+sub provision_phone {
+ my $p = shift;
+ my @bulkdid;
+ @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
+
+# single DID LNP
+ unless($p->{'lnp'}) {
+ $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
+ $p->{'lnp_status'} = "portingin";
+ return _provision( 'FS::svc_phone',
+ [qw(lnp_desired_due_date lnp_other_provider
+ lnp_other_provider_account phonenum countrycode lnp_status)],
+ [qw(phonenum countrycode)],
+ $p,
+ @_
+ );
+ }
+
+# single DID order
+ unless (scalar(@bulkdid)) {
+ return _provision( 'FS::svc_phone',
+ [qw(phonenum countrycode)],
+ [qw(phonenum countrycode)],
+ $p,
+ @_
+ );
+ }
+
+# bulk DID order case
+ my $error;
+ foreach my $did ( @bulkdid ) {
+ $did =~ s/[^0-9]//g;
+ $error = _provision( 'FS::svc_phone',
+ [qw(phonenum countrycode)],
+ [qw(phonenum countrycode)],
+ {
+ 'pkgnum' => $p->{'pkgnum'},
+ 'svcpart' => $p->{'svcpart'},
+ 'phonenum' => $did,
+ 'countrycode' => $p->{'countrycode'},
+ 'session_id' => $p->{'session_id'},
+ }
+ );
+ return $error if ($error->{'error'} && length($error->{'error'}) > 1);
+ }
+ { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
+}
+
+sub provision_acct {
+ my $p = shift;
+ warn "provision_acct called\n"
+ if $DEBUG;
+
+ return { 'error' => gettext('passwords_dont_match') }
+ if $p->{'_password'} ne $p->{'_password2'};
+ return { 'error' => gettext('empty_password') }
+ unless length($p->{'_password'});
+
+ if ($p->{'domsvc'}) {
+ my %domains = domain_select_hash FS::svc_acct(map { $_ => $p->{$_} }
+ qw ( svcpart pkgnum ) );
+ return { 'error' => gettext('invalid_domain') }
+ unless ($domains{$p->{'domsvc'}});
+ }
+
+ warn "provision_acct calling _provision\n"
+ if $DEBUG;
+ _provision( 'FS::svc_acct',
+ [qw(username _password domsvc)],
+ [qw(username _password domsvc)],
+ $p,
+ @_
+ );
+}
+
+sub provision_external {
+ my $p = shift;
+ #_provision( 'FS::svc_external', [qw(id title)], [qw(id title)], $p, @_ );
+ _provision( 'FS::svc_external',
+ [],
+ [qw(id title)],
+ $p,
+ @_
+ );
+}
+
+sub _provision {
+ my( $class, $fields, $return_fields, $p ) = splice(@_, 0, 4);
+ warn "_provision called for $class\n"
+ if $DEBUG;
+
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ my $search = { 'custnum' => $custnum };
+ $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
+ my $cust_main = qsearchs('cust_main', $search )
+ or return { 'error' => "unknown custnum $custnum" };
+
+ my $pkgnum = $p->{'pkgnum'};
+
+ warn "searching for custnum $custnum pkgnum $pkgnum\n"
+ if $DEBUG;
+ my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
+ 'pkgnum' => $pkgnum,
+ } )
+ or return { 'error' => "unknown pkgnum $pkgnum" };
+
+ warn "searching for svcpart ". $p->{'svcpart'}. "\n"
+ if $DEBUG;
+ my $part_svc = qsearchs('part_svc', { 'svcpart' => $p->{'svcpart'} } )
+ or return { 'error' => "unknown svcpart $p->{'svcpart'}" };
+
+ warn "creating $class record\n"
+ if $DEBUG;
+ my $svc_x = $class->new( {
+ 'pkgnum' => $p->{'pkgnum'},
+ 'svcpart' => $p->{'svcpart'},
+ map { $_ => $p->{$_} } @$fields
+ } );
+ warn "inserting $class record\n"
