use FS::UID qw(dbh);
use FS::Record qw(qsearchs);
use FS::cust_main;
+use Carp qw(cluck);
+use FS::DBI;
$me = '[FS::TicketSystem::RT_External]';
$DEBUG = 0;
$dbh = dbh;
if ($conf->config('ticket_system') eq 'RT_External') {
my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
- $dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
- or die "RT_External DBI->connect error: $DBI::errstr\n";
+ $dbh = FS::DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
+ or die "RT_External FS::DBI->connect error: $FS::DBI::errstr\n";
$external_url = $conf->config('ticket_system-rt_external_url');
}
$limit ||= 0;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
- my $sql="SELECT tickets.*, queues.name, ".
- "position(tickets.status in 'newopenstalledresolvedrejecteddeleted')".
- " AS svalue " .
- ( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
- " $from_sql ".
- " ORDER BY svalue, ".
- " priority ". ( $priority_reverse ? 'ASC' : 'DESC' ). ", ".
- " id DESC ".
- " LIMIT $limit";
+ my $sql = "
+ SELECT Tickets.*,
+ Queues.Name AS Queue,
+ Users.Name AS Owner,
+ position(Tickets.Status in 'newopenstalledresolvedrejecteddeleted')
+ AS svalue
+ ". ( length($priority) ? ", ObjectCustomFieldValues.Content" : '' )."
+ $from_sql
+ ORDER BY svalue,
+ Priority ". ( $priority_reverse ? 'ASC' : 'DESC' ). ",
+ id DESC
+ LIMIT $limit
+ ";
warn "$me $sql (@param)" if $DEBUG;
my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
$sth->execute(@param) or die $sth->errstr. "executing $sql";
}
+sub service_tickets {
+ warn "service_tickets not available with RT_External.\n";
+ return;
+}
+
+sub comments_on_tickets {
+ my ($self, $custnum, $limit, $time ) = @_;
+ $limit ||= 0;
+
+ my( $from_sql, @param) = $self->_from_customer( $custnum );
+ my $sql = qq{
+ SELECT transactions.*, Attachments.content, Tickets.subject
+ FROM transactions
+ JOIN Attachments ON( Attachments.transactionid = transactions.id )
+ JOIN Tickets ON ( Tickets.id = transactions.objectid )
+ JOIN Links ON ( Tickets.id = Links.LocalBase
+ AND Links.Base LIKE '%/ticket/' || Tickets.id )
+
+
+ WHERE ( Status = 'new' OR Status = 'open' OR Status = 'stalled' )
+ AND Target = 'freeside://freeside/cust_main/$custnum'
+ AND transactions.type = 'Comment'
+ AND transactions.created >= (SELECT TIMESTAMP WITH TIME ZONE 'epoch' + $time * INTERVAL '1 second')
+ LIMIT $limit
+ };
+ cluck $sql if $DEBUG > 0;
+ #AND created >
+ $dbh->selectall_arrayref( $sql, { Slice => {} } ) or die $dbh->errstr . " $sql";
+}
+
sub _from_customer {
my( $self, $custnum, $priority ) = @_;
my $where = '';
if ( defined($priority) ) {
- my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM queues
- WHERE queues.name = ? )
+ my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM Queues
+ WHERE Queues.Name = ? )
OR ( ? = '' AND ObjectCustomFields.ObjectId = 0 )";
my $customfield_sql =
JOIN ObjectCustomFields
ON ( CustomFields.id = ObjectCustomFields.CustomField )
WHERE LookupType = 'RT::Queue-RT::Ticket'
- AND name = ?
+ AND Name = ?
AND ( $queue_sql )
)";
unshift @param, $priority;
$join = "JOIN ObjectCustomFieldValues
- ON ( tickets.id = ObjectCustomFieldValues.ObjectId )";
+ ON ( Tickets.id = ObjectCustomFieldValues.ObjectId )";
- $where = " AND content = ?
- AND ObjectCustomFieldValues.disabled != 1
+ $where = " AND Content = ?
