-This will <b>completely remove</b> all traces of this customer record.
+This will <b>completely remove</b> all traces of this customer record. This
+is <B>not</B> what you want if this is a real customer who has simply
+canceled service with you. For that, cancel all of the customer's packages.
+(you can optionally hide cancelled customers with the <a href="../docs/config.html#hidecancelledcustomers">hidecancelledcustomers</a> configuration file)
+<br>
<br>Are you <b>absolutely sure</b> you want to delete this customer?
<br><input type="submit" value="Yes">
</form></body></html>
<br>Are you <b>absolutely sure</b> you want to delete this customer?