=item object
Additional context object (currently, can be a cust_main, cust_pkg,
-cust_bill, svc_acct, cust_pay, or cust_pay_pending). If the object
-is a svc_acct, its cust_pkg will be fetched and used for substitution.
+cust_bill, cust_pay, cust_pay_pending, or svc_(acct, phone, broadband,
+domain) ). If the object is a svc_*, its cust_pkg will be fetched and
+used for substitution.
As a special case, this may be an arrayref of two objects. Both
objects will be available for substitution, with their field names
###
my @to = ($opt{'to'}) || $cust_main->invoicing_list_emailonly;
- warn "prepared msg_template with no email destination (custnum ".
- $cust_main->custnum.")\n"
- if !@to;
+ #warn "prepared msg_template with no email destination (custnum ".
+ # $cust_main->custnum.")\n"
+ # if !@to;
+ # warning is not appropriate now that we use these for tickets
my $conf = new FS::Conf;
],
# next_bill_date
'cust_pkg' => [qw(
- pkgnum pkg pkg_label pkg_label_long
+ pkgnum pkg_label pkg_label_long
location_label
status statuscolor
adjourn susp expire
labels_short
),
+ [ pkg => sub { shift->part_pkg->pkg } ],
[ cancel => sub { shift->getfield('cancel') } ], # grrr...
[ start_ymd => sub { $ymd->(shift->getfield('start_date')) } ],
[ setup_ymd => sub { $ymd->(shift->getfield('setup')) } ],
),
[ password => sub { shift->getfield('_password') } ],
],
+ 'svc_domain' => [qw(
+ svcnum
+ domain
+ ),
+ [ registrar => sub {
+ my $registrar = qsearchs('registrar',
+ { registrarnum => shift->registrarnum} );
+ $registrar ? $registrar->registrarname : ''
+ }
+ ],
+ [ catchall => sub {
+ my $svc_acct = qsearchs('svc_acct', { svcnum => shift->catchall });
+ $svc_acct ? $svc_acct->email : ''
+ }
+ ],
+ ],
+ 'svc_phone' => [qw(
+ svcnum
+ phonenum
+ countrycode
+ domain
+ )
+ ],
+ 'svc_broadband' => [qw(
+ svcnum
+ speed_up
+ speed_down
+ ip_addr
+ mac_addr
+ )
+ ],
# for payment receipts
'cust_pay' => [qw(
paynum
);
%info = (
- 'svc' => [qw( svc_acct )], #others?
+ 'svc' => [qw( svc_acct svc_broadband svc_phone svc_domain )],
'desc' =>
- 'Create an RT ticket',
+ 'Create an RT ticket',
'options' => \%options,
'nodomain' => '',
- 'notes' => <<'END'
-Create a ticket in RT. The subject and body of the ticket
-will be generated from a message template.
-END
+ 'notes' => '
+ Create a ticket in RT. The subject and body of the ticket
+ will be generated from a message template.'
);
sub _export_ticket {
my( $self, $action, $svc ) = (shift, shift, shift);
+ my $conf = new FS::Conf;
+ die "rt_ticket export - no ticket system configured"
+ unless $conf->config('ticket_system');
+
+ FS::TicketSystem->init();
+
my $msgnum = $self->option($action.'_template');
return if !$msgnum;
'$password' => 'Password',
'$domain' => 'Domain name',
],
+ 'svc_domain' => [
+ '$svcnum' => 'Service#',
+ '$domain' => 'Domain name',
+ '$registrar' => 'Registrar name',
+ '$catchall' => 'Catchall email',
+ ],
+ 'svc_phone' => [
+ '$svcnum' => 'Service#',
+ '$phonenum' => 'Phone number',
+ '$countrycode' => 'Country code',
+ '$domain' => 'Domain name'
+ ],
+ 'svc_broadband' => [
+ '$svcnum' => 'Service#',
+ '$ip_addr' => 'IP address',
+ '$mac_addr' => 'MAC address',
+ '$speed_up' => 'Upstream speed',
+ '$speed_down' => 'Downstream speed',
+ ],
'cust_pay' => [
'$paynum' => 'Payment#',
'$paid' => 'Amount',
'cust_bill' => 'Invoice fields',
'cust_pay' => 'Payment fields',
'svc_acct' => 'Login service fields',
+'svc_domain'=> 'Domain service fields',
+'svc_phone' => 'Phone service fields',
+'svc_broadband' => 'Broadband service fields',
);
my $widget = new HTML::Widgets::SelectLayers(