package FS::TicketSystem::RT_External;
use strict;
-use vars qw( $conf $priority_field $priority_field_queue $field );
+use vars qw( $conf $default_queueid
+ $priority_field $priority_field_queue $field
+ $external_dbh $external_url );
+use URI::Escape;
use FS::UID;
install_callback FS::UID sub {
my $conf = new FS::Conf;
+ $default_queueid = $conf->config('ticket_system-default_queueid');
$priority_field =
$conf->config('ticket_system-custom_priority_field');
if ( $priority_field ) {
$priority_field_queue = '';
$field = '';
}
+
+ $external_url = '';
+ if ($conf->config('ticket_system') eq 'RT_External') {
+ my ($datasrc, $user, $pass) = $conf->config('ticket_system-rt_external_datasrc');
+ $external_dbh = DBI->connect($datasrc, $user, $pass, { 'ChopBlanks' => 1 })
+ or die "RT_External DBI->connect error: $DBI::errstr\n";
+
+ $external_url = $conf->config('ticket_system-rt_external_url');
+ }
+
};
sub num_customer_tickets {
my( $self, $custnum, $priority, $dbh ) = @_;
- #$dbh ||= create one from some config options
+ $dbh ||= $external_dbh;
+
+ my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
+
+ my $sql = "select count(*) $from_sql";
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. " preparing $sql";
+ $sth->execute(@param) or die $sth->errstr. " executing $sql";
+
+ $sth->fetchrow_arrayref->[0];
+
+}
+
+sub customer_tickets {
+ my( $self, $custnum, $limit, $priority, $dbh ) = @_;
+ $limit ||= 0;
+
+ $dbh ||= $external_dbh;
+
+ my( $from_sql, @param) = $self->_from_customer( $custnum, $priority );
+ my $sql = "select tickets.*, queues.name".
+ ( length($priority) ? ", ticketcustomfieldvalues.content" : '' ).
+ " $from_sql order by priority desc limit $limit";
+ my $sth = $dbh->prepare($sql) or die $dbh->errstr. "preparing $sql";
+ $sth->execute(@param) or die $sth->errstr. "executing $sql";
+
+ #munge column names??? #httemplate/view/cust_main/tickets.html has column
+ #names that might not make sense now...
+ $sth->fetchall_arrayref({});
+
+}
+
+sub _from_customer {
+ my( $self, $custnum, $priority ) = @_;
my @param = ();
- my $priority_sql = '';
+ my $join = '';
+ my $where = '';
if ( defined($priority) ) {
+
+ my $queue_sql = " customfields.queue = ( select id from queues
+ where queues.name = ? )
+ or ( ? = '' and customfields.queue = 0 )";
+
if ( length($priority) ) {
- my $queue_sql = " queue = ( select id from queues where queues.name = ? )
- or ( ? = '' and queue = 0 )";
- $priority_sql = "
- and ? = ( select content from TicketCustomFieldValues
- where ticket = tickets.id
- and customfield = ( select id from customfields
- where name = ?
- and ( $queue_sql )
- )
- )
- ";
- push @param, $priority,
- $priority_field,
- $priority_field_queue,
- $priority_field_queue;
+ #$where = "
+ # and ? = ( select content from TicketCustomFieldValues
+ # where ticket = tickets.id
+ # and customfield = ( select id from customfields
+ # where name = ?
+ # and ( $queue_sql )
+ # )
+ # )
+ #";
+ push @param, $priority;
+
+ $join = "join TicketCustomFieldValues
+ on ( tickets.id = TicketCustomFieldValues.ticket )";
+
+ $where = "and content = ?
+ and customfield = ( select id from customfields
+ where name = ?
+ and ( $queue_sql )
+ )
+ ";
} else {
- return '0nothandledyet0';
+ $where =
+ "and 0 = ( select count(*) from TicketCustomFieldValues
+ where ticket = tickets.id
+ and customfield = ( select id from customfields
+ where name = ?
