-# Any configuration directives you include here will override
+use utf8;
+
+# Any configuration directives you include here will override
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
+# If this file includes non-ASCII characters, it must be encoded in
+# UTF-8.
+#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
-# this comamnd:
+# this command:
#
# perl -c /path/to/your/etc/RT_SiteConfig.pm
#Set( $rtname, 'example.com');
-$RT::rtname = '%%%RT_DOMAIN%%%';
-$RT::Organization = '%%%RT_DOMAIN%%%';
+# These settings should have been inserted by the initial Freeside install.
+# Sometimes you may want to change domain, timezone, or freeside::URL later,
+# everything else should probably stay untouched.
-$RT::Timezone = '%%%RT_TIMEZONE%%%';
+Set($rtname, '%%%RT_DOMAIN%%%');
+Set($Organization, '%%%RT_DOMAIN%%%');
-$RT::WebBaseURL = '';
-$RT::WebPath = '/freeside/rt';
+Set($Timezone, '%%%RT_TIMEZONE%%%');
-$RT::WebExternalAuth = 1;
-$RT::WebFallbackToInternal = 1; #no
-$RT::WebExternalAuto = 1;
-
-$RT::MyTicketsLength = 10;
+Set($WebRemoteUserAuth, 1);
+Set($WebFallbackToInternal, 1); #no
+Set($WebRemoteUserAutocreate, 1);
$RT::URI::freeside::IntegrationType = 'Internal';
$RT::URI::freeside::URL = '%%%FREESIDE_URL%%%';
+$RT::URI::freeside::URL =~ m(^(https?://[^/]+)(/.*)?$)i;
+Set($WebBaseURL, $1);
+Set($WebPath, "$2/rt");
+
Set($DatabaseHost , '');
-#perl 5.8.0 - 5.8.2 experiment
-#@EmailInputEncodings = qw(iso-8859-1 us-ascii utf-8); # unless (@EmailInputEncodings);
-#Set($EmailOutputEncoding , 'iso-8859-1');
+# These settings are user-editable.
+
+Set($UsernameFormat, 'verbose'); #back to concise to hide email addresses
+
+#uncomment to use
+#Set($DefaultSummaryRows, 10);
+
+Set($MessageBoxWidth, 80);
+Set($MessageBoxRichTextHeight, 368);
+
+#redirects to ticket display on quick create
+#Set($DisplayTicketAfterQuickCreate, 1);
+
+#Set(@Plugins,(qw(Extension::QuickDelete RT::FM)));
+
+# Enable blacklist for e-mail notifications (matches via case insensitive regex)
+#Set(@NotifyBlacklist,(qw(reddit.com slashdot.org frank)));
+
+# Define default lifecycle to include resolved_quiet status workflow
+Set(%Lifecycles,
+ default => {
+ initial => [qw(new)], # loc_qw
+ active => [qw(open stalled)], # loc_qw
+ inactive => [qw(resolved resolved_quiet rejected deleted)], # loc_qw
+
+ defaults => {
+ on_create => 'new',
+ on_merge => 'resolved',
+ approved => 'open',
+ denied => 'rejected',
+ reminder_on_open => 'open',
+ reminder_on_resolve => 'resolved',
+ },
+
+ transitions => {
+ "" => [qw(new open resolved)],
+
+ # from => [ to list ],
+ new => [qw(open stalled resolved resolved_quiet rejected deleted)],
+ open => [qw(new stalled resolved resolved_quiet rejected deleted)],
+ stalled => [qw(new open rejected resolved resolved_quiet deleted)],
+ resolved => [qw(new open stalled rejected deleted)],
+ resolved_quiet => [qw(resolved)],
+ rejected => [qw(new open stalled resolved resolved_quiet deleted)],
+ deleted => [qw(new open stalled rejected resolved resolved_quiet)],
+ },
+
+ rights => {
+ '* -> deleted' => 'DeleteTicket',
+ '* -> *' => 'ModifyTicket',
+ },
+ actions => [
+ 'new -> open' => { label => 'Open It', update => 'Respond' },
+ 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
+ 'new -> resolved_quiet' => { label => 'Quiet Resolve', update => 'Comment' },
+ 'new -> rejected' => { label => 'Reject', update => 'Respond' },
+ 'new -> deleted' => { label => 'Delete', },
+ 'open -> stalled' => { label => 'Stall', update => 'Comment' },
+ 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
+ 'open -> resolved_quiet' => { label => 'Quiet Resolve', update => 'Comment' },
+ 'open -> rejected' => { label => 'Reject', update => 'Respond' },
+ 'stalled -> open' => { label => 'Open It', },
+ 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
+ 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
+ 'deleted -> open' => { label => 'Undelete', },
+ ],
+ },
+# don't change lifecyle of the approvals, they are not capable to deal with
+# custom statuses
+ approvals => {
+ initial => [ 'new' ],
+ active => [ 'open', 'stalled' ],
+ inactive => [ 'resolved', 'rejected', 'deleted' ],
+
+ defaults => {
+ on_create => 'new',
+ on_merge => 'resolved',
+ reminder_on_open => 'open',
+ reminder_on_resolve => 'resolved',
+ },
+
+ transitions => {
+ '' => [qw(new open resolved)],
+
+ # from => [ to list ],
+ new => [qw(open stalled resolved rejected deleted)],
+ open => [qw(new stalled resolved rejected deleted)],
+ stalled => [qw(new open rejected resolved deleted)],
