-<%
- my( $cust_main ) = @_;
-
- my $conf = new FS::Conf;
- my $num = $conf->config('cust_main-max_tickets') || 10;
-
- my @tickets = ();
- unless ( $conf->config('ticket_system-custom_priority_field') ) {
-
- @tickets =
- @{ FS::TicketSystem->customer_tickets($cust_main->custnum, $num) };
-
- } else {
-
- foreach my $priority (
- $conf->config('ticket_system-custom_priority_field-values'), ''
- ) {
- last if scalar(@tickets) >= $num;
- push @tickets,
- @{ FS::TicketSystem->customer_tickets( $cust_main->custnum,
- $num - scalar(@tickets),
- $priority,
- )
- };
- }
-
- }
-
-%>
-
-Highest priority tickets
-(<A HREF="<%= FS::TicketSystem->href_customer_tickets($cust_main->custnum) %>">View all tickets for this customer</A>)
-(<A HREF="<%= FS::TicketSystem->href_new_ticket($cust_main, join(', ', grep { $_ !~ /^(POST|FAX)$/ } $cust_main->invoicing_list ) ) %>">New ticket for this customer</A>)
-
-<%= include("/elements/table-grid.html") %>
-
-<% my $bgcolor1 = '#eeeeee';
- my $bgcolor2 = '#ffffff';
- my $bgcolor = '';
-%>
+<FORM METHOD="GET" NAME="CreateTicketForm" STYLE="display:inline">
+<SCRIPT TYPE="text/javascript">
+function updateTicketLink() {
+ var link = document.getElementById('CreateTicketLink');
+ var selector = document.getElementById('Queue')
+ link.href = "<% $new_base.'?'.
+ join(';', map(
+ { ($_ eq 'Queue') ? () : "$_=$new_param{$_}"}
+ keys %new_param),'Queue=') %>" + selector.options[selector.selectedIndex].value;
+}
+</SCRIPT>
+<A id="CreateTicketLink" HREF="<% $new_link %>"><% mt('Create new ticket') |h %></A>
+ <% mt('in queue') |h %>
+%# fetch list of queues in which the user can create tickets
+% my %queues = FS::TicketSystem->queues('', 'CreateTicket');
+% if( $conf->exists('ticket_system-force_default_queueid') ) {
+<B><% $queues{$new_param{'Queue'}} %></B>
+<INPUT TYPE="hidden" NAME="Queue" VALUE="<% $new_param{'Queue'} %>">
+% }
+% else {
+<SELECT NAME="Queue" id="Queue" onchange="updateTicketLink()">
+% foreach my $queueid ( sort { $queues{$a} cmp $queues{$b} } keys %queues ) {
+ <OPTION VALUE="<% $queueid %>"
+ <% $queueid == $new_param{'Queue'} ? 'SELECTED' : '' %>
+ ><% $queues{$queueid} |h %>
+% }
+</SELECT>
+<SCRIPT DEFER TYPE="text/javascript">updateTicketLink();</SCRIPT>
+% }
+</FORM>
+<BR>
+
+(<A HREF="<% $open_link %>"><% mt("View $openlabel tickets for this customer") |h %></A>)
+(<A HREF="<% $res_link %>"><% mt('View resolved tickets for this customer') |h %></A>)
+<BR><BR>
+
+<& /elements/table-grid.html &>
+% my $bgcolor1 = '#eeeeee';
+% my $bgcolor2 = '#ffffff';
+% my $bgcolor = '';
<TR>
- <TH CLASS="grid" BGCOLOR="#cccccc">#</TH>
- <TH CLASS="grid" BGCOLOR="#cccccc">Subject</TH>
- <TH CLASS="grid" BGCOLOR="#cccccc">Priority</TH>
- <TH CLASS="grid" BGCOLOR="#cccccc">Queue</TH>
- <TH CLASS="grid" BGCOLOR="#cccccc">Status</TH>
-</TR>
-
-<% foreach my $ticket ( @tickets ) {
- my $href = FS::TicketSystem->href_ticket($ticket->{id});
- if ( $bgcolor eq $bgcolor1 ) {
- $bgcolor = $bgcolor2;
- } else {
- $bgcolor = $bgcolor1;
- }
-%>
-
-<TR>
-
- <TD CLASS="grid" BGCOLOR="<%= $bgcolor %>"><A HREF=<%=$href%>><%= $ticket->{id} %></A></TD>
-
- <TD CLASS="grid" BGCOLOR="<%= $bgcolor %>"><A HREF=<%=$href%>><%= $ticket->{subject} %></A></TD>
-
- <TD ALIGN="right" CLASS="grid" BGCOLOR="<%= $bgcolor %>"><%= $ticket->{content} || $ticket->{priority} %></TD>
-
