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option to override requestor in new tickets, #7777
[freeside.git]
/
FS
/
FS
/
TicketSystem
/
RT_External.pm
diff --git
a/FS/FS/TicketSystem/RT_External.pm
b/FS/FS/TicketSystem/RT_External.pm
index
2995b88
..
8a8c3ff
100644
(file)
--- a/
FS/FS/TicketSystem/RT_External.pm
+++ b/
FS/FS/TicketSystem/RT_External.pm
@@
-285,6
+285,12
@@
sub href_params_new_ticket {
$cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
}
$cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
}
+ # explicit $requestors > config option > invoicing_list
+ $requestors = $conf->config('ticket_system-requestor')
+ if !$requestors;
+ $requestors = $cust_main->invoicing_list_emailonly_scalar
+ if (!$requestors) and defined($cust_main);
+
my %param = (
'Queue' => ($cust_main->agent->ticketing_queueid || $default_queueid),
'new-MemberOf'=> "freeside://freeside/cust_main/$custnum",
my %param = (
'Queue' => ($cust_main->agent->ticketing_queueid || $default_queueid),
'new-MemberOf'=> "freeside://freeside/cust_main/$custnum",