+ if $DEBUG;
+ my $error = $svc_x->insert;
+
+ unless ( $error ) {
+ warn "finding inserted record for svcnum ". $svc_x->svcnum. "\n"
+ if $DEBUG;
+ $svc_x = qsearchs($svc_x->table, { 'svcnum' => $svc_x->svcnum })
+ }
+
+ my $return = { 'svc' => $part_svc->svc,
+ 'error' => $error,
+ map { $_ => $svc_x->get($_) } @$return_fields
+ };
+ warn "_provision returning ". Dumper($return). "\n"
+ if $DEBUG;
+ return $return;
+
+}
+
+sub part_svc_info {
+ my $p = shift;
+
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ my $search = { 'custnum' => $custnum };
+ $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
+ my $cust_main = qsearchs('cust_main', $search )
+ or return { 'error' => "unknown custnum $custnum" };
+
+ my $pkgnum = $p->{'pkgnum'};
+
+ my $cust_pkg = qsearchs('cust_pkg', { 'custnum' => $custnum,
+ 'pkgnum' => $pkgnum,
+ } )
+ or return { 'error' => "unknown pkgnum $pkgnum" };
+
+ my $svcpart = $p->{'svcpart'};
+
+ my $pkg_svc = qsearchs('pkg_svc', { 'pkgpart' => $cust_pkg->pkgpart,
+ 'svcpart' => $svcpart, } )
+ or return { 'error' => "unknown svcpart $svcpart for pkgnum $pkgnum" };
+ my $part_svc = $pkg_svc->part_svc;
+
+ my $conf = new FS::Conf;
+
+ return {
+ 'svc' => $part_svc->svc,
+ 'svcdb' => $part_svc->svcdb,
+ 'pkgnum' => $pkgnum,
+ 'svcpart' => $svcpart,
+ 'custnum' => $custnum,
+
+ 'security_phrase' => 0, #XXX !
+ 'svc_acct_pop' => [], #XXX !
+ 'popnum' => '',
+ 'init_popstate' => '',
+ 'popac' => '',
+ 'acstate' => '',
+
+ 'small_custview' =>
+ small_custview( $cust_main, $conf->config('countrydefault') ),
+
+ };
+
+}
+
+sub unprovision_svc {
+ my $p = shift;
+
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ my $search = { 'custnum' => $custnum };
+ $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
+ my $cust_main = qsearchs('cust_main', $search )
+ or return { 'error' => "unknown custnum $custnum" };
+
+ my $svcnum = $p->{'svcnum'};
+
+ my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $svcnum, } )
+ or return { 'error' => "unknown svcnum $svcnum" };
+
+ return { 'error' => "Service $svcnum does not belong to customer $custnum" }
+ unless $cust_svc->cust_pkg->custnum == $custnum;
+
+ my $conf = new FS::Conf;
+
+ return { 'svc' => $cust_svc->part_svc->svc,
+ 'error' => $cust_svc->cancel,
+ 'small_custview' =>
+ small_custview( $cust_main, $conf->config('countrydefault') ),
+ };
+
+}
+
+sub myaccount_passwd {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ return { 'error' => "New passwords don't match." }
+ if $p->{'new_password'} ne $p->{'new_password2'};
+
+ return { 'error' => 'Enter new password' }
+ unless length($p->{'new_password'});
+
+ #my $search = { 'custnum' => $custnum };
+ #$search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
+ $custnum =~ /^(\d+)$/ or die "illegal custnum";
+ my $search = " AND custnum = $1";
+ $search .= " AND agentnum = ". $session->{'agentnum'} if $context eq 'agent';
+
+ my $svc_acct = qsearchs( {
+ 'table' => 'svc_acct',
+ 'addl_from' => 'LEFT JOIN cust_svc USING ( svcnum ) '.
+ 'LEFT JOIN cust_pkg USING ( pkgnum ) '.