+ and ( $queue_sql )
+ )
+ )
+ ";
}
+ push @param, $priority_field,
+ $priority_field_queue,
+ $priority_field_queue;
}
my $sql = "
- select count(*) from tickets
+ from tickets
+ join queues on ( tickets.queue = queues.id )
+ join links on ( tickets.id = links.localbase )
+ $join
where ( status = 'new' or status = 'open' or status = 'stalled' )
and target = 'freeside://freeside/cust_main/$custnum'
+ $where
";
- my $sth = $dbh->prepare($sql) or die $dbh->errstr;
- $sth->execute(@param) or die $sth->errstr;
-
- $sth->fetchrow_arrayref->[0];
+ ( $sql, @param );
}
-sub href_customer_tickets {
+sub _href_customer_tickets {
my( $self, $custnum, $priority ) = @_;
+ #i snarfed this from an RT bookmarked search, it could be unescaped in the
+ #source for readability and run through uri_escape
my $href =
'Search/Results.html?Order=ASC&Query=%20MemberOf%20%3D%20%27freeside%3A%2F%2Ffreeside%2Fcust_main%2F'.
$custnum.
'%27%20%20AND%20%28%20Status%20%3D%20%27open%27%20%20OR%20Status%20%3D%20%27new%27%20%20OR%20Status%20%3D%20%27stalled%27%20%29%20'
;
- if ( $priority && $field && $priority_field_queue ) {
+ if ( defined($priority) && $field && $priority_field_queue ) {
$href .= 'AND%20Queue%20%3D%20%27'. $priority_field_queue. '%27%20';
}
- if ( $priority && $field ) {
- $href .= '%20AND%20%27CF.'. $field. '%27%20%3D%20%27'. $priority. '%27%20';
+ if ( defined($priority) && $field ) {
+ $href .= '%20AND%20%27CF.'. $field. '%27%20';
+ if ( $priority ) {
+ $href .= '%3D%20%27'. $priority. '%27%20';
+ } else {
+ $href .= 'IS%20%27NULL%27%20';
+ }
}
$href .= '&Rows=100'.
'&OrderBy=id&Page=1'.
- '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22%2Ffreeside%2Frt%2FTicket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
+ '&Format=%27%20%20%20%3Cb%3E%3Ca%20href%3D%22'.
+ $self->baseurl.
+ 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__id__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3A%23%27%2C%20%0A%27%3Cb%3E%3Ca%20href%3D%22'.
+ $self->baseurl.
+ 'Ticket%2FDisplay.html%3Fid%3D__id__%22%3E__Subject__%3C%2Fa%3E%3C%2Fb%3E%2FTITLE%3ASubject%27%2C%20%0A%27__Status__%27%2C%20';
- if ( $priority && $field ) {
+ if ( defined($priority) && $field ) {
$href .= '%0A%27__CustomField.'. $field. '__%2FTITLE%3ASeverity%27%2C%20';
}
$href .= '%0A%27__QueueName__%27%2C%20%0A%27__OwnerName__%27%2C%20%0A%27__Priority__%27%2C%20%0A%27__NEWLINE__%27%2C%20%0A%27%27%2C%20%0A%27%3Csmall%3E__Requestors__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__CreatedRelative__%3C%2Fsmall%3E%27%2C';
- if ( $priority && $field ) {
+ if ( defined($priority) && $field ) {
$href .= '%20%0A%27__-__%27%2C';
}
$href .= '%20%0A%27%3Csmall%3E__ToldRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__LastUpdatedRelative__%3C%2Fsmall%3E%27%2C%20%0A%27%3Csmall%3E__TimeLeft__%3C%2Fsmall%3E%27';
$href;
+
+}
+
+sub href_customer_tickets {
+ my $self = shift;
+ $self->baseurl. $self->_href_customer_tickets(@_);
+}
+
+
+sub _href_new_ticket {
+ my( $self, $custnum, $requestors ) = @_;
+
+ 'Ticket/Create.html?'.
+ "Queue=$default_queueid".
+ "&new-MemberOf=freeside://freeside/cust_main/$custnum".
+ ( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
+ ;
+}
+
+sub href_new_ticket {
+ my $self = shift;
+ $self->baseurl. $self->_href_new_ticket(@_);
+}
+
+sub _href_ticket {
+ my($self, $ticketnum) = @_;
+ 'Ticket/Display.html?id='.$ticketnum;
+}
+
+sub href_ticket {
+ my $self = shift;
+ $self->baseurl. $self->_href_ticket(@_);
+}
+
+sub baseurl {
+ #my $self = shift;
+ $external_url;
}
1;
projects / freeside.git / blobdiff