package FS::cust_svc;
+use base qw( FS::cust_main_Mixin FS::option_Common ); #FS::Record );
use strict;
-use vars qw( @ISA $DEBUG $me $ignore_quantity );
-use Carp;
+use vars qw( $DEBUG $me $ignore_quantity $conf $ticket_system );
+use Carp qw(cluck);
#use Scalar::Util qw( blessed );
+use List::Util qw( max );
use FS::Conf;
-use FS::Record qw( qsearch qsearchs dbh str2time_sql );
-use FS::cust_pkg;
+use FS::Record qw( qsearch qsearchs dbh str2time_sql str2time_sql_closing );
use FS::part_pkg;
use FS::part_svc;
use FS::pkg_svc;
+use FS::part_svc_link;
use FS::domain_record;
use FS::part_export;
use FS::cdr;
+use FS::UI::Web;
+use FS::export_cust_svc;
+use FS::DBI;
#most FS::svc_ classes are autoloaded in svc_x emthod
use FS::svc_acct; #this one is used in the cache stuff
-@ISA = qw( FS::cust_main_Mixin FS::option_Common ); #FS::Record );
$DEBUG = 0;
$me = '[cust_svc]';
$ignore_quantity = 0;
+#ask FS::UID to run this stuff for us later
+FS::UID->install_callback( sub {
+ $conf = new FS::Conf;
+ $ticket_system = $conf->config('ticket_system')
+});
+
+our $cache_enabled = 0;
+
+sub _simplecache {
+ my( $self, $hashref ) = @_;
+ if ( $cache_enabled && $hashref->{'svc'} ) {
+ $self->{'_svcpart'} = FS::part_svc->new($hashref);
+ }
+}
+
sub _cache {
my $self = shift;
my ( $hashref, $cache ) = @_;
=item svcpart - Service definition (see L<FS::part_svc>)
+=item agent_svcid - Optional legacy service ID
+
=item overlimit - date the service exceeded its usage limit
=back
Adds this service to the database. If there is an error, returns the error,
otherwise returns false.
+=cut
+
+sub insert {
+ my $self = shift;
+
+ local $SIG{HUP} = 'IGNORE';
+ local $SIG{INT} = 'IGNORE';
+ local $SIG{QUIT} = 'IGNORE';
+ local $SIG{TERM} = 'IGNORE';
+ local $SIG{TSTP} = 'IGNORE';
+ local $SIG{PIPE} = 'IGNORE';
+
+ my $oldAutoCommit = $FS::UID::AutoCommit;
+ local $FS::UID::AutoCommit = 0;
+ my $dbh = dbh;
+
+ my $error = $self->SUPER::insert;
+
+ #check if this releases a hold (see FS::pkg_svc provision_hold)
+ $error ||= $self->_check_provision_hold;
+
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error if $error
+ }
+
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+ ''; #no error
+
+}
+
=item delete
Deletes this service from the database. If there is an error, returns the
error, otherwise returns false. Note that this only removes the cust_svc
record - you should probably use the B<cancel> method instead.
