use strict;
use vars qw( $conf $system $AUTOLOAD );
use FS::Conf;
-use FS::UID;
+use FS::UID qw( dbh driver_name );
+use FS::Record qw( dbdef );
FS::UID->install_callback( sub {
$conf = new FS::Conf;
$self->$sub(@_);
}
+# Our schema changes
+my %columns = (
+ Tickets => {
+ WillResolve => { type => 'timestamp', null => 1, default => '', },
+ },
+ CustomFields => {
+ Required => { type => 'integer', default => 0, null => 0 },
+ },
+);
+
+sub _upgrade_schema {
+ my $system = FS::Conf->new->config('ticket_system');
+ return if !defined($system) || $system ne 'RT_Internal';
+ my ($class, %opts) = @_;
+
+ my $dbh = dbh;
+ my @sql;
+ my $case = driver_name eq 'mysql' ? sub {@_} : sub {map lc, @_};
+ foreach my $tablename (keys %columns) {
+ my $table = dbdef->table(&$case($tablename));
+ if ( !$table ) {
+ warn
+ "$tablename table does not exist. Your RT installation is incomplete.\n";
+ next;
+ }
+ foreach my $colname (keys %{ $columns{$tablename} }) {
+ if ( !$table->column(&$case($colname)) ) {
+ my $col = new DBIx::DBSchema::Column {
+ table_obj => $table,
+ name => &$case($colname),
+ %{ $columns{$tablename}->{$colname} }
+ };
+ $col->table_obj($table);
+ my ($alter, $postalter) = $col->sql_add_column($dbh);
+ foreach (@$alter) {
+ push @sql, "ALTER TABLE $tablename $_;";
+ }
+ push @sql, @$postalter;
+ }
+ } #foreach $colname
+ } #foreach $tablename
+
+ return if !@sql;
+ warn "Upgrading RT schema:\n";
+ foreach my $statement (@sql) {
+ warn "$statement\n";
+ $dbh->do( $statement )
+ or die "Error: ". $dbh->errstr. "\n executing: $statement";
+ }
+ return;
+}
+
+sub _upgrade_data {
+ return if !defined($system) || $system ne 'RT_Internal';
+ my ($class, %opts) = @_;
+
+ # go ahead and use the RT API for this
+
+ FS::TicketSystem->init;
+ my $session = FS::TicketSystem->session();
+ # bypass RT ACLs--we're going to do lots of things
+ my $CurrentUser = $RT::SystemUser;
+
+ my $dbh = dbh;
+
+ # selfservice and cron users
+ foreach my $username ('%%%SELFSERVICE_USER%%%', 'fs_daily') {
+ my $User = RT::User->new($CurrentUser);
+ $User->Load($username);
+ if (!defined($User->Id)) {
+ my ($val, $msg) = $User->Create(
+ 'Name' => $username,
+ 'Gecos' => $username,
+ 'Privileged' => 1,
+ # any other fields needed?
+ );
+ die $msg if !$val;
+ }
+ my $Principal = $User->PrincipalObj; # can this ever fail?
+ my @rights = ( qw(ShowTicket SeeQueue ModifyTicket ReplyToTicket
+ CreateTicket SeeCustomField) );
+ foreach (@rights) {
+ next if $Principal->HasRight( 'Right' => $_, Object => $RT::System );
+ my ($val, $msg) = $Principal->GrantRight(
+ 'Right' => $_,
+ 'Object' => $RT::System,
+ );
+ die $msg if !$val;
+ }
+ } #foreach $username
+
+ # EscalateQueue custom field and friends
+ my $CF = RT::CustomField->new($CurrentUser);
+ $CF->Load('EscalateQueue');
+ if (!defined($CF->Id)) {
+ my ($val, $msg) = $CF->Create(
+ 'Name' => 'EscalateQueue',
+ 'Type' => 'Select',
+ 'MaxValues' => 1,
+ 'LookupType' => 'RT::Queue',
+ 'Description' => 'Escalate to Queue',
+ 'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
+ );
+ die $msg if !$val;
+ my $OCF = RT::ObjectCustomField->new($CurrentUser);
+ ($val, $msg) = $OCF->Create(
+ 'CustomField' => $CF->Id,
+ 'ObjectId' => 0,
+ );
+ die $msg if !$val;
+ }
+
+ # Load from RT data file
+ our (@Groups, @Users, @ACL, @Queues, @ScripActions, @ScripConditions,
+ @Templates, @CustomFields, @Scrips, @Attributes, @Initial, @Final,
+ %Delete_Scrips);
+ my $datafile = '%%%RT_PATH%%%/etc/initialdata';
+ eval { require $datafile };
+ if ( $@ ) {
+ warn "Couldn't load RT data from '$datafile': $@\n(skipping)\n";
+ return;
+ }
+
+ # Cache existing ScripCondition, ScripAction, and Template IDs.
