<tr>
<td align="left" valign="top">
-<p>
-Prefer your own hardware? Implementation services include complete installation and configuration the Freeside billing software and integrated Request Tracker ticketing system, integration with your credit card and/or ACH gateway, setup of the signup and self-service interfaces, integration with your public servers for provisioning of items such as phone numbers, RADIUS accounts, etc., and support bringing the software live into production.</p>
+<p>All implementation services include:</p>
+ <ul class="indented">
+ <li>Installation and configuration the Freeside billing software, including the integrated ticketing and network monitoring
+ <li>Installation and skinning of the customer signup and self-service portal
+ <li>Integration with your credit card and/or E-check processor
+ <li>For ISPs, server provisioning for RADIUS accounts, mailboxes, etc.
+ <li>For VoIP providers, import of rate tables and CDRs, and switch provisioning for phone numbers and PBX tenants
+ <li>Remote training session
+ <li>Support through bringing the software live and into production
+ </ul>
- <p><b>Basic implementation service</b> - <b class="h6">$2450</b><br>
- Basic implementation service includes three months of support.
+ <p><b>Basic implementation service</b> - <b class="h6">$2950</b><br>
+ Basic implementation service includes six months of support.
<br>
</p>
<br>
</p>
+ <p>Looking for these implementation services including hardware? See our <a href="products.html">products</a>.</p>
+
</td>
</tr>
</table>
of the advanced, open-source FreeRADIUS RADIUS server, as well as
migration from your previous RADIUS configuration.</p>
<p>
- <b>Legacy data import from QuickBooks or Rodopi</b> - (est.) <b class="h6">$2950</b>, or<br>
+ <b>Legacy data import from BillMax, Platypus or Rodopi</b> - (est.) <b class="h6">$3900</b><br>
<b>Legacy data import from any other
- system</b> - (est.) <b class="h6">$3900</b><br>
+ system</b> - (est.) <b class="h6">$4900</b><br>
Service includes writing custom import scripts to migrate your legacy data, refind by
test billing runs concurrently with your live billing to ensure trouble-free
- cut-over.</P>
+ cut-over. (As an alternative to this service for smaller customer bases, Freeside's web interface can import customers, packages and services from uploaded Excel or CSV files.)</P>
</td>
</tr>
</table>
</tr>
<tr>
<td align="left" valign="top">
- <p>All support contracts include:</p>
- <ul class="indented">
- <li>Quarterly upgrades.
- <li>Offsite backup (optional).
- <li>Temporary replacement server available
- <li>24/7 emergency support via telephone or pager.
- </ul>
- <p><b>Bronze</b> - <b class="h6">$195/month</b> - Email support and upgrades
- <ul class="indented">
- <li>Non-emergency support via email.
- <li>10% discount on additional consulting or customization work.
- </ul>
- <p><b>Silver</b> - <b class="h6">$395/month</b> - Email, IM and phone support with minor customizations
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>3 hours/month of customizations.
- <li>20% discount on additional consulting or customization work.
- </ul>
- <p><b>Gold</b> - <b class="h6">$800/month</b> - Unlimited email, IM and phone support, direct developer access and significant customizations
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>10 hours/month of customizations.
- <li>30% discount on additional consulting or customization work.
- </ul>
- <p><b>Platinum</b> - <b class="h6">$1600/month</b> - Sponsorship and unlimited support, direct developer access and substantial customizations<br>
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>24 hours/month of customizations.
- <li>40% discount on additional consulting or customization work.
- </ul>
- <p><b>Diamond</b> - <b class="h6">$3200/month</b> - Sponsorship and unlimited support, direct developer access and major customizations<br>
- <ul class="indented">
- <li>Phone, IM and email support during business hours (9am-8pm Eastern / 6am-5pm Pacific).
- <li>Direct access to all company developers and staff.
- <li>52 hours/month of customizations.
- <li>50% discount on additional consulting or customization work.
