},
{
+ 'key' => 'ticket_system-default_queueid',
+ 'section' => '',
+ 'description' => 'Default queue number used when creating new customer tickets.',
+ 'type' => 'text',
+ },
+
+ {
'key' => 'ticket_system-custom_priority_field',
'section' => '',
'description' => 'Custom field from the ticketing system to use as a custom priority classification.',
},
{
+ 'key' => 'ticket_system-custom_priority_field-values',
+ 'section' => '',
+ 'description' => 'Values for the custom field from the ticketing system tobreak down and sort customer ticket lists.',
+ 'type' => 'textarea',
+ },
+
+ {
+ 'key' => 'ticket_system-custom_priority_field_queue',
+ 'section' => '',
+ 'description' => 'Ticketing system queue in which the custom field specified in ticket_system-custom_priority_field is located.',
+ 'type' => 'text',
+ },
+
+ {
'key' => 'company_name',
'section' => 'required',
'description' => 'Your company name',