+ # Complicated because we don't want to just step on multiple IDs
+ # with the same name.
+ my $cachify = sub {
+ my ($class, $hash) = @_;
+ my $search = $class->new($CurrentUser);
+ $search->UnLimit;
+ while ( my $item = $search->Next ) {
+ if ( $class =~ /Template/ ) {
+ # template names can be duplicated in different queues, and they are.
+ my $queue = $item->QueueObj->Name || '0';
+ my $subhash = $hash->{$queue} ||= {};
+ $subhash->{lc($item->Name)} = $item->Id;
+ } else {
+ # then duplicate names are allowed; they just have different ids
+ my $ids = $hash->{lc($item->Name)} ||= [];
+ if ( $item->Creator == 1 ) { # RT::SystemUser
+ unshift @$ids, $item->Id;
+ }
+ else {
+ push @$ids, $item->Id;
+ }
+ }
+ }
+ };
+
+ my (%condition, %action, %template);
+ &$cachify('RT::ScripConditions', \%condition); # condition name -> [ ids ]
+ # with the id of the system-created object first, if there is one
+ &$cachify('RT::ScripActions', \%action); # action name -> [ ids ]
+ &$cachify('RT::Templates', \%template); # queue name -> tmpl name -> id
+
+ # ScripConditions
+ my $ScripCondition = RT::ScripCondition->new($CurrentUser);
+ foreach my $sc (@ScripConditions) {
+ # $sc: Name, Description, ApplicableTransTypes, ExecModule, Argument
+ next if exists( $condition{ lc($sc->{Name}) } );
+ my ($val, $msg) = $ScripCondition->Create( %$sc );
+ die $msg if !$val;
+ $condition{ lc($ScripCondition->Name) } = [ $ScripCondition->Id ];
+ }
+
+ # ScripActions
+ my $ScripAction = RT::ScripAction->new($CurrentUser);
+ foreach my $sa (@ScripActions) {
+ # $sa: Name, Description, ExecModule, Argument
+ next if exists( $action{ lc($sa->{Name}) } );
+ my ($val, $msg) = $ScripAction->Create( %$sa );
+ die $msg if !$val;
+ $action{ lc($ScripAction->Name) } = [ $ScripAction->Id ];
+ }
+
+ $DB::single = 1;
+ # Templates
+ my $Template = RT::Template->new($CurrentUser);
+ foreach my $t (@Templates) {
+ # $t: Queue, Name, Description, Content
+ next if exists( $template{ $t->{Queue} }->{ lc($t->{Name}) } );
+ my ($val, $msg) = $Template->Create( %$t );
+ die $msg if !$val;
+ $template{ $t->{Queue} }->{ lc($Template->Name) } = [ $Template->Id ];
+ }
+
+ # Scrips
+ # Scrips can no longer be deleted, so we'll count them as existing
+ # if they're applied to the global queue, or if they're not applied to
+ # _any_ queue.