+ resolved => [qw(new open stalled rejected deleted)],
+ rejected => [qw(new open stalled resolved deleted)],
+ deleted => [qw(new open stalled rejected resolved)],
+ },
+ rights => {
+ '* -> deleted' => 'DeleteTicket',
+ '* -> rejected' => 'ModifyTicket',
+ '* -> *' => 'ModifyTicket',
+ },
+ actions => [
+ 'new -> open' => { label => 'Open It', update => 'Respond' },
+ 'new -> resolved' => { label => 'Resolve', update => 'Comment' },
+ 'new -> rejected' => { label => 'Reject', update => 'Respond' },
+ 'new -> deleted' => { label => 'Delete', },
+ 'open -> stalled' => { label => 'Stall', update => 'Comment' },
+ 'open -> resolved' => { label => 'Resolve', update => 'Comment' },
+ 'open -> rejected' => { label => 'Reject', update => 'Respond' },
+ 'stalled -> open' => { label => 'Open It', },
+ 'resolved -> open' => { label => 'Re-open', update => 'Comment' },
+ 'rejected -> open' => { label => 'Re-open', update => 'Comment' },
+ 'deleted -> open' => { label => 'Undelete', },
+ ],
+ },
+);
+
+# Lifecycle 'default' from RT_Config.pm
+# Customer may set the lifecycle on their ticket queue as 'hide_resolve_quiet'
+# to suppress the 'resolve_quiet' ticket status
+Set(%Lifecycles,
+ hide_resolve_quiet => {
+ initial => [qw(new)], # loc_qw
+ active => [qw(open stalled)], # loc_qw
+ inactive => [qw(resolved rejected deleted)], # loc_qw
+
+ defaults => {
+ on_create => 'new',
+ on_merge => 'resolved',
+ approved => 'open',
+ denied => 'rejected',
+ reminder_on_open => 'open',
+ reminder_on_resolve => 'resolved',
+ },
+
+ transitions => {
+ "" => [qw(new open resolved)],
+
+ # from => [ to list ],
+ new => [qw( open stalled resolved rejected deleted)],
+ open => [qw(new stalled resolved rejected deleted)],
+ stalled => [qw(new open rejected resolved deleted)],
+ resolved => [qw(new open stalled rejected deleted)],
+ rejected => [qw(new open stalled resolved deleted)],
+ deleted => [qw(new open stalled rejected resolved )],
+ },
+ rights => {
+ '* -> deleted' => 'DeleteTicket',
+ '* -> *' => 'ModifyTicket',
+ },
+ actions => [
+ 'new -> open' => { label => 'Open It', update => 'Respond' }, # loc{label}
+ 'new -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
+ 'new -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
+ 'new -> deleted' => { label => 'Delete', }, # loc{label}
+ 'open -> stalled' => { label => 'Stall', update => 'Comment' }, # loc{label}
+ 'open -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
+ 'open -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
+ 'stalled -> open' => { label => 'Open It', }, # loc{label}
+ 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
+ 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
+ 'deleted -> open' => { label => 'Undelete', }, # loc{label}
+ ],
+ },
+# don't change lifecyle of the approvals, they are not capable to deal with
+# custom statuses
+ approvals => {
+ initial => [ 'new' ],
+ active => [ 'open', 'stalled' ],
+ inactive => [ 'resolved', 'rejected', 'deleted' ],
+
+ defaults => {
+ on_create => 'new',
+ on_merge => 'resolved',
+ reminder_on_open => 'open',
+ reminder_on_resolve => 'resolved',
+ },
+
+ transitions => {
+ '' => [qw(new open resolved)],
+
+ # from => [ to list ],
+ new => [qw(open stalled resolved rejected deleted)],
+ open => [qw(new stalled resolved rejected deleted)],
+ stalled => [qw(new open rejected resolved deleted)],
+ resolved => [qw(new open stalled rejected deleted)],
+ rejected => [qw(new open stalled resolved deleted)],
+ deleted => [qw(new open stalled rejected resolved)],
+ },
+ rights => {
+ '* -> deleted' => 'DeleteTicket',
+ '* -> rejected' => 'ModifyTicket',
+ '* -> *' => 'ModifyTicket',
+ },
+ actions => [
+ 'new -> open' => { label => 'Open It', update => 'Respond' }, # loc{label}
+ 'new -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
+ 'new -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
+ 'new -> deleted' => { label => 'Delete', }, # loc{label}
+ 'open -> stalled' => { label => 'Stall', update => 'Comment' }, # loc{label}
+ 'open -> resolved' => { label => 'Resolve', update => 'Comment' }, # loc{label}
+ 'open -> rejected' => { label => 'Reject', update => 'Respond' }, # loc{label}
+ 'stalled -> open' => { label => 'Open It', }, # loc{label}
+ 'resolved -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
+ 'rejected -> open' => { label => 'Re-open', update => 'Comment' }, # loc{label}
+ 'deleted -> open' => { label => 'Undelete', }, # loc{label}
+ ],
+ },
+);
1;
projects / freeside.git / blobdiff