+=cut
+
+my $rt_session;
+
+sub delete {
+ my $self = shift;
+
+ my $cust_pkg = $self->cust_pkg;
+ my $custnum = $cust_pkg->custnum if $cust_pkg;
+
+ local $SIG{HUP} = 'IGNORE';
+ local $SIG{INT} = 'IGNORE';
+ local $SIG{QUIT} = 'IGNORE';
+ local $SIG{TERM} = 'IGNORE';
+ local $SIG{TSTP} = 'IGNORE';
+ local $SIG{PIPE} = 'IGNORE';
+
+ my $oldAutoCommit = $FS::UID::AutoCommit;
+ local $FS::UID::AutoCommit = 0;
+ my $dbh = dbh;
+
+ # delete associated export_cust_svc
+ foreach my $export_cust_svc (
+ qsearch('export_cust_svc',{ 'svcnum' => $self->svcnum })
+ ) {
+ my $error = $export_cust_svc->delete;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ }
+
+ my $error = $self->SUPER::delete;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+
+ foreach my $part_svc_link ( $self->part_svc_link(
+ link_type => 'cust_svc_unprovision_cascade',
+ )
+ ) {
+ foreach my $cust_svc ( qsearch( 'cust_svc', {
+ 'pkgnum' => $self->pkgnum,
+ 'svcpart' => $part_svc_link->dst_svcpart,
+ })
+ ) {
+ my $error = $cust_svc->svc_x->delete;
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error;
+ }
+ }
+
+ }
+
+ $dbh->commit or die $dbh->errstr if $oldAutoCommit;
+
+ if ( $ticket_system eq 'RT_Internal' ) {
+ unless ( $rt_session ) {
+ FS::TicketSystem->init;
+ $rt_session = FS::TicketSystem->session;
+ }
+ my $links = RT::Links->new($rt_session->{CurrentUser});
+ my $svcnum = $self->svcnum;
+ $links->Limit(FIELD => 'Target',
+ VALUE => 'freeside://freeside/cust_svc/'.$svcnum);
+ while ( my $l = $links->Next ) {
+ my ($val, $msg);
+ if ( $custnum ) {
+ # re-link to point to the customer instead
+ ($val, $msg) =
+ $l->SetTarget('freeside://freeside/cust_main/'.$custnum);
+ } else {
+ # unlinked service
+ ($val, $msg) = $l->Delete;
+ }
+ # can't do anything useful on error
+ warn "error unlinking ticket $svcnum: $msg\n" if !$val;
+ }
+ }
+
+ '';
+
+}
+
+=item suspend
+
+Suspends the relevant service by calling the B<suspend> method of the associated
+FS::svc_XXX object (i.e. an FS::svc_acct object or FS::svc_domain object).
+
+If there is an error, returns the error, otherwise returns false.
+
+=cut
+
+sub suspend {
+ my( $self, %opt ) = @_;
+
+ $self->part_svc->svcdb =~ /^([\w\-]+)$/ or return 'Illegal part_svc.svcdb';
+ my $svcdb = $1;
+ require "FS/$svcdb.pm";
+
+ my $svc = qsearchs( $svcdb, { 'svcnum' => $self->svcnum } )
+ or return '';
+
+ my $error = $svc->suspend;
+ return $error if $error;
+
+ if ( $opt{labels_arryref} ) {
+ my( $label, $value ) = $self->label;
+ push @{ $opt{labels_arrayref} }, "$label: $value";
+ }
+
+ '';
+
+}
+
=item cancel
Cancels the relevant service by calling the B<cancel> method of the associated
# }
# }
+ #trigger a pkg_change export on pkgnum changes
+ if ( $new->pkgnum != $old->pkgnum ) {
+ my $error = $new->svc_x->export('pkg_change', $new->cust_pkg,
+ $old->cust_pkg,
+ );
+
+ if ( $error ) {
+ $dbh->rollback if $oldAutoCommit;
+ return $error if $error;
+ }
+ } # if pkgnum is changing
+
#my $error = $new->SUPER::replace($old, @_);
my $error = $new->SUPER::replace($old);
+
+ #trigger a relocate export on location changes (NENA2 and Northern 911 export)
+ my $old_pkg = $old->cust_pkg;
+ my $new_pkg = $new->cust_pkg;
+ if ( $old_pkg && $new_pkg && $new_pkg->locationnum != $old_pkg->locationnum ) {
+ my $svc_x = $new->svc_x;
+ if ( $svc_x->locationnum ) {
+ if ( $svc_x->locationnum == $old->cust_pkg->locationnum ) {
+ # in this case, set the service location to be the same as the new
