'name_singular' => 'ticket',
'query' => $query,
'count_query' => $count_query,
- 'count_addl' => [ $format_seconds_sub, $format_seconds_sub, ],
+ 'count_addl' => [ $format_seconds_sub,
+ $applied_time ? $format_seconds_sub : () ],
'header' => [ 'Ticket #',
'Ticket',
'Time',
- 'Applied',
+ $applied_time ? 'Applied' : (),
],
'fields' => [ 'ticketid',
sub { encode_entities(shift->get('subject')) },
- sub { my $seconds = shift->get('transaction_time');
+ sub { my $seconds = shift->get('ticket_time');
&{ $format_seconds_sub }( $seconds );
},
- sub { my $seconds = shift->get('support');
+ ($applied_time ?
+ sub { my $seconds = shift->get('applied_time');
&{ $format_seconds_sub }( $seconds );
- },
+ } : () ),
],
'sort_fields' => [ 'ticketid',
'subject',
'transaction_time',
- 'support_time',
+ $applied_time ? 'applied_time' : (),
],
'links' => [
$link,
die "access denied"
unless $FS::CurrentUser::CurrentUser->access_right('List rating data');
+local $FS::Record::nowarn_classload = 1;
+
#some amount of false laziness w/timeworked.html...
-my $transactiontime = "
- CASE transactions.type when 'Set'
- THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
- ELSE timetaken*60
- END
-";
+my @select = (
+ 'Tickets.Id AS ticketid',
+ 'Tickets.Subject'
+);
+my @select_total = ( 'COUNT(*)' );
+my ($transaction_time, $applied_time);
my $join = 'JOIN Users ON Transactions.Creator = Users.Id '; #.
-# 'LEFT JOIN acct_rt_transaction '.
-# ' ON Transactions.Id = acct_rt_transaction.transaction_id';
my $twhere = "
- WHERE objecttype='RT::Ticket'
- AND Transactions.ObjectId = Tickets.Id
+ WHERE Transactions.ObjectType = 'RT::Ticket'
+ AND Transactions.ObjectId = Tickets.Id
+";
+
+my $cfname = '';
+if ( $cgi->param('cfname') =~ /^\w(\w|\s)*$/ ) {
+
+ $cfname = $cgi->param('cfname');
+
+ $transaction_time = "(CASE Transactions.Type
+ WHEN 'CustomField' THEN
+ ( coalesce(to_number(ocfv_new.Content,'999999'),0)
+ - coalesce(to_number(ocfv_old.Content,'999999'),0) )
+ ELSE ( to_number(ocfv_main.Content,'999999') )
+ END) * 60";
+
+ $join .= "
+ LEFT JOIN ObjectCustomFieldValues ocfv_new
+ ON ( ocfv_new.Id = Transactions.NewReference )
+ LEFT JOIN ObjectCustomFieldValues ocfv_old
+ ON ( ocfv_old.Id = Transactions.OldReference )
+ LEFT JOIN ObjectCustomFieldValues ocfv_main
+ ON ( ocfv_main.ObjectType = 'RT::Transaction'
+ AND ocfv_main.ObjectId = Transactions.Id )
+ JOIN CustomFields
+ ON ( ( CustomFields.LookupType = 'RT::Queue-RT::Ticket-RT::Transaction'
+ AND CustomFields.Id = ocfv_main.CustomField
+ AND ocfv_main.Id IS NOT NULL
+ )
+ OR
+ ( CustomFields.LookupType = 'RT::Queue-RT::Ticket'
+ AND (CustomFields.Id = ocfv_new.CustomField OR ocfv_new.Id IS NULL)
+ AND (CustomFields.Id = ocfv_old.CustomField OR ocfv_old.Id IS NULL)
+ AND ocfv_main.Id IS NULL
+ ) )
+ ";
+
+ $twhere .= " AND CustomFields.Name = '$cfname'
+ AND (ocfv_new.Id IS NOT NULL OR ocfv_old.Id IS NOT NULL OR ocfv_main.Id IS NOT NULL)";
+
+}
+else {
+ $transaction_time = "
+ CASE transactions.type when 'Set'
+ THEN (to_number(newvalue,'999999')-to_number(oldvalue, '999999')) * 60
+ ELSE timetaken*60
+ END";
+
+ my $applied = '';
+ if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
+ $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
+ $applied = "AND svcnum = $1";
+ }
+
+ $twhere .= "
AND ( ( Transactions.Type = 'Set'
AND Transactions.Field = 'TimeWorked'
AND Transactions.NewValue != Transactions.OldValue )
OR ( ( Transactions.Type='Create' OR Transactions.Type='Comment' OR Transactions.Type='Correspond' OR Transactions.Type='Touch' )
AND Transactions.TimeTaken > 0
)
- )
-";
-#AND transaction_time != 0
-#AND $wheretimeleft
+ )";
+
+ $applied_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $applied )";
+
+}
-my $support = '';
my($beginning, $ending) = FS::UI::Web::parse_beginning_ending($cgi);
# TIMESTAMP is Pg-specific... ?
$twhere .= " AND Users.name = '$1' ";
}
-if ( $cgi->param('svcnum') =~ /^\s*(\d+)\s*$/ ) {
- $twhere .= " AND EXISTS( SELECT 1 FROM acct_rt_transaction WHERE acct_rt_transaction.transaction_id = Transactions.id AND svcnum = $1 )";
- $support = "AND svcnum = $1";
-}
-
my $transactions = "FROM Transactions $join $twhere";
my $where = "WHERE EXISTS ( SELECT 1 $transactions )";
-my $transaction_time = "( SELECT SUM($transactiontime) $transactions )";
-my $support_time = "( SELECT SUM(support) FROM acct_rt_transaction LEFT JOIN Transactions ON ( transaction_id = Id ) $twhere $support )";
+my $ticket_time = "( SELECT SUM($transaction_time) $transactions )";
+push @select, "$ticket_time AS ticket_time";
+push @select_total, "SUM($ticket_time)";
+
+if ( $applied_time) {
+ push @select, "$applied_time AS applied_time";
+ push @select_total, "SUM($applied_time)";
+}
my $query = {
- 'select' => join(', ',
- 'Tickets.Id AS ticketid',
- 'Tickets.Subject',
- "$transaction_time AS transaction_time",
- "$support_time AS support",
- ),
+ 'select' => join(', ', @select),
'table' => 'tickets', #Pg-ism
#'table' => 'Tickets',
'addl_from' => '', #$join,
'order by' => 'ORDER BY Created',
};
-my $count_query =
+my $count_query = "SELECT ".join(', ', @select_total)." FROM Tickets $where";
#"SELECT COUNT(*), SUM($transactiontime), SUM(acct_rt_transaction.support) FROM Transactions $join $where";
#"SELECT COUNT(*), ( SUM($transactiontime) $transactions ) FROM Tickets"; # $join $where";
- "SELECT COUNT(*),
- SUM( $transaction_time ),
- SUM( $support_time )
- FROM Tickets $where"; # $join $where";
my $link = [ "${p}rt/Ticket/Display.html?id=", sub { shift->get('ticketid'); } ];
projects / freeside.git / blobdiff