<tr>
<td align="left" valign="top">
- <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
- Prefer your own hardware? This service includes complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of mailboxes, RADIUS, etc., and support through bringing the software live into a full production state and the first three months of usage.
- <br>
- </p>
+<p>All implementation services include:</p>
+ <ul class="indented">
+ <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+ <li>Installation and skinning of the customer signup and self-service portal
+ <li>Integration with your credit card and/or E-check processor
+ <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+ <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+ <li>Remote training session
+ <li>Support through bringing the software live and into production
+ </ul>
- <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
- Basic implementation service as above, with a full year of support.
+ <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
+ Basic implementation service includes six months of support.
<br>
</p>
</p>
-->
+ <p><b>Standard implementation service</b> - <b class="h6">$3900</b><br>
+ Standard implementation service includes a full year of support.
+ <br>
+ </p>
+
<p><b>Deluxe implementation package</b> - <b class="h6">$7900</b><br>
- Standard implementation service including a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
+ Deluxe implementation package includes a full year of support, plus 40 hours of customizations or a three day on-site visit for training and live cutover.
<br>
</p>
+ <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
+
</td>
</tr>
</table>
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
- <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
+ <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
- system</b> - (est.) <b class="h6">$3900</b><br>
+ system</b> - (est.) <b class="h6">$4900</b><br>
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.</P>
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
<td align="left" valign="top">
<p>All support contracts include:</p>
<ul class="indented">
- <li>Quarterly upgrades.
- <li>Offsite backup (optional).
- <li>Temporary replacement server available
- <li>24/7 emergency support via telephone or pager.
+ <li>Quarterly upgrades
+<!-- <li>Offsite backup (optional).-->
+<!-- <li>Temporary replacement server available -->
+ <li>24/7 emergency support via telephone or pager
+ <li><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage for PCI compliance (optional)
</ul>
<p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
<ul class="indented">
- <li>Non-emergency support via email.
- <li>10% discount on additional consulting or customization work.
+ <li>Non-emergency support via email
+ <li>10% discount on additional consulting or customization work
</ul>
<p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>3 hours/month of customizations.
- <li>20% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>3 hours/month of customizations
+ <li>20% discount on additional consulting or customization work
</ul>
<p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>10 hours/month of customizations.
- <li>30% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>10 hours/month of customizations
+ <li>30% discount on additional consulting or customization work
</ul>
<p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>24 hours/month of customizations.
- <li>40% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>24 hours/month of customizations
+ <li>40% discount on additional consulting or customization work
</ul>
<p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
<ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>52 hours/month of customizations.
- <li>50% discount on additional consulting or customization work.
+ <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific)
+ <li>Direct access to all company developers and staff
+ <li>52 hours/month of customizations
+ <li>50% discount on additional consulting or customization work
</ul>
</td>
</tr>
</tr>
<tr>
<td align="left" valign="top">
- <p>Customizations and extensions to the software are quoted on an
+ <p>Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
</td>
</tr>
projects / www.git / blobdiff