Name => 'Admin Comment', # loc
Description => 'Default admin comment template', # loc
Content =>
-'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]//g; $s =~ s/^Re//i; $s;}
+'Subject: [Comment] {my $s=($Transaction->Subject||$Ticket->Subject); $s =~ s/\\[Comment\\]\\s*//g; $s =~ s/^Re:\\s*//i; $s;}
RT-Attach-Message: yes
Greetings,
-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
+Your ticket has been approved by { eval { $Approver->Name } }.
Other approvals may be pending.
Approver\'s notes: { $Notes }
Greetings,
-Your ticket has been approved by { eval { $Approval->OwnerObj->Name } }.
+Your ticket has been approved by { eval { $Approver->Name } }.
Its Owner may now start to act on it.
Approver\'s notes: { $Notes }
Greetings,
-Your ticket has been rejected by { eval { $Approval->OwnerObj->Name } }.
+Your ticket has been rejected by { eval { $Approver->Name } }.
Approver\'s notes: { $Notes }
'