use strict;
use vars qw( $conf $system $AUTOLOAD );
use FS::Conf;
-use FS::UID;
+use FS::UID qw( dbh driver_name );
+use FS::Record qw( dbdef );
-install_callback FS::UID sub {
+FS::UID->install_callback( sub {
$conf = new FS::Conf;
$system = $conf->config('ticket_system');
-};
+} );
sub AUTOLOAD {
my $self = shift;
$self->$sub(@_);
}
+# Our schema changes
+my %columns = (
+ Tickets => {
+ WillResolve => { type => 'timestamp', null => 1, default => '', },
+ },
+ CustomFields => {
+ Required => { type => 'integer', default => 0, null => 0 },
+ },
+);
+
+sub _upgrade_schema {
+ my $system = FS::Conf->new->config('ticket_system');
+ return if !defined($system) || $system ne 'RT_Internal';
+ my ($class, %opts) = @_;
+
+ my $dbh = dbh;
+ my @sql;
+ my $case = driver_name eq 'mysql' ? sub {@_} : sub {map lc, @_};
+ foreach my $tablename (keys %columns) {
+ my $table = dbdef->table(&$case($tablename));
+ if ( !$table ) {
+ warn
+ "$tablename table does not exist. Your RT installation is incomplete.\n";
+ next;
+ }
+ foreach my $colname (keys %{ $columns{$tablename} }) {
+ if ( !$table->column(&$case($colname)) ) {
+ my $col = new DBIx::DBSchema::Column {
+ table_obj => $table,
+ name => &$case($colname),
+ %{ $columns{$tablename}->{$colname} }
+ };
+ $col->table_obj($table);
+ push @sql, $col->sql_add_column($dbh);
+ }
+ } #foreach $colname
+ } #foreach $tablename
+
+ return if !@sql;
+ warn "Upgrading RT schema:\n";
+ foreach my $statement (@sql) {
+ warn "$statement\n";
+ $dbh->do( $statement )
+ or die "Error: ". $dbh->errstr. "\n executing: $statement";
+ }
+ return;
+}
+
+sub _upgrade_data {
+ return if !defined($system) || $system ne 'RT_Internal';
+ my ($class, %opts) = @_;
+
+ # go ahead and use the RT API for this
+
+ FS::TicketSystem->init;
+ my $session = FS::TicketSystem->session();
+ # bypass RT ACLs--we're going to do lots of things
+ my $CurrentUser = $RT::SystemUser;
+
+ # selfservice and cron users
+ foreach my $username ('%%%SELFSERVICE_USER%%%', 'fs_daily') {
+ my $User = RT::User->new($CurrentUser);
+ $User->Load($username);
+ if (!defined($User->Id)) {
+ my ($val, $msg) = $User->Create(
+ 'Name' => $username,
+ 'Gecos' => $username,
+ 'Privileged' => 1,
+ # any other fields needed?
+ );
+ die $msg if !$val;
+ }
+ my $Principal = $User->PrincipalObj; # can this ever fail?
+ my @rights = ( qw(ShowTicket SeeQueue ModifyTicket ReplyToTicket
+ CreateTicket SeeCustomField) );
+ foreach (@rights) {
+ next if $Principal->HasRight( 'Right' => $_, Object => $RT::System );
+ my ($val, $msg) = $Principal->GrantRight(
+ 'Right' => $_,
+ 'Object' => $RT::System,
+ );
+ die $msg if !$val;
+ }
+ } #foreach $username
+
+ # EscalateQueue custom field and friends
+ my $CF = RT::CustomField->new($CurrentUser);
+ $CF->Load('EscalateQueue');
+ if (!defined($CF->Id)) {
+ my ($val, $msg) = $CF->Create(
+ 'Name' => 'EscalateQueue',
+ 'Type' => 'Select',
+ 'MaxValues' => 1,
+ 'LookupType' => 'RT::Queue',
+ 'Description' => 'Escalate to Queue',
+ 'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
+ );
+ die $msg if !$val;
+ my $OCF = RT::ObjectCustomField->new($CurrentUser);
+ ($val, $msg) = $OCF->Create(
+ 'CustomField' => $CF->Id,
+ 'ObjectId' => 0,
+ );
+ die $msg if !$val;
+ }
+
+ # Load from RT data file
+ our (@Groups, @Users, @ACL, @Queues, @ScripActions, @ScripConditions,
+ @Templates, @CustomFields, @Scrips, @Attributes, @Initial, @Final,
+ %Delete_Scrips);
+ my $datafile = '%%%RT_PATH%%%/etc/initialdata';
+ eval { require $datafile };
+ if ( $@ ) {
+ warn "Couldn't load RT data from '$datafile': $@\n(skipping)\n";
+ return;
+ }
+
+ # Cache existing ScripCondition, ScripAction, and Template IDs.