+ # package location
+ $svc_x->set('locationnum', $new->cust_pkg->locationnum);
+ # and replace it, which triggers a relocate export so we don't
+ # need to
+ $error ||= $svc_x->replace;
+ } else {
+ # the service already has a different location from its package
+ # so don't change it
+ }
+ } else {
+ # the service doesn't have a locationnum (either isn't of a type
+ # that has the locationnum field, or the locationnum is null and
+ # defaults to cust_pkg->locationnum)
+ # so just trigger the export here
+ $error ||= $new->svc_x->export('relocate',
+ $new->cust_pkg->cust_location,
+ $old->cust_pkg->cust_location,
+ );
+ } # if ($svc_x->locationnum)
+ } # if this is a location change
+
+ #check if this releases a hold (see FS::pkg_svc provision_hold)
+ $error ||= $new->_check_provision_hold;
+
if ( $error ) {
$dbh->rollback if $oldAutoCommit;
- return $error if $error;
+ return $error if $error
}
$dbh->commit or die $dbh->errstr if $oldAutoCommit;
$self->ut_numbern('svcnum')
|| $self->ut_numbern('pkgnum')
|| $self->ut_number('svcpart')
+ || $self->ut_numbern('agent_svcid')
|| $self->ut_numbern('overlimit')
;
return $error if $error;
my $part_svc = qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
return "Unknown svcpart" unless $part_svc;
- if ( $self->pkgnum ) {
- my $cust_pkg = qsearchs( 'cust_pkg', { 'pkgnum' => $self->pkgnum } );
- return "Unknown pkgnum" unless $cust_pkg;
- ($part_svc) = grep { $_->svcpart == $self->svcpart } $cust_pkg->part_svc;
- return "No svcpart ". $self->svcpart.
- " services in pkgpart ". $cust_pkg->pkgpart
- unless $part_svc;
- return "Already ". $part_svc->get('num_cust_svc'). " ". $part_svc->svc.
+ if ( $self->pkgnum && ! $ignore_quantity ) {
+
+ #slightly inefficient since ->pkg_svc will also look it up, but fixing
+ # a much larger perf problem and have bigger fish to fry
+ my $cust_pkg = $self->cust_pkg;
+
+ my $pkg_svc = $self->pkg_svc
+ || new FS::pkg_svc { 'svcpart' => $self->svcpart,
+ 'pkgpart' => $cust_pkg->pkgpart,
+ 'quantity' => 0,
+ };
+
+ #service add-ons, kinda false laziness/reimplementation of part_pkg->pkg_svc
+ foreach my $part_pkg_link ( $cust_pkg->part_pkg->svc_part_pkg_link ) {
+ my $addon_pkg_svc = qsearchs('pkg_svc', {
+ pkgpart => $part_pkg_link->dst_pkgpart,
+ svcpart => $self->svcpart,
+ });
+ $pkg_svc->quantity( $pkg_svc->quantity + $addon_pkg_svc->quantity )
+ if $addon_pkg_svc;
+ }
+
+ #better error message? UI shouldn't get here
+ return "No svcpart ". $self->svcpart.
+ " services in pkgpart ". $cust_pkg->pkgpart
+ unless $pkg_svc->quantity > 0;
+
+ my $num_cust_svc = $cust_pkg->num_cust_svc( $self->svcpart );
+
+ #false laziness w/cust_pkg->part_svc
+ my $num_avail = max( 0, ($cust_pkg->quantity || 1) * $pkg_svc->quantity
+ - $num_cust_svc
+ );
+
+ #better error message? again, UI shouldn't get here
+ return "Already $num_cust_svc ". $pkg_svc->part_svc->svc.
" services for pkgnum ". $self->pkgnum
- if $part_svc->get('num_avail') == 0 and !$ignore_quantity;
+ if $num_avail <= 0;
+
+ #part_svc_link rules (only make sense in pkgpart context, and
+ # skipping this when ignore_quantity is set DTRT when we're "forcing"
+ # an implicit change here (location change triggered pkgpart change,
+ # ->overlimit, bulk customer service changes)
+ foreach my $part_svc_link ( $self->part_svc_link(
+ link_type => 'cust_svc_provision_restrict',
+ )
+ ) {
+ return $part_svc_link->dst_svc. ' must be provisioned before '.
