use FS::Record qw(qsearch qsearchs dbh);
use FS::Msgcat qw(gettext);
use FS::Misc qw(card_types);
+use FS::Misc::DateTime qw(parse_datetime);
use FS::ClientAPI_SessionCache;
+use FS::cust_svc;
use FS::svc_acct;
use FS::svc_domain;
use FS::svc_phone;
use vars qw( @cust_main_editable_fields );
@cust_main_editable_fields = qw(
first last company address1 address2 city
- county state zip country daytime night fax
+ county state zip country
+ daytime night fax mobile
ship_first ship_last ship_company ship_address1 ship_address2 ship_city
- ship_state ship_zip ship_country ship_daytime ship_night ship_fax
+ ship_state ship_zip ship_country
+ ship_daytime ship_night ship_fax ship_mobile
+ locale
payby payinfo payname paystart_month paystart_year payissue payip
ss paytype paystate stateid stateid_state
);
+BEGIN { #preload to reduce time customer_info takes
+ if ( $FS::TicketSystem::system ) {
+ warn "$me: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init();
+ }
+}
+
sub _cache {
$cache ||= new FS::ClientAPI_SessionCache( {
'namespace' => 'FS::ClientAPI::MyAccount',
or die "no agentnum for custnum $custnum";
#} elsif ( $context eq 'agent' ) {
- } elsif ( $p->{'agentnum'} =~ /^(\d+)$/ ) {
+ } elsif ( defined($p->{'agentnum'}) and $p->{'agentnum'} =~ /^(\d+)$/ ) {
$agentnum = $1;
}
$skin_info_cache_agent = {
'agentnum' => $agentnum,
( map { $_ => scalar( $conf->config($_, $agentnum) ) }
- qw( company_name ) ),
+ qw( company_name date_format ) ),
( map { $_ => scalar( $conf->config("selfservice-$_", $agentnum ) ) }
qw( body_bgcolor box_bgcolor
text_color link_color vlink_color hlink_color alink_color
}
}
+sub payment_gateway {
+ # internal use only
+ # takes a cust_main and a cust_payby entry, returns the payment_gateway
+ my $conf = new FS::Conf;
+ my $cust_main = shift;
+ my $cust_payby = shift;
+ my $gatewaynum = $conf->config('selfservice-payment_gateway');
+ if ( $gatewaynum ) {
+ my $pg = qsearchs('payment_gateway', { gatewaynum => $gatewaynum });
+ die "configured gatewaynum $gatewaynum not found!" if !$pg;
+ return $pg;
+ }
+ else {
+ return '' if ! FS::payby->realtime($cust_payby);
+ my $pg = $cust_main->agent->payment_gateway(
+ 'method' => FS::payby->payby2bop($cust_payby),
+ 'nofatal' => 1
+ );
+ return $pg;
+ }
+}
+
sub access_info {
my $p = shift;
my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
or return { 'error' => "unknown custnum $custnum" };
- $info->{hide_payment_fields} =
- [
- map { my $pg = '';
- if ( FS::payby->realtime($_) ) {
- $pg = $cust_main->agent->payment_gateway(
- 'method' => FS::payby->payby2bop($_),
- 'nofatal' => 1,
- );
- }
- $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
- }
- @{ $info->{cust_paybys} }
+ $info->{'hide_payment_fields'} = [
+ map {
+ my $pg = payment_gateway($cust_main, $_);
+ $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
+ } @{ $info->{cust_paybys} }
];
$info->{'self_suspend_reason'} =
$conf->config('selfservice-self_suspend_reason', $cust_main->agentnum);
+ $info->{'edit_ticket_subject'} =
+ $conf->exists('ticket_system-selfservice_edit_subject') &&
+ $cust_main->edit_subject;
+
return { %$info,
'custnum' => $custnum,
'access_pkgnum' => $session->{'pkgnum'},
}else{
$return{'require_address2'} = '';
}
-
+
+ if ( $FS::TicketSystem::system ) {
+ warn "$me customer_info: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init();
+ }
+
if ( $custnum ) { #customer record
my $search = { 'custnum' => $custnum };
$return{balance} = $cust_main->balance;
}
- $return{tickets} = [ ($cust_main->tickets) ];
+ my @tickets = $cust_main->tickets;
+ # unavoidable false laziness w/ httemplate/view/cust_main/tickets.html
+ if ( FS::TicketSystem->selfservice_priority ) {
+ my $dir = $conf->exists('ticket_system-priority_reverse') ? -1 : 1;
+ $return{tickets} = [
+ sort {
+ (
+ ($a->{'_selfservice_priority'} eq '') <=>
