borg RT menus, RT#1169

[freeside.git] / FS / FS / TicketSystem / RT_External.pm

diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
index ea9c2b5..c788c03 100644 (file)
--- a/FS/FS/TicketSystem/RT_External.pm
+++ b/FS/FS/TicketSystem/RT_External.pm
@@ -2,6 +2,7 @@ package FS::TicketSystem::RT_External;
 
 use strict;
 use vars qw( $DEBUG $me $conf $dbh $default_queueid $external_url
+             $priority_reverse
              $priority_field $priority_field_queue $field
           );
 use URI::Escape;
@@ -15,6 +16,7 @@ $DEBUG = 0;
 FS::UID->install_callback( sub { 
   $conf = new FS::Conf;
   $default_queueid = $conf->config('ticket_system-default_queueid');
+  $priority_reverse = $conf->exists('ticket_system-priority_reverse');
   $priority_field =
     $conf->config('ticket_system-custom_priority_field');
   if ( $priority_field ) {
@@ -71,11 +73,19 @@ sub customer_tickets {
   $limit ||= 0;
 
   my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
-  my $sql="SELECT tickets.*, queues.name, ".
-          "position(tickets.status in 'newopenstalledresolvedrejecteddeleted')".
-         " AS svalue " .
-          ( length($priority) ? ", objectcustomfieldvalues.content" : '' ).
-          " $from_sql ORDER BY svalue, priority DESC, id DESC LIMIT $limit";
+  my $sql = "
+    SELECT Tickets.*,
+           Queues.Name AS Queue,
+           Users.Name  AS Owner,
+           position(Tickets.Status in 'newopenstalledresolvedrejecteddeleted')
+             AS svalue
+           ". ( length($priority) ? ", ObjectCustomFieldValues.Content" : '' )."
+      $from_sql
+      ORDER BY svalue,
+               Priority ". ( $priority_reverse ? 'ASC' : 'DESC' ). ",
+               id DESC
+      LIMIT $limit
+  ";
   warn "$me $sql (@param)" if $DEBUG;
   my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
   $sth->execute(@param)         or die $sth->errstr. "executing $sql";
@@ -94,8 +104,8 @@ sub _from_customer {
   my $where = '';
   if ( defined($priority) ) {
 
-    my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM queues
-                                                       WHERE queues.name = ? )
+    my $queue_sql = " ObjectCustomFields.ObjectId = ( SELECT id FROM Queues
+                                                       WHERE Queues.Name = ? )
                       OR ( ? = '' AND ObjectCustomFields.ObjectId = 0 )";
 
     my $customfield_sql =
@@ -104,7 +114,7 @@ sub _from_customer {
                   JOIN ObjectCustomFields
                     ON ( CustomFields.id = ObjectCustomFields.CustomField )
          WHERE LookupType = 'RT::Queue-RT::Ticket'
-           AND name = ?
+           AND Name = ?
            AND ( $queue_sql )
        )";
 
@@ -125,18 +135,18 @@ sub _from_customer {
       unshift @param, $priority;
 
       $join = "JOIN ObjectCustomFieldValues
-                 ON ( tickets.id = ObjectCustomFieldValues.ObjectId )";
+                 ON ( Tickets.id = ObjectCustomFieldValues.ObjectId )";
       
-      $where = " AND content = ?
-                 AND ObjectCustomFieldValues.disabled != 1
+      $where = " AND Content = ?
+                 AND ObjectCustomFieldValues.Disabled != 1
                  AND ObjectType = 'RT::Ticket'
                  AND $customfield_sql";
 
     } else {
 
       $where =
-               "AND 0 = ( SELECT count(*) FROM ObjectCustomFieldValues
-                           WHERE ObjectId    = tickets.id
+               "AND 0 = ( SELECT COUNT(*) FROM ObjectCustomFieldValues
+                           WHERE ObjectId    = Tickets.id
                              AND ObjectType  = 'RT::Ticket'
                              AND $customfield_sql
                         )
@@ -146,12 +156,13 @@ sub _from_customer {
   }
 
   my $sql = "
-                    FROM tickets
-                    JOIN queues ON ( tickets.queue = queues.id )
-                    JOIN links ON ( tickets.id = links.localbase )
+                    FROM Tickets
+                    JOIN Queues ON ( Tickets.Queue = Queues.id       )
+                    JOIN Links  ON ( Tickets.id    = Links.LocalBase )
+                    JOIN Users  ON ( Tickets.Owner = Users.id        )
                     $join 
-       WHERE ( ". join(' OR ', map "status = '$_'", $self->statuses ). " )
-         AND target = 'freeside://freeside/cust_main/$custnum'
+       WHERE ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " )
+         AND Target = 'freeside://freeside/cust_main/$custnum'
          $where
   ";
 