+ $part_svc_link->src_svc
+ unless qsearchs({
+ 'table' => 'cust_svc',
+ 'hashref' => { 'pkgnum' => $self->pkgnum,
+ 'svcpart' => $part_svc_link->dst_svcpart,
+ },
+ 'order_by' => 'LIMIT 1',
+ });
+ }
+
}
$self->SUPER::check;
}
+=item check_part_svc_link_unprovision
+
+Checks service dependency unprovision rules for this service.
+
+If there is an error, returns the error, otherwise returns false.
+
+=cut
+
+sub check_part_svc_link_unprovision {
+ my $self = shift;
+
+ foreach my $part_svc_link ( $self->part_svc_link(
+ link_type => 'cust_svc_unprovision_restrict',
+ )
+ ) {
+ return $part_svc_link->dst_svc. ' must be unprovisioned before '.
+ $part_svc_link->src_svc
+ if qsearchs({
+ 'table' => 'cust_svc',
+ 'hashref' => { 'pkgnum' => $self->pkgnum,
+ 'svcpart' => $part_svc_link->dst_svcpart,
+ },
+ 'order_by' => 'LIMIT 1',
+ });
+ }
+
+ '';
+}
+
+=item part_svc_link
+
+Returns the service dependencies (see L<FS::part_svc_link>) for the given
+search options, taking into account this service definition as source and
+this customer's agent.
+
+Available options are any field in part_svc_link. Typically used options are
+link_type.
+
+=cut
+
+sub part_svc_link {
+ my $self = shift;
+ my $agentnum = $self->pkgnum ? $self->cust_pkg->cust_main->agentnum : '';
+ FS::part_svc_link->by_agentnum($agentnum,
+ src_svcpart=>$self->svcpart,
+ disabled => '',
+ @_
+ );
+}
+
+=item display_svcnum
+
+Returns the displayed service number for this service: agent_svcid if it has a
+value, svcnum otherwise
+
+=cut
+
+sub display_svcnum {
+ my $self = shift;
+ $self->agent_svcid || $self->svcnum;
+}
+
=item part_svc
Returns the definition for this service, as a FS::part_svc object (see
sub part_svc {
my $self = shift;
- $self->{'_svcpart'}
- ? $self->{'_svcpart'}
- : qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
+ return $self->{_svcpart} if $self->{_svcpart};
+ cluck 'cust_svc->part_svc called' if $DEBUG;
+ qsearchs( 'part_svc', { 'svcpart' => $self->svcpart } );
}
=item cust_pkg
Returns the package this service belongs to, as a FS::cust_pkg object (see
L<FS::cust_pkg>).
-=cut
-
-sub cust_pkg {
- my $self = shift;
- qsearchs( 'cust_pkg', { 'pkgnum' => $self->pkgnum } );
-}
-
=item pkg_svc
Returns the pkg_svc record for for this service, if applicable.
return $cust_pkg->getfield('cancel') || '';
}
-=item label
+=item label [ LOCALE ]
Returns a list consisting of:
-- The name of this service (from part_svc)
+- The name of this service (from part_svc), optionally localized
- A meaningful identifier (username, domain, or mail alias)
- The table name (i.e. svc_domain) for this service
- svcnum
my($label, $value, $svcdb) = $cust_svc->label;
-=item label_long
+=item label_long [ LOCALE ]
Like the B<label> method, except the second item in the list ("meaningful
identifier") may be longer - typically, a full name is included.