+ AND ObjectCustomFieldValues.Disabled != 1
AND ObjectType = 'RT::Ticket'
AND $customfield_sql";
} else {
- $where =
- "AND 0 = ( SELECT count(*) FROM ObjectCustomFieldValues
- WHERE ObjectId = tickets.id
- AND ObjectType = 'RT::Ticket'
- AND $customfield_sql
- )
+ $where = " AND NOT EXISTS ( SELECT 1 FROM ObjectCustomFieldValues
+ WHERE ObjectId = Tickets.id
+ AND ObjectType = 'RT::Ticket'
+ AND $customfield_sql
+ )
";
}
}
my $sql = "
- FROM tickets
- JOIN queues ON ( tickets.queue = queues.id )
- JOIN links ON ( tickets.id = links.localbase )
- $join
- WHERE ( ". join(' OR ', map "status = '$_'", $self->statuses ). " )
- AND target = 'freeside://freeside/cust_main/$custnum'
- $where
+ FROM Tickets
+ JOIN Queues ON ( Tickets.Queue = Queues.id )
+ JOIN Users ON ( Tickets.Owner = Users.id )
+ JOIN Links ON ( Tickets.id = Links.LocalBase
+ AND Links.Base LIKE '%/ticket/' || Tickets.id )
+ $join
+
+ WHERE ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " )
+ AND Target = 'freeside://freeside/cust_main/$custnum'
+ $where
";
( $sql, @param );
}
sub href_customer_tickets {
- my( $self, $custnum, $priority ) = @_;
+ my($self, $custnum) = (shift, shift);
+ if ( $custnum =~ /^(\d+)$/ ) {
+ return $self->href_search_tickets("MemberOf = 'freeside://freeside/cust_main/$1'");
+ }
+ warn "bad custnum $custnum"; return '';
+}
+
+sub href_service_tickets {
+ warn "service_tickets not available with RT_External.\n";
+ '';
+}
+
+sub href_search_tickets {
+ my( $self, $where ) = ( shift, shift );
+ my( $priority, @statuses);
+ if ( ref($_[0]) ) {
+ my $opt = shift;
+ $priority = $opt->{'priority'};
+ @statuses = $opt->{'statuses'} ? @{$opt->{'statuses'}} : $self->statuses;
+ } else {
+ $priority = shift;
+ @statuses = $self->statuses;
+ }
#my $href = $self->baseurl;
#i snarfed this from an RT bookmarked search, then unescaped (some of) it with
#perl -npe 's/%([0-9A-F]{2})/pack('C', hex($1))/eg;'
- my $href .=
+ #$href .=
+ my $href =
"Search/Results.html?Order=ASC&".
- "Query= MemberOf = 'freeside://freeside/cust_main/$custnum' ".
- #" AND ( Status = 'open' OR Status = 'new' OR Status = 'stalled' )"
- " AND ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " ) "
+ "Query= $where" .
+ #MemberOf = 'freeside://freeside/cust_main/$custnum' ".
+ " AND ( ". join(' OR ', map "Status = '$_'", @statuses ). " ) "
;
if ( defined($priority) && $field && $priority_field_queue ) {
uri_escape($href);
#eventually should unescape all of it...
- $href .= '&Rows=100'.
+ $href .= '&RowsPerPage=50'.
'&OrderBy=id&Page=1'.
'&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
$self->baseurl.