@@ -167,18 +178,28 @@ sub statuses {
 }
 
 sub href_customer_tickets {
-  my( $self, $custnum, $priority ) = @_;
+  my( $self, $custnum ) = ( shift, shift );
+  my( $priority, @statuses);
+  if ( ref($_[0]) ) {
+    my $opt = shift;
+    $priority = $opt->{'priority'};
+    @statuses = $opt->{'statuses'} ? @{$opt->{'statuses'}} : $self->statuses;
+  } else {
+    $priority = shift;
+    @statuses = $self->statuses;
+  }
 
   #my $href = $self->baseurl;
 
   #i snarfed this from an RT bookmarked search, then unescaped (some of) it with
   #perl -npe 's/%([0-9A-F]{2})/pack('C', hex($1))/eg;'
 
-  my $href .= 
+  #$href .= 
+  my $href = 
     "Search/Results.html?Order=ASC&".
     "Query= MemberOf = 'freeside://freeside/cust_main/$custnum' ".
     #" AND ( Status = 'open'  OR Status = 'new'  OR Status = 'stalled' )"
-    " AND ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " ) "
+    " AND ( ". join(' OR ', map "Status = '$_'", @statuses ). " ) "
   ;
 
   if ( defined($priority) && $field && $priority_field_queue ) {
@@ -253,7 +274,7 @@ sub href_ticket {
 sub queues {
   my($self) = @_;
 
-  my $sql = "SELECT id, name FROM queues WHERE disabled = 0";
+  my $sql = "SELECT id, Name FROM Queues WHERE Disabled = 0";
   my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
   $sth->execute()               or die $sth->errstr. " executing $sql";
 
@@ -266,7 +287,7 @@ sub queue {
 
   return '' unless $queueid;
 
-  my $sql = "SELECT name FROM queues WHERE id = ?";
+  my $sql = "SELECT Name FROM Queues WHERE id = ?";
   my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
   $sth->execute($queueid)       or die $sth->errstr. " executing $sql";
 
@@ -277,7 +298,60 @@ sub queue {
 
 sub baseurl {
   #my $self = shift;
-  $external_url;
+  $external_url. '/';
+}
+
+sub _retrieve_single_value {
+  my( $self, $sql ) = @_;
+
+  warn "$me $sql" if $DEBUG;
+  my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
+  $sth->execute                 or die $sth->errstr. "executing $sql";
+
+  my $arrayref = $sth->fetchrow_arrayref;
+  $arrayref ? $arrayref->[0] : $arrayref;
+}
+
+sub transaction_creator {
+  my( $self, $transaction_id ) = @_;
+
+  my $sql = "SELECT Name FROM Transactions JOIN Users ON ".
+            "Transactions.Creator=Users.id WHERE Transactions.id = ".
+            $transaction_id;
+
+  $self->_retrieve_single_value($sql);
+}
+
+sub transaction_ticketid {
+  my( $self, $transaction_id ) = @_;
+
+  my $sql = "SELECT ObjectId FROM Transactions WHERE Transactions.id = ".
+            $transaction_id;
+  
+  $self->_retrieve_single_value($sql);
+}
+
+sub transaction_subject {
+  my( $self, $transaction_id ) = @_;
+
+  my $sql = "SELECT Subject FROM Transactions JOIN Tickets ON ObjectId=".
+            "Tickets.id WHERE Transactions.id = ".  $transaction_id;
+  
+  $self->_retrieve_single_value($sql);
+}
+
+sub transaction_status {
+  my( $self, $transaction_id ) = @_;
+
+  my $sql = "SELECT Status FROM Transactions JOIN Tickets ON ObjectId=".
+            "Tickets.id WHERE Transactions.id = ".  $transaction_id;
+  
+  $self->_retrieve_single_value($sql);
+}
+
+sub access_right {
+  warn "WARNING: no access rights available w/ external RT";
+  0;
 }
 
 1;