sub _label {
my $self = shift;
my $method = shift;
+ my $locale = shift;
my $svc_x = $self->svc_x
or return "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum;
- $self->$method($svc_x);
+ $self->$method($svc_x, undef, undef, $locale);
}
+# svc_label(_long) takes three arguments: end date, start date, locale
+# and FS::svc_*::label methods must accept those also, if they even care
+
sub svc_label { shift->_svc_label('label', @_); }
sub svc_label_long { shift->_svc_label('label_long', @_); }
sub _svc_label {
my( $self, $method, $svc_x ) = ( shift, shift, shift );
+ my ($end, $start, $locale) = @_;
(
- $self->part_svc->svc,
+ $self->part_svc->svc_locale($locale),
$svc_x->$method(@_),
$self->part_svc->svcdb,
$self->svcnum
sub export_links {
my $self = shift;
my $svc_x = $self->svc_x
- or return "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum;
+ or return [ "can't find ". $self->part_svc->svcdb. '.svcnum '. $self->svcnum ];
$svc_x->export_links;
}
=item seconds_since_sqlradacct TIMESTAMP_START TIMESTAMP_END
-See L<FS::svc_acct/seconds_since_sqlradacct>. Equivalent to
-$cust_svc->svc_x->seconds_since_sqlradacct, but more efficient. Meaningless
-for records where B<svcdb> is not "svc_acct".
+Equivalent to $cust_svc->svc_x->seconds_since_sqlradacct, but
+more efficient. Meaningless for records where B<svcdb> is not
+svc_acct or svc_broadband.
=cut
-#note: implementation here, POD in FS::svc_acct
sub seconds_since_sqlradacct {
my($self, $start, $end) = @_;
warn "$mes connecting to sqlradius database\n"
if $DEBUG;
- my $dbh = DBI->connect( map { $part_export->option($_) }
+ my $dbh = FS::DBI->connect( map { $part_export->option($_) }
qw(datasrc username password) )
- or die "can't connect to sqlradius database: ". $DBI::errstr;
+ or die "can't connect to sqlradius database: ". $FS::DBI::errstr;
warn "$mes connected to sqlradius database\n"
if $DEBUG;
#select a unix time conversion function based on database type
my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
+ my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
my $username = $part_export->export_username($svc_x);
FROM radacct
WHERE UserName = ?
$realm
- AND $str2time AcctStartTime) >= ?
- AND $str2time AcctStopTime ) < ?
- AND $str2time AcctStopTime ) > 0
+ AND $str2time AcctStartTime $closing >= ?
+ AND $str2time AcctStopTime $closing < ?
+ AND $str2time AcctStopTime $closing > 0
AND AcctStopTime IS NOT NULL"
) or die $dbh->errstr;
$sth->execute($username, ($realm ? $realmparam : ()), $start, $end)
if $DEBUG;
# count session start->range end
- $query = "SELECT SUM( ? - $str2time AcctStartTime ) )
+ $query = "SELECT SUM( ? - $str2time AcctStartTime $closing )
FROM radacct
WHERE UserName = ?
$realm
- AND $str2time AcctStartTime ) >= ?
- AND $str2time AcctStartTime ) < ?
- AND ( ? - $str2time AcctStartTime ) ) < 86400
- AND ( $str2time AcctStopTime ) = 0
+ AND $str2time AcctStartTime $closing >= ?
+ AND $str2time AcctStartTime $closing < ?
+ AND ( ? - $str2time AcctStartTime $closing ) < 86400
+ AND ( $str2time AcctStopTime $closing = 0
OR AcctStopTime IS NULL )";
$sth = $dbh->prepare($query) or die $dbh->errstr;
$sth->execute( $end,
if $DEBUG;
#count range start->session end
- $sth = $dbh->prepare("SELECT SUM( $str2time AcctStopTime ) - ? )
+ $sth = $dbh->prepare("SELECT SUM( $str2time AcctStopTime $closing - ? )
FROM radacct
WHERE UserName = ?
$realm
- AND $str2time AcctStartTime ) < ?
- AND $str2time AcctStopTime ) >= ?
- AND $str2time AcctStopTime ) < ?
- AND $str2time AcctStopTime ) > 0
+ AND $str2time AcctStartTime $closing < ?
+ AND $str2time AcctStopTime $closing >= ?
+ AND $str2time AcctStopTime $closing < ?