+ ($b->{'_selfservice_priority'} eq '')
+ ) ||
+ ( $dir *
+ ($b->{'_selfservice_priority'} <=> $a->{'_selfservice_priority'})
+ )
+ } @tickets
+ ];
+ }
+ else {
+ $return{tickets} = \@tickets;
+ }
unless ( $session->{'pkgnum'} ) {
my @open = map {
( $session->{'pkgnum'} ? 1 : 0 ), #nobalance
);
- $return{name} = $cust_main->first. ' '. $cust_main->get('last');
+ $return{name} = $cust_main->name;
+ $return{ship_name} = $cust_main->ship_name;
for (@cust_main_editable_fields) {
$return{$_} = $cust_main->get($_);
$return{discount_terms_hash} = { $cust_main->discount_terms_hash };
}
+ if ( $session->{'svcnum'} ) {
+ my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
+ $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
+ }
+
} elsif ( $session->{'svcnum'} ) { #no customer record
my $svc_acct = qsearchs('svc_acct', { 'svcnum' => $session->{'svcnum'} } )
}
+sub customer_info_short {
+ my $p = shift;
+
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ my %return;
+
+ my $conf = new FS::Conf;
+
+ if ( $custnum ) { #customer record
+
+ my $search = { 'custnum' => $custnum };
+ $search->{'agentnum'} = $session->{'agentnum'} if $context eq 'agent';
+ my $cust_main = qsearchs('cust_main', $search )
+ or return { 'error' => "unknown custnum $custnum" };
+
+ $return{small_custview} =
+ small_custview( $cust_main,
+ scalar($conf->config('countrydefault')),
+ 1, ##nobalance
+ );
+
+ $return{name} = $cust_main->name;
+ $return{ship_name} = $cust_main->ship_name;
+
+ $return{payby} = $cust_main->payby;
+
+ #none of these are terribly expensive if we want 'em...
+ for (@cust_main_editable_fields) {
+ $return{$_} = $cust_main->get($_);
+ }
+
+ if ( $cust_main->payby =~ /^(CARD|DCRD)$/ ) {
+ $return{payinfo} = $cust_main->paymask;
+ @return{'month', 'year'} = $cust_main->paydate_monthyear;
+ }
+
+ $return{'invoicing_list'} =
+ join(', ', grep { $_ !~ /^(POST|FAX)$/ } $cust_main->invoicing_list );
+ #$return{'postal_invoicing'} =
+ # 0 < ( grep { $_ eq 'POST' } $cust_main->invoicing_list );
+
+ if ( $session->{'svcnum'} ) {
+ my $cust_svc = qsearchs('cust_svc', { 'svcnum' => $session->{'svcnum'} });
+ $return{'svc_label'} = ($cust_svc->label)[1] if $cust_svc;
+ }
+
+ } elsif ( $session->{'svcnum'} ) { #no customer record
+
+ #uuh, not supproted yet... die?
+ return { 'error' => 'customer_info_short not yet supported as agent' };
+
+ } else {
+
+ return { 'error' => 'Expired session' }; #XXX redirect to login w/this err!
+
+ }
+
+ return { 'error' => '',
+ 'custnum' => $custnum,
+ %return,
+ };
+}
+
sub edit_info {
my $p = shift;
my $session = _cache->get($p->{'session_id'})
$p->{'payinfo1'} =~ /^([\dx]+)$/
or return { 'error' => "illegal account number ". $p->{'payinfo1'} };
my $payinfo1 = $1;
- $p->{'payinfo2'} =~ /^([\dx]+)$/
+ $p->{'payinfo2'} =~ /^([\dx\.]+)$/ # . turned on by -require-bank-branch?
or return { 'error' => "illegal ABA/routing number ". $p->{'payinfo2'} };
my $payinfo2 = $1;
$payinfo = $payinfo1. '@'. $payinfo2;
'show_paystate' => $conf->exists('show_bankstate'),
'save_unchecked' => $conf->exists('selfservice-save_unchecked'),
+
+ 'credit_card_surcharge_percentage' => $conf->config('credit-card-surcharge-percentage'),
};
}
my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
or return { 'error' => "unknown custnum $custnum" };
- $return{hide_payment_fields} =
- [
- map { my $pg = '';
- if ( FS::payby->realtime($_) ) {
- $pg = $cust_main->agent->payment_gateway(
- 'method' => FS::payby->payby2bop($_),
- 'nofatal' => 1,
- );
- }
- $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
- }
- @{ $return{cust_paybys} }
+ $return{'hide_payment_fields'} = [
+ map {
+ my $pg = payment_gateway($cust_main, $_);
+ $pg && $pg->gateway_namespace eq 'Business::OnlineThirdPartyPayment';
+ } @{ $return{cust_paybys} }
];
$return{balance} = $cust_main->balance; #XXX pkg-balances?
