=item C<$MaxAttachmentSize>
C<$MaxAttachmentSize> sets the maximum size (in bytes) of attachments
-stored in the database.
-
-For MySQL and Oracle, we set this size to 10 megabytes. If you're
-running a PostgreSQL version earlier than 7.1, you will need to drop
-this to 8192. (8k)
+stored in the database. This setting is irrelevant unless one of
+$TruncateLongAttachments or $DropLongAttachments (below) are set.
=cut
-
Set($MaxAttachmentSize, 10_000_000);
=item C<$TruncateLongAttachments>
perl etc/upgrade/generate-rtaddressregexp
-If left blank, RT will generate a regexp for you, based on your
-comment and correspond address settings on your queues; this comes at
-a small cost in start-up speed.
+If left blank, RT will compare each address to your configured
+C<$CorrespondAddress> and C<$CommentAddress> before searching for a
+Queue configured with a matching "Reply Address" or "Comment Address"
+on the Queue Admin page.
=cut
=cut
-Set($ExtractSubjectTagMatch, qr/\[.+? #\d+\]/);
+Set($ExtractSubjectTagMatch, qr/\[[^\]]+? #\d+\]/);
Set($ExtractSubjectTagNoMatch, ( ${RT::EmailSubjectTagRegex}
? qr/\[(?:${RT::EmailSubjectTagRegex}) #\d+\]/
: qr/\[\Q$RT::rtname\E #\d+\]/));
+=item C<$CheckMoreMSMailHeaders>
+
+Some email clients create a plain text version of HTML-formatted
+email to help other clients that read only plain text.
+Unfortunately, the plain text parts sometimes end up with
+doubled newlines and these can then end up in RT. This
+is most often seen in MS Outlook.
+
+Enable this option to have RT check for additional mail headers
+and attempt to identify email from MS Outlook. When detected,
+RT will then clean up double newlines. Note that it may
+clean up intentional double newlines as well.
+
+=cut
+
+Set( $CheckMoreMSMailHeaders, 0);
+
=back
to a temporary file. RT will log the location of the temporary file
so you can extract mail from it afterward.
+On shutdown, RT will clean up the temporary file created when using
+the 'testfile' option. If testing while the RT server is still running,
+you can find the files in the location noted in the log file. If you run
+a tool like C<rt-crontool> however, or if you look after stopping the server,
+the files will have been deleted when the process completed. If you need to
+keep the files for development or debugging, you can manually set
+C<< UNLINK => 0 >> where the testfile config is processed in
+F<lib/RT/Interface/Email.pm>.
+
=cut
-Set($MailCommand, "sendmailpipe");
+#Set($MailCommand, "sendmailpipe");
+Set($MailCommand, "sendmail");
=item C<$SetOutgoingMailFrom>
Warning: If you use this setting, bounced mails will appear to be
incoming mail to the system, thus creating new tickets.
+If the value contains an C<@>, it is assumed to be an email address and used as
+a global envelope sender. Expected usage in this case is to simply set the
+same envelope sender on all mail from RT, without defining
+C<$OverrideOutgoingMailFrom>. If you do define C<$OverrideOutgoingMailFrom>,
+anything specified there overrides the global value (including Default).
+
+This option only works if C<$MailCommand> is set to 'sendmailpipe'.
+
=cut
Set($SetOutgoingMailFrom, 0);
there is no ticket involved, then the value of the C<Default> key will
be used.
-This option is irrelevant unless C<$SetOutgoingMailFrom> is set.
+This option only works if C<$SetOutgoingMailFrom> is enabled and
+C<$MailCommand> is set to 'sendmailpipe'.
=cut
By default, RT records each message it sends out to its own internal
database. To change this behavior, set C<$RecordOutgoingEmail> to 0
+If this is disabled, users' digest mail delivery preferences
+(i.e. EmailFrequency) will also be ignored.
+
=cut
Set($RecordOutgoingEmail, 1);
=cut
-Set($SendmailArguments, "-oi -t");
+#Set($SendmailArguments, "-oi -t");
+Set($SendmailArguments, "-oi");
=item C<$SendmailBounceArguments>
A list of JavaScript files to be included in head. Removing any of
the default entries is not suggested.
+If you're a plugin author, refer to RT->AddJavaScript.
+
=cut
Set(@JSFiles, qw/
jquery-1.4.2.min.js
jquery_noconflict.js
jquery-ui-1.8.4.custom.min.js
+ jquery-ui-timepicker-addon.js
jquery-ui-patch-datepicker.js
- ui.timepickr.js
+ jquery.cookie.js
titlebox-state.js
util.js
userautocomplete.js
A list of additional CSS files to be included in head.
+If you're a plugin author, refer to RT->AddStyleSheets.
+
=cut
Set(@CSSFiles, qw//);
=cut
-Set($HomepageComponents, [qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches)]);
+Set(
+ $HomepageComponents,
+ [
+ qw(QuickCreate Quicksearch MyCalendar MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards SavedSearches ) # loc_qw
+ ]
+);
=back
OwnerName,
Priority,
'__NEWLINE__',
- '',
+ '__NBSP__',
'<small>__Requestors__</small>',
'<small>__CustomerTags__</small>',
'<small>__CreatedRelative__</small>',
Indexed => 0,
);
+=item C<$DontSearchFileAttachments>
+
+If C<$DontSearchFileAttachments> is set to 1, then uploaded files
+(attachments with file names) are not searched during content
+search.
