lib/RT/Action/CreateTickets.pm #create ticket on custom field change
lib/RT/Action/EscalatePriority.pm #ticket escalation
lib/RT/Action/EscalateQueue.pm #ticket escalation
lib/RT/Action/CreateTickets.pm #create ticket on custom field change
lib/RT/Action/EscalatePriority.pm #ticket escalation
lib/RT/Action/EscalateQueue.pm #ticket escalation