%return,
};
-};
+}
#some false laziness with httemplate/process/payment.cgi - look there for
#ACH and CVV support stuff
-sub process_payment {
+sub validate_payment {
my $p = shift;
my $session = _cache->get($p->{'session_id'})
or return { 'error' => "Can't resume session" }; #better error message
- my %return;
-
my $custnum = $session->{'custnum'};
my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
if $cust_main->paymask eq $payinfo;
$payinfo =~ s/\D//g;
- $payinfo =~ /^(\d{13,16})$/
+ $payinfo =~ /^(\d{13,16}|\d{8,9})$/
or return { 'error' => gettext('invalid_card') }; # . ": ". $self->payinfo
$payinfo = $1;
'CHEK' => [ qw( ss paytype paystate stateid stateid_state payip ) ],
);
+ my $card_type = '';
+ $card_type = cardtype($payinfo) if $payby eq 'CARD';
+
+ {
+ 'cust_main' => $cust_main, #XXX or just custnum??
+ 'amount' => $amount,
+ 'payby' => $payby,
+ 'payinfo' => $payinfo,
+ 'paymask' => $cust_main->mask_payinfo( $payby, $payinfo ),
+ 'card_type' => $card_type,
+ 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
+ 'paydate_pretty' => $p->{'month'}. ' / '. $p->{'year'},
+ 'payname' => $payname,
+ 'paybatch' => $paybatch, #this doesn't actually do anything
+ 'paycvv' => $paycvv,
+ 'payname' => $payname,
+ 'discount_term' => $discount_term,
+ 'pkgnum' => $session->{'pkgnum'},
+ map { $_ => $p->{$_} } ( @{ $payby2fields{$payby} },
+ qw( save auto ),
+ )
+ };
+
+}
+
+sub store_payment {
+ my $p = shift;
+
+ my $validate = validate_payment($p);
+ return $validate if $validate->{'error'};
+
+ my $conf = new FS::Conf;
+ my $timeout = $conf->config('selfservice-session_timeout') || '1 hour'; #?
+ _cache->set( 'payment_'.$p->{'session_id'}, $validate, $timeout );
+
+ +{ map { $_=>$validate->{$_} }
+ qw( card_type paymask payname paydate_pretty amount )
+ };
+
+}
+
+sub process_stored_payment {
+ my $p = shift;
+
+ my $session_id = $p->{'session_id'};
+
+ my $payment_info = _cache->get( "payment_$session_id" )
+ or return { 'error' => "Can't resume session" }; #better error message
+
+ do_process_payment($payment_info);
+
+}
+
+sub process_payment {
+ my $p = shift;
+
+ my $payment_info = validate_payment($p);
+ return $payment_info if $payment_info->{'error'};
+
+ do_process_payment($payment_info);
+
+}
+
+sub do_process_payment {
+ my $validate = shift;
+
+ my $cust_main = $validate->{'cust_main'};
+
+ my $amount = delete $validate->{'amount'};
+ my $paynum = '';
+
+ my $payby = delete $validate->{'payby'};
+
my $error = $cust_main->realtime_bop( $FS::payby::payby2bop{$payby}, $amount,
- 'quiet' => 1,
- 'payinfo' => $payinfo,
- 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01',
- 'payname' => $payname,
- 'paybatch' => $paybatch, #this doesn't actually do anything
- 'paycvv' => $paycvv,
- 'pkgnum' => $session->{'pkgnum'},
- 'discount_term' => $discount_term,
- map { $_ => $p->{$_} } @{ $payby2fields{$payby} }
+ 'quiet' => 1,
+ 'selfservice' => 1,
+ 'paynum_ref' => \$paynum,
+ %$validate,
);
return { 'error' => $error } if $error;
$cust_main->apply_payments;
- if ( $p->{'save'} ) {
+ if ( $validate->{'save'} ) {
