+%# BEGIN BPS TAGGED BLOCK {{{
+%#
+%# COPYRIGHT:
+%#
+%# This software is Copyright (c) 1996-2007 Best Practical Solutions, LLC
+%# <jesse@bestpractical.com>
+%#
+%# (Except where explicitly superseded by other copyright notices)
+%#
+%#
+%# LICENSE:
+%#
+%# This work is made available to you under the terms of Version 2 of
+%# the GNU General Public License. A copy of that license should have
+%# been provided with this software, but in any event can be snarfed
+%# from www.gnu.org.
+%#
+%# This work is distributed in the hope that it will be useful, but
+%# WITHOUT ANY WARRANTY; without even the implied warranty of
+%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU
+%# General Public License for more details.
+%#
+%# You should have received a copy of the GNU General Public License
+%# along with this program; if not, write to the Free Software
+%# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
+%# 02110-1301 or visit their web page on the internet at
+%# http://www.gnu.org/copyleft/gpl.html.
+%#
+%#
+%# CONTRIBUTION SUBMISSION POLICY:
+%#
+%# (The following paragraph is not intended to limit the rights granted
+%# to you to modify and distribute this software under the terms of
+%# the GNU General Public License and is only of importance to you if
+%# you choose to contribute your changes and enhancements to the
+%# community by submitting them to Best Practical Solutions, LLC.)
+%#
+%# By intentionally submitting any modifications, corrections or
+%# derivatives to this work, or any other work intended for use with
+%# Request Tracker, to Best Practical Solutions, LLC, you confirm that
+%# you are the copyright holder for those contributions and you grant
+%# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable,
+%# royalty-free, perpetual, license to use, copy, create derivative
+%# works based on those contributions, and sublicense and distribute
+%# those contributions and any derivatives thereof.
+%#
+%# END BPS TAGGED BLOCK }}}
%# REST/1.0/Forms/ticket/default
%#
<%ARGS>
$id
$changes => {}
$fields => undef
+$args => undef
</%ARGS>
-<%perl>
+<%INIT>
use MIME::Entity;
my @comments;
my ($c, $o, $k, $e) = ("", [], {}, 0);
my %data = %$changes;
my $ticket = new RT::Ticket $session{CurrentUser};
-my @dates = qw(Created Starts Started Due Resolved Told);
+my @dates = qw(Created Starts Started Due Resolved Told LastUpdated);
my @people = qw(Requestors Cc AdminCc);
my @create = qw(Queue Requestor Subject Cc AdminCc Owner Status Priority
InitialPriority FinalPriority TimeEstimated TimeWorked
}
}
else {
- if (%data == 0) {
+ if (!keys(%data)) {
# GET ticket/new: Return a suitable default form.
# We get defaults from queue/1 (XXX: What if it isn't there?).
my $due = new RT::Date $session{CurrentUser};
$starts->SetToNow;
return [
- "# Required: Queue, Requestor, Subject",
+ "# Required: id, Queue",
[ qw(id Queue Requestor Subject Cc AdminCc Owner Status Priority
InitialPriority FinalPriority TimeEstimated Starts Due Text) ],
{
if (exists $create{lc $k}) {
$v{$create{lc $k}} = delete $data{$k};
}
+ # Set custom field
+ elsif ($k =~ /^CF-/i) {
+ my $cf = RT::CustomField->new( $RT::SystemUser );
+ my $cfk = $k;
+ $cfk =~ s/^CF-//i;
+ unless($cf->LoadByName( Name => $cfk )) {
+ push @comments, "# Invalid custom field name ($cfk)";
+ delete $data{$k};
+ next;
+ }
+ $v{"CustomField-".$cf->Id()} = delete $data{$k};
+ }
elsif (lc $k eq 'text') {
$text = delete $data{$k};
}
}
+ # people fields allow multiple values
+ $v{$_} = vsplit($v{$_}) foreach ( grep $create{lc $_}, @people );
+
if ($text) {
$v{MIMEObj} =
MIME::Entity->build(
);
}
- $ticket->Create(%v);
- unless ($ticket->Id) {
- return [ "# Could not create ticket.", [], {}, 1 ];
+ my($tid,$trid,$terr) = $ticket->Create(%v);
+ unless ($tid) {
+ push(@comments, "# Could not create ticket.");
+ push(@comments, "# " . $terr);
+ goto DONE;
}
delete $data{id};
$id = $ticket->Id;
push(@comments, "# Ticket $id created.");
- goto DONE if %data == 0;
+ # see if the hash is empty
+ goto DONE if ! keys(%data);
}
}
# Now we know we're dealing with an existing ticket.
-if (%data == 0) {
+if (!keys(%data)) {
my ($time, $key, $val, @data);
push @data, [ id => "ticket/".$ticket->Id ];
}
foreach $key (@people) {
- next unless (!%$fields || (exists $fields->{lc $key}));
+ next unless (!%$fields || (exists $fields->{lc $key}));
push @data, [ $key => [ $ticket->$key->MemberEmailAddresses ] ];
}
foreach $key (qw(TimeEstimated TimeWorked TimeLeft)) {
next unless (!%$fields || (exists $fields->{lc $key}));
$val = $ticket->$key || 0;
- $val = $time->DurationAsString($val*60) if $val;
+ $val = "$val minutes" if $val;
push @data, [ $key => $val ];
}
+ # Display custom fields
+ my $CustomFields = $ticket->QueueObj->TicketCustomFields();
+ while (my $cf = $CustomFields->Next()) {
+ next unless (!%$fields || (exists $fields->{"cf-".lc $cf->Name}));
+ my $vals = $ticket->CustomFieldValues($cf->Id());
+ my @out = ();
+ while (my $v = $vals->Next()) {
+ push @out, $v->Content;
+ }
+ push @data, [ 'CF-' . $cf->Name => join ',', @out ];
+ }
+
my %k = map {@$_} @data;
$o = [ map {$_->[0]} @data ];
$k = \%k;
$s =~ s/^# //;
}
}
+ # Set custom field
+ elsif ($key =~ /^CF-/i) {
+ my $cf = RT::CustomField->new( $RT::SystemUser );
+ $key =~ s/^CF-//i;
+ if (not $cf->LoadByName( Name => $key )) {
+ $n = 0;
+ $s = "Unknown custom field.";
+ }
+ else {
+ ($n, $s) = $ticket->AddCustomFieldValue(
+ Field => $cf, Value => $val );
+ $s =~ s/^# // if defined $s;
+ }
+ }
elsif ($key ne 'id' && $key ne 'type' && $key ne 'creator') {
$n = 0;
$s = "Unknown field.";
$c ||= join("\n", @comments) if @comments;
return [$c, $o, $k, $e];
-</%perl>
+</%INIT>
projects / freeside.git / blobdiff