LastUpdatedBy integer NOT NULL DEFAULT 0 ,
LastUpdated TIMESTAMP NULL ,
Disabled integer NOT NULL DEFAULT 0 ,
+ Required integer NOT NULL DEFAULT 0 ,
PRIMARY KEY (id)
);
Disabled => '0',
LinkToValue => '',
IncludeContentForValue => '',
+ Required => '0',
@_);
$self->SUPER::Create(
{read => 1, auto => 1, sql_type => 11, length => 0, is_blob => 0, is_numeric => 0, type => 'datetime', default => ''},
Disabled =>
{read => 1, write => 1, sql_type => 5, length => 6, is_blob => 0, is_numeric => 1, type => 'smallint(6)', default => '0'},
+ Required =>
+ {read => 1, write => 1, sql_type => 5, length => 6, is_blob => 0, is_numeric => 1, type => 'smallint(6)', default => '0'},
}
};
</td></tr>
% }
+<tr><td class="label"> </td><td>
+<input type="checkbox" class="checkbox" name="Required" value="1" <% $RequiredChecked |n%> />
+<&|/l&>Required for ticket resolution</&>
+</td></tr>
+
<tr><td class="label"> </td><td>
<input type="hidden" class="hidden" name="SetEnabled" value="1" />
<input type="checkbox" class="checkbox" name="Enabled" value="1" <% $EnabledChecked |n%> />
}
if ( $ARGS{'Update'} && $id ne 'new' ) {
-
#we're asking about enabled on the web page but really care about disabled.
$ARGS{'Disabled'} = $Disabled = $Enabled? 0 : 1;
+
+ $ARGS{'Required'} ||= 0;
- my @attribs = qw(Disabled Pattern Name TypeComposite LookupType Description LinkValueTo IncludeContentForValue);
+ my @attribs = qw(Disabled Required Pattern Name TypeComposite LookupType Description LinkValueTo IncludeContentForValue);
push @results, UpdateRecordObject(
AttributesRef => \@attribs,
Object => $CustomFieldObj,
my $EnabledChecked = qq[checked="checked"];
$EnabledChecked = '' if $CustomFieldObj->Disabled;
+my $RequiredChecked = '';
+$RequiredChecked = qq[checked="checked"] if $CustomFieldObj->Required;
+
my @CFvalidations = (
'(?#Mandatory).',
'(?#Digits)^[\d.]+$',
--- /dev/null
+<%doc>
+If mandatory fields aren't set yet, point the "Resolve" link back
+to "Ticket Basics".
+</%doc>
+<%init>
+my $TicketObj = delete($ARGS{'Ticket'});
+my $actions = $ARGS{'actions'};
+if( $m->comp('/Ticket/Elements/CheckMandatoryFields', Ticket => $TicketObj)
+ ) {
+ $actions->{'G'}->{'path'} = 'Ticket/Modify.html?id='.$TicketObj->Id.'&resolve=1';
+}
+</%init>
--- /dev/null
+<%init>
+use Data::Dumper;
+my $ARGSRef = $ARGS{'ARGSRef'};
+my $TicketObj = $ARGS{'Ticket'};
+my $results = $ARGS{'Actions'};
+if(defined($ARGSRef->{'resolve'})) {
+ my @errors =
+ $m->comp('/Ticket/Elements/CheckMandatoryFields', Ticket => $TicketObj);
+ return if !@errors;
+ my $msg = 'Missing required field'.(@errors > 1 ? 's' : '').': ' .
+ join(', ', map { $_->Name } @errors);
+ $m->notes( ('InvalidField-' . $_->Id) => 'Required' ) foreach @errors;
+ push @$results, $msg;
+}
+</%init>
--- /dev/null
+<%doc>
+When the user tries to change a ticket's status to "resolved" through
+the Update interface, check mandatory fields. If they aren't all set,
+redirect to Ticket Basics instead of updating. Note that this will
+lose any comments/time/other information the user has entered.
+</%doc>
+
+<%init>
+my $TicketObj = $ARGS{'Ticket'};
+my $ARGSRef = $ARGS{'ARGSRef'};
+my $oldStatus = $TicketObj->Status();
+my $newStatus = $ARGSRef->{'Status'} || $ARGSRef->{'DefaultStatus'};
+if( $oldStatus ne 'resolved' and
+ $newStatus eq 'resolved' and
+ $m->comp('/Ticket/Elements/CheckMandatoryFields',
+ Ticket => $TicketObj
+ ) ) {
+ $m->clear_buffer;
+ RT::Interface::Web::Redirect(
+ RT->Config->Get('WebURL')."Ticket/Modify.html?id=".$TicketObj->Id."&resolve=1"
+ );
+ $m->abort;
+}
+</%init>
--- /dev/null
+<%init>
+
+my $TicketObj = $ARGS{'Ticket'} or return ();
+my $ARGSRef = $ARGS{'ARGSRef'};
+my @fields = grep { $_->Required }
+ @{ $TicketObj->CustomFields->ItemsArrayRef };
+return grep { !defined($TicketObj->FirstCustomFieldValue($_->id)) } @fields;
+
+</%init>