+ AND $str2time AcctStopTime $closing > 0
AND AcctStopTime IS NOT NULL"
) or die $dbh->errstr;
$sth->execute( $start,
FROM radacct
WHERE UserName = ?
$realm
- AND $str2time AcctStartTime ) < ?
- AND ( $str2time AcctStopTime ) >= ?
+ AND $str2time AcctStartTime $closing < ?
+ AND ( $str2time AcctStopTime $closing >= ?
)"
# OR AcctStopTime = 0
# OR AcctStopTime IS NULL )"
=item attribute_since_sqlradacct TIMESTAMP_START TIMESTAMP_END ATTRIBUTE
See L<FS::svc_acct/attribute_since_sqlradacct>. Equivalent to
-$cust_svc->svc_x->attribute_since_sqlradacct, but more efficient. Meaningless
-for records where B<svcdb> is not "svc_acct".
+$cust_svc->svc_x->attribute_since_sqlradacct, but more efficient.
+Meaningless for records where B<svcdb> is not svc_acct or svc_broadband.
=cut
-#note: implementation here, POD in FS::svc_acct
#(false laziness w/seconds_since_sqlradacct above)
sub attribute_since_sqlradacct {
my($self, $start, $end, $attrib) = @_;
warn "$mes connecting to sqlradius database\n"
if $DEBUG;
- my $dbh = DBI->connect( map { $part_export->option($_) }
+ my $dbh = FS::DBI->connect( map { $part_export->option($_) }
qw(datasrc username password) )
- or die "can't connect to sqlradius database: ". $DBI::errstr;
+ or die "can't connect to sqlradius database: ". $FS::DBI::errstr;
warn "$mes connected to sqlradius database\n"
if $DEBUG;
#select a unix time conversion function based on database type
my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
+ my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
my $username = $part_export->export_username($svc_x);
FROM radacct
WHERE UserName = ?
$realm
- AND $str2time AcctStopTime ) >= ?
- AND $str2time AcctStopTime ) < ?
+ AND $str2time AcctStopTime $closing >= ?
+ AND $str2time AcctStopTime $closing < ?
AND AcctStopTime IS NOT NULL"
) or die $dbh->errstr;
$sth->execute($username, ($realm ? $realmparam : ()), $start, $end)
}
+#note: implementation here, POD in FS::svc_acct
+# false laziness w/above
+sub attribute_last_sqlradacct {
+ my($self, $attrib) = @_;
+
+ my $mes = "$me attribute_last_sqlradacct:";
+
+ my $svc_x = $self->svc_x;
+
+ my @part_export = $self->part_svc->part_export_usage;
+ die "no accounting-capable exports are enabled for ". $self->part_svc->svc.
+ " service definition"
+ unless @part_export;
+ #or return undef;
+
+ my $value = '';
+ my $AcctStartTime = 0;
+
+ foreach my $part_export ( @part_export ) {
+
+ next if $part_export->option('ignore_accounting');
+
+ warn "$mes connecting to sqlradius database\n"
+ if $DEBUG;
+
+ my $dbh = FS::DBI->connect( map { $part_export->option($_) }
+ qw(datasrc username password) )
+ or die "can't connect to sqlradius database: ". $FS::DBI::errstr;
+
+ warn "$mes connected to sqlradius database\n"
+ if $DEBUG;
+
+ #select a unix time conversion function based on database type
+ my $str2time = str2time_sql( $dbh->{Driver}->{Name} );
+ my $closing = str2time_sql_closing( $dbh->{Driver}->{Name} );
+
+ my $username = $part_export->export_username($svc_x);
+
+ warn "$mes finding most-recent $attrib\n"
+ if $DEBUG;
+
+ my $realm = '';
+ my $realmparam = '';
+ if ($part_export->option('process_single_realm')) {
+ $realm = 'AND Realm = ?';
+ $realmparam = $part_export->option('realm');
+ }
+
+ my $sth = $dbh->prepare("SELECT $attrib, $str2time AcctStartTime $closing
+ FROM radacct
+ WHERE UserName = ?
