import torrus 1.0.9

[freeside.git] / FS / FS / TicketSystem / RT_External.pm

diff --git a/FS/FS/TicketSystem/RT_External.pm b/FS/FS/TicketSystem/RT_External.pm
index 3a9c7e8..2995b88 100644 (file)
--- a/FS/FS/TicketSystem/RT_External.pm
+++ b/FS/FS/TicketSystem/RT_External.pm
@@ -9,6 +9,7 @@ use URI::Escape;
 use FS::UID qw(dbh);
 use FS::Record qw(qsearchs);
 use FS::cust_main;
+use Carp qw(cluck);
 
 $me = '[FS::TicketSystem::RT_External]';
 $DEBUG = 0;
@@ -96,6 +97,31 @@ sub customer_tickets {
 
 }
 
+sub comments_on_tickets {
+  my ($self, $custnum, $limit, $time ) = @_;
+  $limit ||= 0;
+
+  my( $from_sql, @param) = $self->_from_customer( $custnum );
+  my $sql = qq{
+    SELECT transactions.*, Attachments.content, Tickets.subject
+    FROM transactions
+      JOIN Attachments ON( Attachments.transactionid = transactions.id )
+      JOIN Tickets ON ( Tickets.id = transactions.objectid )
+      JOIN Links  ON ( Tickets.id    = Links.LocalBase
+                       AND Links.Base LIKE '%/ticket/' || Tickets.id )
+       
+
+    WHERE ( Status = 'new' OR Status = 'open' OR Status = 'stalled' )
+      AND Target = 'freeside://freeside/cust_main/$custnum'
+       AND transactions.type = 'Comment'
+       AND transactions.created >= (SELECT TIMESTAMP WITH TIME ZONE 'epoch' + $time * INTERVAL '1 second')
+     LIMIT $limit
+  };
+  cluck $sql if $DEBUG > 0;
+  #AND created > 
+  $dbh->selectall_arrayref( $sql, { Slice => {} } ) or die $dbh->errstr . " $sql";
+}
+
 sub _from_customer {
   my( $self, $custnum, $priority ) = @_;
 
@@ -156,14 +182,16 @@ sub _from_customer {
   }
 
   my $sql = "
-                    FROM Tickets
-                    JOIN Queues ON ( Tickets.Queue = Queues.id       )
-                    JOIN Links  ON ( Tickets.id    = Links.LocalBase )
-                    JOIN Users  ON ( Tickets.Owner = Users.id        )
-                    $join 
-       WHERE ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " )
-         AND Target = 'freeside://freeside/cust_main/$custnum'
-         $where
+    FROM Tickets
+      JOIN Queues ON ( Tickets.Queue = Queues.id )
+      JOIN Users  ON ( Tickets.Owner = Users.id  )
+      JOIN Links  ON ( Tickets.id    = Links.LocalBase
+                       AND Links.Base LIKE '%/ticket/' || Tickets.id )
+      $join 
+
+    WHERE ( ". join(' OR ', map "Status = '$_'", $self->statuses ). " )
+      AND Target = 'freeside://freeside/cust_main/$custnum'
+      $where
   ";
 
   ( $sql, @param );
@@ -245,7 +273,7 @@ sub href_customer_tickets {
 
 }
 
-sub href_new_ticket {
+sub href_params_new_ticket {
   my( $self, $custnum_or_cust_main, $requestors ) = @_;
 
   my( $custnum, $cust_main );
@@ -256,14 +284,25 @@ sub href_new_ticket {
     $custnum = $custnum_or_cust_main;
     $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } );
   }
-  my $queueid = $cust_main->agent->ticketing_queueid || $default_queueid;
-
-  $self->baseurl.
-  'Ticket/Create.html?'.
-    "Queue=$queueid".
-    "&new-MemberOf=freeside://freeside/cust_main/$custnum".
-    ( $requestors ? '&Requestors='. uri_escape($requestors) : '' )
-    ;
+
+  my %param = (
+    'Queue'       => ($cust_main->agent->ticketing_queueid || $default_queueid),
+    'new-MemberOf'=> "freeside://freeside/cust_main/$custnum",
+    'Requestors'  => $requestors,
+  );
+
+  ( $self->baseurl.'Ticket/Create.html', %param );
+}
+
+sub href_new_ticket {
+  my $self = shift;
+
+  my( $base, %param ) = $self->href_params_new_ticket(@_);
+
+  my $uri = new URI $base;
+  $uri->query_form(%param);
+  $uri;
+
 }
 
 sub href_ticket {
@@ -349,5 +388,14 @@ sub transaction_status {
   $self->_retrieve_single_value($sql);
 }
 
+sub access_right {
+  warn "WARNING: no access rights available w/ external RT";
+  0;
+}
+
+sub create_ticket {
+  return 'create_ticket unimplemented w/external RT (write something w/RT::Client::REST?)';
+}
+
 1;