my $new = new FS::cust_main { $cust_main->hash };
- if ($payby eq 'CARD' || $payby eq 'DCRD') {
- $new->set( $_ => $p->{$_} )
+ if ($validate->{'payby'} eq 'CARD' || $validate->{'payby'} eq 'DCRD') {
+ $new->set( $_ => $validate->{$_} )
foreach qw( payname paystart_month paystart_year payissue payip
address1 address2 city state zip country );
- $new->set( 'payby' => $p->{'auto'} ? 'CARD' : 'DCRD' );
+ $new->set( 'payby' => $validate->{'auto'} ? 'CARD' : 'DCRD' );
} elsif ($payby eq 'CHEK' || $payby eq 'DCHK') {
- $new->set( $_ => $p->{$_} )
+ $new->set( $_ => $validate->{$_} )
foreach qw( payname payip paytype paystate
stateid stateid_state );
- $new->set( 'payby' => $p->{'auto'} ? 'CHEK' : 'DCHK' );
+ $new->set( 'payby' => $validate->{'auto'} ? 'CHEK' : 'DCHK' );
}
- $new->set( 'payinfo' => $cust_main->card_token || $payinfo );
- $new->set( 'paydate' => $p->{'year'}. '-'. $p->{'month'}. '-01' );
+ $new->set( 'payinfo' => $cust_main->card_token || $validate->{'payinfo'} );
+ $new->set( 'paydate' => $validate->{'paydate'} );
my $error = $new->replace($cust_main);
if ( $error ) {
#no, this causes customers to process their payments again
#XXX just warn verosely for now so i can figure out how these happen in
# the first place, eventually should redirect them to the "change
#address" page but indicate the payment did process??
- delete($p->{'payinfo'}); #don't want to log this!
+ delete($validate->{'payinfo'}); #don't want to log this!
warn "WARNING: error changing customer info when processing payment (not returning to customer as a processing error): $error\n".
"NEW: ". Dumper($new)."\n".
"OLD: ". Dumper($cust_main)."\n".
- "PACKET: ". Dumper($p)."\n";
+ "PACKET: ". Dumper($validate)."\n";
#} else {
#not needed...
#$cust_main = $new;
}
}
- return { 'error' => '' };
+ my $cust_pay = '';
+ my $receipt_html = '';
+ if ($paynum) {
+ # currently supported for realtime CC only; send receipt data to SS
+ $cust_pay = qsearchs('cust_pay', { 'paynum' => $paynum } );
+ if($cust_pay) {
+ $receipt_html = qq!
+<TABLE BGCOLOR="#cccccc" BORDER=0 CELLSPACING=2>
+
+<TR>
+ <TD ALIGN="right">Payment#</TD>
+ <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->paynum . qq!</B></TD>
+</TR>
+
+<TR>
+ <TD ALIGN="right">Date</TD>
+
+ <TD BGCOLOR="#FFFFFF"><B>! .
+ time2str("%a %b %o, %Y %r", $cust_pay->_date)
+ . qq!</B></TD>
+</TR>
+
+
+<TR>
+ <TD ALIGN="right">Amount</TD>
+ <TD BGCOLOR="#FFFFFF"><B>! . sprintf('%.2f', $cust_pay->paid) . qq!</B></TD>
+
+</TR>
+
+<TR>
+ <TD ALIGN="right">Payment method</TD>
+ <TD BGCOLOR="#FFFFFF"><B>! . $cust_pay->payby_name .' #'. $cust_pay->paymask
+ . qq!</B></TD>
+</TR>
+
+</TABLE>
+!;
+ }
+ }
+
+ if ( $cust_pay ) {
+
+ my($gw, $auth, $order) = split(':', $cust_pay->paybatch);
+
+ return {
+ 'error' => '',
+ 'amount' => sprintf('%.2f', $cust_pay->paid),
+ 'date' => $cust_pay->_date,
+ 'date_pretty' => time2str('%Y-%m-%d', $cust_pay->_date),
+ 'time_pretty' => time2str('%T', $cust_pay->_date),
+ 'auth_num' => $auth,
+ 'order_num' => $order,
+ 'receipt_html' => $receipt_html,
+ };
+
+ } else {
+
