+++ /dev/null
-<& /Elements/Header, Title => 'Time to Resolution' &>
-<& /RTx/Statistics/Elements/Tabs, Title => loc("Time To Resolve tickets by Queue for : " .$QueueObj->Name()) &>
-<h3>Description</h3>
-<p>This page shows details of resolution of tickets in the selected queue. It displays tickets created on each day in your selected date
-range. Of those tickets created on that day, how many have been resolved and the total time it has taken for all tickets created on that
-day to be resolved.</p>
-<p>At the bottom of the chart is shows total time taken to resolve all tickets
-in the selected date range and the average time per ticket to
-resolve.</p>
-
-<form method="POST" action="index.html">
-
-%my $title = "Time to resolve in " . $QueueObj->Name() . " per day from " .
-% Statistics::FormatDate($Statistics::PerDayDateFormat, $dates[0]) . " through " .
-% Statistics::FormatDate($Statistics::PerDayDateFormat, $dates[$#dates-1]);
-<&|/Elements/TitleBox,
- title => $title,
- title_href => "/RTx/Statistics/Resolution/index.html?$QueryString" &>
-<TABLE BORDER=0 cellspacing=0 cellpadding=1 WIDTH=100%>
-% if ($ShowHeader) {
-<& /RTx/Statistics/Elements/CollectionAsTable/Header,
- Format => \@Format,
- FormatString => $Format,
- AllowSorting => $AllowSorting,
- Order => $Order,
- Query => undef,
- Rows => $Rows,
- Page => $Page,
- OrderBy => $OrderBy ,
- BaseURL => $BaseURL,
- maxitems => $maxitems &>
-% }
-% my $line = 1;
-% LINE: for my $d (0..$#dates ) {
-% if ($d == $#dates ){
-% next LINE;
-% }
-% my $x = 1;
-% $values{Statistics_Date} = Statistics::FormatDate($Statistics::PerDayDateFormat, $dates[$d]);
-% my $tix = new RT::Tickets($session{'CurrentUser'});
-% $tix->LimitCreated(VALUE => $dates[$d]->ISO, OPERATOR => ">=");
-% if ($dates[$d+1]) {
-% $tix->LimitCreated(VALUE => $dates[$d+1]->ISO, OPERATOR => "<=");
-% }
-% if ($Queue) {
-% $tix->LimitQueue (VALUE => $Queue);
-% }
-% $values{Statistics_Created_Count} = $tix->Count;
-% $tix->LimitStatus(VALUE => "resolved");
-% $values{Statistics_Resolved_Count} = $tix->Count;
-% if ($tix->Count) {
-% my @tix = @{$tix->ItemsArrayRef};
-% my $total;
-% $total += ($_->ResolvedObj->Unix - $_->CreatedObj->Unix) for @tix;
-% $size+= ($#tix +1);
-% $grandtotal += $total;
-% $values{Duration} = Statistics::DurationAsString($total);
-% $data[$x++][$d] = int ($total );
-% } else {
-% $values{Duration} = "N/A";
-% }
-<& /RTx/Statistics/Elements/CollectionAsTable/Row, Format => \@Format, i => $line, record => $record, maxitems => $maxitems &>
-% $line++;
-%}
-% $size =1 if $size==0;
-% $values{text} = "Average time to resolve = " . Statistics::DurationAsString($grandtotal / $size);
-<& /RTx/Statistics/Elements/CollectionAsTable/Row, Format => \@OneCellFormat, i => $line, record => $record, maxitems => $maxitems &>
-% $line++;
-% $values{text} = "Total time to resolve = " . Statistics::DurationAsString( $grandtotal );
-<& /RTx/Statistics/Elements/CollectionAsTable/Row, Format => \@OneCellFormat, i => $line, record => $record, maxitems => $maxitems &>
-% $line++;
-</table>
-</&>
-
-<hr>
-
-<BR />
-<BR />
-
-<%perl>
-# Create the graph URL
-
-# change the total time to resolve to a floating point number of days
-foreach my $dat(@{$data[1]} ){
- $dat = ($dat / $Statistics::secsPerDay);
- $dat = sprintf("%0.4f", $dat);
-}
-
-my $url = 'Elements/Chart?x_labels=';
-for (0..$diff-1) {
- $url .= $data[0][$_] . ",";
-}
