CGI.pm deutf8izes the magic field, we need to add it back.
- Encode::_utf8_on($subject);
- # strip leading directories
- $subject =~ s#^.*[\\/]##;
+ my @cfupdates = ProcessObjectCustomFieldUpdates(Object => $Ticket, ARGSRef => \%ARGS);
+ push (@results, @cfupdates);
- my $attachment = MakeMIMEEntity(
- Subject => $subject,
- Body => "",
- AttachmentFieldName => 'Attach'
- );
+ # }}}
- $session{'Attachments'} = { %{$session{'Attachments'} || {}},
- $ARGS{'Attach'} => $attachment };
-}
-# }}}
+ }
-if ( $session{'Attachments'} ||
- ( $ARGS{'UpdateContent'} ne ''
- && $ARGS{'UpdateContent'} ne "-- \n"
- . $session{'CurrentUser'}->UserObj->Signature )) {
- $ARGS{UpdateAttachments} = $session{'Attachments'};
-}
-ProcessUpdateMessage( ARGSRef => \%ARGS,
- Actions => \@results,
- TicketObj => $Ticket );
+ # This code does automatic redirection if any updates happen.
-# delete temporary storage entry to make WebUI clean
-unless (keys %{$session{'Attachments'}} and $ARGS{'UpdateAttach'}) {
- delete $session{'Attachments'};
-}
-# }}}
+ unless ( $Ticket->CurrentUserHasRight('ShowTicket') ) {
+ $m->comp( 'Error.html',
+ Why => loc("No permission to display that ticket") );
+ $m->abort();
+ }
+
+ if (@results) {
+ # We've done something, so we need to clear the decks to avoid
+ # resubmission on refresh.
+ # But we need to store Actions somewhere too, so we don't lose them.
+ $session{"Actions"} = \@results;
+ RT::Interface::Web::Redirect($RT::WebURL."SelfService/Display.html?id="
+ . $Ticket->id);
+ } else {
+ @results = @{ delete $session{"Actions"} || [] };
+ }
-my $Transactions = $Ticket->Transactions;
+ my $Transactions = $Ticket->Transactions;
-#!!pape: selfservice_find_attachments.patch {{
-my $attachments = $m->comp('/Ticket/Elements/FindAttachments', Ticket => $Ticket);
-#!!pape: selfservice_find_attachments.patch }}
+ my $attachments =
+ $m->comp( '/Ticket/Elements/FindAttachments', Ticket => $Ticket );
</%INIT>
projects / freeside.git / blobdiff