+ return {
+ 'error' => '',
+ 'receipt_html' => '',
+ };
+
+ }
}
my $cust_main = qsearchs('cust_main', { 'custnum' => $custnum } )
or return { 'error' => "unknown custnum $custnum" };
+ my $amount;
+ if ( $p->{'amount'} ) {
+ $amount = $p->{'amount'};
+ }
+ elsif ( $session->{'pkgnum'} ) {
+ $amount = $cust_main->balance_pkgnum( $session->{'pkgnum'} );
+ }
+ else {
+ $amount = $cust_main->balance;
+ }
+
my $error = $cust_main->realtime_collect(
'method' => $p->{'method'},
+ 'amount' => $amount,
'pkgnum' => $session->{'pkgnum'},
'session_id' => $p->{'session_id'},
'apply' => 1,
+ 'selfservice'=> 1,
);
return { 'error' => $error } unless ref( $error );
- my $amount = $session->{'pkgnum'}
- ? $cust_main->balance_pkgnum( $session->{'pkgnum'} )
- : $cust_main->balance;
-
return { 'error' => '', amount => $amount, %$error };
}
}
+sub invoice_pdf {
+ my $p = shift;
+ my $session = _cache->get($p->{'session_id'})
+ or return { 'error' => "Can't resume session" }; #better error message
+
+ my $custnum = $session->{'custnum'};
+
+ my $invnum = $p->{'invnum'};
+
+ my $cust_bill = qsearchs('cust_bill', { 'invnum' => $invnum,
+ 'custnum' => $custnum } )
+ or return { 'error' => "Can't find invnum" };
+
+ #my %return;
+
+ return { 'error' => '',
+ 'invnum' => $invnum,
+ 'invoice_pdf' => $cust_bill->print_pdf( { unsquelch_cdr => 1 } ),
+ };
+
+}
+
sub invoice_logo {
my $p = shift;
my @cust_bill = $cust_main->cust_bill;
+ my $balance = 0;
+
return { 'error' => '',
- 'invoices' => [ map { { 'invnum' => $_->invnum,
- '_date' => $_->_date,
- 'date' => time2str("%b %o, %Y", $_->_date),
- }
- } @cust_bill
- ]
+ 'balance' => $cust_main->balance,
+ 'invoices' => [
+ map {
+ my $owed = $_->owed;
+ $balance += $owed;
+ +{ 'invnum' => $_->invnum,
+ '_date' => $_->_date,
+ 'date' => time2str("%b %o, %Y", $_->_date),
+ 'date_short' => time2str("%m-%d-%Y", $_->_date),
+ 'previous' => sprintf('%.2f', ($_->previous)[0]),
+ 'charged' => sprintf('%.2f', $_->charged),
+ 'owed' => sprintf('%.2f', $owed),
+ 'balance' => sprintf('%.2f', $balance),
+ }
+ }
+ @cust_bill
+ ]
};
}
'wholesale_view' => 1,
'login_svcpart' => [ $conf->config('selfservice_server-login_svcpart') ],
'date_format' => $conf->config('date_format') || '%m/%d/%Y',
+ 'lnp' => $conf->exists('svc_phone-lnp'),
};
}
{ 'svcnum' => $session->{'svcnum'},
'custnum' => $custnum,
'cust_pkg' => [ map {
- { $_->hash,
+ my $primary_cust_svc = $_->primary_cust_svc;
+ +{ $_->hash,
$_->part_pkg->hash,
+ status => $_->status,
part_svc =>
[ map $_->hashref, $_->available_part_svc ],
cust_svc =>
if $context eq 'agent'
&& $conf->exists('agent-showpasswords')
&& $_->part_svc->svcdb eq 'svc_acct';
+ $ref->{svchash} = { $_->svc_x->hash } if
+ $_->part_svc->svcdb eq 'svc_phone';
+ $ref->{svchash}->{svcpart} = $_->part_svc->svcpart
+ if $_->part_svc->svcdb eq 'svc_phone'; # hack
$ref;
} $_->cust_svc
],
+ primary_cust_svc =>
+ $primary_cust_svc
+ ? { $primary_cust_svc->hash,
+ label => [ $primary_cust_svc->label ],
+ finger => $primary_cust_svc->svc_x->finger, #uuh
+ $primary_cust_svc->part_svc->hash,
+ }
+ : {}, #'' ?