+
+ my %scrip; # $scrips{condition}{action}{template} = id
+ foreach my $criterion ('LimitToGlobal', 'LimitToNotAdded') {
+ my $search = RT::Scrips->new($CurrentUser);
+ $search->$criterion;
+
+ while (my $item = $search->Next) {
+ my ($c, $a, $t) = map {lc $item->$_->Name}
+ ('ScripConditionObj', 'ScripActionObj', 'TemplateObj');
+ if ( exists $scrip{$c}{$a} and $item->Creator == 1 ) {
+ warn "Deleting duplicate scrip $c $a [$t]\n";
+ my ($val, $msg) = $item->Delete;
+ warn "error deleting scrip: $msg\n" if !$val;
+ }
+ elsif ( exists $Delete_Scrips{$c}{$a}{$t} and $item->Creator == 1 ) {
+ warn "Deleting obsolete scrip $c $a [$t]\n";
+ my ($val, $msg) = $item->Delete;
+ warn "error deleting scrip: $msg\n" if !$val;
+ }
+ else {
+ $scrip{$c}{$a} = $item->id;
+ }
+ }
+ }
+
+ my $Scrip = RT::Scrip->new($CurrentUser);
+ foreach my $s ( @Scrips ) {
+ my $desc = $s->{'Description'};
+ # the condition, action, and template _names_
+ my ($c, $a, $t) = map lc,
+ @{ $s }{'ScripCondition', 'ScripAction', 'Template'};
+
+ if ( exists($scrip{$c}{$a}) ) {
+ $Scrip->Load( $scrip{$c}{$a} );
+ } else { # need to create it
+
+ if ( !exists($condition{$c}) ) {
+ warn "ScripCondition '$c' not found.\n";
+ next;
+ }
+ if ( !exists($action{$a}) ) {
+ warn "ScripAction '$a' not found.\n";
+ next;
+ }
+ if ( !exists($template{'0'}{$t}) ) {
+ # a global template with this name has to exist, at least
+ warn "Template '$t' not found.\n";
+ next;
+ }
+ my %new_param = (
+ ScripCondition => $condition{$c}->[0],
+ ScripAction => $action{$a}->[0],
+ Template => $t, # scrips.template is now the name, not the id
+ Queue => 0,
+ Description => $desc,
+ );
+ warn "Creating scrip: $c $a [$t]\n";
+ my ($val, $msg) = $Scrip->Create(%new_param);
+ die $msg if !$val;
+
+ } #if $scrip{...}
+ # set the Immutable attribute on them if needed
+ # no longer needed; you can't delete scrips through the UI anyway, only
+ # disable them
+ #if ( !$Scrip->FirstAttribute('Immutable') ) {
+ # my ($val, $msg) =
+ # $Scrip->SetAttribute(Name => 'Immutable', Content => '1');
+ # die $msg if !$val;
+ #}
+
+ } #foreach (@Scrips)
+
+ # one-time fix: accumulator fields (support time, etc.) that had values
+ # entered on ticket creation need OCFV records attached to their Create
+ # transactions
+ my $sql = 'SELECT first_ocfv.ObjectId, first_ocfv.Created, Content '.
+ 'FROM ObjectCustomFieldValues as first_ocfv '.
+ 'JOIN ('.
+ # subquery to get the first OCFV with a certain name for each ticket
+ 'SELECT min(ObjectCustomFieldValues.Id) AS Id '.
+ 'FROM ObjectCustomFieldValues '.
+ 'JOIN CustomFields '.
+ 'ON (ObjectCustomFieldValues.CustomField = CustomFields.Id) '.
+ 'WHERE ObjectType = \'RT::Ticket\' '.
+ 'AND CustomFields.Name = ? '.
+ 'GROUP BY ObjectId'.
+ ') AS first_ocfv_id USING (Id) '.
+ 'JOIN ('.
+ # subquery to get the first transaction date for each ticket
+ # other than the Create
+ 'SELECT ObjectId, min(Created) AS Created FROM Transactions '.
+ 'WHERE ObjectType = \'RT::Ticket\' '.
+ 'AND Type != \'Create\' '.
+ 'GROUP BY ObjectId'.
+ ') AS first_txn ON (first_ocfv.ObjectId = first_txn.ObjectId) '.
+ # where the ticket custom field acquired a value before any transactions
+ # on the ticket (i.e. it was set on ticket creation)
+ 'WHERE first_ocfv.Created < first_txn.Created '.
+ # and we haven't already fixed the ticket
+ 'AND NOT EXISTS('.
+ 'SELECT 1 FROM Transactions JOIN ObjectCustomFieldValues '.
+ 'ON (Transactions.Id = ObjectCustomFieldValues.ObjectId) '.
+ 'JOIN CustomFields '.
+ 'ON (ObjectCustomFieldValues.CustomField = CustomFields.Id) '.
+ 'WHERE ObjectCustomFieldValues.ObjectType = \'RT::Transaction\' '.
+ 'AND CustomFields.Name = ? '.
+ 'AND Transactions.Type = \'Create\''.
+ 'AND Transactions.ObjectType = \'RT::Ticket\''.
+ 'AND Transactions.ObjectId = first_ocfv.ObjectId'.
+ ')';
+ #whew
+
+ # prior to this fix, the only name an accumulate field could possibly have
+ # was "Support time".