- <TD CLASS="grid" BGCOLOR="<%= $bgcolor %>"><%= $ticket->{name} %></TD>
-
- <TD CLASS="grid" BGCOLOR="<%= $bgcolor %>"><%= $ticket->{status} %></TD>
-
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('#') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Subject') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Status') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Queue') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Owner') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Due') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Estimated Time') |h %></TH>
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Priority') |h %></TH>
+% if ( $ss_priority ) {
+ <TH CLASS="grid" BGCOLOR="#cccccc"><% mt('Customer Priority') |h %></TH>
+% }
</TR>
-<% } %>
+% foreach my $ticket ( @tickets ) {
+% my $href = FS::TicketSystem->href_ticket($ticket->{id});
+% if ( $bgcolor eq $bgcolor1 ) {
+% $bgcolor = $bgcolor2;
+% } else {
+% $bgcolor = $bgcolor1;
+% }
+
+ <TR>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <A HREF=<%$href%>><% $ticket->{id} %></A>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <A HREF=<%$href%>><% $ticket->{subject} %></A>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{status} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{queue} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{owner} %>
+ </TD>
+
+ <TD CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $date_formatter->($ticket->{due}) %>
+ </TD>
+
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{timeestimated} %>
+ </TD>
+
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{content}
+ ? $ticket->{content}.' ('.$ticket->{priority}.')'
+ : $ticket->{priority}
+ %>
+ </TD>
+
+% if ( $ss_priority ) {
+ <TD ALIGN="right" CLASS="grid" BGCOLOR="<% $bgcolor %>">
+ <% $ticket->{"CF.{$ss_priority}"} %>
+ </TD>
+% }
+
+ </TR>
+
+% }
</TABLE>
+<%init>
+use Date::Format 'time2str';
+use Date::Parse 'str2time';
+
+my( $conf ) = new FS::Conf;
+my( $cust_main ) = @_;
+my( @tickets ) = $cust_main->tickets;
+
+my $open_link = FS::TicketSystem->href_customer_tickets($cust_main->custnum);
+my $openlabel = join('/', FS::TicketSystem->statuses );
+
+my $res_link = FS::TicketSystem->href_customer_tickets(
+ $cust_main->custnum,
+ { 'statuses' => [ 'resolved' ] }
+ );
+
+my( $new_base, %new_param ) =
+ FS::TicketSystem->href_params_new_ticket( $cust_main );
+
+my $new_link = FS::TicketSystem->href_new_ticket( $cust_main );
+
+my $ss_priority = FS::TicketSystem->selfservice_priority;
+if ( $ss_priority ) {
+ my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
+ use sort 'stable';
+ # sort in the following way:
+ @tickets = sort {
+ # within a severity level...
+ ( $a->{'content'} eq $b->{'content'} ) ? (
+ # no-priority tickets sort last
+ (
+ ($a->{'_selfservice_priority'} eq '') <=>
+ ($b->{'_selfservice_priority'} eq '')
+ ) ||
+ # otherwise obey ticket_system-priority_reverse
+ ( $dir *
+ ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
+ )
+ ) : 0; # but don't rearrange between severity levels
+ } @tickets;
+}
+
+my $format = $conf->config('date_format') || '%Y-%m-%d';
+
+my $date_formatter = sub {
+ my $time = str2time($_[0], 'GMT');
+ # exclude times within 24 hours of zero
+ ($time > 86400) ? time2str($format, $time) : '';
+};
+
+</%init>
projects / freeside.git / blobdiff