package FS::TicketSystem::RT_External;
use strict;
-use vars qw( $conf $default_queueid
+use vars qw( $DEBUG $me $conf $dbh $default_queueid $external_url
$priority_field $priority_field_queue $field
- $dbh $external_url );
+ );
use URI::Escape;
use FS::UID qw(dbh);
use FS::Record qw(qsearchs);
use FS::cust_main;
+$me = '[FS::TicketSystem::RT_External]';
+$DEBUG = 0;
+
FS::UID->install_callback( sub {
- my $conf = new FS::Conf;
+ $conf = new FS::Conf;
$default_queueid = $conf->config('ticket_system-default_queueid');
$priority_field =
$conf->config('ticket_system-custom_priority_field');
if ( $priority_field ) {
$priority_field_queue =
$conf->config('ticket_system-custom_priority_field_queue');
+
$field = $priority_field_queue
? $priority_field_queue. '.%7B'. $priority_field. '%7D'
: $priority_field;
$external_url = $conf->config('ticket_system-rt_external_url');
}
+ #kludge... should *use* the id... but good enough for now
+ if ( $priority_field_queue =~ /^(\d+)$/ ) {
+ my $id = $1;
+ my $sql = 'SELECT Name FROM Queues WHERE Id = ?';
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
+ $sth->execute($id) or die $sth->errstr. " executing $sql";
+
+ $priority_field_queue = $sth->fetchrow_arrayref->[0];
+
+ }
+
} );
sub num_customer_tickets {
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
my $sql = "SELECT COUNT(*) $from_sql";
+ warn "$me $sql (@param)" if $DEBUG;
my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
$sth->execute(@param) or die $sth->errstr. " executing $sql";
$limit ||= 0;
my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
- my $sql = "SELECT tickets.*, queues.name".
- ( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
- " $from_sql ORDER BY priority DESC LIMIT $limit";
+ my $sql="SELECT tickets.*, queues.name, ".
+ "position(tickets.status in 'newopenstalledresolvedrejecteddeleted')".
+ " AS svalue " .
+ ( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
+ " $from_sql ORDER BY svalue, priority DESC, id DESC LIMIT $limit";
+ warn "$me $sql (@param)" if $DEBUG;
my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
$sth->execute(@param) or die $sth->errstr. "executing $sql";
ON ( CustomFields.id = ObjectCustomFields.CustomField )
WHERE LookupType = 'RT::Queue-RT::Ticket'
AND name = ?
- AND ( $queue_sql )";
+ AND ( $queue_sql )
+ )";
push @param, $priority_field,
$priority_field_queue,
ON ( tickets.id = ObjectCustomFieldValues.ObjectId )";
$where = " AND content = ?
+ AND ObjectCustomFieldValues.disabled != 1
AND ObjectType = 'RT::Ticket'
AND $customfield_sql";
JOIN queues ON ( tickets.queue = queues.id )
JOIN links ON ( tickets.id = links.localbase )
$join
- WHERE ( status = 'new' OR status = 'open' OR status = 'stalled' )
+ WHERE ( ". join(' OR ', map "status = '$_'", $self->statuses ). " )
AND target = 'freeside://freeside/cust_main/$custnum'
$where
";
}
+sub statuses {
+ #my $self = shift;
+ my @statuses = grep { ! /^\s*$/ } $conf->config('cust_main-ticket_statuses');
+ @statuses = (qw( new open stalled )) unless scalar(@statuses);
+ @statuses;
+}
+
sub href_customer_tickets {
my( $self, $custnum, $priority ) = @_;
- my $href = $self->baseurl;
+ #my $href = $self->baseurl;
- #i snarfed this from an RT bookmarked search, it could be unescaped in the
- #source for readability and run through uri_escape
- $href .=
- 'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
- $custnum.
- '%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
+ #i snarfed this from an RT bookmarked search, then unescaped (some of) it with
+ #perl -npe 's/%([0-9A-F]{2})/pack('C', hex($1))/eg;'
+
+ my $href .=
+ "Search/Results.html?Order=ASC&".
+ "Query= MemberOf = 'freeside://freeside/cust_main/$custnum' ".
+ #" AND ( Status = 'open' OR Status = 'new' OR Status = 'stalled' )"
+ " AND ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " ) "
;
if ( defined($priority) && $field && $priority_field_queue ) {
- $href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
+ $href .= " AND Queue = '$priority_field_queue' ";
}
if ( defined($priority) && $field ) {
- $href .= '%20AND%20%27CF.'. $field. '%27%20';
+ $href .= " AND 'CF.$field' ";
if ( $priority ) {
- $href .= '%3D%20%27'. $priority. '%27%20';
+ $href .= "= '$priority' ";
} else {
- $href .= 'IS%20%27NULL%27%20';
+ $href .= "IS 'NULL' "; #this is "RTQL", not SQL
}
}
+ #$href =
+ uri_escape($href);
+ #eventually should unescape all of it...
+
$href .= '&Rows=100'.
'&OrderBy=id&Page=1'.
'&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
$href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
- $href;
+ #$href =
+ #uri_escape($href);
+
+ $self->baseurl. $href;
}
projects / freeside.git / blobdiff