+ my $sth = $dbh->prepare($sql);
+ $sth->execute('Support time', 'Support time');
+ my $rows = $sth->rows;
+ warn "Fixing support time on $rows rows...\n" if $rows > 0;
+ while ( my $row = $sth->fetchrow_arrayref ) {
+ my ($tid, $created, $content) = @$row;
+ my $Txns = RT::Transactions->new($CurrentUser);
+ $Txns->Limit(FIELD => 'ObjectId', VALUE => $tid);
+ $Txns->Limit(FIELD => 'ObjectType', VALUE => 'RT::Ticket');
+ $Txns->Limit(FIELD => 'Type', VALUE => 'Create');
+ my $CreateTxn = $Txns->First;
+ if ($CreateTxn) {
+ my ($val, $msg) = $CreateTxn->AddCustomFieldValue(
+ Field => 'Support time',
+ Value => $content,
+ RecordTransaction => 0,
+ );
+ warn "Error setting transaction support time: $msg\n" unless $val;
+ } else {
+ warn "Create transaction not found for ticket $tid.\n";
+ }
+ }
+
+ my $cve_2013_3373_sql = '';
+ if ( driver_name =~ /^Pg/i ) {
+ $cve_2013_3373_sql = q(
+ UPDATE Tickets SET Subject = REPLACE(Subject,E'\n','')
+ );
+ } elsif ( driver_name =~ /^mysql/i ) {
+ $cve_2013_3373_sql = q(
+ UPDATE Tickets SET Subject = REPLACE(Subject,'\n','');
+ );
+ } else {
+ warn "WARNING: Don't know how to update RT Ticket Subjects for your database driver for CVE-2013-3373";
+ }
+ if ( $cve_2013_3373_sql ) {
+ my $cve_2013_3373_sth = $dbh->prepare($cve_2013_3373_sql)
+ or die $dbh->errstr;
+ $cve_2013_3373_sth->execute
+ or die $cve_2013_3373_sth->errstr;
+ }
+
+ # Remove dangling customer links, if any
+ my %target_pkey = ('cust_main' => 'custnum', 'cust_svc' => 'svcnum');
+ for my $table (keys %target_pkey) {
+ my $pkey = $target_pkey{$table};
+ my $rows = $dbh->do(
+ "DELETE FROM Links WHERE id IN(
+ SELECT id FROM (
+ SELECT Links.id FROM Links LEFT JOIN $table ON (Links.Target =
+ 'freeside://freeside/$table/' || $table.$pkey)
+ WHERE Links.Target like 'freeside://freeside/$table/%'
+ AND $table.$pkey IS NULL
+ ) AS x
+ )"
+ ) or die $dbh->errstr;
+ warn "Removed $rows dangling ticket-$table links\n" if $rows > 0;
+ }
+
+ # Fix ticket transactions on the Time* fields where the NewValue (or
+ # OldValue, though this is not known to happen) is an empty string
+ foreach (qw(newvalue oldvalue)) {
+ my $rows = $dbh->do(
+ "UPDATE Transactions SET $_ = '0' WHERE ObjectType='RT::Ticket' AND ".
+ "Field IN ('TimeWorked', 'TimeEstimated', 'TimeLeft') AND $_ = ''"
+ ) or die $dbh->errstr;
+ warn "Fixed $rows transactions with empty time values\n" if $rows > 0;
+ }
+
+ # One-time fix: We've created a "BulkUpdateTickets" access right; grant
+ # it to all auth'd users initially.
+ eval "use FS::upgrade_journal;";
+ my $upgrade = 'RT_add_BulkUpdateTickets_ACL';
+ if (!FS::upgrade_journal->is_done($upgrade)) {
+ my $groups = RT::Groups->new(RT->SystemUser);
+ $groups->LimitToEnabled;
+ $groups->LimitToSystemInternalGroups;
+ $groups->Limit(FIELD => 'Type', VALUE => 'Privileged', OPERATOR => '=');
+ my $group = $groups->First
+ or die "No RT internal group found for Privileged users";
+ my ($val, $msg) = $group->PrincipalObj->GrantRight(
+ Right => 'BulkUpdateTickets', Object => RT->System
+ );
+ die "Couldn't grant BulkUpdateTickets right to all users: $msg\n"
+ if !$val;
+ FS::upgrade_journal->set_done($upgrade);
+ }
+
+ return;
+}
+
1;
projects / freeside.git / blobdiff