};
} $cust_main->ncancelled_pkgs
],
#@svc_x = sort { $a->domain cmp $b->domain || $a->username cmp $b->username }
# @svc_x;
+ my $conf = new FS::Conf;
+
{
'svcnum' => $session->{'svcnum'},
'custnum' => $custnum,
+ 'date_format' => $conf->config('date_format') || '%m/%d/%Y',
+ 'view_usage_nodomain' => $conf->exists('selfservice-view_usage_nodomain'),
'svcs' => [
map {
my $svc_x = $_->svc_x;
# more...
);
- } elsif ( $svcdb eq 'svc_phone' ) {
+ } elsif ( $svcdb eq 'svc_phone' || $svcdb eq 'svc_port' ) {
%hash = (
%hash,
);
}
+sub port_graph {
+ my $p = shift;
+ _usage_details( \&_port_graph, $p,
+ 'svcdb' => 'svc_port',
+ );
+}
+
+sub _port_graph {
+ my($svc_port, $begin, $end) = @_;
+ my @usage = ();
+ my $pngOrError = $svc_port->graph_png( start=>$begin, end=> $end );
+ push @usage, { 'png' => $pngOrError };
+ (@usage);
+}
+
sub _list_svc_usage {
my($svc_acct, $begin, $end) = @_;
my @usage = ();
sub _list_cdr_usage {
my($svc_phone, $begin, $end) = @_;
- map [ $_->downstream_csv('format' => 'default') ], #XXX config for format
- $svc_phone->get_cdrs( 'begin'=>$begin, 'end'=>$end, );
+ map [ $_->downstream_csv('format' => 'default', 'keeparray' => 1) ], #XXX config for format
+ $svc_phone->get_cdrs( 'begin'=>$begin, 'end'=>$end, );
}
sub list_cdr_usage {
'svc_domain' => [ qw( domain ) ],
'svc_phone' => [ qw( phonenum pin sip_password phone_name ) ],
'svc_external' => [ qw( id title ) ],
- 'svc_pbx' => [ qw( id name ) ],
+ 'svc_pbx' => [ qw( id title ) ],
);
my $svc_x = "FS::$svcdb"->new( {
map { $_ => $p->{$_} } @{$fields{$svcdb}}
} );
- if ( $svcdb eq 'svc_acct' ) {
+ if ( $svcdb eq 'svc_acct' && exists($p->{"snarf_machine1"}) ) {
my @acct_snarf;
my $snarfnum = 1;
while ( length($p->{"snarf_machine$snarfnum"}) ) {
tie my %hash, 'Tie::RefHash';
%hash = ( $cust_pkg => \@svc );
#msgcat
- $error = $cust_main->order_pkgs( \%hash, '', 'noexport' => 1 );
+ $error = $cust_main->order_pkgs( \%hash, 'noexport' => 1 );
return { 'error' => $error } if $error;
my $conf = new FS::Conf;
my $bill_error = $cust_main->bill
|| $cust_main->apply_payments_and_credits
- || $cust_main->realtime_collect;
+ || $cust_main->realtime_collect('selfservice' => 1);
if ( $cust_main->balance > $old_balance
&& $cust_main->balance > 0
}
+sub provision_phone {
+ my $p = shift;
+ my @bulkdid;
+ @bulkdid = @{$p->{'bulkdid'}} if $p->{'bulkdid'};
+
+ if($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/){
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
+ return { 'error' => 'service not found' } unless $svc_phone;
+ return { 'error' => 'invalid svcnum' }
+ if $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum != $custnum;
+
+ $svc_phone->email($p->{'email'})
+ if $svc_phone->email ne $p->{'email'} && $p->{'email'} =~ /^([\w\.\d@]+|)$/;
+ $svc_phone->forwarddst($p->{'forwarddst'})
+ if $svc_phone->forwarddst ne $p->{'forwarddst'}
+ && $p->{'forwarddst'} =~ /^(\d+|)$/;
+ return { 'error' => $svc_phone->replace };
+ }
+