+ # Complicated because we don't want to just step on multiple IDs
+ # with the same name.
+ my $cachify = sub {
+ my ($class, $hash) = @_;
+ my $search = $class->new($CurrentUser);
+ $search->UnLimit;
+ while ( my $item = $search->Next ) {
+ my $ids = $hash->{lc($item->Name)} ||= [];
+ if ( $item->Creator == 1 ) { # RT::SystemUser
+ unshift @$ids, $item->Id;
+ }
+ else {
+ push @$ids, $item->Id;
+ }
+ }
+ };
+
+ my (%condition, %action, %template);
+ &$cachify('RT::ScripConditions', \%condition);
+ &$cachify('RT::ScripActions', \%action);
+ &$cachify('RT::Templates', \%template);
+ # $condition{name} = [ ids... ]
+ # with the id of the system-created object first, if there is one
+
+ # ScripConditions
+ my $ScripCondition = RT::ScripCondition->new($CurrentUser);
+ foreach my $sc (@ScripConditions) {
+ # $sc: Name, Description, ApplicableTransTypes, ExecModule, Argument
+ next if exists( $condition{ lc($sc->{Name}) } );
+ my ($val, $msg) = $ScripCondition->Create( %$sc );
+ die $msg if !$val;
+ $condition{ lc($ScripCondition->Name) } = [ $ScripCondition->Id ];
+ }
+
+ # ScripActions
+ my $ScripAction = RT::ScripAction->new($CurrentUser);
+ foreach my $sa (@ScripActions) {
+ # $sa: Name, Description, ExecModule, Argument
+ next if exists( $action{ lc($sa->{Name}) } );
+ my ($val, $msg) = $ScripAction->Create( %$sa );
+ die $msg if !$val;
+ $action{ lc($ScripAction->Name) } = [ $ScripAction->Id ];
+ }
+
+ # Templates
+ my $Template = RT::Template->new($CurrentUser);
+ foreach my $t (@Templates) {
+ # $t: Queue, Name, Description, Content
+ next if exists( $template{ lc($t->{Name}) } );
+ my ($val, $msg) = $Template->Create( %$t );
+ die $msg if !$val;
+ $template{ lc($Template->Name) } = [ $Template->Id ];
+ }
+
+ # Scrips
+ my %scrip; # $scrips{condition}{action}{template} = id
+ my $search = RT::Scrips->new($CurrentUser);
+ $search->Limit(FIELD => 'Queue', VALUE => 0);
+ while (my $item = $search->Next) {
+ my ($c, $a, $t) = map {lc $item->$_->Name}
+ ('ScripConditionObj', 'ScripActionObj', 'TemplateObj');
+ if ( exists $scrip{$c}{$a}{$t} and $item->Creator == 1 ) {
+ warn "Deleting duplicate scrip $c $a [$t]\n";
+ my ($val, $msg) = $item->Delete;
+ warn "error deleting scrip: $msg\n" if !$val;
+ }
+ elsif ( exists $Delete_Scrips{$c}{$a}{$t} and $item->Creator == 1 ) {
+ warn "Deleting obsolete scrip $c $a [$t]\n";
+ my ($val, $msg) = $item->Delete;
+ warn "error deleting scrip: $msg\n" if !$val;
+ }
+ else {
+ $scrip{$c}{$a}{$t} = $item->id;
+ }
+ }
+ my $Scrip = RT::Scrip->new($CurrentUser);
+ foreach my $s ( @Scrips ) {
+ my $desc = $s->{'Description'};
+ my ($c, $a, $t) = map lc,
+ @{ $s }{'ScripCondition', 'ScripAction', 'Template'};
+ # skip existing scrips
+ next if ( exists($scrip{$c}{$a}{$t}) );
+ if ( !exists($condition{$c}) ) {
+ warn "ScripCondition '$c' not found.\n";
+ next;
+ }
+ if ( !exists($action{$a}) ) {
+ warn "ScripAction '$a' not found.\n";
+ next;
+ }
+ if ( !exists($template{$t}) ) {
+ warn "Template '$t' not found.\n";
+ next;
+ }
+ my %new_param = (
+ ScripCondition => $condition{$c}->[0],
+ ScripAction => $action{$a}->[0],
+ Template => $template{$t}->[0],
+ Queue => 0,
+ Description => $desc,
+ );
+ warn "Creating scrip: $c $a [$t]\n";
+ my ($val, $msg) = $Scrip->Create(%new_param);
+ die $msg if !$val;
+ } #foreach (@Scrips)
+
+ return;
+}
+
1;
projects / freeside.git / blobdiff