+ 'LEFT JOIN cust_main USING ( custnum ) ',
+ 'hashref' => { 'svcnum' => $p->{'svcnum'}, },
+ 'extra_sql' => $search, #important
+ } )
+ or return { 'error' => "Service not found" };
+
+ $svc_acct->_password($p->{'new_password'});
+ my $error = $svc_acct->replace();
+
+ my($label, $value) = $svc_acct->cust_svc->label;
+
+ return { 'error' => $error,
+ 'label' => $label,
+ 'value' => $value,
+ };
+
+}
+
+sub create_ticket {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ warn "$me create_ticket: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init();
+
+ my $conf = new FS::Conf;
+ my $queue = $p->{'queue'}
+ || $conf->config('ticket_system-selfservice_queueid')
+ || $conf->config('ticket_system-default_queueid');
+
+ warn "$me create_ticket: creating ticket\n" if $DEBUG;
+ my $err_or_ticket = FS::TicketSystem->create_ticket(
+ '', #create RT session based on FS CurrentUser (fs_selfservice)
+ 'queue' => $queue,
+ 'custnum' => $custnum,
+ 'svcnum' => $session->{'svcnum'},
+ map { $_ => $p->{$_} } qw( requestor cc subject message mime_type )
+ );
+
+ if ( ref($err_or_ticket) ) {
+ warn "$me create_ticket: sucessful: ". $err_or_ticket->id. "\n"
+ if $DEBUG;
+ return { 'error' => '',
+ 'ticket_id' => $err_or_ticket->id,
+ };
+ } else {
+ warn "$me create_ticket: unsucessful: $err_or_ticket\n"
+ if $DEBUG;
+ return { 'error' => $err_or_ticket };
+ }
+
+
+}
+
+sub did_report {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ return { error => 'requested format not implemented' }
+ unless ($p->{'format'} eq 'csv' || $p->{'format'} eq 'xls');
+
+ my $conf = new FS::Conf;
+ my $age_threshold = 0;
+ $age_threshold = time() - $conf->config('selfservice-recent-did-age')
+ if ($p->{'recentonly'} && $conf->exists('selfservice-recent-did-age'));
+
+ my $search = { 'custnum' => $custnum };
+ $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
+ my $cust_main = qsearchs('cust_main', $search )
+ or return { 'error' => "unknown custnum $custnum" };
+
+# does it make more sense to just run one sql query for this instead of all the
+# insanity below? would increase performance greately for large data sets?
+ my @svc_phone = ();
+ foreach my $cust_pkg ( $cust_main->ncancelled_pkgs ) {
+ my @part_svc = $cust_pkg->part_svc;
+ foreach my $part_svc ( @part_svc ) {
+ if($part_svc->svcdb eq 'svc_phone'){
+ my @cust_pkg_svc = @{$part_svc->cust_pkg_svc};
+ foreach my $cust_pkg_svc ( @cust_pkg_svc ) {
+ push @svc_phone, $cust_pkg_svc->svc_x
+ if $cust_pkg_svc->date_inserted >= $age_threshold;
+ }
+ }
+ }
+ }
+
+ my $csv;
+ my $xls;
+ my($xls_r,$xls_c) = (0,0);
+ my $xls_workbook;
+ my $content = '';
+ my @fields = qw( countrycode phonenum pin sip_password phone_name );
+ if($p->{'format'} eq 'csv') {
+ $csv = new Text::CSV_XS { 'always_quote' => 1,
+ 'eol' => "\n",
+ };
+ return { 'error' => 'Unable to create CSV' } unless $csv->combine(@fields);
+ $content .= $csv->string;
+ }
+ elsif($p->{'format'} eq 'xls') {
+ my $XLS1 = new IO::Scalar \$content;
+ $xls_workbook = Spreadsheet::WriteExcel->new($XLS1)
+ or return { 'error' => "Error opening .xls file: $!" };
+ $xls = $xls_workbook->add_worksheet('DIDs');
+ foreach ( @fields ) {
+ $xls->write(0,$xls_c++,$_);
+ }
+ $xls_r++;
+ }
+
+ foreach my $svc_phone ( @svc_phone ) {
+ my @cols = map { $svc_phone->$_ } @fields;
+ if($p->{'format'} eq 'csv') {
+ return { 'error' => 'Unable to create CSV' }
+ unless $csv->combine(@cols);
+ $content .= $csv->string;
+ }
+ elsif($p->{'format'} eq 'xls') {
+ $xls_c = 0;
+ foreach ( @cols ) {
+ $xls->write($xls_r,$xls_c++,$_);
+ }
+ $xls_r++;
+ }
+ }
+
+ $xls_workbook->close() if $p->{'format'} eq 'xls';
+
+ { content => $content, format => $p->{'format'}, };
+}
+
+sub get_ticket {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init();
+
+ if(length($p->{'reply'})) {
+# currently this allows anyone to correspond on any ticket as fs_selfservice
+# probably bad...