+# single DID LNP
+ unless($p->{'lnp'}) {
+ $p->{'lnp_desired_due_date'} = parse_datetime($p->{'lnp_desired_due_date'});
+ $p->{'lnp_status'} = "portingin";
+ return _provision( 'FS::svc_phone',
+ [qw(lnp_desired_due_date lnp_other_provider
+ lnp_other_provider_account phonenum countrycode lnp_status)],
+ [qw(phonenum countrycode)],
+ $p,
+ @_
+ );
+ }
+
+# single DID order
+ unless (scalar(@bulkdid)) {
+ return _provision( 'FS::svc_phone',
+ [qw(phonenum countrycode)],
+ [qw(phonenum countrycode)],
+ $p,
+ @_
+ );
+ }
+
+# bulk DID order case
+ my $error;
+ foreach my $did ( @bulkdid ) {
+ $did =~ s/[^0-9]//g;
+ $error = _provision( 'FS::svc_phone',
+ [qw(phonenum countrycode)],
+ [qw(phonenum countrycode)],
+ {
+ 'pkgnum' => $p->{'pkgnum'},
+ 'svcpart' => $p->{'svcpart'},
+ 'phonenum' => $did,
+ 'countrycode' => $p->{'countrycode'},
+ 'session_id' => $p->{'session_id'},
+ }
+ );
+ return $error if ($error->{'error'} && length($error->{'error'}) > 1);
+ }
+ { 'bulkdid' => [ @bulkdid ], 'svc' => $error->{'svc'} }
+}
+
sub provision_acct {
my $p = shift;
warn "provision_acct called\n"
my $conf = new FS::Conf;
- return {
+ my $ret = {
'svc' => $part_svc->svc,
'svcdb' => $part_svc->svcdb,
'pkgnum' => $pkgnum,
};
+ if ($p->{'svcnum'} && $p->{'svcnum'} =~ /^\d+$/
+ && $ret->{'svcdb'} eq 'svc_phone') {
+ $ret->{'svcnum'} = $p->{'svcnum'};
+ my $svc_phone = qsearchs('svc_phone', { svcnum => $p->{'svcnum'} });
+ if ( $svc_phone && $svc_phone->cust_svc->cust_pkg->custnum == $custnum ) {
+ $ret->{'email'} = $svc_phone->email;
+ $ret->{'forwarddst'} = $svc_phone->forwarddst;
+ }
+ }
+
+ $ret;
}
sub unprovision_svc {
);
if ( ref($err_or_ticket) ) {
- warn "$me create_ticket: sucessful: ". $err_or_ticket->id. "\n"
+ warn "$me create_ticket: successful: ". $err_or_ticket->id. "\n"
if $DEBUG;
return { 'error' => '',
'ticket_id' => $err_or_ticket->id,
};
} else {
- warn "$me create_ticket: unsucessful: $err_or_ticket\n"
+ warn "$me create_ticket: unsuccessful: $err_or_ticket\n"
if $DEBUG;
return { 'error' => $err_or_ticket };
}
warn "$me get_ticket: initializing ticket system\n" if $DEBUG;
FS::TicketSystem->init();
+ return { 'error' => 'get_ticket configuration error' }
+ if $FS::TicketSystem::system ne 'RT_Internal';
+
+ # check existence and ownership as part of this
+ warn "$me get_ticket: fetching ticket\n" if $DEBUG;
+ my $rt_session = FS::TicketSystem->session('');
+ my $Ticket = FS::TicketSystem->get_ticket_object(
+ $rt_session,
+ ticket_id => $p->{'ticket_id'},
+ custnum => $custnum
+ );
+ return { 'error' => 'ticket not found' } if !$Ticket;
+
+ if ( length( $p->{'subject'} || '' ) ) {
+ # subject change
+ if ( $p->{'subject'} ne $Ticket->Subject ) {
+ my ($val, $msg) = $Ticket->SetSubject($p->{'subject'});
+ return { 'error' => "unable to set subject: $msg" } if !$val;
+ }
+ }
if(length($p->{'reply'})) {
-# currently this allows anyone to correspond on any ticket as fs_selfservice
-# probably bad...