- </ul>
- </td>
- </tr>
- </tr>
+<table class="support-plans">
+
+ <tr>
+ <th><!--<B>Services included</B>--></th>
+ <th STYLE="background-color: #EDB53B"><B>Bronze</B></th>
+ <th STYLE="background-color: #DDDDDD"><B>Silver</B></th>
+ <th STYLE="background-color: #FFEF04"><B>Gold</B></th>
+ <th STYLE="background-color: #A7C0C0"><B>Platinum</B></th>
+ <th STYLE="background-color: #E0E0FF"><B>Diamond</B></th>
+ <th STYLE="background-color: #66CC66"><B>Emerald</B></th>
+ </tr>
+
+ <tr>
+ <td>Monthly cost</td>
+ <td><B>$195</B></td>
+ <td><B>$395</B></td>
+ <td><B>$800</B></td>
+ <td><B>$1600</B></td>
+ <td><B>$3200</B></td>
+ <td><B>$6400</B></td>
+ </tr>
+
+ <tr>
+ <td>Upgrades</td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Email support</td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>24/7 emergency support</td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td><a href="http://cardfortress.com/">CardFortress</a> offsite credit card storage<br>(for PCI compliance)</td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ <td><span class="smyes">optional</span></td>
+ </tr>
+
+ <tr>
+ <td>Phone and IM support<br>(9am-8pm Eastern / 6am-5pm Pacific)</td>
+ <td><span class="no">✖</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Customization hours per month<br>(with "rollover" for unused time)</td>
+ <td><span class="no">✖</span></td>
+ <td><span class="smyes">2½ hours</span></td>
+ <td><span class="smyes">8 hours</span></td>
+ <td><span class="smyes">20 hours</span></td>
+ <td><span class="smyes">48 hours</span></td>
+ <td><span class="smyes">100 hours</span></td>
+ </tr>
+
+ <tr>
+ <td>Dedicated project manager</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Direct access to all developers and staff</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+ <tr>
+ <td>Lead role in defining product roadmap and architecture</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="yes">✔</span></td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+
+<!--
+ <tr>
+ <td>Ivan</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="no">✖</td>
+ <td><span class="yes">✔</span></td>
+ </tr>
+-->
+
+ <tr>
+ <td>Discount on additional work<br>(consulting or customizations)</td>
+ <td><B>10%</B></td>
+ <td><B>15%</B></td>
+ <td><B>25%</B></td>
+ <td><B>30%</B></td>
+ <td><B>40%</B></td>
+ <td><B>50%</B></td>
+ </tr>
+
+</table>
+
+</table>
+
+
+</td></tr></table>
+<br>
+<table width="98%" align="center" cellpadding="0" cellspacing="0" class="tblprod">
+ <tr><td align="center" valign="top">
+
+ <table width="100%" cellspacing="0" cellpadding="0" class="servpurp">
+ <tr>
+ <th align="left" valign="top"><h3>Additional support services</h3>
+ </th>
+ </tr>
+ <tr>
+ <td align="left" valign="top">
+
+ <p><b>Support add-on for High Availability / Replication</b> - <b class="h6">$395/month</b><br>
+ This add-on support service supports High Availability
+ configurations. It includes support for streaming replication,
+ hot standby and failover, as well as 24/7 proactive failover
+ monitoring.
+ </p>
+ </td>
+ </tr>
</table>
</td></tr></table>
Typical training sessions consist of a half-day course for your system
administrators, a half-day course for your bookkeeper/collections
folks, and a full day course (or two half-day courses) for your sales
- and support representatives.</p>
+ and support representatives.<br>
+ <br>
+ <b>One week on-site visit (four days training, one day live cutover)</b> - <b class="h6">$5400</b><br>
+ Typical training sessions consist of a day course for your system
+ administrators, a day course for your bookkeeper/collections folks,
+ and two full day courses for your sales and support representatives.
</td>
</tr>
</table>
</tr>
<tr>
<td align="left" valign="top">
- <p>Customizations and extensions to the software are quoted on an
+ <p>Customizations and extensions to the software can be quoted on an
individual basis. Is Freeside missing a feature crucial to you? Contact us to discuss your needs.</b></p>
</td>
</tr>
projects / www.git / blobdiff