import rt 2.0.14

[freeside.git] / rt / docs / design_docs / users

diff --git a/rt/docs/design_docs/users b/rt/docs/design_docs/users
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+RT2 makes everybody a user. some sites won't like this. there
+should be away to make an "anonymous" user who the mailgate makes
+the requestor for all mailed in tickets. it would then set the
+ticket 'requestor' watcher's alternate email address to the real
+requestor's email.
+
+additionally, eventually, users will need to be deleted. RT doesn't
+want any user deleted. Instead, there will be a flag in the user's
+entry in the users table called 'Disabled.'  Disabled users will
+not be able to be granted rights.
+
+       The process of disabling a user should remove their acls and
+should force the giving away of their tickets or reject the disabling.
+