-chop $url;
-shift @data;
-$url .= "&data1=";
-for(0..$diff-1) {
- $data[0][$_] = 0 if !$data[0][$_];
- $url .= $data[0][$_] . ",";
-}
-</%perl>
-
-<& /RTx/Statistics/Elements/GraphBox, GraphURL => $url &>
-
-<& /RTx/Statistics/Elements/ControlsAsTable/ControlBox,
- Title => "Change Queue or Dates",
- ShowDates => 1, sMonth => \$sMonth, sDay => \$sDay, sYear => \$sYear,
- eMonth => \$eMonth, eDay => \$eDay, eYear => \$eYear,
- weekends => $weekends,
- ShowSingleQueue => 1, Queue => $Queue
- &>
-
-</form>
-
-<%ARGS>
-$max => $Statistics::TimeToResolveMaxRows
-$Queue => undef
-$weekends =>$Statistics::TimeToResolveWeekends
-$sMonth=>undef
-$sDay=>undef
-$sYear=>undef
-$eMonth=>undef
-$eDay=>undef
-$eYear=>undef
-$days=>undef
-$currentMonth=>undef
-
-$AllowSorting => undef
-$Order => undef
-$OrderBy => undef
-$ShowNavigation => 1
-$ShowHeader => 1
-$Rows => 50
-$Page => 1
-$BaseURL => undef
-</%ARGS>
-
-<%INIT>
-use RTx::Statistics;
-use Time::Local;
-my $n = 0;
-my @data = ([]);
-my @dates;
-my @msgs;
-my $size;
-my $selected;
-my $grandtotal = 0;
-my $diff;
-my $sEpoch=0;
-my $eEpoch=0;
-my $QueryString;
-
-my $maxitems = 4;
-my %record;
-my %values;
-my $record = \%record;
-
-$record{values} = \%values;
-
-
-# If debugging, set things up and display all the args
-Statistics::DebugClear();
-Statistics::DebugLog("CallsQueueDay/index.html ARGS:\n");
-for my $key (keys %ARGS) {
- Statistics::DebugLog("ARG{ $key }=" . $ARGS{$key} . "\n");
-}
-
-my $Format = qq{ Statistics_Date,
- '__Statistics_Created_Count__/STYLE:text-align:right;',
- '__Statistics_Resolved_Count__/STYLE:text-align:right;',
- '__Statistics_Dynamic__/KEY:Duration/TITLE:Time To Resolve/STYLE:text-align:right;' };
-my $BoldFormat = qq{ '<B>__Statistics_Date__</B>',
- '<B>__Statistics_Created_Count__</B>/STYLE:text-align:right;',
- '<B>__Statistics_Resolved_Count__</B>/STYLE:text-align:right;',
- '<B>__Statistics_Dynamic__</B>/KEY:Duration/TITLE:Time To Resolve/STYLE:text-align:right;' };
-
-# TODO need way to make this cell do colspan
-my $OneCellFormat = qq{ '<B>__Statistics_Dynamic__</B>/KEY:text/STYLE:text-align:left;','','','' };
-
-my (@Format) = $m->comp('/RTx/Statistics/Elements/CollectionAsTable/ParseFormat', Format => $Format);
-my (@BoldFormat) = $m->comp('/RTx/Statistics/Elements/CollectionAsTable/ParseFormat', Format => $BoldFormat);
-my (@OneCellFormat) = $m->comp('/RTx/Statistics/Elements/CollectionAsTable/ParseFormat', Format => $OneCellFormat);
-
-Statistics::DebugLog("CallsQueueDay/index.html Format array=" . join(',', @Format) . "\n");
-
-if ($sDay > $Statistics::monthsMaxDay{$sMonth}) {
- $sDay = $Statistics::monthsMaxDay{$sMonth};
-}
-
-if ($eDay > $Statistics::monthsMaxDay{$eMonth}) {
- $eDay = $Statistics::monthsMaxDay{$eMonth};
-}
-
-if ($sYear){
- $sEpoch = timelocal(0, 0, 0, $sDay, $sMonth, $sYear-1900);
-}
-if ($eYear){
-Statistics::DebugLog("eMonth = " . $eMonth . "\n");
- $eEpoch = timelocal(0, 0, 0, $eDay, $eMonth, $eYear-1900);
-} else {
- # This case happens when the page is first loaded
- my @local = localtime(time);
- ($eDay, $eMonth, $eYear) = ($local[3], $local[4], $local[5]);
- $eYear += 1900;
- $eEpoch = timelocal(0, 0, 0, $local[3], $local[4], $local[5], $local[6], $local[7], $local[8]);
-Statistics::DebugLog("Setting eEpoch=$eEpoch from current time.\n");
-}
-
-if (($eEpoch < $sEpoch) || ($sEpoch == 0)) {
- # We have an end, but not a start, or, overlapping.
