-%
-% my( $cust_main ) = @_;
-%
-% my $conf = new FS::Conf;
-% my $num = $conf->config('cust_main-max_tickets') || 10;
-%
-% my @tickets = ();
-% unless ( $conf->config('ticket_system-custom_priority_field') ) {
-%
-% @tickets =
-% @{ FS::TicketSystem->customer_tickets($cust_main->custnum, $num) };
-%
-% } else {
-%
-% foreach my $priority (
-% $conf->config('ticket_system-custom_priority_field-values'), ''
-% ) {
-% last if scalar(@tickets) >= $num;
-% push @tickets,
-% @{ FS::TicketSystem->customer_tickets( $cust_main->custnum,
-% $num - scalar(@tickets),
-% $priority,
-% )
-% };
-% }
-%
-% }
-%
-%
-
-
-Highest priority tickets
-(<A HREF="<% FS::TicketSystem->href_customer_tickets($cust_main->custnum) %>">View all tickets for this customer</A>)
-(<A HREF="<% FS::TicketSystem->href_new_ticket($cust_main, join(', ', grep { $_ !~ /^(POST|FAX)$/ } $cust_main->invoicing_list ) ) %>">New ticket for this customer</A>)
+<FORM METHOD="GET" ACTION="<% $new_base %>" NAME="CreateTicketForm">
+<INPUT TYPE="submit" VALUE="Create new ticket">
+in queue
+<SELECT NAME="Queue">
+% my %queues = FS::TicketSystem->queues();
+% foreach my $queueid ( keys %queues ) {
+% #should consider whether the user has ACL to create ticket in each queue
+ <OPTION VALUE="<% $queueid %>"
+ <% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
+ ><% $queues{$queueid} |h %>
+% }
+</SELECT>
+% foreach my $param ( grep { $_ ne 'Queue' } keys %new_param ) {
+ <INPUT TYPE="hidden" NAME="<% $param %>" VALUE="<% $new_param{$param} |h %>">
+% }
+</FORM>
+<BR>
+
+(<A HREF="<% $open_link %>">View <% $openlabel %> tickets for this customer</A>)
+(<A HREF="<% $res_link %>">View resolved tickets for this customer</A>)
+<BR><BR>
<% include("/elements/table-grid.html") %>
% my $bgcolor1 = '#eeeeee';
% my $bgcolor2 = '#ffffff';
% my $bgcolor = '';
-%
-
<TR>
<TH CLASS="grid" BGCOLOR="#cccccc">#</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Subject</TH>
- <TH CLASS="grid" BGCOLOR="#cccccc">Priority</TH>
- <TH CLASS="grid" BGCOLOR="#cccccc">Queue</TH>
<TH CLASS="grid" BGCOLOR="#cccccc">Status</TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc">Queue</TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc">Owner</TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc">Priority</TH>
</TR>
+
% foreach my $ticket ( @tickets ) {
% my $href = FS::TicketSystem->href_ticket($ticket->{id});
% if ( $bgcolor eq $bgcolor1 ) {
% } else {
% $bgcolor = $bgcolor1;
% }
-%
+ <TR>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <A HREF=<%$href%>><% $ticket->{id} %></A>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <A HREF=<%$href%>><% $ticket->{subject} %></A>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{status} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{queue} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{owner} %>
+ </TD>
+
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{content}
+ ? $ticket->{content}.' ('.$ticket->{priority}.')'
+ : $ticket->{priority}
+ %>
+ </TD>
+
+ </TR>
-<TR>
+% }
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>"><A HREF=<%$href%>><% $ticket->{id} %></A></TD>
+</TABLE>
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>"><A HREF=<%$href%>><% $ticket->{subject} %></A></TD>
+<%init>
- <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>"><% $ticket->{content} || $ticket->{priority} %></TD>
+my( $cust_main ) = @_;
+my( @tickets ) = $cust_main->tickets;
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>"><% $ticket->{name} %></TD>
+my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
+my $openlabel = join('/', FS::TicketSystem->statuses );
- <TD CLASS="grid" BGCOLOR="<% $bgcolor %>"><% $ticket->{status} %></TD>
-
-</TR>
-% }
+my $res_link = FS::TicketSystem->href_customer_tickets(
+ $cust_main->custnum,
+ { 'statuses' => [ 'resolved' ] }
+ );
+my( $new_base, %new_param ) = FS::TicketSystem->href_params_new_ticket(
+ $cust_main,
+ join(', ', $cust_main->invoicing_list_emailonly ) );
-</TABLE>
+my $new_link = FS::TicketSystem->href_new_ticket(
+ $cust_main,
+ join(', ', $cust_main->invoicing_list_emailonly )
+ );
+</%init>