+ my @err_or_res = FS::TicketSystem->correspond_ticket(
+ '', #create RT session based on FS CurrentUser (fs_selfservice)
+ 'ticket_id' => $p->{'ticket_id'},
+ 'content' => $p->{'reply'},
+ );
+
+ return { 'error' => 'unable to reply to ticket' }
+ unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
+ }
+
+ warn "$me get_ticket: getting ticket\n" if $DEBUG;
+ my $err_or_ticket = FS::TicketSystem->get_ticket(
+ '', #create RT session based on FS CurrentUser (fs_selfservice)
+ 'ticket_id' => $p->{'ticket_id'},
+ );
+
+ if ( ref($err_or_ticket) ) {
+
+# since we're bypassing the RT security/permissions model by always using
+# fs_selfservice as the RT user (as opposed to a requestor, which we
+# can't do since we want all tickets linked to a cust), we check below whether
+# the requested ticket was actually linked to this customer
+ my @custs = @{$err_or_ticket->{'custs'}};
+ my @txns = @{$err_or_ticket->{'txns'}};
+ my @filtered_txns;
+
+ return { 'error' => 'no customer' } unless ( $custnum && scalar(@custs) );
+
+ return { 'error' => 'invalid ticket requested' }
+ unless grep($_ eq $custnum, @custs);
+
+ foreach my $txn ( @txns ) {
+ push @filtered_txns, $txn
+ if ($txn->{'type'} eq 'EmailRecord'
+ || $txn->{'type'} eq 'Correspond'
+ || $txn->{'type'} eq 'Create');
+ }
+
+ warn "$me get_ticket: sucessful: \n"
+ if $DEBUG;
+ return { 'error' => '',
+ 'transactions' => \@filtered_txns,
+ 'ticket_id' => $p->{'ticket_id'},
+ };
+ } else {
+ warn "$me create_ticket: unsucessful: $err_or_ticket\n"
+ if $DEBUG;
+ return { 'error' => $err_or_ticket };
+ }
+}
+
+
+#--
+
+sub _custoragent_session_custnum {
+ my $p = shift;
+
+ my($context, $session, $custnum);
+ if ( $p->{'session_id'} ) {
+
+ $context = 'customer';
+ $session = _cache->get($p->{'session_id'})
+ or return ( 'error' => "Can't resume session" ); #better error message
+ $custnum = $session->{'custnum'};
+
+ } elsif ( $p->{'agent_session_id'} ) {
+
+ $context = 'agent';
+ my $agent_cache = new FS::ClientAPI_SessionCache( {
+ 'namespace' => 'FS::ClientAPI::Agent',
+ } );
+ $session = $agent_cache->get($p->{'agent_session_id'})
+ or return ( 'error' => "Can't resume session" ); #better error message
+ $custnum = $p->{'custnum'};
+
+ } else {
+ $context = 'error';
+ return ( 'error' => "Can't resume session" ); #better error message
+ }
+
+ ($context, $session, $custnum);
+
+}
+