-
- # if $currentMonth is set, just set the day to 1
- if($currentMonth) {
- # set start vars from end, but with day set to 1
- (undef, undef, undef, $sDay, $sMonth, $sYear) = localtime($eEpoch);
- $sDay=1;
- $sEpoch = timelocal(0, 0, 0, $sDay, $sMonth, $sYear);
- } else {
- # If the user has specified how many days back to go, use that,
- # If not, set start to configured default period before end
- if(defined $days) {
- $sEpoch = $eEpoch - ($days * $Statistics::secsPerDay);
- } else {
- $sEpoch = $eEpoch - ($Statistics::PerDayPeriod * $Statistics::secsPerDay);
- }
- (undef, undef, undef, $sDay, $sMonth, $sYear) = localtime($sEpoch);
- }
- $sYear += 1900;
-}
-
-# Compute days to chart.
-# The +1 is because we need to generate one more date. If the user
-# selected a 10 day range, we need to generate 11 days.
-$diff = int(($eEpoch - $sEpoch + $Statistics::secsPerDay - 1) / $Statistics::secsPerDay)+1;
-Statistics::DebugLog("Setting diff=$diff\n");
-
-Statistics::DebugLog("sEpoch=$sEpoch, components=" . join(',', localtime($sEpoch)) . "\n");
-Statistics::DebugLog("eEpoch=$eEpoch, components=" . join(',', localtime($eEpoch)) . "\n");
-
-my $QueueObj = new RT::Queue($session{'CurrentUser'});
-if (!defined $Queue) {
- $QueueObj->Load($Statistics::TimeToResolveQueue);
- $Queue = $QueueObj->Id();
-}
-
-# Set up the string for the current query for bookmarkable link
-$QueryString = "sDay=$sDay&sMonth=$sMonth&sYear=$sYear&eDay=$eDay&eMonth=$eMonth&eYear=$eYear&weekends=$weekends&Queue=$Queue";
-
-# Set up the end date to be midnight(morning) of the date after the one the user wanted.
-my $endRange = $eEpoch + $Statistics::secsPerDay;
-$QueueObj->Load($Queue);
-# NOTE: list loop starts at the end of the date range, unshifting dates onto
-# the arrays, so that they end up in start to finish order.
-$eEpoch += $Statistics::secsPerDay;
-$n = 0;
-until ($#dates == $diff ) {
- my $date = new RT::Date($session{CurrentUser});
- $date->Set(Value=>$endRange - $n, Format => 'unix');
- # Note: we used to adjust the time to local midnight, but
- # none of the other date entry fields in RT seem to adjust, so we've stopped.
- #Statistics::DebugLog("Before adjust to midnight date " . Statistics::FormatDate("%c", $date) . "\n");
- $n+= $Statistics::secsPerDay;
- # If we aren't showing weekends and this is one, decrement the number
- # of days to show and skip to the next date.
- if(!$weekends and Statistics::RTDateIsWeekend($date)) {$diff--; next;}
- unshift @dates, $date;
-Statistics::DebugLog("pushing date " . Statistics::FormatDate("%c", $date) . "\n");
- unshift @{ $data[0] }, Statistics::FormatDate($Statistics::PerDayLabelDateFormat, $date);
-}
-</%INIT>
projects / freeside.git / blobdiff