lib/RT/Condition.pm #create ticket on custom field change
lib/RT/Scrip_Overlay.pm #create ticket on custom field change
lib/RT/Action/CreateTickets.pm #create ticket on custom field change
+lib/RT/Action/EscalatePriority.pm #ticket escalation
lib/RT/Condition/CustomFieldChange.pm #create ticket on custom field change
lib/RT/Interface/Web_Vendor.pm
lib/RT/Interface/Web/Handler.pm #freeside comp_root for dashboard emails