}
+sub href_params_new_ticket {
+ # my( $self, $custnum_or_cust_main, $requestors ) = @_;
+ # no longer takes $custnum--it must be an object
+ my ( $self, $object, $requestors ) = @_;
+ my $cust_main; # for default requestors
+ if ( $object->isa('FS::cust_main') ) {
+ $cust_main = $object;
+ }
+ elsif ( $object->isa('FS::svc_Common') ) {
+ $object = $object->cust_svc;
+ $cust_main = $object->cust_pkg->cust_main if ( $object->cust_pkg );
+ }
+ elsif ( $object->isa('FS::cust_svc') ) {
+ $cust_main = $object->cust_pkg->cust_main if ( $object->cust_pkg );
+ }
+
+ # explicit $requestors > config option > invoicing_list
+ $requestors = $conf->config('ticket_system-requestor')
+ if !$requestors;
+ $requestors = $cust_main->invoicing_list_emailonly_scalar
+ if (!$requestors) and defined($cust_main);
+
+ my $subtype = $object->table;
+ my $pkey = $object->get($object->primary_key);
+
+ my @param = (
+ 'Queue' => ($cust_main->agent->ticketing_queueid || $default_queueid),
+ 'new-MemberOf'=> "freeside://freeside/$subtype/$pkey",
+ 'Requestors' => $requestors,
+ );
+
+ ( $self->baseurl.'Ticket/Create.html', @param );
+}
+
sub href_new_ticket {
- my( $self, $custnum_or_cust_main, $requestors ) = @_;
+ my $self = shift;
+
+ my( $base, @param ) = $self->href_params_new_ticket(@_);
+
+ my $uri = new URI $base;
+ $uri->query_form(@param);
+ $uri;
- my( $custnum, $cust_main );
- if ( ref($custnum_or_cust_main) ) {
- $cust_main = $custnum_or_cust_main;
- $custnum = $cust_main->custnum;
- } else {
- $custnum = $custnum_or_cust_main;
- $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
- }
- my $queueid = $cust_main->agent->ticketing_queueid || $default_queueid;
-
- $self->baseurl.
- 'Ticket/Create.html?'.
- "Queue=$queueid".
- "&new-MemberOf=freeside://freeside/cust_main/$custnum".
- ( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
- ;
}
sub href_ticket {
sub queues {
my($self) = @_;
- my $sql = "SELECT id, name FROM queues WHERE disabled = 0";
+ my $sql = "SELECT id, Name FROM Queues WHERE Disabled = 0";
my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
$sth->execute() or die $sth->errstr. " executing $sql";
return '' unless $queueid;
- my $sql = "SELECT name FROM queues WHERE id = ?";
+ my $sql = "SELECT Name FROM Queues WHERE id = ?";
my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
$sth->execute($queueid) or die $sth->errstr. " executing $sql";
sub baseurl {
#my $self = shift;
- $external_url;
+ $external_url. '/';
}
sub _retrieve_single_value {
sub transaction_creator {
my( $self, $transaction_id ) = @_;
- my $sql = "SELECT name from transactions JOIN users ON ".
- "transactions.creator=users.id WHERE transactions.id = ".
+ my $sql = "SELECT Name FROM Transactions JOIN Users ON ".
+ "Transactions.Creator=Users.id WHERE Transactions.id = ".
$transaction_id;
$self->_retrieve_single_value($sql);
sub transaction_ticketid {
my( $self, $transaction_id ) = @_;
- my $sql = "SELECT objectid from transactions WHERE transactions.id = ".
+ my $sql = "SELECT ObjectId FROM Transactions WHERE Transactions.id = ".
$transaction_id;
$self->_retrieve_single_value($sql);
sub transaction_subject {
my( $self, $transaction_id ) = @_;
- my $sql = "SELECT subject from transactions JOIN tickets ON objectid=".
- "tickets.id WHERE transactions.id = ". $transaction_id;
+ my $sql = "SELECT Subject FROM Transactions JOIN Tickets ON ObjectId=".
+ "Tickets.id WHERE Transactions.id = ". $transaction_id;
$self->_retrieve_single_value($sql);
}
sub transaction_status {
my( $self, $transaction_id ) = @_;
- my $sql = "SELECT status from transactions JOIN tickets ON objectid=".
- "tickets.id WHERE transactions.id = ". $transaction_id;
+ my $sql = "SELECT Status FROM Transactions JOIN Tickets ON ObjectId=".
+ "Tickets.id WHERE Transactions.id = ". $transaction_id;
$self->_retrieve_single_value($sql);
}
+sub access_right {
+ warn "WARNING: no access rights available w/ external RT";
+ 0;
+}
+
+sub create_ticket {
+ return 'create_ticket unimplemented w/external RT (write something w/RT::Client::REST?)';
+}
+
+sub init { } #unimplemented
+
+sub selfservice_priority { '' } #unimplemented
+
1;
projects / freeside.git / blobdiff