+ $realm
+ ORDER BY AcctStartTime DESC LIMIT 1
+ ") or die $dbh->errstr;
+ $sth->execute($username, ($realm ? $realmparam : ()) )
+ or die $sth->errstr;
+
+ my $row = $sth->fetchrow_arrayref;
+ if ( defined($row->[0]) && $row->[1] > $AcctStartTime ) {
+ $value = $row->[0];
+ $AcctStartTime = $row->[1];
+ }
+
+ warn "$mes done\n"
+ if $DEBUG;
+
+ }
+
+ $value;
+
+}
+
=item get_session_history TIMESTAMP_START TIMESTAMP_END
See L<FS::svc_acct/get_session_history>. Equivalent to
}
+=item tickets [ STATUS ]
+
+Returns an array of hashes representing the tickets linked to this service.
+
+An optional status (or arrayref or hashref of statuses) may be specified.
+
+=cut
+
+sub tickets {
+ my $self = shift;
+ my $status = ( @_ && $_[0] ) ? shift : '';
+
+ my $conf = FS::Conf->new;
+ my $num = $conf->config('cust_main-max_tickets') || 10;
+ my @tickets = ();
+
+ if ( $conf->config('ticket_system') ) {
+ unless ( $conf->config('ticket_system-custom_priority_field') ) {
+
+ @tickets = @{ FS::TicketSystem->service_tickets( $self->svcnum,
+ $num,
+ undef,
+ $status,
+ )
+ };
+
+ } else {
+
+ foreach my $priority (
+ $conf->config('ticket_system-custom_priority_field-values'), ''
+ ) {
+ last if scalar(@tickets) >= $num;
+ push @tickets,
+ @{ FS::TicketSystem->service_tickets( $self->svcnum,
+ $num - scalar(@tickets),
+ $priority,
+ $status,
+ )
+ };
+ }
+ }
+ }
+ (@tickets);
+}
+
+sub API_getinfo {
+ my $self = shift;
+ my $svc_x = $self->svc_x;
+ +{ ( map { $_=>$self->$_ } $self->fields ),
+ ( map { $_=>$svc_x->$_ } $svc_x->fields ),
+ };
+}
+
+=back
+
+=head1 SUBROUTINES
+
+=over 4
+
+=item smart_search OPTION => VALUE ...
+
+Accepts the option I<search>, the string to search for. The string will
+be searched for as a username, email address, IP address, MAC address,
+phone number, and hardware serial number. Unlike the I<smart_search> on
+customers, this always requires an exact match.
+
+=cut
+
+# though perhaps it should be fuzzy in some cases?
+
+sub smart_search {
+ my %param = __PACKAGE__->smart_search_param(@_);
+ qsearch(\%param);
+}
+
+sub smart_search_param {
+ my $class = shift;
+ my %opt = @_;
+
+ my $string = $opt{'search'};
+ $string =~ s/(^\s+|\s+$)//; #trim leading & trailing whitespace
+
+ my @or =
+ map { my $table = $_;
+ my $search_sql = "FS::$table"->search_sql($string);
+ my $addl_from = "FS::$table"->search_sql_addl_from();
+
+ "SELECT $table.svcnum AS svcnum, '$table' AS svcdb ".
+ "FROM $table $addl_from WHERE $search_sql";
+ }
+ FS::part_svc->svc_tables;
+
+ if ( $string =~ /^(\d+)$/ ) {
+ unshift @or, "SELECT cust_svc.svcnum, NULL as svcdb FROM cust_svc WHERE agent_svcid = $1";
+ }
+
+ my $addl_from = " RIGHT JOIN (\n" . join("\nUNION\n", @or) . "\n) AS svc_all ".
+ " ON (svc_all.svcnum = cust_svc.svcnum) ";
+
+ my @extra_sql;
+
+ push @extra_sql, $FS::CurrentUser::CurrentUser->agentnums_sql(
+ 'null_right' => 'View/link unlinked services'
+ );
+ my $extra_sql = ' WHERE '.join(' AND ', @extra_sql);
+ #for agentnum
+ $addl_from .= ' LEFT JOIN cust_pkg USING ( pkgnum )'.
