#
# COPYRIGHT:
#
-# This software is Copyright (c) 1996-2011 Best Practical Solutions, LLC
+# This software is Copyright (c) 1996-2012 Best Practical Solutions, LLC
# <sales@bestpractical.com>
#
# (Except where explicitly superseded by other copyright notices)
# fix lib paths, some may be relative
BEGIN {
require File::Spec;
- my @libs = ("lib", "local/lib");
+ my @libs = ("/opt/rt3/lib", "/opt/rt3/local/lib");
my $bin_path;
for my $lib (@libs) {
help() if $help;
unless ( $CurrentUser->Id ) {
- print loc("No RT user found. Please consult your RT administrator.\n");
+ print loc("No RT user found. Please consult your RT administrator.");
exit(1);
}
#for each ticket we've found
while ( my $ticket = $tickets->Next() ) {
- print $ticket->Id() . ": " if ($verbose);
+ print $ticket->Id() . ":\n" if ($verbose);
my $template_obj = get_template( $ticket );
my $txns = get_transactions($ticket);
my $found = 0;
while ( my $txn = $txns->Next ) {
- print loc("Using transaction #[_1]...", $txn->id)
+ print "\t".loc("Using transaction #[_1]...", $txn->id)."\n"
if $verbose;
process($ticket, $txn, $template_obj);
$found = 1;
}
- print loc("Couldn't find suitable transaction, skipping")
+ print "\t".loc("Couldn't find suitable transaction, skipping")."\n"
if $verbose && !$found;
} else {
- print loc("Processing without transaction, some conditions and actions may fail. Consider using --transaction argument")
+ print "\t".loc("Processing without transaction, some conditions and actions may fail. Consider using --transaction argument")."\n"
if $verbose;
process($ticket, undef, $template_obj);
# if the condition doesn't apply, get out of here
return unless $condition_obj->IsApplicable;
- print loc("Condition matches...") if $verbose;
+ print "\t".loc("Condition matches...")."\n" if $verbose;
}
#prepare our action
#if our preparation, move onto the next ticket
return unless $action_obj->Prepare;
- print loc("Action prepared...") if $verbose;
+ print "\t".loc("Action prepared...")."\n" if $verbose;
#commit our action.
return unless $action_obj->Commit;
- print loc("Action committed.\n") if $verbose;
+ print "\t".loc("Action committed.")."\n" if $verbose;
}
-=head2 get_transactions
-
-Takes ticket and returns L<RT::Transactions> object with transactions
-of the ticket according to command line arguments C<--transaction>
-and <--transaction-type>.
-
-=cut
+# =head2 get_transactions
+#
+# Takes ticket and returns L<RT::Transactions> object with transactions
+# of the ticket according to command line arguments C<--transaction>
+# and <--transaction-type>.
+#
+# =cut
sub get_transactions {
my $ticket = shift;
return $txns;
}
-=head2 get_template
-
-Takes a ticket and returns a template according to command line options.
-
-=cut
+# =head2 get_template
+#
+# Takes a ticket and returns a template according to command line options.
+#
+# =cut
{ my $cache = undef;
sub get_template {
# by id
return $cache if $cache;
- my $cache = RT::Template->new( $RT::SystemUser );
+ my $cache = RT::Template->new( RT->SystemUser );
$cache->Load( $template );
die "Failed to load template '$template'"
unless $cache->id;
my $queue = $ticket->Queue;
return $cache->{ $queue } if $cache->{ $queue };
- my $res = RT::Template->new( $RT::SystemUser );
+ my $res = RT::Template->new( RT->SystemUser );
$res->LoadQueueTemplate( Queue => $queue, Name => $template );
unless ( $res->id ) {
$res->LoadGlobalTemplate( $template );
return $cache->{ $queue } = $res;
} }
-# {{{ load_module
-
-=head2 load_module
-
-Loads a perl module, dying nicely if it can't find it.
-=cut
+# =head2 load_module
+#
+# Loads a perl module, dying nicely if it can't find it.
+#
+# =cut
sub load_module {
my $modname = shift;
}
-# }}}
-# {{{ loc
-=head2 loc LIST
-
-Localize this string, with the current user's currentuser object
-
-=cut
+# =head2 loc LIST
+#
+# Localize this string, with the current user's currentuser object
+#
+# =cut
sub loc {
$CurrentUser->loc(@_);
}
-# }}}
sub help {
print loc("Escalate tickets"). "\n";
print " bin/rt-crontool \\\n";
print " --search RT::Search::ActiveTicketsInQueue --search-arg general \\\n";
- print " --action RT::Action::EscalatePriority\n";
+ print" --action RT::Action::EscalatePriority\n";
exit(0);
}
+
+__END__
+
+=head1 NAME
+
+rt-crontool - a tool to act on tickets from an external scheduling tool
+
+=head1 SYNOPSIS
+
+ # find all active tickets in the queue 'general' and set their priority to 99 if they are overdue:
+ rt-crontool \
+ --search RT::Search::ActiveTicketsInQueue --search-arg general \
+ --condition RT::Condition::Overdue \
+ --action RT::Action::SetPriority --action-arg 99 \
+ --verbose
+
+ # Escalate tickets
+ rt-crontool \
+ --search RT::Search::ActiveTicketsInQueue --search-arg general \
+ --action RT::Action::EscalatePriority
+
+=head1 DESCRIPTION
+
+This script is a tool to act on tickets from an external scheduling tool, such
+as cron.
+
+Security:
+
+This tool allows the user to run arbitrary perl modules from within RT. If
+this tool were setgid, a hostile local user could use this tool to gain
+administrative access to RT. It is incredibly important that nonprivileged
+users not be allowed to run this tool. It is suggested that you create a
+non-privileged unix user with the correct group membership and RT access to
+run this tool.
+
+
+=head1 OPTIONS
+
+=over
+
+=item search
+
+Specify the search module you want to use
+
+=item search-arg
+
+An argument to pass to --search
+
+=item condition
+
+Specify the condition module you want to use
+
+=item condition-arg
+
+An argument to pass to --condition
+
+=item action
+
+Specify the action module you want to use
+
+=item action-arg
+
+An argument to pass to --action
+
+=item template
+
+Specify name or id of template(s) you want to use
+
+=item transaction
+
+Specify if you want to use either 'first', 'last' or 'all' transactions
+
+
+=item transaction-type
+
+Specify the comma separated list of transactions' types you want to use
+
+=item log
+
+Adjust LogToScreen config option
+
+=item verbose
+
+Output status updates to STDOUT
+
+=back
+
projects / freeside.git / blobdiff