- my @err_or_res = FS::TicketSystem->correspond_ticket(
- '', #create RT session based on FS CurrentUser (fs_selfservice)
- 'ticket_id' => $p->{'ticket_id'},
- 'content' => $p->{'reply'},
- );
-
+ my @err_or_res = FS::TicketSystem->correspond_ticket(
+ $rt_session,
+ 'ticket_id' => $p->{'ticket_id'},
+ 'content' => $p->{'reply'},
+ );
+
return { 'error' => 'unable to reply to ticket' }
- unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
+ unless ( $err_or_res[0] != 0 && defined $err_or_res[2] );
}
- warn "$me get_ticket: getting ticket\n" if $DEBUG;
+ warn "$me get_ticket: getting ticket history\n" if $DEBUG;
my $err_or_ticket = FS::TicketSystem->get_ticket(
- '', #create RT session based on FS CurrentUser (fs_selfservice)
+ $rt_session,
'ticket_id' => $p->{'ticket_id'},
);
- if ( ref($err_or_ticket) ) {
-
-# since we're bypassing the RT security/permissions model by always using
-# fs_selfservice as the RT user (as opposed to a requestor, which we
-# can't do since we want all tickets linked to a cust), we check below whether
-# the requested ticket was actually linked to this customer
- my @custs = @{$err_or_ticket->{'custs'}};
- my @txns = @{$err_or_ticket->{'txns'}};
+ if ( !ref($err_or_ticket) ) { # there is no way this should ever happen
+ warn "$me get_ticket: unsuccessful: $err_or_ticket\n"
+ if $DEBUG;
+ return { 'error' => $err_or_ticket };
+ }
- return { 'error' => 'no customer' } unless ( $custnum && scalar(@custs) );
+ my @custs = @{$err_or_ticket->{'custs'}};
+ my @txns = @{$err_or_ticket->{'txns'}};
+ my @filtered_txns;
- return { 'error' => 'invalid ticket requested' }
- unless grep($_ eq $custnum, @custs);
+ # superseded by check in get_ticket_object
+ #return { 'error' => 'invalid ticket requested' }
+ #unless grep($_ eq $custnum, @custs);
- warn "$me get_ticket: sucessful: \n"
- if $DEBUG;
- return { 'error' => '',
- 'transactions' => \@txns,
- 'ticket_id' => $p->{'ticket_id'},
- };
- } else {
- warn "$me create_ticket: unsucessful: $err_or_ticket\n"
- if $DEBUG;
- return { 'error' => $err_or_ticket };
+ foreach my $txn ( @txns ) {
+ push @filtered_txns, $txn
+ if ($txn->{'type'} eq 'EmailRecord'
+ || $txn->{'type'} eq 'Correspond'
+ || $txn->{'type'} eq 'Create');
}
+
+ warn "$me get_ticket: successful: \n"
+ if $DEBUG;
+ return { 'error' => '',
+ 'transactions' => \@filtered_txns,
+ 'ticket_fields' => $err_or_ticket->{'fields'},
+ 'ticket_id' => $p->{'ticket_id'},
+ };
}
+sub adjust_ticket_priority {
+ my $p = shift;
+ my($context, $session, $custnum) = _custoragent_session_custnum($p);
+ return { 'error' => $session } if $context eq 'error';
+
+ warn "$me adjust_ticket_priority: initializing ticket system\n" if $DEBUG;
+ FS::TicketSystem->init;
+ my $ss_priority = FS::TicketSystem->selfservice_priority;
+
+ return { 'error' => 'adjust_ticket_priority configuration error' }
+ if $FS::TicketSystem::system ne 'RT_Internal'
+ or !$ss_priority;
+
+ my $values = $p->{'values'}; #hashref, id => priority value
+ my %ticket_error;
+
+ foreach my $id (keys %$values) {
+ warn "$me adjust_ticket_priority: fetching ticket $id\n" if $DEBUG;
+ my $Ticket = FS::TicketSystem->get_ticket_object('',
+ 'ticket_id' => $id,
+ 'custnum' => $custnum,
+ );
+ if ( !$Ticket ) {
+ $ticket_error{$id} = 'ticket not found';
+ next;
+ }
+
+ # RT API stuff--would we gain anything by wrapping this in FS::TicketSystem?
+ # We're not going to implement it for RT_External.
+ my $old_value = $Ticket->FirstCustomFieldValue($ss_priority);
+ my $new_value = $values->{$id};
+ next if $old_value eq $new_value;
+
+ warn "$me adjust_ticket_priority: updating ticket $id\n" if $DEBUG;
+
+ # AddCustomFieldValue works fine (replacing any existing value) if it's
+ # a single-valued custom field, which it should be. If it's not, you're
+ # doing something wrong.
+ my ($val, $msg);
+ if ( length($new_value) ) {
+ ($val, $msg) = $Ticket->AddCustomFieldValue(
+ Field => $ss_priority,
+ Value => $new_value,
+ );
+ }
+ else {
+ ($val, $msg) = $Ticket->DeleteCustomFieldValue(
+ Field => $ss_priority,
+ Value => $old_value,
+ );
+ }
+
+ $ticket_error{$id} = $msg if !$val;
+ warn "$me adjust_ticket_priority: $id: $msg\n" if $DEBUG and !$val;
+ }
+ return { 'error' => '',
+ 'ticket_error' => \%ticket_error,
+ %{ customer_info($p) } # send updated customer info back
+ }
+}
#--
projects / freeside.git / blobdiff