+
+Note that if you use indexed FTS then named attachments are still
+indexed by default regardless of this option.
+
+=cut
+
+Set($DontSearchFileAttachments, undef);
=item C<$OnlySearchActiveTicketsInSimpleSearch>
If C<$ParseNewMessageForTicketCcs> is set to 1, RT will attempt to
divine Ticket 'Cc' watchers from the To and Cc lines of incoming
-messages. Be forewarned that if you have I<any> addresses which forward
-mail to RT automatically and you enable this option without modifying
-C<$RTAddressRegexp> below, you will get yourself into a heap of trouble.
+messages that create new Tickets. This option does not apply to replies
+or comments on existing Tickets. Be forewarned that if you have I<any>
+addresses which forward mail to RT automatically and you enable this
+option without modifying C<$RTAddressRegexp> below, you will get
+yourself into a heap of trouble.
=cut
=head1 Extra security
-=over 4
-
This is a list of extra security measures to enable that help keep your RT
safe. If you don't know what these mean, you should almost certainly leave the
defaults alone.
+=over 4
+
=item C<$DisallowExecuteCode>
If set to a true value, the C<ExecuteCode> right will be removed from
Set($Framebusting, 1);
+=item C<$RestrictReferrer>
+
+If set to a false value, the HTTP C<Referer> (sic) header will not be
+checked to ensure that requests come from RT's own domain. As RT allows
+for GET requests to alter state, disabling this opens RT up to
+cross-site request forgery (CSRF) attacks.
+
+=cut
+
+Set($RestrictReferrer, 1);
+
+=item C<$RestrictLoginReferrer>
+
+If set to a false value, RT will allow the user to log in from any link
+or request, merely by passing in C<user> and C<pass> parameters; setting
+it to a true value forces all logins to come from the login box, so the
+user is aware that they are being logged in. The default is off, for
+backwards compatability.
+
+=cut
+
+Set($RestrictLoginReferrer, 0);
+
+=item C<@ReferrerWhitelist>
+
+This is a list of hostname:port combinations that RT will treat as being
+part of RT's domain. This is particularly useful if you access RT as
+multiple hostnames or have an external auth system that needs to
+redirect back to RT once authentication is complete.
+
+ Set(@ReferrerWhitelist, qw(www.example.com:443 www3.example.com:80));
+
+If the "RT has detected a possible cross-site request forgery" error is triggered
+by a host:port sent by your browser that you believe should be valid, you can copy
+the host:port from the error message into this list.
+
+Simple wildcards, similar to SSL certificates, are allowed. For example:
+
+ *.example.com:80 # matches foo.example.com
+ # but not example.com
+ # or foo.bar.example.com
+
+ www*.example.com:80 # matches www3.example.com
+ # and www-test.example.com
+ # and www.example.com
+
+=cut
+
+Set(@ReferrerWhitelist, qw());
+
=back
+
+
=head1 Authorization and user configuration
=over 4
=item C<$WebSessionClass>
-C<$WebSessionClass> is the class you wish to use for managing
-Sessions. It defaults to use your SQL database, but if you are using
-MySQL 3.x and plans to use non-ascii Queue names, uncomment and add
-this line to F<RT_SiteConfig.pm> to prevent session corruption.
+C<$WebSessionClass> is the class you wish to use for managing sessions.
+It defaults to use your SQL database, except on Oracle, where it
+defaults to files on disk.
=cut
# 'auto-key-locate' => 'keyserver',
# enables the automatic retrieving of keys when verifying signatures
-# 'auto-key-retrieve' => undef,
+# 'keyserver-options' => 'auto-key-retrieve',
);
=back
When an approval is denied, the status of depending tickets will
be changed to this value.
+=item reminder_on_open
+
+When a reminder is opened, the status will be changed to this value.
+
+=item reminder_on_resolve
+
+When a reminder is resolved, the status will be changed to this value.
+
=back
=head2 Transitions between statuses and UI actions
=head3 Statuses available during ticket creation
-By default users can create tickets with any status, except
-deleted. If you want to restrict statuses available during creation
-then describe transition from '' (empty string), like in the example
-above.
+By default users can create tickets with a status of new,
+open, or resolved, but cannot create tickets with a status of
+rejected, stalled, or deleted. If you want to change the statuses
+available during creation, update the transition from '' (empty
+string), like in the example above.
=head3 Protecting status changes with rights
on_merge => 'resolved',
approved => 'open',
denied => 'rejected',
+ reminder_on_open => 'open',
+ reminder_on_resolve => 'resolved',
},
transitions => {
defaults => {
on_create => 'new',
on_merge => 'resolved',
+ reminder_on_open => 'open',
+ reminder_on_resolve => 'resolved',
},
transitions => {
Queues =>
q{'<a href="__WebPath__/Admin/Queues/Modify.html?id=__id__">__id__</a>/TITLE:#'}
.q{,'<a href="__WebPath__/Admin/Queues/Modify.html?id=__id__">__Name__</a>/TITLE:Name'}
- .q{,__Description__,__Address__,__Priority__,__DefaultDueIn__,__Disabled__},
+ .q{,__Description__,__Address__,__Priority__,__DefaultDueIn__,__Disabled__,__Lifecycle__},
Groups =>
q{'<a href="__WebPath__/Admin/Groups/Modify.html?id=__id__">__id__</a>/TITLE:#'}
This option has been deprecated. You can configure this site-wide
with L</Lifecycles> (see L</Labeling and defining actions>).
+=back
+
=cut
1;
projects / freeside.git / blobdiff