+ FS::UI::Web::join_cust_main('cust_pkg', 'cust_pkg').
+ ' LEFT JOIN part_svc USING ( svcpart )';
+
+ (
+ 'table' => 'cust_svc',
+ 'select' => 'svc_all.svcnum AS svcnum, '.
+ 'COALESCE(svc_all.svcdb, part_svc.svcdb) AS svcdb, '.
+ 'cust_svc.*',
+ 'addl_from' => $addl_from,
+ 'hashref' => {},
+ 'extra_sql' => $extra_sql,
+ );
+}
+
+# If the associated cust_pkg is 'on hold'
+# and the associated pkg_svc has the provision_hold flag
+# and there are no more available_part_svcs on the cust_pkg similarly flagged,
+# then removes hold from pkg
+# returns $error or '' on success,
+# does not indicate if pkg status was changed
+sub _check_provision_hold {
+ my $self = shift;
+
+ # check status of cust_pkg
+ my $cust_pkg = $self->cust_pkg;
+ return '' unless $cust_pkg && $cust_pkg->status eq 'on hold';
+
+ # check flag on this svc
+ # small false laziness with $self->pkg_svc
+ # to avoid looking up cust_pkg twice
+ my $pkg_svc = qsearchs( 'pkg_svc', {
+ 'svcpart' => $self->svcpart,
+ 'pkgpart' => $cust_pkg->pkgpart,
+ });
+ return '' unless $pkg_svc->provision_hold;
+
+ # check for any others available with that flag
+ return '' if $cust_pkg->available_part_svc( 'provision_hold' => 1 );
+
+ # conditions met, remove hold
+ return $cust_pkg->unsuspend;
+}
+
+sub _upgrade_data {
+ my $class = shift;
+
+ # fix missing (deleted by mistake) svc_x records
+ warn "searching for missing svc_x records...\n";
+ my %search = (
+ 'table' => 'cust_svc',
+ 'select' => 'cust_svc.*',
+ 'addl_from' => ' LEFT JOIN ( ' .
+ join(' UNION ',
+ map { "SELECT svcnum FROM $_" }
+ FS::part_svc->svc_tables
+ ) . ' ) AS svc_all ON cust_svc.svcnum = svc_all.svcnum',
+ 'extra_sql' => ' WHERE svc_all.svcnum IS NULL',
+ );
+ my @svcs = qsearch(\%search);
+ warn "found ".scalar(@svcs)."\n";
+
+ local $FS::Record::nowarn_classload = 1; # for h_svc_
+ local $FS::svc_Common::noexport_hack = 1; # because we're inserting services
+
+ my %h_search = (
+ 'hashref' => { history_action => 'delete' },
+ 'order_by' => ' ORDER BY history_date DESC LIMIT 1',
+ );
+ foreach my $cust_svc (@svcs) {
+ my $svcnum = $cust_svc->svcnum;
+ my $svcdb = $cust_svc->part_svc->svcdb;
+ $h_search{'hashref'}{'svcnum'} = $svcnum;
+ $h_search{'table'} = "h_$svcdb";
+ my $h_svc_x = qsearchs(\%h_search);
+ if ( $h_svc_x ) {
+ my $class = "FS::$svcdb";
+ my $new_svc_x = $class->new({ $h_svc_x->hash });
+ my $error = $new_svc_x->insert;
+ warn "error repairing svcnum $svcnum ($svcdb) from history:\n$error\n"
+ if $error;
+ } else {
+ # can't be fixed, so remove the dangling cust_svc to avoid breaking
+ # stuff
+ my $error = $cust_svc->delete;
+ warn "error cleaning up missing svcnum $svcnum ($svcdb):\n$error\n";
+ }
+ }
+
+ '';
+}
+
=back
=head1 BUGS
projects / freeside.git / blobdiff