auto-create selfservice user in RT, #13199

[freeside.git] / FS / FS / TicketSystem.pm

diff --git a/FS/FS/TicketSystem.pm b/FS/FS/TicketSystem.pm
index 2a5c68f..a6daf7e 100644 (file)
--- a/FS/FS/TicketSystem.pm
+++ b/FS/FS/TicketSystem.pm
@@ -1,14 +1,14 @@
 package FS::TicketSystem;
 
 use strict;
-use vars qw( $system $AUTOLOAD );
+use vars qw( $conf $system $AUTOLOAD );
 use FS::Conf;
-use FS::UID;
+use FS::UID qw( dbh driver_name );
 
-install_callback FS::UID sub { 
-  my $conf = new FS::Conf;
+FS::UID->install_callback( sub { 
+  $conf = new FS::Conf;
   $system = $conf->config('ticket_system');
-};
+} );
 
 sub AUTOLOAD {
   my $self = shift;
@@ -27,4 +27,146 @@ sub AUTOLOAD {
   $self->$sub(@_);
 }
 
+sub _upgrade_data {
+  return if !defined($system) || $system ne 'RT_Internal';
+  my ($class, %opts) = @_;
+
+  # go ahead and use the RT API for this
+  
+  FS::TicketSystem->init;
+  my $session = FS::TicketSystem->session();
+  # bypass RT ACLs--we're going to do lots of things
+  my $CurrentUser = $RT::SystemUser;
+
+  # selfservice user
+  my $User = RT::User->new($CurrentUser);
+  $User->Load('%%%SELFSERVICE_USER%%%');
+  if (!defined($User->Id)) {
+    my ($val, $msg) = $User->Create(
+      'Name' => '%%%SELFSERVICE_USER%%%',
+      'Gecos' => '%%%SELFSERVICE_USER%%%',
+      'Privileged' => 1,
+      # any other fields needed?
+    );
+    die $msg if !$val;
+  }
+  my $Principal = $User->PrincipalObj; # can this ever fail?
+  my @rights = ( qw(ShowTicket SeeQueue ModifyTicket ReplyToTicket) );
+  foreach (@rights) {
+    next if $Principal->HasRight( 'Right' => $_, Object => $RT::System );
+    my ($val, $msg) = $Principal->GrantRight(
+      'Right' => $_,
+      'Object' => $RT::System,
+    );
+    die $msg if !$val;
+  }
+
+  # EscalateQueue custom field and friends
+  my $CF = RT::CustomField->new($CurrentUser);
+  $CF->Load('EscalateQueue');
+  if (!defined($CF->Id)) {
+    my ($val, $msg) = $CF->Create(
+      'Name' => 'EscalateQueue',
+      'Type' => 'Select',
+      'MaxValues' => 1,
+      'LookupType' => 'RT::Queue',
+      'Description' => 'Escalate to Queue',
+      'ValuesClass' => 'RT::CustomFieldValues::Queues', #magic!
+    );
+    die $msg if !$val;
+    my $OCF = RT::ObjectCustomField->new($CurrentUser);
+    ($val, $msg) = $OCF->Create(
+      'CustomField' => $CF->Id,
+      'ObjectId' => 0,
+    );
+    die $msg if !$val;
+  }
+
+  # Load from RT data file
+  our (@Groups, @Users, @ACL, @Queues, @ScripActions, @ScripConditions,
+       @Templates, @CustomFields, @Scrips, @Attributes, @Initial, @Final);
+  my $datafile = '%%%RT_PATH%%%/etc/initialdata';
+  eval { require $datafile };
+  if ( $@ ) {
+    warn "Couldn't load RT data from '$datafile': $@\n(skipping)\n";
+    return;
+  }
+
+  # Cache existing ScripCondition, ScripAction, and Template IDs
+  my $search = RT::ScripConditions->new($CurrentUser);
+  $search->UnLimit;
+  my %condition = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
+
+  $search = RT::ScripActions->new($CurrentUser);
+  $search->UnLimit;
+  my %action = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
+
+  $search = RT::Templates->new($CurrentUser);
+  $search->UnLimit;
+  my %template = map { lc($_->Name), $_->Id } @{ $search->ItemsArrayRef };
+
+  # ScripConditions
+  my $ScripCondition = RT::ScripCondition->new($CurrentUser);
+  foreach my $sc (@ScripConditions) {
+    # $sc: Name, Description, ApplicableTransTypes, ExecModule, Argument
+    next if exists( $condition{ lc($sc->{Name}) } );
+    my ($val, $msg) = $ScripCondition->Create( %$sc );
+    die $msg if !$val;
+    $condition{ lc($ScripCondition->Name) } = $ScripCondition->Id;
+  }
+
+  # ScripActions
+  my $ScripAction = RT::ScripAction->new($CurrentUser);
+  foreach my $sa (@ScripActions) {
+    # $sa: Name, Description, ExecModule, Argument
+    next if exists( $action{ lc($sa->{Name}) } );
+    my ($val, $msg) = $ScripAction->Create( %$sa );
+    die $msg if !$val;
+    $action{ lc($ScripAction->Name) } = $ScripAction->Id;
+  }
+
+  # Templates
+  my $Template = RT::Template->new($CurrentUser);
+  foreach my $t (@Templates) {
+    # $t: Queue, Name, Description, Content
+    next if exists( $template{ lc($t->{Name}) } );
+    my ($val, $msg) = $Template->Create( %$t );
+    die $msg if !$val;
+    $template{ lc($Template->Name) } = $Template->Id;
+  }
+
+  # Scrips
+  my $Scrip = RT::Scrip->new($CurrentUser);
+  foreach my $s ( @Scrips ) {
+    my $desc = $s->{'Description'};
+    my ($c, $a, $t) = map lc,
+      @{ $s }{'ScripCondition', 'ScripAction', 'Template'};
+    if ( !$condition{$c} ) {
+      warn "ScripCondition '$c' not found.\n";
+      next;
+    }
+    if ( !$action{$a} ) {
+      warn "ScripAction '$a' not found.\n";
+      next;
+    }
+    if ( !$template{$t} ) {
+      warn "Template '$t' not found.\n";
+      next;
+    }
+    my %param = (
+      ScripCondition => $condition{$c},
+      ScripAction => $action{$a},
+      Template => $template{$t},
+      Queue => 0,
+    );
+    $Scrip->LoadByCols(%param);
+    if (!defined($Scrip->Id)) {
+      my ($val, $msg) = $Scrip->Create(%param, Description => $desc);
+      die $msg if !$val;
+    }
+  } #foreach (@Scrips)
+
+  return;
+}
+
 1;